Sprint
Reviews and Complaints

On 2/28/2018 my grandsons screen was broken. I called the sprint store in wichita on west kellog as I had coverage for screen repair plus he was due for an update. They told me I needed to go on line to make a claim. I went on line and was stymied when I needed a pin #. I hit the button for a new pin # and the sent the new pin # to my grandsons phone and he was in school. I scuttled that option and called the sprint store back and they said I could go to an apple store at maize and 21st or another store at pawnee and senaca in wichita. I drove 60 miles to the store on maize and 21st and they said I would need to take it to a sprint store. I then went to the sprint store at w kellog and they said the never said anything about maize and 21st that I should have gone to the store at pawnee and seneca. They said I could get the screen fixed for $ 30 but it would take a couple of days and then I could bring the repaired phone in for a new one. It was getting late and I had been bounced around too long so I ended up buying the old phone for about $ 170 and getting him a new one. Thanks soo much jim gates

We opened a 4 line account with sprint three months ago and signed a 18 month contract; at that point we were advised that our account will run at $165 per month including taxes and with the credits that we were getting.
Since our first bill the amount to pay was wrong not honoring what it was promised and giving the excuse that credit were going to kick in, so at your store in saint claude florida with the manager taylor we made the agreed payment in the amount of $165, next month the account again came with $ 20 dollars more that the agreed amount so tayler said that we need to be in auto pay to get the $20 credit so I signed for auto pay. My balance is due on the 25th of each month and on the 15th of this month I received in my card a debit for sprint for $117.99 with no authorization and outside my auto pay date, this caused an overdraw in my checking account and 2 return checks with fines of $70, after complaining to sprint you return the money illegally taken from my account and gave my a $70 credit for the bank fees, ; of course I terminated the auto pay with spring and on the 25th of this month I went to the sprint store to pay my monthly bill of minus the credit that you gave me. Today my account is disconnected stating that I still owe $70. Dollars; this is really incredible, I am about to write a formal complain to the bbb and to the credit agencies, you have mistreated me so badly and I feel disappointed and cheated by you.

I cancelled a contract during the 14-day satisfaction period for a full refund, and they won't honor their policy because they screwed up.

10/25/2017 signed up, paid $42.48 for refurb iphone 6, phone number
11/3/2017 I called and cancelled contract under 14-day satisfaction guarantee. Returned phone on tracking# 1z9r08859046349139. Refund will be given upon receipt
11/16/2018 another charge for $54.15 was applied to credit card.
11/16/2017 I called, sprint apologized for additional charges and will stop all billing. Stated that charges were continuing because they did not follow through on closing account. They could not confirm receipt of return, credit pending receipt.
11/18/2017 I called, sprint could not confirm receipt of return, credit pending receipt
12/12/2017 receipt of return confirmed. Case [protected] refund in 3-5 days
12/18/2018 another charge for $43.28 was applied to credit card.
12/21/2017 no credit received. Again, sprint stated that account was not closed, but they would not close it. I was assured credit for all charges would be processed within 24 hrs.
12/22/2017 no credit received. Called and opened case [protected] $139.91 refund in 3-5 days
12/30/2017 received refund for $56.94. Balance owed me $82.97
1/11/2018 called and asked for refund of $82.97 balance. Opened case [protected]. I was told it would be processed in 3-5 days
1/22/2018 no credit received. Called to open new ticket [protected], assured that refund would be processed by 1/26
1/26/2018 no credit received, was told to check by end of day
1/29/2018 no credit received, called and was told supervisor will call back by end of day to confirm refund approved. At 4pm supervisor left message assuring me that credit would be processed within 24 hrs
1/30/2018 no credit received, called and was assured it will be processed within 24 hrs, and billing will call to confirm
1/31/2018 spoke with amy in finance, credit request was opened 1/30 and credits are processed within 3-5 days not 24 hrs.
2/8/2018 no credit received, called and got cut off while on hold. Tried using chat line. Chat line informed me credit was rejected on 2/5 because it looks like account was not closed within 14 day satisfaction period. Chat told me to call [protected] (wrong). Called [protected] instead, spoke with ken, transferred to chris in finance who stated I would get a call back to confirm $82.97 credit within 3-5 business days. Case i1353769584.

