Sprint
Reviews and Complaints

Sprint ran my credit, got all my info promising me the promotional new service then would not honor it after all info given. They are frauds and should be shut down. They promised me new service at the promotional rate, disconnected call and would answer phone call till four days later post promotion. I'm ferious that they got all my private info and ran my credit on false presences that this was all to get the promotional rate and now trying to sell me on a higher rated plan that I am onsulted by and would have never gone through this if I was aware of this. Sprint is a total fraud and is breaking the law. No one I have contacted at sprint will fix this problem and continues to try to sell me at a higher rated plan

I left sprint at the end of april because the service was terrible. I was always stuck on 3 g my daughter never had internet my texts sometimes took days to send and so much more.
At the time I closed my account I was not informed of owing any thing.
Ff to june 18 my bank account is debited for 366.42. I have never authorized sprint to remove money from my account. Not even auto pay. They should never have had access to my account. I have been hung up on by "customer service" four times today. Now my rent money is gone plus over a 100.00 in overdraft fees. I can't get anyone to get me in touch with a manager or supervisors supervisor. They put me on hold and then disconnect me or don't even bother putting me on hold and just disconnect. I need my money returned to me.

My purse was stolen with my iPhone in it. I went to the Sprint sotre in Wilodmar, California. After waiting over 30 minutes a technician said I had to order replacement on a computer. I was 45 minutes from home and had no way to do this so I tried the store off Murrieta Hot Springs, Murrieta, this technician said he hasn't ever replaced his and did not know how to go about doing this.

After three days without a cell on my BUSINESS cell I went through the computer to get a replacement, this process took over four hours to review.

Your employees have minimal training and education in order to help customers.

The worst service ever! I just joined Sprint a month ago and all my friends and family have told me I made a big mistake.

Today marks the fourth day no cell phone.

My service should be credited for all the lost usage.

I have written a poor review on YELP!

All sprint employees need to learn how to do there job! Dumb [censored] people don't know the correct info they need to give there customers! If your going to change me something, after I canceal the least thing you could have done was say so? So my credit not getting [censored] up. And charge me for a month when I thought I cancelled my service then find out you didn't!

I am attempting to contact ANYONE in customer service about an unauthorized increase in charges on my monthly bill. I have called numerous times, only to be put on hold for 20+ min and no one ever answers. I have spent a total of almost 90min on hold altogether with my repeated attempts to contact customer service. I do not have social media to contact anyone via those methods and the online chat option is never available. It is outrageous that customers cannot get in touch with anyone other than a robot and it is incredibly rude and disrespectful to customers to keep them waiting on hold endlessly. I have been with Sprint for over 10 years but this has me seriously considering switching providers. What's the point in a customer service number if there is no service offered? I know I am one of many who shares in this frustration.

Very unprofessional, ALWAYS problems, they never help - only say what they can't do for you. They make you feel like your crazy because they change things and you trust their advice and then they screw you over saying no one ever told me that (but they have no written record of me agreeing to it). For instance, I had the same plan for 20 years and they talked me into changing it because the sales rep swore it was a better plan and it would be better for me. Well, I just received an email saying the plan is increasing the cost of services. Why would anyone in their right mind agree to change a plan to a crappier one. I think they are just being told to get everyone off the old plans. This is NOT the first issue as of the last year... They are going downhill rapidly. I have had it! I tried to work it out but was placed on hold for a very long time and then disconnected! I tried to call back 3 more times and was disconnected. The first person on the phone had my number and never called me back...I've been with them for over 20 years and in 6 months when I am released from Sprint bondage I WILL LEAVE! BEWARE! STAY AWAY!

I was in the hospital two weeks ago for open heart surgery I needed time to make a payment he gave me time but also put in another arrangement that I did not know about I would never have made it anyway because my sickleave pays have not started coming yet anyway with the arrangement that was not kept my phones are all off now... So what can I do? Please help me someone...
Denise

Paid $298 cash to pay off my Samsung S7. I was helped by a person by the name of Cameron. . I purchased S9 plus. Along with a phone protector and a Screensaver. The next morning I noticed that my screen protector was peeling off in the corners. So I went in to Sprint store show down the problem and the salesman Cameron told me I had to have my receipt for them to do anything about it though it had been less than 14 hours since I purchased it and he was the same salesperson.

