Sprint
Reviews and Complaints

my problem started, with sprint i have been a custoemr of theres, since 2000, on and off trbls with them, this however is getting more and more irritating, i was goning to canel. in november, i recieved a good offer of 3 samsung galaxy s3 for a price of 99cent, so y wouldnt i stay if they are saying all will be ok and gave phones at that price< however that was in november 2012 and dec i was getting another new phone after having web issues, web page not found, error code 602, error code v608, not able to connect to internet, not able to received voicemail, delayed text, incoming and outgoing, i took phone into store cause after years of serv with sprint was not ready to deal witht the custormer service, store declared issue with phones all 3 phones on my account need to be replace in dec now jan feb im having more issue dont want a call sprint i go back into store with now my new phone again and yet more prob it need to be replaced to shorten this story since november 2012 i have had 4 0r 5 phone replacements on my line alone (main line ) i was told there was an voice outage in the area and it would be resolved in of feb 2013 and i would receive a credit, for the month of the trouble, i have spoke to approx, 10 differeent people and they all tell something different is the issue, i have told them i will cancel not paying any fees, and they offered me about prob about 35 total in credit, REALLY? for 5 phones and shotty service since the end of nov when i rebnewed my contract actually dec 14th 2013, less than 5 months of new serv and more phones then months or service, i have been told i will get 2 months of serv by what was suppose to be a manager yet no other operater seem to seem to see any notes, and no credit applied to my service, bottom line is since november i have been getting billed and at no service, bad custoemr service, and operaters have not attempted to offer an inconvience credit, and they cant seem to comprehend . i have to talk to more then 10 people in a month at least every 3 to 5 days and still ongoing trbl and they still want to send more phone to reslove an issue they say they dont have i have search google sprint outages 2013 and same issues with other customers noted yet the sprint operaters are clueless and havenot issed proper credit or apologies., i want credit on my account since dec 2012 and want my service working or takin my phone number and changeing companies, on all 3 of my lines

Every time we have to make a phone change Sprint fails to do as they claim. The bill is always incorrect - in sprints favor if course and we have to fight them to get all that was promised. Sprint has terrible customer service . They prided 4g but never delivered after making millions selling 4g phones. Don't do business with sprint. They will cheat you repeatedly.

I am extremely dissatisfied with my recent service with sprint. I had an htc evo 4g and always had reception. I switched to a samsung galaxy s3 in september and have not had reception almost anywhere since! The same places I was able to speak on my phone with my evo, I no longer have reception. Even if I go 20 feet outside of my house, I lose reception completely. I called sprint from the day I received my phone and on a periodic basis for months to help remedy the issue. Sprint has constantly apologized for the issue and sent me an airrave, but if I leave my house, my phone does not work. I tried to explain to sprint that the point of having a cell phone is to be able to have the ability to use the phone anywhere, and that the phone is of no use to me if I cannot use it outside of my house.

Over 50% of my calls are dropped if I am able to make a call at all. This has been the absolute worst service I have ever had in my entire life and I am quite disappointed that sprint would release a product that does not work. If this problem is not fixed within the next month, I am switching to verizon. I love my samsung galaxy s3 phone but hate the horrible service which sprint has been providing. My friends with the same phone and another company for service are not having these problems at all.

In addition, I spoke to the people at the sprint store and they said that customers who purchased the new iphone are having the same problem as well. It is really disappointing that the service which sprint is providing is subpar. I will also be posting on facebook and twitter to warn other people also so they will not be placed in the same predicament. I would suggest other people do the same as well to influence sprint to make a change sooner rather than later. Sprint has had months to fix this problem and have not successfully done so yet. I hope this problem is fixed soon.

