Sprint
Reviews and Complaints

in august of 2014 I was going into alcohol treatment program. I was paying for 2 phones for my children. I could no longer pay for those 2 lines. Sprint said I had a contract until august and October of 2015. they would not work with me to reduce my $25.00 each or $50.00 total per month for 2 lines not used. they then said just put them on hibernation and that would not cost me per month. I did, only to find out by accident that this method did not take time off my contract period. so I resumed paying the $50.00 extra.
Sprint billing on paper and online, nowhere does it tell you when your contract IS up. so I called and found the my contracts where up as of the original dates of august and October 2015. that I was not penalized for putting them on hibernation. so I ended up paying $250.00 more for combined 10 months of service.
the worst part is the horrible customer service. they will not work with me, will not compromise, they purposely confuse you and then not make it easy to find out your expiration dates. they will not respond to my complaints.
I want a $250.00 credit for 10 months of phone lines not used, because you did not tell me the phones contract had expired. after you had confused me with false info on Hibernation plan.

I cancelled one of my phone lines and was still charged for the line for three to four years. Sprint customer service reps are not always veracious. I did however speak to one lady who was very nice and admitted that Sprint had not abrogated the line even after I called.
I canceled my service, paid up the entire bill, Sprint had the nerve to bill me again and what was included in the bill, the line that had been canceled, which had been discussed and re-discussed. I got a manager on the line that sounded like she was in the Philippines, put me on hold for twenty minutes and came back on the line and verbally expressed, yes I see that there was no activity on the line for years, however I cannot fully determine if you canceled the line so I cannot approve credit and even though you canceled, we are still going to bill you one last time.
Did she not hear herself speaking and how irrational that sounded, that I would call and cancel service for the line however I don’t want the line canceled. After seeing how the company had taken advantage of me, the last bill should have been waved, of 173.92 as the prior rep had said would happen.

Sprint does not have good sound business ethic and looks at only bleeding the public in any way they can. A company needs more than a good product, they need strong business ethics and morals, truthful trained customer service reps and managers. Looking forward to now saving money at a different provider, so beware Sprint is not truthful when it comes to taking your money.

I have a prepaid phone card with Sprint for several years and today I tried to make a call and was informed my account had expired. There is still money on this account and I used the card just two days ago and it worked fine. I called the # for service and was told my account was expired and cut-off.

When i was ordering the phone on Nov 27th 2015 they never told me they are leasing the phone and I do not own the phone. They get you to order somehow and later cencellation is a big ordeal. They did not provide the the details of agreed upon rates by email and conveniently increases it after wards. Due to black friday they said i have $9.99 on per month as cost of phone but later they said its $16 something per line. I returned the instruments at Sprint store due to changes in their terms. They continued to send me the bill even after 2 months and claim i have the phones. It took me many phone calls to get them to agree i returned the phone. When i asked them to say this in an email or a text message they refuse to do so. One of the most frustrating experience.

Sprint gave me a $200 credit on my bill and since we had just upgraded our phones and plan we thought that was the reason we got the credit so we paid the $8 bill they sent us and life went on as normal until the following month when we got a $500 bill because someone decided the credit was invalid and now they are threatening to shut off our service because we didn't pay the amount we should have. I'm not sure how in supposed to know what to pay if sprint is not competent enough to bill correctly

Id #[protected] acc# [protected] ext - 24166 zip - 33543 we have requested over and over again to have the bill mailed to us. They keep sending north shore agency collection bills. Never recd mail or email we still owe. As of now just recvd a bill for $136.37. Thanks, jackie bland 8322 n. Greenwood ave. Tampa, florida [protected] [protected]@aol.com

 customer service is a challenge.  customer service?. There isn’t any…  customer succk at it, their worse ever.  hang up on you…throw you in ques. Every time you call. All they do is ask for money  they make you feel disrespected as a customer. They always right.  disconnect your account without your knowledge.  if you been overcharge: good luck to you….  they re-route your calls to the philipine’s. (big mistake all they ask is for money, before they even review your account). Better in the usa…  ask for a supervisor or manager, all of them are..  if you wait to speak for a supervisor. You are for good surprise in waiting… “good luck to you if you become a sprint customer:…