The middle of august 2017 I did a upgrade for two galaxy 8. I called in september to make a payment my bill was $1100. I called them and was told that my leasing was canceled. They checked and said that it was a error on there end. I had to call every two weeks to make payments and for them to keep extending my service so I could keep from being shut down. I had to do this til january 18 2018. It took the company all these months to correct a bill issue that they caused. Then I checked my bill to see $800 bill again. Then I was told it was charges from those months that my bill was messed up. So they shut my phone off and told me that they couldn't do anything until I come up with $400 up front to have my services restored and it didn't matter that it was there fault. I went through 5 month of hell. By having agents send me to 4 to 5 people in call every month. I never got a sorry or some type of compensation. I am hurt and very angry. I just want out of this contract.

Dear sir,

I have been a loyal sprint customer for 20 years, and i've always experienced outstanding sprint customer/technician services. However, during the past several days, I cannot attain technical assistance to activate/fix the "voice side" of my newly delivered sprint airave 3 lte. My sprint airave 2.5 died almost two weeks ago, which has left me without reliable sprint cellular phone services in my house - my sprint cellular phones will not work in my home because of "tower coverage" issues in this area for the past 20 years. As such, I am without critical airave services for my home, which requires me to leave the house and drive 10 miles to get reliable communications during my bi-weekly business teleconference meetings.

In all fairness, the sprint customer service representatives, oklahoma, have been very courteous and helpful in documenting my airave problems. According to the representatives, the sprint technicians are very busy, and as such, no definitive date or time can be provided on when the technicians can fix my airave 3 lte problems. Please, please help!

As my phone was due for an upgrade, I went into a sprint store and waited two hours. Once I was helped by an unfriendly salesman, I was told that sprint crossed my line with my son's number and he was the one due for an upgrade. I was told since his phone was broke that I would need to send out for another one, and it was helpful we had insurance on the phone. However; the insurance didn't cover it. This would have been ok, but I was told it wasn't a big deal since we had insurance. When I returned to the sprint store with the replacement phone, I was told there was nothing they could do until my husband put my name on the account. Again, this would have been ok if I didn't wait two hours before and nothing was said about this. When my husband called to get clarification, the salesman had left helping me and I was there with a salesman on each side. When I told my husband there was no one there to help me, the salesmen just looked at me. They didn't say anything nor did the get the man who was suppose to be helping me. When the man returned and we got that clarified, he told me we weren't due for an upgrade. I then explained the situation that sprint had crossed our lines and after reading further, he found out there was an upgrade due, but we would have to pay out three months on the phone. Again, no one told me this, and I told him I was unwilling to do this. He was going to send me on my way with my son's old phone and replacement phone. I asked him twice if he could switch the data to the replacement phone. He said they were having trouble with the machine, but did not even try it. He gave me a piece of paper on how to do it and sent me on my way.

My family and I have been loyal customers. I'm disgusted with how I was treated and dismissed. Sprint does not show that they value their customers. The staff is rude and condescending. They did nothing to actually help me, and only provided information when they need it to. We could have avoided the second visit if I was informed of everything during the first visit.