I was a sprint customer for 11 years. I purchased their usb 3g/4g data card plan was billed erroneously due to sprint data charges. I filed a dispute complaint & got the matter resolved. Months later I noticed they charged me approximately $600 a worth of erroneous charges as I was still making my regular payments.
I disputed the amounts & ported my number to a different carrier. I found out sprint sent my account to a collection. Agency. I continued to pay sprint what I could on the account & disputed the charges. I settled with the collection agency & paid them in full as of 3/15/12. When I contacted sprint to inquire about a new line/account they refused to update their records even after the collections agency confirmed the debt is paid and acct is closed.

I am a long time Sprint customer and after my phones began having issues, Sprint authorized an early upgrade. Me and the wife got Rumor 2's. After a short time, had to replace her battery as it was not staying charged. I began to have issues of dropped calls, no Internet connection and general phone issues. They told me at the Sprint Store, wife's battery not under warranty, even though less than four months old. They took my phone and in less then 5 Min's, wiped out all my contacts and made the phone virtually inoperable. I was unable to make and sustain phone calls or Internet. After several calls to Sprint, I got fighting mad and switched to another provider. They sent me to collection for $148.00 early termination fees. I have called them several times and no one will step up and admit they had a tech screw up. Due to not having phone service, I and the company I work for, lost a weeks worth of work which is a little less then 10 grand in lost monies. Sprint is not a good company and does not value customers or providing good service.

I went in to a local sprint store in waite park MN. I wanted to update my phones and add another line to my plan for a total of four phones. I was ready to purchase over $1000 in new phone equipment. I told the girl from the beginning I do not nor will I pay any activation fees for my phone. I'm a 15 year customer and stockholder of Sprint. At the end she was ready to charge the activation fee x4 phones of $35.00 per phone. She talked to managers told me what a great deal I was getting etc. I just want to say I walked out of the business without new phones as I left them lay. I also now know why sprint stock is under $3.00 per share as they do not even care if they keep share holder let alone customers that have been with the company 15 years or more. I could see if I could to move from place to place but I have never left sprint in 15 years. Not sure what the reason I should by loyal to them is. I now have to do my home work and look possibly to move to another carrrier. I also do believe it is time to dump the stock as their services stinks. I do not see that their stock will make me any money with such bad service.

As of right now, i'm on my second, third or fourth sprint joy toy - i've lost count in the excitement - and words can not describe to you the anger, frustration and humiliation that this company has delivered to not only myself but to many other fellow sprint "customers" that I am acquainted with. This greedy conglomerate has apparently lost focus on what the words customer and service mean and will seemingly do anything they legally / illegally can to get you off of the phone, transferred to a vacant phone in another department, humiliate you, patronize you, treat you like an idiot, give you a canned, scripted, driveling response while simultaneously doing their utmost best to give you the run around or just simply hang up on you. Not to be outdone is the "service" they offer. Dropped calls, missed calls, dropped gps signals, duplicate sms transmissions, lost sms messages, bug-laden phone software, phone lockups, the single-most pathetic data transfer rates ever encountered from a "cellular-data-provider", spotty coverage, minimal signal strength and last but not least is their most appreciated characteristic - their "we just don't care" attitude. Idiots second to none and they are apparently proud of it.

I have had Sprint over 2 years. They were good for awhile but I upgraded to Samsung Epic Touch S2 phone in April 2012. Best phone I ever had but here is the rub. Over 90% of the time, I either cannot find 4G service (for which I pay a monthly $10 surcharge) or if I am lucky enough to find it, it either disconnects or snoozes for no reason (I have not moved an inch so it is not THAT) or the connection is so slow and crappy (speed test app and real world observation) as to be as useless as 3G for data. What a ripoff! Now they want us to wait for 4G LTE (didn't we already wait for 3G and 4G?) and the problem there is most of their current line-up of devices does not even support that service. So do we now pay an exorbitant hardware upgrade fee or will they be so kind as to just give us a teeny discount on our new LTE compliant devices to run on yet another incomplete Sprint network. I cannot wait for my contract to expire!