After checking Sprint plastic bag, I found no receipt. One would think that after all of the screens on the tablet that I had to initial showing how much money I was spending that there would have been a situation to where they could have looked up my account and the receipt but somehow that did not happen. Not happy about that at all. Additionally I have a feeling that Cameron insinuated that I left the phone in the desert heat and that was the problem with the screensaver which he has no right to assume any such thing. If that is the case I would like to assume that he installed the screen protector in correctly. After spending $1100 all I was looking for was a screen protector that was working

I lost my cell phone and needed to file for a replacement. I called sprint to start the process for a replacement. I called the 1- 800 number and started to talk to the sprint operator. He had a very thick accent and was hard to understand. After a few seconds he was easier to understand. I explained to him that I lost my phone and he said he would start the process for a replacement. He asked me for my 10 digit pin code and I told him I didn't know what that was. He then told me it's located on the back of the phone. I explained to him that the reason I was calling is because I lost the phone and I couldn't give him the pin code. I had to repeat that to him several times before he finally understood what I was saying. His communication was very poor. He then told me he would have to transfer me to a different operator to find a replacement and that's when the frustration started. He put me on hold and after waiting at least 10 minuets I was disconnected. I called back right away and had the same operator helping me. He proceeded to ask me for the pin code! I told him I didn't have it because I was hung up on! He transfered me again and believe it or not I was disconnected two more times! I finally got a different operator that I could understand and he told me if I didn't know the pin code I can use my social security number instead. Well the first operator never told me that. Of course I knew that number and I gave it to him. I talked to 4 different people within a 2 hour period at sprint and none of them were helpful! I'm 55 years old and never had such horrible service in my life. I'm so disappointed with sprint I want to cancel my service with them but I can't because I have a contract with them. Once that contract is up they will be losing my and the rest of my family's business. Please believe me i'm not a complainer but I couldn't let this one go by. Also, it took me a very long time to find this web site. I sure hope this message goes through. Thanks for your time.

May 23rd, I requested 2 phones to be unlocked. I was told it would take 72 hours and I needed to pay off the phones in which I did at that moment. So, both phones were paid in full.
As of May 29th, 1 of the phones was still not unlocked. I was told it was because the phone still had a balance even though I paid it off. So, I made another payment to Sprint. I was told that my phone would be unlocked by EOD.
As of May 31st, the phone was still not unlocked. I was told they didn't know why it did not go through and they guaranteed me it would be unlocked by EOD.
As of June 1st, phone still is not unlocked! Again, they were sorry for not getting it unlocked, it would be done by next day.
As of June 4th, THE PHONE IS STILL NOT UNLOCKED! I was then told, you have to pay for a fair market value from a phone that had nothing to do with either of these requests!
I have spent 9 hours of my time trying to get something very simple done! Sprint
is the absolute worse company I have ever dealt with and will NEVER NEVER deal with again! I will make it my top priority to publish what has happen to me all over the internet!

Matthew scott fisk
4226 pheasant drive carson city, nv 89701
June 1, 2018

Sprint - attention: finance or collections
Sprint headquarters 6200 sprint parkway
Overland park, ks
66251
Re: account/phone number [protected]

Dear sprint finance or collections manager:

I am responding to your failure to contact repeatedly me about a debt I have been attempting to address for weeks. I have attempted to contact you by phone countless times, by email and by chat.

I was on a payment plan with a collections unit and after several months of taking payments from my bank account, they stopped without notice on the last day of last march of 2018. I called the collections unit and they indicated the balance was paid in full. I questioned them further and they corrected themselves saying it had been sent back to sprint. I received no notification or reason why and have made over 30 phone calls, plus sent emails and even chatted for three hours. I only get transferred around. last week, I reached a manager in finance, who said he had escalated my concern, would consult with his boss and return call me the same day. it has been about 10 days now and I have given up on calling as when I do and input my number, an auto response says, ‘call your service carrier' and hangs up. the only way I can talk with a person is by dialing the numbers as if to start a new account, only to be transferred around and ignored incessantly. I have ample records to substantiate my claim.

To date, I have never received a bill. I made multiple attempts to have one sent to my old los angeles po box and since have moved.