Thank you,
Marni galloway

I upgraded to the iphone 7plus last april 2017. I returned my iphone 6 via ups on april 18, 2017. I called sprint spoke to a lady named passion from accounting, she informed me I was to be credited for $220. I never was credited sent them photos of the tracking number along with the ups receipt. I've emailed called & they give me different people & I haven't received anything. I've been with sprint for many years, always pay my bill on time, & i'm a customer in good faith. I want to resolve this asap thank u

On 1-22-18 I entered the sprint store in huntington on 3rd ave and 9th I think. It's by the pullman square in huntington. I was told I could take my magic box there if it was easier since towers in my area don't except magic boxes! Since it was a huge waste of my time I was told to either wait on mailing papers to send it back ups or take it to sprint store! I walk in this store and some person immediately started talking down to me about how they can't take the magic box, his face was immediately flushed red, he took a confrontational stance and started to belittle me even more when I spoke up and said, listen here... Don't talk to me like that, what's wrong with you! Then my demeanor changed! I became highly offended! He told me to get out of the store! He never tried to explain why, just get out! Before the door was opened another guy walked up and told me i'd be lucky if they open the door on time! It was about 2 mins before opening time but I waited right there, I noticed when he unlocked the door he didn't open it for me, he didn't say welcome,... He unlocked the door and just turned and went back to his little desk, I opened the door assuming he did unlock it but after what the other customer told me i'm wondering if people showing up right at opening time made him mad or what! I pay you my money for service you provide! Why would you direct your service people to call the police on someone trying to do what they were told! And what kind of people are training your workers that they think they can be smug and rude! His face flushed red as soon as I pushed back against the notion he couldn't take the magic box! Maybe he can't take the box, but is there not a more customer friendly way to tell someone that besides getting red faced and telling the person to leave! I did get irate at that point! And after threatening to push a button, why I don't know! I never once threatened him, not once! All I wanted was an explanation as to why he couldn't take what I was told to bring him! So I explained it to the police and they were as baffled as I was! If your people are going to have a bad day they should learn not to take it out on people who help pay his bills! I would say this will all just be ignored! It's amazing how customer service is going down hill! It's time people stop using ungrateful businesses service! I guess your little service guy felt he needed revenge for me coming so early! It's ridiculous!

I purchased this product as a gift two days before christmas. It turned out to be a duplicate. After being ill for 3 weeks with the flu, I was finally able to return the product with the receipt on jan 18, to the same sprint location where I had purchased it. Although this is a product currently sold in the store - there were dozens of them on the rack, they refused to allow me to return the cover because of their 14 day return policy. When I told the manager this was unreasonable, his response to me was "have a nice day." I now have a $100 telephone cover that I have no use for. Thanks for your lousy customer service, sprint. I plan to broadcast what a crappy attitude your employees have toward paying customers.

Re: phone number [protected]

I have had to cancel my account with sprint - the specifics, with timeline, are detailed below.
− in the entire year that I was contracted to sprint, I have never once see a bill.
− I am based in the western balkans and cannot receive a bill mailed to the address on file, and sprint has been consistently unable to email me pdf copies of my bills.
− as per the long series of attempts to correct the technical failures with your website, I have never once been able to access the sprint website. See below the history of attempts to correct this problem, all unsuccessful.
− since I have never been able to access the website, I have only been able to pay bills via phone, and, since I am based in the balkans, this has meant that I have periodically been unable to make a phone call to sprint to pay a bill and have thus incurred late charges. As I have never been able to see a bill because I have never been able to access a website, and as I cannot get a sprint representative to call me (a global phone company will not place an international call to albania!), and I cannot talk to the same person twice in a row so am perpetually starting every phone call at the beginning of a long traumatic history, I have no idea how many times I have been charged late fees for payments that sprint makes it impossible for me to make.
− speaking, over and over again, to different people, I have been given conflicting and contradictory information.in one call in december I was told I could go to a sprint store and have my bills printed. I went to a sprint store, and the representative told me he could print only my current month's bill. I call customer service from the store and was told he was correct. Previously, I had been told by another representative that I could have an entire year printed. I have been told, variously, that the year's bills from 2017, that 6 months of bills, and that only one month of bills could be printed - the point being that information is inaccurate and conflicting.

I need, first and foremost, to have pdf copies of my bills emailed to me at [protected]@gmail.com. It is absolutely untenable that an international phone company is not able to access these files and email them to me.

