Sprint
Reviews and Complaints

Has bad consumer customer service outsources to other countries. I use to work for them and I know it because of bad transfers etc. Some of the supervisors are not qualified in the office. Age discrimination and also and hardly no positive feedback on your hard work. It was like working in a sweat shop in the US. I had good reviews from customers resolved issues and no problems with customers gave them great customer service. Waiting until February to take my business elsewhere. Some supervisors in the call center have young workers doing there work because they do not know how to do there job.

I originally purchased the Samsung Moment which I thoroughly enjoyed. Then it started acting up and I was sent three replacements to no avail. I was told that they were going to get me another phone because the Moment was so problematic. I went to the store and was told to pick between two phones- neither of which I cared for but I picked the Hero because basically now I either take one or don't have an operating phone. I was then told he was ordering the phone and to bring all of the original pieces; instruction booklet, charger, box etc. When I returned to the store on Monday to pick up the Hero I was shocked to see that the phone was in a little bag with the charger and that was it.

For the brand new phone I originally bought had now been exchanged for 3 refurbished phones;ultimately 4 (a refurbished Hero, no directions, no box). I hate this phone and do not want the options they are offering me to save themselves money. I WANT TO BE ABLE TO SELECT THE PHONE I WANT AND AM READY TO CANCEL SERVICE ALTOGETHER- I am told that I don't qualify for and upgrade until April, but ITS NOT AN UPGRADE - Sprint should make good on the inconveniences that I have experienced. I am not asking for a free phone; just one that I actually want. As a "premier" customer I would think Sprint would be happy to go an extra step to provide a better experience than I have received. I didn't go with Metro for a reason, the representatives are rude, even the supervisors that I have spoken to have been full of piss and vinegar.

My phone company is Sprint. I have the Blackberry/Nextel.This is the 3rd phone I've had.Last week i had to order another phone because the one I've have does not work properly!This phone loses calls, speaker turns on when it feels like it, internet has to be refreshed every other day.Call waiting does not work.Busy signal starts while I'm on the phone, so i lose calls.Cannot send videos.Two radio works when it feels like it.I paid $500.00 for this phone!

Last week I ordered another Blackberry. Sprint sent it to another address thats no where near mine? i ordered my fiance one and it was here the next day, I don't understand? I've been a valued consumer for 2 years now! I guess that does not make any difference to them!

I have to share this TRUE story about Sprint. I bought one of the wireless Sprint air cards to use at my office. I live in rural Louisiana and it is the only option out here - unless I want to deal with Hughesnet and giant dishes on my house. In the 6 months that I have had this - my staff have spent at LEAST 20 hours on the phone with Sprint getting the most stupid, idiotic, ###ic advice in how to "fix" whatever issue is with Sprint and it's tempormental "today I will work" - "but tomorrow I won't" mood. We are now on our THIRD air card - the first was outdated, the second was flawed, and the third one - was supposed to work. Of course this was after LONG conversations with customer service who either tranfer - or hang up. I tried to cancel the contract and was told I was not allowed to do that. SOOOO, using our own ingenuity, we plugged in the ONE FOOT only ups cord so we can clip the card elsewhere to get better reception.

And there was only one place where it would reach - yep, my trash can! And since we have hooked it up to the side of our office TRASH CAN - the thing has worked better than ever before! We get more bars, faster speed - and zero glitches.

The moral - is that clearly if you treat SPRINT like the piece of garbage they are - their products will work better! For those with similar experience with SPRINT - consider hooking it up to your toilet seat! Chances are - it will fix all your SPRINT problems - because THEY CANT EVEN FIX THEIR OWN EQUIPMENT.