Order two phones from Newegg for Sprint service a month and half ago. I never had the chance to setup a pin and they won't give me my pin over the phone. They said they would mail it and I never received the mail, only to call back and be told I need to go into a Sprint store. I went into a sprint store and was told I had to go to a Corporate Store to get that which is over an hour away. I called again and they promised to mail the pin. I have asked them to text it, asked if I could verify my social and almost anything just to get that pin over the phone. I have an easier time dealing with insurance companies and banks than sprint. Not to mention I just had to pay a 320 bill over the phone because I never received a bill and can't get online. As a new customer I'm furious!

The lack of follow through at Sprint is amazing. I went into a Sprint store on 5/16/2012 and requested my contracts (I had 4) to all be canceled and to be given a finalized bill as I was changing servers that would enable me to receive calls at my home. The Sprint services at my home were spotty at best. I was told there would be an early termination fee and was understanding of that. I also contacted Sprint via phone to confirm the contracts were cancelled and to pay the early termination fee. 4 months later I received a bill from Sprint with 1 of the 4 numbers being listed as active as well as billing for the past 4 months. When calling the service department I was met with customer service reps that were more interested in trying to out talk me then to listen to the issue. Sprint refused to acknknowlege their error and I was still charged addtional funds to cancel my contract a 2 nd time. Ending message is that the company of Sprint does not understand the concept of customer service or follow through to complete task that have been requested of them. If you are looking for a professional company to manage your cell phone needs then don't look at Sprint. When had been a Sprint customer for over 8 years.

The worst company ever! When we originally started services we were told our bill would be one thing and since than our bill has been different. Also the device I have has caused me problems and I have called Sprint over the period of several months and they have done NOTHING to help me. Literally nothing. I've contacted the BBB and they have not helped me either.. Minnie Sanchez the lady who handles complaints for Sprint from the BBB did NOT help @ all. I would NEVER...I mean NEVER recommend this company don't be deceived by there plans...RUNNNNNNNNNN!

I have for over a year complained that I get no service in my home at all, I have to go out side or just suffer I use my phone for work and just have been lucky they haven't needed me late at night yet. I was told by sprint every time I complained there was nothing that they could do for me, then there came the air rave i was told Id have to pay for it and it would cost me monthly I told them no I should not have to pay more for there service I didn't get to use. I called in one week 3 times and a supervisor was to return my call in three day yet 10 day later still nothing I don't feel I should have to pay the 250 to get out of my contract so i can go to a new cellular service that i can get better service and use all my services, including in my house while I am home which is most of the time!

Went into a Sprint store to have my phone battery checked and get info on a new phone. I was working with an associate who could not answer my technical questions. Another associate (maybe the manager) came from behind the counter, accosted me, and kicked me. This was because I was asking questions they could not answer. I was told to take the phone back where I got it from. I told them, I got it from Sprint. Thats why I'm here. He called the police and accused me of trying to choke him. I suggested to the police that we should return to the store and review the video tape. The store employee immediately declined and told the police he did not wish to prefer charges.

Sprint corporate claimed they could not verify this, despite a police report and video tape. They refused to take any action, giving their employees a green light to attack black people or anyone else they choose to. Why does Sprint wish to cover up the acts of their racist employees? In Orland Park if a black man gets pulled over for this and is just told to go his own way, you can be sure he didn't do anything. Judge for yourself

Sprint has overchargem my account for last months bill by $300. My wife and I have tried for over a week to get our money put back into our account, but it seems like Sprint could care less. They are crooks! Attached is a letter I sent to Sprint in hopes to get my money back, so far no respones. check this out,