I need to also have a detailed review of the services for which I have been paying, the majority of which have been useless to me - see detailed complaints and call history below - and to be reimbursed for a percentage of what I have paid to sprint based on the utterly dismal service provided, services for which I paid and that were unavailable to me, and the truly traumatic year I have experienced with sprint.

My experience with sprint has turned me from an enthusiastic supporter of the progressive causes sprint supports to somebody who, when I think of sprint, is overcome with the anger and frustration of having endured the single worst experience with any company with whom I have ever done business. I really can only characterize my year with spring as traumatic, and the list of grievances is detailed below. Please access the long record of my calls with, at first, charitable attempts to correct the failures of service, followed by frustrated disbelief that the sprint could not meet the most basic of customer service needs, followed by shock at the amount of money that I was paying for service that does not exist, followed by rage at my continuously failed attempts to obtain any help whatsoever from sprint.

The specifics, with timeline:

January 2017 I switch from at&t to sprint in january 2017 - at this point, I am happy that I have given my business to a progressive company.
February 2017 I cannot make a payment on my account - the website does not work and never has worked! In the entire time I have had this account, I have not once been able to access the sprint website. Attached find a screen shot of my most recent attempt to access sprint. I spent a minimum of 4 hours on the phone with technical support, customer support, and was only able to make a payment to sprint through via phone
March 2017 I left the us for albania, where I am based, working on a project for civil society in the western balkans. Despite the fact that I very specifically told customer service that I needed international phone service and would be primarily out of the country - one reason for switching to sprint, as the phones allow me to use sim cards from the countries in which I travel and work.
April 2017 - july 2017 still unable to access the sprint web site - payments only possible by phone, and this began a time of late payments as I can only make a phone call to give a payment when I am in a place with a secure internet connection that prevents my credit card information from being stolen while I am processing the payment.
Several calls to sprint during this period cost me 10 hours of my life, resolved nothing, and started alienating me from sprint.

While traveling in italy, kosovo, macedonia, belgrade, montenegro, austria, bosnia herzogovina, my phone did not work at all - I could not make a phone call from rome, italy, to the person waiting for me to pick her up at the airport, could not send a text message to the mayor of montecompatri to let him know my eta, and could not conduct any of the business that normal people with functional phone service are able to conduct.
August 2017 - september 2017 returned to the us and began trying to resolve these problems, which become more and more egregious as the months pass. Please check my record of calls and complaints, which include:
• phone service so bad in the united states that google maps would not load on the phone - a serious problem since I was traveling between d.C., ny, and boston for work. Try figuring out which route to take through the lincoln tunnel when the maps app freezes on your phone!
• still unable to access the sprint web site and still reduced to paying a phone bill on the phone.
• called to upgrade internet service while I was in the us so that I could get at least google maps to load - was told I already had high speed internet access.
• continued problems with data while I was traveling, phone shutting down and apps freezing - called again about this and was told that I did not have high speed data and would have to call again and change my account to access this - so the incompetence of the person with whom I had previously spoken who told me that I did have the necessary data package cost me time, frustration, and upped the ante on an anger that grows daily from the horrendous incompetence of sprint.
• wanted to cancel account, and scheduled an appointment with a customer service representative to make this cancellation - the customer service representative never called me back.
• had to leave for the balkans before I was able to cancel this account.
September 2017 returned to albania - phone has not functioned since I have been here.

Still unable to access the website. What kind of international phone company does not have a function web site?
October 2017 made a phone payment to sprint from using a secure internet connection and google voice.

Discovered in my email a notice that my account was past due, after having made this payment - which means that, in addition to not being able to access a web site, now the phone payment service, which is the only thing I have ever been able to use, is not working.

I just spent 15 minutes on an international call to sprint - you owe me for this call - to find that:
• sprint cannot email me to help me resolve these issues;
• sprint cannot call my albanian phone at +[protected] -
• I called sprint from my google voice account and the rep could not hear me - so I cannot reach you!
• and I have a notice that my account, which I cannot pay, is going to collections.