I wish to receive an itemized bill, dispute whatever current balance I might have now and hopefully come to some arrangement. I am trying to address this and no one seems to want to communicate with me, address my concern or receive payments from me.

Please supply the information below within 30 days, so that I can be fully informed:
Why you think I owe the debt and to whom I owe it, including:

• the name and address of the creditor to whom the debt is currently owed, the account number used by that creditor, and the amount owed.

• if this debt started with a different creditor, provide the name and address of the original creditor, the account number used by that creditor, and the amount owed to that creditor at the time it was transferred. when you identify the original creditor, please provide any other
Name by which I might know them, if that is different from the official name.in addition, tell me when the current creditor obtained the debt and who the current creditor obtained it from.

• provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the current creditor. for example, can you provide a copy of the written agreement that created my original requirement to pay?

• if you are asking that I pay a debt that somebody else is or was required to pay, identify that person. provide verification and documentation about why this is a debt that I am required to pay.

The amount and age of the debt, including:

• a copy of the last billing statement sent to me by the original creditor.

• state the amount of the debt when you obtained it, and when that was.

• if there have been any additional interest, fees or charges added since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each added amount.in addition, explain how the added interest, fees or other charges are expressly authorized by the agreement creating the debt or are permitted by law.

• if there have been any payments or other reductions since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each of them.

• if there have been any other changes or adjustments since the last billing statement from the original creditor, please provide full verification and documentation of the amount you are trying to collect. explain how that amount was calculated.in addition, explain how the other changes or adjustments are expressly authorized by the agreement creating the debt or permitted by law.

• tell me when the creditor claims this debt became due and when it became delinquent.

• identify the date of the last payment made on this account.

• have you made a determination that this debt is within the statute of limitations applicable to it? tell me when you think the statute of limitations expires for this debt, and how you determined that.

Details about your authority to collect this debt.

• I would like more information about your firm before I discuss the debt with you. does your firm have a debt collection license from my state? if not, say why not. if so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license.

• if you are contacting me from a place outside my state, does your firm have a debt collection license from that place? if so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license.

I have asked for this information because I have some questions. I need to hear from you to make an informed decision about your claim that I owe this money. I am open to communicating with you for this purpose.in order to make sure that I am not put at any disadvantage, in the meantime please treat this debt as being in dispute and under discussion between us.

In addition to providing the information requested above, please let me know whether you are prepared to accept less than the balance you are claiming is owed. if so, please tell me in writing your offer with the amount you will accept to fully resolve the account.

Thank you for your cooperation. sincerely,
Matthew scott fisk, matthew scott fisk

[protected]@rocketmail.com

Acct closed because of access and Sprint acknowledges fact. Took over $1, 000 in error from bank acct at end of month. Trying to get refund but in meantime auto pay bills are being returned at $29 each and sprint explanation for not processing refund is that are still investigating 72 hrs later. Talked with Escalation Dept that refused to let me talk with Mgr and said there was no one else I could talk to. In meantime, there is $0 in my bank acct since they depleted my disability pay. Jennifer in Escalation said they could not compensate me for the $29 return fees I'm being charged.

My family and I had been sprint customers for several years. We had a shared 10GB data plan that we had gone over a couple times. There was a period of three months in a row where we incurred overage charges, which we fully expected. We were told by a sprint representative that if we changed to the unlimited plan it would be cheaper. When we did it was actually more expensive than the 10GB with the overages. When we tried to switch back to the old plan. We received a bill larger than what it used to be. We called customer service and was told that our old plan waved a $15 per phone fee that was no longer available. When I told the representative that we had been tricked into a more expensive plan, she said there was nothing that could be done and that we would have to accept the newer more expensive plans. I told her that this was a very shady business practice and that we would be switching carriers.

After switching carriers we got a bill from sprint that stated it was our final bill. I took this to our new carrier who said they would buy out our contract with sprint. A month later I received another bill from sprint that said I owed them $1000 more than what was on the final bill. By now I had already taken the original final bill to my new carrier. I called sprint and their excuse was the timing of the cancellation of the five phones. I was told that the billing cycle ended on the 7th and that two phones were switched over on the 10th which made it onto the billing cycle that had just closed. I was then told that the other three phones switched over on the 11th making it onto the new billing cycle. When I questioned how something three days after the close of a billing cycle could make it on that billing cycle I got a repeat answer. They never cleared up how this could happen. I then asked why the 2nd to last bill I received was marked final bill. I told the representative that this lead me to believe this was the final bill and that I had submitted it to my current carrier as such. All I was told was that it wasn't the final bill and they don't know why it would say that. Nothing was resolved.