My name is Henry xxx. My wife Latoya xxx has been conversing with you over the phone about an overcharge incident that happened over a week ago on the June 6th. After looking at my checking’s account balance on that day, I discovered that I $490 dollars was drawn out of my account by Sprint, not the $190 dollars which is the amount of my bill. My wife then called Sprint, and spoke to a representative about the charge. The Sprint rep said that the charge was accidental, and that the person who charged my account apparently “pressed the wrong number on their keyboard, the 4 and the 1 are so close to each other”. The rep also said it would take about 2-3 business days to get the money back into my account. The excuse sounded feasible, so I paid no mind expecting to see my money back in my account in a few days. That definitely was not the case. After waiting a few days I checked my account again, no money.
My wife then called Sprint back to find out what the holdup was on returning the money to my account. According to the operator she spoke to that day (Steven), the funds have already been released by Sprint. He also went on to say that the reason I didn’t see the funds in my account was because my bank didn’t release the money back, and that usually takes a few more days. After hearing that “story” from your representative, I gave my bank a call to verify. As I suspected your representative lead me astray. The bank manager told me that they did not receive a reversal from Sprint, and also went on to say that there is no wait for releasing funds. She said that if Sprint did return the money to my account, it would be posted in my account that same day, not a few days later.
The next day my wife called back again to see what was being done to return my funds. This time she spoke to a Sprint rep named Holly. Holly went on to apologize about the inconvenient, and promised she was going to personally handle this matter and get my money returned to me. Holly also promised that after midnight, June 11th my funds should be back in my account. Guess what, the next day the funds were still not there. Now the date is June 14, my wife is on here 4th Sprint representative and we are still wondering where my money is. So Elaine, where is my money? And when you answer that question, please do not misinform me as the previous Sprint rep’s have. My wife and I expected more from a company we have been with for over 5 years, but will drop our service with Sprint if there is no resolution.
Now, let me discuss how this has adversely affected my checking account and my travel plans. Due to sprint overcharging my account by $300, it has left a negative balance in my checking account. I have been charged a total of $70 for overdraft and extended overdrawn balance fees. Also with a negative balance, I have no use of my Visa check card. This has caused me to delay my travel plans, since I use that card and account for my traveling expenses. I am a service engineer, and not being able to travel means I cannot do my job. When you check you baggage in at your airline, they require to have a credit/check card to put a hold on for incidentals. How about renting a car, I can’t even do that. To you this may seem like a small mistake that will eventually work itself out, but for me and my family it is a major inconvenience. Is it Sprints policy to steal money from its customers, and have its representatives lie over the phone to cover up their criminal activity? How about returning the money Sprint took, should I ever expect to see that money again? I need some answer Elaine, and compensation for the overcharge fees and the time this inconvenience is costing me. I hope you can replay to this e-mail promptly, subsequently I am in real need for my money to be returned.

Is sprint unfair or am I unreasonable? I had sprint broadband for my internet, my only other option was satellite dish internet. I have poor service at my home and was talking with sprints customer service about it. They said if I switched to high speed internet they would send me the airave to improve my signal strength, he assured me it would work with a dish satellite internet. But there would be a early cancellation fee of $140. I would be getting better signal at home and the broadband wasn't really working that great with low signal. So I thought it would be worth the early cancellation fee. I cancelled sprints broadband and had satellite dish installed and hooked up their airave. Ready for better signal strength! Well the new service had a delay of about 5 seconds on all calls. Imagine waiting between speaking and listening for about 10 seconds to continue a conversation. We were constantly asking are you still there! After a few calls to figure out why this was happening, a tech said it will not work on satellite internet connections and that they should never had sent the airavr to me for that reason. So I am sending it back, but my problem is I now have a $140 cancellation fee and still poor signal at home. I would not have cancelled sprints broadband and incurred a cancellation fee if their tech had not said it would work with satellite internet. If he had be more knowledgeable of their products and stated it would not work I would not have switched and saved the $140. Am I being unreasonable or is sprint being unfair? Thanks for reading and sharing your opinion. Beware! What you are being told by sprint, it may cost you $140.

This is how low Sprint phone service is…..my husband died but prior to his death we asked Sprint to turn off his cellphone service while he was in hospice. (They did that) Once he passed away I called the company to have his cellphone removed from the family plan account. First they turned off all the phones and I had to call back and get the phones that belonged to live family members turned back on. Then after I transferred all the account information to a NEW account, they sent me a bill on the old account for “early withdrawal” to my husband. He died, he did not withdrawal from the account due to dissatisfaction with the company he DIED. Plain and simple.