Poor reception from the start. Complained and were told that new towers were scheduled soon. Five years later still no new towers. We're on the fringe of their coverage area. Incoming calls would go directly to voice mail and not even cause the phone to ring. Even worse the call did not show up on "missed calls" for a day or two. Several times up to a week later. I know this because of the time/date stamp on the call. At first I thought it was error on the part of my elderly father, dialing error or something. When I did not return his call he would contact me on the land line to find out why. I checked the phone and nothing until seven days later. Sure enough, there was his call when he said he'd called. After years of complaining about the poor coverage they sent an Air Wave antennae. This helped a little by reducing the direct to voice mail with incoming calls and notification of missed calls. To their credit there was no charge for the $99.00 antenna or monthly fee for the first two years ONLY. They now tack on an extra $5.00 a month fee to continue receiving service that other Sprint customers don't have to pay for. During one of my numerous complaint calls ( recorded for quality assurance) their customer service representative sent a second Air Wave antennae and a charge of $99.00. When the box showed up in the mail I got an irate call from my wife "What did I order now ?" Since I hadn't ordered anything I told her to open it and tell me what it was. She did. I said we already had had one for over a year. I's call and get it straightened out. HA! You guessed it. The cust serv rep said their notes indicated I had ordered one. I told him we already had had one for over as year. He said there was nothing he could do about it since I had ordered it. At this time I did not know we had been charged $99.00 for it since the first one was free. When the charge showed up things hit the fan again. I called to get a return authorization number, , , nada. Took the antennae to the local Sprint store. They tried but ended up not being able to accept it. I called Sprint again. This time was told it was past the thirty day return period. Asked for and got a supervisor. Told him the whole story. He checked things out and got right back to me and said their policy was ONLY one antennae per household so he didn't know how we could have received a second unit even if I had ordered it (which I hadn't). It's too late to make a long story short. I still have their antennae and they still have my $99.00 (accruing interest I hope) another HA!

Ordered two cell phones from Sprint.com. They never sent them, but kept my money! I have tried for two years to get them to give me my money back for no product and they ignored me. Got a lawyer involved who didn't help either. She said it wasn't worth the stress even though they were in the wrong! Geez. What a lousy company. That is criminal theft in my eyes.

I have let the issue go. It was $225 hard earned dollars, but I figure what goes around, comes around. I'll probably file a complaint with the BBB.

I ported my husband’s phone number from Verizon to save money with my account on a family plan with Sprint. I was told at the Sprint store that he needed a new Blackberry to be compatible with Sprint’s network, but that we would receive a rebate on the phone making it free. We turned in the paperwork and received a notice over 30 days later that we were NOT eligible for the rebate. I called to cancel the line with SPrint to return to Verizon, only to be told that it was past the 30 day time frame and that I was now locked in with Sprint and out the money for the Blackberry. In the meantime the internet on my phone stopped working, and after being promised a replacement phone that never came, I called Sprint customer service only to be told that there was no record of any such replacement phone being issued. Customer Service and the store Sales Reps told me repeated lies and now I am stuck with a phone that doesn’t work and a two year contract. Beware of any product or service from Sprint

How to protect yourself from Sprint's insurance scam

When you upgrade your phone with Sprint, do not accept $20 in exchange for your old phone­. This is a ploy so that you have to buy insurance, which actually gives you very little for your money.

Insurance is not a bad thing if it actually covers you, but with Sprint's insurance, for $7 per month, if you lose your phone or it breaks and you need a new one, you'll still have to pay a $100 deductible for a smartphone or $50 deductible for a regular phone. I paid $150 for my smartphone when i first purchased it with Sprint, but with Sprint's insurance I'd have to pay two thirds of that value for a replacement! So what's my $7 a month for then?!

To add further insult, the ‘new’ phone will not even be new, but a refurbished old phone, probably broken by some previous Sprint customer sucker.

However if you've kept your old phone, you can simply get them to reactivate that. It means you need no insurance and you need never pay for a new phone until you become eligible for your next upgrade, whereupon you will be sold a brand new phone at a substantially reduced price.

Perhaps, if, after several years, you find that you have accumulated old phones, then why not give Sprint your oldest, crappiest phone for the $20 and teach them a lesson about being suckered. Whatever you do though, always keep the phone from which you have just upgraded, as that old phone is now your insurance.

The tracker ball on my husband’s Blackberry stopped working, Sprint refused to fix it, made him buy a new phone and then gave him $20 in exchange for his 'unfixable' old phone. Suckered !

We received service from Sprint for two cell phones for myself and my husband. Everymonth our bill is way over what we were told we would be billed. We made sure we were not going over minutes or using any services not in our contract. With them they are billing us in advance and would turn off our service with it being a few days late of the due date. They charged over 100.00 in internet charges on my husbands phone when he was not even able to go onto the internet. They are one of the most expensive cell phone services out there and we didn't even get service where we moved to but they told us we would get charged a fee for cancellation. So we have a contract for phones we cannot necessarily use.