November 2017 - january 2017 repeatedly tried to get bills emailed to me as. Pdf files, repeatedly told that I could only have them mailed to a us address - as I am based in the balkans and not at an address that can receive mail, and as my sister, who receives my mail for me, is out of town and cannot receive or deliver mail - the reason for going paperless, which, given that I cannot access the sprint website, is part of the failure of service I am experiencing -

Repeatedly tried to have my phones domestically unlocked so that I could close my service with sprint, was repeatedly given conflicting and wrong information about the status of the unlock request;

Repeatedly tried to close my account, repeatedly was given wrong and conflicting information about process

Finally was able to close my account, still have not received a bill, left the country 21 january and need to have an email correspondence to resolve this matter.

Attempted to have bills printed in two different stores - one in washington dc and one in washington county pennsylvania - at great duress to me as I have to find time to get to a store while I am in the states for high-stakes work under great pressure and an intense schedule of meetings. At the dc store (see notes in my file for number [protected]) I was so frustrated from my traumatic experiences with sprint that I swore. The store manager took offense, refused to talk with me, and, even when I called customer service from the store and asked him to talk to the customer service representative, he refused to talk with the sprint customer service representative with whom I was on the line! He asked me to leave the store, I asked him to talk to the sprint customer service representative, he called the police, would not talk to me or the customer service representative, and had the police escort me out of the store because I kept asking him to talk to the sprint customer service representative!

In washington county pa I was told I could have one month's bill printed, period - and then a different customer service representative told me this was correct when I called to have customer service work with the store to print my bills.

Never received credit of $220 for returned iphone on april 18, 2017. Was informed by accounting person I should've received it in july. Never did! I'm sick of calling & emailing! I've been with sprint in good faith for many years. I'm gonna switch if u don't at least resolve this. I've provided the tracking # 1z3y52x79023988114 ups store #5117 6688 joliet rd indian head park, illinois [protected] i've spoken with several people, live chat, no one can give me a straight answer.

As a loyal customer, I sure have received the worst customer service at the sprint store (store #524), south center plaza/area. I was referred to this store by a sprint agent for my samsung galaxy s7 that is having software issues. I replaced the battery on my phone, and the phone dies after an hour. Michael f with asurion technician, took a look at my phone and confirmed himself that it was a software issue and since I didn't have insurance, I needed to pay $350 for them to fix my phone. Keep in mind, to purchase the same phone is only $469. I asked, who in there right mind would pay $350, it is stupidity when the phone is in mint condition, never been dropped, and absolutely looks new. I asked to speak to a store manager. The store manager was not in at the time of my visit, they had an assistant store manager, zachary a. Apple. He is far the worst person. He walked by several times, didn't care to acknowledge myself knowing that I was waiting to speak to him. When I was approached, he was rude, had/has no people skills, let alone any customer service. He should be fired. He kept repeating himself over and over that he would not help and that I needed to purchase a new samsung s7 phone. Please help and direct me to someone that is going to help with this matter. Thank you for your time.

Sprint needs to have better customer service! My family and I went to a sprint store to see about getting a upgrade. We found out we was able to upgrade our phone. So through the entire process of getting our information switch from one phone to another we was being pressure to buy accessories due to the promotion you guys was having at the time. We declined the offer and continue with the getting our phones. One of family member got her phone and all her information was on her phone. Now with me I did not get all my information put back on my phone the sales associate told me I could do it myself which I think if i'm paying you for a new phone you should be able to put all my things back on my phone with no problem. So the guy send me on my way when I left I tried to make a call on my phone and I couldn't due to me not having no contacts! So I went back to the store and the guy did something to my phone and my contacts came up. He did not explain to me what he did or nothing. So I left and went home to try to get all my things back on my computer which was unsuccessful so then I had to go back to sprint to see what is the problem. When going to this sprint store I had wonderful customer service the guy explained in great detail what I needed to do to get all my information back on my new phone. I really think sprint need to let they employees know it's very bad customers service when you dont try to make sure the customers is happy and got everything they need before walking out the store. I felt very rush at the first store and I will not be back!
I think the employees need to be train again on customer service!