After fining yet another complaint to the company about the billing they now what someone to take over the now CLOSED account. Hmmm I m confused all the way around. Why does a dead man still receive billing from Sprint? Are they really hard up for money that they are going over board with their billing department. What is the problem here? Can anyone explain why this so called company has so many departments that they do not know what one offices is doing vs. the other. Needless to day these people are ###s.

We own three phones with sprint as our provider. Two evo’s and one epic with the unlimited package. With in the first month of service we had multiple dropped calls. We informed sprint of the issue, the sent out the airvana. Wow one problem solved. The only way the phones work, means we need to be within 2000 square feet of it. So now with the troubling economy we cant afford the internet which means the airvana doesnt WORK! Our bill is around 250.00 a month, so in order for us to hold a simple conversation is to pay 60.00 fee for the internet. so the grand total bill just to make a call would cost 310.00 no including TAX!

I have called many times to explain this issue. Sprint has said to me that my number dropped 25 call last month, WRONG i drop three to five calls a DAY! OH and 4g service [protected]@#t, I barely get 3g! I downloaded ookla speed test to see what i really get. NOW DONT LAUGH!
64 kbps download, 19 kbps upload, 495 ms ping……. SO PLEASE DONT CHOOSE SPRINT! If you choose to get a cell phone PLEASE research the provider…..

I current have 5 phones thorough Sprint on our account. None of the phones have internet access as all we do is talk and text. They are not amart phones. One of the phones on our last last bill was charged $26 for data usage. I called Sprint and told them that it was a bogus charge and they finally removed the charge. At that point I told them that to be safe, I wanted all the phones blocked for data as we don’t use data. I just got me new bill and I again have data use charges. After talking to Sprint they tell me there is nothing they can do as those charges accurred between the last billing cycle and when I called. I was livid.

I have been with Sprint for well over 15 years and it comes down to my word against theirs. For $40 they are going to loose a loyal customer. Sprint is either adding charges to bills in hopes that you don’t notice, or they have a fraud taking place where other peoples data usage is being charged to other people. As soon as my contract expires, I will move on to another carrier. Sprint obviously does not value customer loyalty

I have been a loyal Sprint Customer, but now I am really disappointed in the level of care that their CSR’s offer. I have been overcharged on my sprint account due to some computer glitch twice. I try to explain to their agents about what was going on, after waiting on the line for over 40 minutes, they wanted to blame it on me, by saying I don’t know how to submit online payments. That I must have pressed the Ok button too many times. I have only been paying online for the past 5 yrs, I can’t believe that was their response.

On top of all that, they have left my bank balance negative due to their overcharges and I got from their agents was, “they are reviewing your case”. No apologies, no sincere interest in my case. It seems it is very difficult nowadays to find true customer service agents that care.

Let us all wake up to the racketeering that is Mobile phone service, Been with sprint for many years I have come into some problems financially for the first time in my long run with Sprint. Over the past Month my phone has been interrupted and suspended over 15 times. I have set payment arrangements for X date but again the phone was shut off and or service interrupted about 15 times from when I set the date... Note they have a reconnection fee of $30 so each time it has been turned back on $30 was charged to my next months bill... $450 in reconnection fees for what?... "Sir I see here you went over your spending limit by 2 dollars, so we had to suspend your account... We can restore your service but there will be a $30 reconnection fee...

I work for Bank of America, I know all about fraudulent fees and this is no different, when will americans wake up to the scams in their everyday life... We look at the middle east as if we are somehow smarter than they are but keep in mind Lybia had free electricity... Yes Electricity, you know Lightning... Yeah electricity you can find it everywhere throughtout the universe, and even in our own bodies... And we pay anywhere between $150-$300+ monthly... I think we are the idiots!