I bought two sprint phones The Moment. I have had continued problems with these phones and i only had the phones for three months. While my attempt to file a complaint I discovered from one of the sales rep. that the Sprint Redlands phone took it upon themselves to order a new phone in my name without my knowledge and never contacted me concerning the phone. Their response when asked was they ordered it just in case i might need a phone and denys having an employee named Ramon Ramos, whom UPS has listed on the tracking sheet, that signed for the alledge phone. The sup. from Redlands had no answer when asked why didn't anyone from the store contact me once the phone arrived at the store. The response was the same "just in case " This sounded too fishy to me so i called Sprint cus. ser. back spoke to a sup. and now they are trying to investigate this matter! I need to go further with this matter! The store keeps a stock of these phones why order one IN MY NAME! I Plan to sue these people in REDLANDS for this FRAUDULENT ACT. ...

When I signed a contract with Sprint last September I signed up for the everything messaging family but almost immediately switched to the everything data family since I wanted the GPS feature only available with the data plan. Several months later I realized it was a waste of money having the data plan since I had purchased a GPS device and therefore was not using the data. I then switched back to the original plan I had signed up with; this plan was supposed to include unlimited picture messages, however Sprint soon contacted me to tell me that I had incurred data charges due to the picture messages. My problem is this; I now can not send or receive picture messages (which according to my plan is supposed to be included, ) without paying extra for data. I would have never signed the contract with Sprint had I known that unlimited picture messaging did not include unlimited picture messaging. I don't see why when I express my feelings to them that I should be held to a contract when according to my plan when the features of my plan that they advertise are not included.

If I can warn anyone, please do not deal with sprint. They don't care anything about customer retention, or customer service for that matter. They are extremely rude from the ceo's office, mr. Hesse, on down. I have never ever been treated so poorly by any company. They truly do not care for their customers.

For a company that is losing customers left and right, it really surprises me that they feel the need to be so rude and unhelpful with their customers that have been with them for several years.

This is the first issue I have had. I was talked down to by their agent, the supervisor I spoke with name leon was extremely rude and condescending and when I asked for his manager name or the name of the ceo he refused to provide this information.

After spending time searching for the executive offices info, I emailed them. I was finally contacted by executive analyst, terrence morgan, who was just as rude, condescending, and unhelpful as the first rep I spoke with. I am going on 4 of the same phone in 5 months and sprint still feels it is not an issue and refused to let me get into another phone unless I paid the full $400-500. They are the one selling low quality merchandise, but the consumer pays for it. I haven't had service while trying to get this resolved, I have an serious terminal illness and do require to have a phone, but to sprint that just doesn't matter. They do not care for their customers. If something does happen and my condition worsens, you can bet I will be contacting sprint services if I am not able to get emergency help becuase they have given me a low quality product. But, I have come to figure sprint=low quality all around from their customer service to their products. I am completely disturbed by how I was handled by this company and highly recommend people stay away from them. I was a good customer from them, and that still was not good enough. Don't even waste your time with them, because unless they selling you something... You are worthless to them. You purchased their warranties, etc... But, that is useless. When you need them, they won"t be there. And, mr. Hesse... Shame on you for allowing this company to be run like this. Your executive offices are answering on your behalf and are doing your a very poor injustice. You are losing respect by the second.

i purchased a phone with a 100.00 rebate i was told that i had 30 days to send it in but my reciept sais the promotions end in less than 14 days i send the forms and was never sent the rebate and sprint has done nothing to rectify the situation. also the phone i needed was nextel phone but it was on backorder so i had to buy a sprint phone and was told the nextel phone would be available before the 30 day period to trade or return the phone was up. it was not and when the phone was available i was asked to spend another 300.00 on the phone i needed that was backordered. i was forced to switch services and ignored when asked to have the problem rectified.

I needed mobile internet and heard about The Overdrive from Sprint. I was told in the Sprint Store by a rep and a manager that for 59.99 I had unlimited data. I explained to them that I am an outside sales rep and would need to use this around the city. They said it should work great and I have 30 day trial period. I can bring it back for any reason no problems! Well While on a business call my phone shuts off. After borrowing a co-workers phone to conduct business. I called the next day from the Sprint store to the 800 customer service line to learn that I was over my "spending limit." I was sent to a rude woman in the finance who said I must pay $400 to get phone back on due to overages in data charges from the new Overdrive I was trying out...I flipped out and was sent to Customer Service. They explained that it was not unlimited and capped at 5gb. I could not believe something that is being sold as a wi-fi hotspot to share with others has a cap at 5gb for the month! I informed them I was lied to at the store if this was the case and should not be held to cover those overage charges. He said just return it and I did just that.