And yet there is more.
We had not paid the sprint bill since we decided to take a closer look at the break down of the bill and are looking into hiring a lawyer. Especially after what happened next. I had received a notification from my bank showing that sprint had try to take money out of our account. I called my wife and she verified that she had not given sprint to do so. When I confronted sprint about it they told me that they were legally able to access our account since we signed a contract with them. The representative stated that the contract allowed them to pull money from the last known account of the bill was not paid on time. I told them I did not think it was legal for them to do that. She just kept repeating that we signed a contract allowing them to. Eventually I got tired of the merry-go-round and threatened a lawsuit if they touched the account again. That same day we went to the bank to change out the card they were trying to pull the money through and found out that they had tried three separate times to pull money out of our account without our direct authorization. Fortunately all three times were reversed but no one could tell us why they were reversed.

IF YOU ARE CONSIDERING SPRINT I STRONGLY URGE YOU TO FIND ANOTHER CARRIER. DO NOT DO BUSINESS WITH THIS CORPORATION. They only care about getting new customers and ripping you off once they have you.

Contacted customer service due to an unauthorized charge to my bank account for $844.62. The rep was very rude, and couldn't provide any valid answers as to what was going on. When I asked to speak to a manager or lead, she stated that there was no manager or lead and hung up in my face. I am absolutely LIVID! I HATE SPRINT . Horrible company and horrible RUDE customer service

Sprint sent me a promotional offer via email. I upgraded my phone, have screen shots of the offer during the online transactions I did to upgrade my phone, but somehow they continue to deny the promotional offer and would not honor the discount. I have contacted them at least 7 times and each time I spent more than an hour to resolve this issue. Each time I go through the same story of investigation and promises to get it resolved without any further resolution.

The system allowed me to get the promotion as you can see from the attached pictures, but the company refuses it and will not accept the screen shots as a proof. You can see clearly 50% off for an 18-month lease.

I don't have the time or tolerance for this non-sense any more. I am so ready to switch over.

I've been with sprint for roughly 15 years and I have never experienced this level of frustration when it comes to customer care and/or service. Spent nearly $1, 300 on a new iphone x along with accessories. Young lady suggested the lc wireless headset was great also…so I purchased one. It didn't work, kept saying "trying to connect" when I was out walking or running…music going in and out along the way. Brought it back to the store and they suggested that we do a courtesy exchange for which we did…received a pink one this time around. Should have known this was likely a return because it took over 30 minutes for the rep to get it to function properly…not to mention that parts were missing from the box. Why it was back on the store shelf for someone to purchase I don't understand!

Next day I returned it because the sound on the headset completely stopped working altogether. Turns out the store is now completely out of the same headset and they have no idea when they may get another shipment. Sprint reps ask that I return the lg headset to lc for warranty for which I did. Spent an add'l $7 for packing to do so. These headsets were purchased for an upcoming 5k run that I wasn't able to use at all. Took nearly 2 weeks for lg to return the headset without my original box, accessories and all. And, they also returned them "as is" stating "no defects found". Also, said that the return had an "invalid pop - different color." the rep was asked about this before I sent them to lg and he said that the courtesy exchange or color/#'s would not be a problem or concern.

Back to the store I go with the same headset to explain the above. Rep states that they can do an upgrade to the airpods at no cost. Then discovers there is a $40 difference in price. Ok, i'll pay the difference…then determines that she can't because i'm in a lease. Informed her that I would not take another lg wireless headset for the third time around…who would at this point. This became a problem because now she has to submit a case to sprint and it would take 48 hrs for a response. Left headsets with store (although they tried to give them back to me) and waited…no response, so I gave her a call. It turns out that sprint will not allow me to change headsets for which I expected since she didn't call me back. Although, the store is in custody of my headset…I have nothing!