When we purchased our 4 iphones phones through sprint in ladera ranch, california (october 2014 & may 2015) we were told by both the manager and sales staff that it is advisable to purchase the phone replacement insurance plan offered by sprint as "if anything happens to your phone during the course of your contract with sprint, sprint will replace the phone for no charge". We inquired as to different scenarios which would require replacement, this included dropping the phone, cracking the glass, losing the phone, battery issues, and so on. We were assured that if you purchased this plan, "anything and everything is covered, no exclusions, no down time for repair. Just bring the phone in to any sprint store and it will be replaced for no charge". We purchased the plan for all four phones. One of the iphone 6's fell from my hand this morning and landed on the carpet. The entire screen splintered into a spider web. No worries said my husband, we have the insurance plan through sprint. Just take it in and get it replaced. I took my phone to the sprint store in ladera ranch. The manager indicated that yes, we had insurance but no, they were not required to replace and/or repair the phone at one of their repair facilities. Instead, what I would be required to do was to contact their insurance carrier, assurion and assurion would overnight a new phone to me upon receipt of which I would return my damaged phone to them in the envelope provided. I asked if the phone I would be getting from assurion would be a new iphone 6. The manager indicated that it was not a new phone but rather a "certified" refurbished phone. I stated my phone was exactly a year old today and was in pristine condition. Are they going to replace my phone with a phone in the same or better condition and a year or less old? She said she did not know and I should contact assurion directly with that question. Okay. Not pleased but we decided we would give assurion a call. Called assurion, during the "hold" recording, it was stated that you will need your credit card to pay your "deductible". What? We paid for an insurance plan, we were never told there was a deductible. I spoke with james. James indicated that in order to proceed I would need to disable certain programs on my phone including find my phone. I asked if they were planning on transferring my data to a different iphone during this call. He stated no, it was company policy. I indicated that prior to proceeding I needed to ask if the replacement phone was the same year model, the same year age and the same condition as my iphone (with the exception of the cracked screen). He indicated that assurion does not guarantee that you will receive the exact same model, year and condition as your phone. They may not have the exact same phone in stock and if so, they will provide you with a "comparable" replacement. James, please define comparable. Does that mean a newer version, older version or a completely different phone all together? James indicated that this was up to assurion and by releasing my phone and making a claim, I was agreeing to this policy! I then asked if he could please check regarding a deductible as we were not told by the sprint employee who sold us the plan that there was a deductible. James indicated that the iphone6 was a "tier 1" phone and the non-refundable deductible was $200! Fyi it is $150 to get the screen replaced at the apple store and takes 5 minutes. Plus, there is no deductible and, you get to keep your own phone. If there is anything wrong with your phone, anything (other than the cracked screen), apple will generally replace your phone with a new phone for no charge. To summarize, we did not release the phone to assurion for repair. We will be sending a letter to sprint regarding their false representations of the insurance policy that was purchased as had we been given the actual facts and not a lie, we would never have purchased this insurance, ever. We feel extremely misled by sprint. Their peddling of this plan and the manner in which it is sold is intentionally misleading and a willful, malicious act toward the consumer. This insurance plan is a complete rip off! It has been cancelled.

I have been a Sprint customer since they came to NYC. Last week I noticed that I had no service where I live. I have 3 phones all different types of equipment. All had the same problem. I called Sprint Tech support. After being told my call would be answered in less than 30 seconds (10 Minutes later). I got tech support who walked me through doing trouble shooting things that I already did. The tech told me it was a Samson's related issue. I told her that I had 3 phones not all Samsung and they were all having the same problem and it changed when I left my neighborhood. I might as well had been talking to the wall. So she would not open a trouble ticket and told me to call Samsung. I did just to ask if there was any known issue even thought I knew it was a waste of time, considering that I have 3 different make phones. Back to Sprint. More time than the same stupid trouble shooting. Finally a ticket. They see a cell site is underperforming in my area. Just to check it out the re triangulate my phone to the second nearest site a my reception appears again. One problem. If I leave the area the cell will try to connect to the closest cell again. I would use wifi calling but it is not stable on the Galaxy 5. So I have to wait for the ticket to be addressed. Three days later still no service. Call sprint. The ticket is closed and problem is fixed. No it it's not! Call again same stupid trouble shooting same same again a ticket and a promise that a tech ( engineer will call, that day. Good luck. Two days later ticket closed. Problem solved. Still NO SERVICE. Call again ask to speak to a supervisor. Instead they send me to retention. Even more insane. I get told by someone "Tom" how great Sprint is and they are spending 5 billion dollars to rebuild towers. How if I go to Vz or Att it might even be worse. I say "I don't have any service". How much worse could it be". At that point he tells me there is nothing he can do and disconnects. How can this be service? I can't get any! All I want is a working phone. I would leave but it is not that easy I have fees. I didn't want to leave but feel Sprint itself is so embarrassed by what it can't solve it creates a bigger mess for the customer! It is time for the company to take some responsibility or go bye by !