I switched from verizon wireless to sprint in early december. We went into the sprint store and 3 different sales people including the manager high pressured us into switching and told us after they ported our numbers over that there is no coverage in the area where we live. They said not to worry, they are putting up 2 new towers in that area but couldn't give us the date.in the meantime they were having extenders sent to our house. They took our verizon phones and said that once we get the verizon bill to give it to them so they can pay off the phones. We took the phones home and immediately could not use them locally and the calls would drop even when connected to the internet at home. We do not have a land line. My daughter was the victim of a road rager and tried to call 911 and could not get the call through. I called sprint back the next day and told them that I cannot get service and this is a problem for us if we cannot make calls. They told me that they have a department that handles instances where a customer is in a non-service area and that they would contact me within 2 business days and often times they can work it out where we can get our phones back. I sent the email back to them with the requested documentation on 12/28/17. I never got a response from them and now today 1/2/18 my phones stopped working completely. No internet, no phone use when in a connected area... Nothing. I travel 87 miles each way to work every day and have no phone. I called sprint today and was told that I requested the cancellation and that they sent boxes so that I can send the sprint phones back to them. They said that I haven't sent in a verizon bill to them showing how much the verizon phones cost so they haven't paid for them yet and that I should have already done that. She said that once I send the verizon bill to them that it will take 60 days for me to receive pre-paid visa cards with money on them to pay off the verizon phones. So in the meantime, I have no phones. This is a hazard traveling everyday with no phones. I have no phone at home either. My home alarm system is tied into my cell phone also.

I was a sprint customer for more than 20 years and recently switched carriers due to customer services issues. I returned my phone to a local sprint store and was told my balance was zero. Fast forward 2 months I receive a letter from a debt collection agency for over 400$. I was given 2 different reasons for the bill. Why was I never sent a bill to my home address or email both which sprint has. It seems I am being punished for cancelling my service with sprint. Sprint has damaged my flawless credit record by doing this. I would like to speak to someone about this. [protected] my name is scott haydel

In the beginning of december 2017 I broke my screen on my galaxy s8 so I went to the sprint store on linden and miller road in flint, michigan to have it repaired and none out of the nine people working there could repair my screen so I had to mail my phone to the repair center in texas for almost a week. On december 6, 2017, jason from the linden road store called me and said the phone was repaired and I could come pick it up, after I paid my $100 deductible and picked up the phone I could hear my voice and the person I was talking to voice echo through the phone on every call, I went back to linden road and this time none of the seven people working there could figure out what was wrong with my phone. I called sprint at [protected] and they determined that my speaker was broken in the phone and I had to send the phone back to texas. My phone came back from texas on december 23 and it still echoes, I called the texas repair center on december 24, 2017 and now I have to send it back to texas. I have been very disappointed in the sprint store on linden road and the texas repair center, I would like to be reimbursed for my deductible and for my monthly payment for a phone that I have not been able to use all month.. Sincerely, david finley. A long time sprint customer... Fin69. [protected]@gmail.com...[protected]
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I am very disapointed at the moment due to the inconsistency of beautifuly smooth internet, and I find it sick and demented for you to hold yourself up as a "internet god" and charge us with money for well internet connection which brings happiness. It is overwhemling and sad to believe that one would find such pleasure in charging poor inccoent people for good internet service, which leads to our only happiness in the world. I dont think its fair that we have to pay for our happiness! Its not like havoing fast internet for everyone is some kindof sin thqt causes millions tot loose their jobs. I have been staring at a netflix screen for hours. Supposibly I have 5 bars, but nooooooooooo! It hasnt passed 25 percent and its killing me! I dont see a promblem and I dont understand why you are so against me watching a movie and loading 100%.

