Springwell Water Filtration Systems’s earns a 3.5-star rating from 6 reviews, showing that the majority of homeowners are satisfied with water quality.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Had sum questions bout their offers
Had sum questions bout their offers. They're team was prompt to respond on chat, answered all of my questions, and made sure it was right. Nice to find a company operating with integrity.
We bought the whole house water filtration and conditioner system in 2019 and we really love it
We bought the whole house water filtration and conditioner system in 2019 and we really love it. We can drink our water now, our clothes are cleaner, showering feels so much better, and the "bad water crud" that stained the tub, shower, and sinks are all gone!
I just chatted with a guy named Scott from the company
I just chatted with a guy named Scott from the company. Scott answered all my questions and helped me pick the right product for my water problems. But he also wants me to get a water test done so he can make sure he's fixing all my water problems. He also gave me some suggestions on how to do that. I really liked how Scott was so careful and professional, and I'll definitely be following up.
When I first saw the Springwell Carbon Filter and Salt Free Water conditioner, I thought it was perfect
When I first saw the Springwell Carbon Filter and Salt Free Water conditioner, I thought it was perfect. It promised all the benefits of a water softener without the hassle of salt or back-washing. So, I decided to buy it. But let me tell you, it's been a disappointment. It just doesn't work like they say it does. And when I called their technical services, they had a completely different story from what I read on their website.
First of all, it's not really a water softener. I thought it would make my water soft, but it didn't. And even after passing through the "conditioner," I still had trouble getting rid of water spots. It's actually harder to remove them now. And don't even get me started on the build-up on my shower heads and pipes. The conditioned water didn't magically remove it like they claimed it would.
To make matters worse, I noticed something strange. When I used the conditioned water to make ice in my ice maker and let it melt in a clear glass, I found white particles at the bottom of the glass. I would have drunk that water if I hadn't seen it. It's really disappointing.
I've tried using the water with no filters, only filters, and only the conditioner. Nothing seems to work. So, I finally gave up and turned off the whole system. Now, at least my ice melts clear.
After about 15 months of dealing with this, I've decided to throw the whole system in the trash. It just doesn't live up to the claims they make on their website. And to top it off, the company doesn't even respond to my emails. It's really frustrating.
Maybe their salt-based systems work better, but I'll never know. All I can say is, don't waste your money on the Salt Free system.
Donna G. I've been super impressed with this Company, since my very first call!
Donna G. I've been super impressed with this Company, since my very first call! I ordered the Salt-Free Filtration Unit because we've always used a Water Softener for the past 35 years. However, both my Mom and I are well over 70 years old and it's time to retire the salt! After researching Consumer Reports, Consumer Reviews, ComplaintsBoard.com, etc., I decided to take the leap of faith with the Springwell Filtration product that got so many good marks and praises. You can see that you can't please everyone (like John C), but they both put up good awareness about this product, so I'm leaning on the MASS reviews mainly because of the nice customer service that this company gives you. They not only explained (not in a pushy way) how the product will work for me (now that I can't use a Salt Softener anymore), but they sent me an email's with more options on the different products they carry and even a VIDEO on how to install it, how to Maintain it, etc. When I called back to ask if they knew Plumber's in our area that can install it for me, they sent me a list of names and phone numbers that are familiar with Springwell systems! How's that for customer service, when I live 2 hours away from their office?! I can't wait to get it hooked up on 09/21/'21 and I'll write another review on how it works for me. But for now, I'm impressed with EVERYONE I've talked to when I call with questions or need help. They even know how to make you HAPPY, when I had a bad day and I was grumpy on the phone!
Springwell Water Filtration Systems Complaints 1
I bought the salt free whole house system from Springwell in May , 'cause Mark from sales recommended it
I bought the salt free whole house system from Springwell in May , 'cause Mark from sales recommended it. We had a chat about it too. Mark checked the water quality in my area and didn't mention any problems with the crystallization process that happens with the salt-free system. I got the system while my house was still being built, but it wasn't installed until November . But guess what? By April , my water heater was all clogged up with crystals, and I had to replace the elements. And not just that, I had to take apart and clean every plumbing fixture in the house 'cause of those darn crystals. Can you believe it? It's been only 6 months since I started using their system, and now my faucets and water heater don't work anymore. I've been trying to get in touch with Springwell through emails to sort this out, but they haven't bothered to reply. I feel like I was tricked by their salespeople into buying the salt free system, and now they're ignoring me when I raise my concerns. It's just not right.
Is Springwell Water Filtration Systems Legit?
Springwell Water Filtration Systems earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Springwell Water Filtration Systems. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Springwell Water Filtration Systems has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Springwell Water Filtration Systems has claimed the domain name for springwellwater.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Springwellwater.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Springwell Water Filtration Systems have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Springwell Water Filtration Systems protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Springwell Water Filtration Systems
One of the key features that sets Springwell apart is their dedication to using advanced technology and innovative filtration methods. Their systems are designed to effectively remove impurities, contaminants, and chemicals from water, ensuring that it is safe for consumption and free from any unpleasant odors or tastes. By utilizing cutting-edge filtration media and state-of-the-art technology, Springwell ensures that their systems deliver superior performance and long-lasting results.
Springwell offers a wide range of water filtration systems to cater to different needs and requirements. Whether you are looking for a whole-house filtration system, a point-of-entry system, or a point-of-use system, Springwell has a solution for you. Their comprehensive product lineup includes water softeners, whole-house filters, reverse osmosis systems, and specialty filters, among others. This extensive range allows customers to choose the system that best suits their specific water quality concerns and preferences.
In addition to their exceptional product offerings, Springwell prides itself on delivering exceptional customer service. Their team of knowledgeable and experienced professionals is dedicated to assisting customers throughout the entire process, from selecting the right system to providing ongoing support and maintenance. Springwell's commitment to customer satisfaction is evident in their positive reviews and testimonials, which highlight their prompt and reliable service.
Furthermore, Springwell stands behind the quality and performance of their products by offering generous warranties and guarantees. This not only provides customers with peace of mind but also demonstrates the company's confidence in the durability and effectiveness of their filtration systems.
Overall, Springwell Water Filtration Systems is a reputable and reliable company that offers top-notch water filtration solutions. With their advanced technology, comprehensive product range, exceptional customer service, and strong commitment to quality, Springwell is a trusted choice for anyone looking to improve the quality of their water supply.
Overview of Springwell Water Filtration Systems complaint handling
-
Springwell Water Filtration Systems Contacts
-
Springwell Water Filtration Systems phone numbers+1 (800) 589-5592+1 (800) 589-5592Click up if you have successfully reached Springwell Water Filtration Systems by calling +1 (800) 589-5592 phone number 0 0 users reported that they have successfully reached Springwell Water Filtration Systems by calling +1 (800) 589-5592 phone number Click down if you have unsuccessfully reached Springwell Water Filtration Systems by calling +1 (800) 589-5592 phone number 0 0 users reported that they have UNsuccessfully reached Springwell Water Filtration Systems by calling +1 (800) 589-5592 phone number
-
Springwell Water Filtration Systems emailsinfo@springwellwater.com78%Confidence score: 78%Support
-
Springwell Water Filtration Systems address2381 Mason Ave Suite 140, Daytona Beach, Florida, 32117-5162, United States
-
Springwell Water Filtration Systems social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
- View all Springwell Water Filtration Systems contacts
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!