I called Sprint on April 24th, 2015 to have my phone service stopped. I had not used it since March 18th, 2015. After some questions, they said it would be shut off at midnight, April 24th. The bill was due May 4th, which I paid on time. I also received a full bill for June 4th, which I questioned, but paid on time. Then I received a bill for July, so on June 29th I visited the Marion, Indiana Sprint store. After much haggling, they said it would be shut off at midnight, June 29th, acknowledged that I had called Sprint to cancel on April 24th, but said I would have to pay the July bill. I refused. I keep getting monthly phone bills, July, August, September, which I have been ignoring. Now they have turned this over to collection. Sprint should have cancelled my account on April 24th as they said. I will not pay anymore into Sprint.
My Sprint # was [protected]
Victor Overly
[protected]@reagan.com

I purchased few months ago from ebay a new IPhone 5s locked to Sprint US. Phone was never activated on Sprint network. Based on Apple DB information the phone was a replacement.
I tried to contact Sprint many times to unlock the phone to be used in Canada. It is like talking to the walls, same excuse that the phone must be activated in their network in order to be unlocked. I asked them to provide me an option how to do that in Canada where there is no Sprint wireless. Same answer, they can't. Same answer from Apple. My frustration is that all this locking business is just a dirty game between those carriers and Apple. It is a shame for both those 2 companies to treat people like they do. If those phones are considered "illegal" by Apple and Sprint why are not blacklisted so people will not buy it. Those are not cheap phones.
Apple should be also regulated by the government to stop all this locking nonsense. In fact Apple control all the unlocking in their DB.
I regret every day I purchased an iPhone, such an hassle compare with an Android phone.
Thank you for reading this,
Cris

My Samsung Galaxy Tab 3 has been water damaged which is covered under the device protection plan. To date I have paid $195 in device protection for this device alone. I call and file a claim after having to go to a store to get the number. They say my claim is approved and ask me for $50. I didn't have $50 at the time. So now about a month later I have the $50 and I call to have my tablet replaced. In the meantime I am still being charged for service to this device including device protection for a device that no longer works. After going on chat to get help since none of the numbers provided have real people, I get a number that is automated and keeps saying the phone number I entered isn't valid. That's because Im not trying to replace a phone. Also, I am getting warning messages for going over my limit on my shared data plan because we are using our phones to do the stuff we would normally do on the tablet, which is now broken! While speaking with the agent at Assurant, the company who provides my device protection I learn that I also have to pay to ship my old device back to them. So lets add it up, $195 paid in device protection, $50 deductible, one month of service to non-working device, $50 and postage. That's $290, minus the credit of $80 they say they gave me to cover this is a total of $210 to replace a device that I can buy brand new today at Walmart for less than $100. To cancel all my services and leave Sprint forever? $459.19! They can to straight to hell!

I had recently purchased an apple iphone 5 and 4s online from the usa. I'm un able to use the phone as it is sim locked by sprint! I have tried to contact them via the live chat and they simply can not assist. Not sure what more to do now, as these phones are worth nothing as I can not use them locally.

Please assist!

Before i had a chance to figure out my bill
And phone
I had approx $300 or more incoming texts
Within 2 weeks from overseas accounts and other texts
That i didn't even recognize
And i got a bill well over $300
For what was supposed to be just a simple $50 / month
Cellphone plan.
I closed my phone down, i had the plan just 2 months total
And they wanted 500 in random calls and texts that were all incoming from people i didn't know at all