I ordered two phones online and became a new sprint costumer. The employee tells me I have coverage where I live and I would receive my phones next day at 8.30 am. When it wasn't delivered I called them back to hear our phones was out of stock and. One of the phones was gonna be a uses phone and. Was informed that there is no coverage where I live with sprint after I was told that there was. I cancelled the orders and. Still have not received my money back I paid over the phone.. I call today. To get sent to five other people and after a hour on hold I still won't receive my money for another ten days. The phones was sent back two weeks ago. And I was told 3-5 buisness days to receive my money I call today and the messed up the cancellation and I gotta wait another ten days.. By far this is the worst experience i've ever had with a company. I will make sure no friends or family go through sprint. Everyone acts to clueless and unprofessional worst company i've ever dealt with by far.. I will recommend to everyone to not make the mistake I did and choose sprint.. You guys are so unorganized and unprofessional.. And everyone I talk to. Can't understand them and have no clue about costumer service.. I went with t-mobile got great deals on new phone service and. Was behind every promise they made me unlike sprint.. This company is gonna be bankrupt. If they treat everyone with the same service I had almost a month after cancellation and still I haven't received my money or not one apologie.. Pathetic and gonna let social media know what i've dealt with... None of you should have a job. Pathetic

On thanksgiving day 2017 I called to check on the black friday deals and if I qulified. Lady that answered said she could place the order over the phone and if I paid the 10.81 for shipping I could get the next day. Lies! I called black friday to check on my order and was told it hadn't even shipped. I explained I was leaving the country sat and would not be back until december 2nd. They said ok no worries they would contact order support and cancel the order. I could place another order online and pick up at sprint store near me. I did. Phone is great. But when I got back to us I saw a phone line I wasn't suppose to have on my account. I called and they told me they never cancelled the order. They said they could see it was delivered to my complex office and so when they opened that monday dec 4th I went to my apt complex office to pick it up so I could return to sprint. Well... Package was not there. Ups said they delivered it and lady at office said she never accepted it. So sprint forced me to get a police report. I think that is wrong considering cancelled before they mailed the damn phone. Also, they charged my account over $1000 they said 10 business days to get a refund on the account not to worry. Well... Today was 10 business days and still no credit. To top if off my lines are disconnected now because of this issue. Very dissatisfied with sprint. As soon as my lines are up on the contract I will not renew. I do not recommend sprint. Worse phone company I had so far.

I gave been witg sprint for over 10 years have 5 lines and promptly pay my bill every month.in the past when want g to speak with a customer service rep I have been connected to off shore centers. I have diminished hearing and trying to talk to some one with a heavy accent fast talking and poor reception has made tgis embarssing frustrating and humiliating so I try very hard not to have to make a call to sprint. As mentioned I have been with sprint 10 us years have spwnt close to $20, 000 in payment for service. On tgis date 12/16/2017 I wanted to buy an additional service. I called the 800 number and got an off shore rep. When I explained at least 15 times what I was wanting the rep kept repeating my request but never confirmed the requested service her interaction left me unsure as to weather this transaction was fulfilled as such I asked to be transferred to a us based center she denied this request but I kept insisting. I was put on hold for 20 minutes only to be connected to another off shore center all total 3 to 4 off shore centers but never a us based center. With each connection tgwisshses were the same I was able to understand the rep when they spoke their rate of speech was extremely fast and the phone connection was weak and kept breaking up. When I told the rep this they didn't seem responsive to my hearing need. Finally I just kept asking for a us connection. The result was a total of 2 hours of being shuttled between off shore centers never routed to the us. So sprint I see my loyalty of 10 years my generous payments mean nothing to you I understand you don't need my business I have 5 months left on my contract at which time verizon is a viable company to take over my cell phone needs. Oh by the way if I didn't mention this whole fiasco tonight was to purchase addition service and equipment from you. Guess you're ok looking the account and additional purchase. James hibbard 10 year taken for granite customer.