Decided I would call corp to no avail. Young man, john id#[protected] was helpful until he said that he didn't see that I purchased a lg wireless headset at all. Had to refer him to my statement where it is clearly reflected. Took notes and now he says I have to wait another 24-48 hrs to hear from his supervisor because there is absolutely no complaint dept at sprint. Yes, I asked for corp's complaint phone # as well as an email for your corp offices…have never seen anything like this. I've been a customer for 15 years and just spent nearly $1, 300 to upgrade, etc. Because sprint constantly sends me emails to do so. Even my son was with sprint for years under my account and now has his own with sprint, my daughter too. Rest assured if I do not hear from someone here soon, I am going to plaster this travesty all over social media, tell all of my friends, family, etc. Additionally, I would want a complete refund of everything I just purchased…let alone just the lg headset of $120. This is inexcusable…I can get the same phone from just about any other company! Don't sell lg wireless headsets if you're having terrible luck with them…be honest upfront!

Michelle bethea
407.234.5113

I canceled service after 12 years due to constant service, billing and fee issues. Two lines had minimal to no service for 2 years with inadequate resolution and little to no reimbursement for lack of service. Upon cancellation of service, the representative refused to unlock my phones indicating that I would be required to pay( $150 to unlocking fees), even after being told they had already been unlocked 48 hours prior. Then I was told an additional cancellation fee of ($167) would also be required. One phone was under a purchase plan which I paid in full ($112) upon termination of my service. After paying and verifying on 2/23/2018 that my final closing bill of( $174.11) was payment in full, I have now received a demand for another payment from a collection agency indicating that I owe another ($167.34) for past due billing. This occurred 2 months after canceling service having received no previous requests for payment from Sprint. I have a receipt from Sprint Store, processed on 2/24/2018, for ($112), for payoff on phone. Additionally I have bank statements showing payment of ($174.11) for my closing bill. During my visit on 2/24/2018, at Sprint Store, I once again verified that there were no remaining payments or fees due. Last week, upon receipt of the letter from the collection agency, I contacted Sprint Customer Service to be told that the demand for payment was for leasing fees on the phone that I purchased outright! Let me state emphatically that I verified with Sprint Agents on multiple occasions that ALL fees had been PAID IN FULL! Additionally, it is clearly shady and deceptive practices to request leasing and purchasing fees on the same equipment. I have filed a dispute with the FCC ( ticket #2447449) concerning these unresolved issues surrounding Sprint cancellation billing practices. If you wish to contact me you may do so by email. My address is: [protected]@aol.com. I Do Not Nor Have I Had Sprint Mobile Service since 2/26/2018.

I have my account set for auto pay so that it automatically transacts at the end of each month. I check my bill yesterday and it says $100, sure no problem honestly $20 less than usual but who am I to complain. Then TODAY not a full 24 hours later, I get a text saying my bill is overdue, I look and now I am sitting at $240, and they don't have any of my information. I sit on the phone for about 15-20 minutes trying to get them to help me to only be told that I have to go visit a home center because they cannot do anything if I don't have the correct information, information I PUT IN MYSELF, HOME ADDRESS, ID, SO ON AND SO FORTH. I have never had a problem with sprint but this? This is an embarrassment.

Sprint is awful and I would drop calls all the time I switched to Verizon and cancelled my service they said I didn't cancel and I never received my final bill months later I get a collection paper in the mail asking for $640.00. I called several times and got 2 different stories. One representative said I needed to reactivate my service to get it to cancel. They said I have 3 lines when I only have two! I will never go back to sprint again. I will tell everyone I know that sprint has poor service and customer care. I was with them for 12 years and I finally couldn't take the crappy service and the customer support lies that's all they tell you is lies. On May 5th is when I called to find out why my bill is so high and why I never got any bills showing me. The customer service tells you what ever you want to hear and its all lies.

my reason for the complain is the Sprint I am first customer I never have been late with the payment that always have been in time pay my bills they came with a surprise bill they gave me a phone that they did not tell me that my phone was in a lease but even though me and my boyfriend was trying to pay little by little we try to contact them and talk to them so they can connect it back with the same number and we pay for it and they did not want to be reasonable and in top of that they sent me to collections and they are charging me for my cell phone that they put on a lease without me and without my consent and not only that they don't want to Connect me back with my same number and they charging me for service that I did not head I want them to Connect me back with my same number Because I think they disconnect me unfairly Thank you I hope this issue could be resolved