At the store I was told the true story...only on 4g is it unlimited and it is not for anything else 3g has the cap and there are many 3g area all over the city!...I now have to wait for my bill to close to request over a $500 credit to my account as they will not honor it ahead of time. I spent over an hour on the phone.I was lied to in the store and the policy of of not fully informing the customer is a way of making the sale. Waste of my time and now the search continues for a real mobile internet solution.

family plan trap
I have been a Sprint customer for a little over 2 years and this is my last dealing of any kind with Sprint. My family plan consisted of 4 phones initially with a 5th added about a year ago. I had one or their top of the line pda phones at the time (Mogul) along with a couple of keyboard phones (rumor, music) and a flip phone with the fifth phone being another keyboard phone. On my Mogul and one of the keyboard phones I had a data pack added to the family plan. The problem came when my Mogul phone got too old and started acting up, especially software lockups typical of Windows phones. I even got stranded out of town with no way to lookup contacts, could only dial calls. So I inquired about upgrading which i was eligible to do since I had the phone over 2 years. But I was told no by Sprint because they have restricted their top of the line phones from being activated on my type of plan (data pack). My options were to pay to downgrade my phone, pay a large amount to get another windows phone (touch pro2) and keep dealing with the ever increasing lockup problems or switch to a much more expensive family plan. I didn't like any of those options so I ended up with almost $400 in early termination fees and went with Verizon. So my advice is don't get trapped into one of those Sprint family plans, every time you get a broken phone fixed or have to upgrade somthing you get locked in for another 2 years and Sprint gets to change whatever rules they want.

I've been searching all over the internet for an honest answer on how to legitimately break out of a contract with Sprint but I haven't found anything. I didn't even know about the 40 cent increase that many others used.

I left U.S Cellular last July (very big in the upper Midwest areas) and made my first mistake by going to Virgin's pay as you go program. Wow, I thought it was the worst customer service (porting took forever), reception was literally non-existent in my area (10 miles from a big city) and the phone (Xtacy?) was the biggest piece of garbage I've ever had to my ear. I managed to get a full refund on the phone because I canceled it in less than a month. It was that bad of an experience. Then Sprint happened...

First of all, I only left U.S Cellular due to the high plan cost (had been there over 10 years) once I added unlimited text (it's all anyone seems to do now). My brother and his wife had Sprint (not anymore after this past January because they got booted out of their $39.99 unlimited everything plan Sprint had offered 2 years ago--they now are with AT&T and have no complaints yet) so I got the "secret store" code and got a free phone (Samsung Rant--biggest piece of glitching garbage I've ever had) and a good plan with 500 anytime minutes and unlimited texts, pic texts and video mail.

From the start, the number took forever to port. Once the phone was ready for usage, I was wondering why I was only getting other Sprint users texts after 2 days (only my brother and his wife had them) so right off the bat, I had to call their customer service (8-09). All I can say is, it's been a total nightmarish experience since I first turned on the phone. So I get a hold of a CSR and she was nasty from the start. She said it's not us (Sprint) yes, heard that one before, folks. I said she is wrong and I would like a manager. So I get a supervisor and I tell them I've lost money already (job locations and times auto text to where my employment was) and she said they'd write a ticket (checking the network technology). Well, after waiting over 2 stinkin' weeks, they finally call me back (the supposed best of the best) and asked if I was now getting everyone's texts. I said NO! They will check into it more. They call 2 days later and say "Try now." I sent one from my fiance's phone and it finally worked. Roughly 3 weeks after! I was so furious but I remained calm and professional.

It gets worse ladies and gents! Bill after bill was wrong, with supposed data usages too! I have called these bozos over 10 times in less than 6 months for crying out loud! They promised me that they would have my complaints and issues sent to a think tank (what a line of bull#$*#) and they would email me right away. Did anyone ever email me? NO. Did the promises of a callback a week later ever happen? NO. I don't enjoy having to call them at all, let alone on a Saturday morning when my bill was sent and had $37 extra dollars on it for net usage that I don't use!

Now the junky phone problems. One broke in January already (internal screen crack and it wasn't caused by a blow). That first phone glitched so much, I took it to a tech location and they did something (they couldn't tell me what) and it was still glitching until it finally broke internally. Second phone has been no better by a mile. Pepper in the constant billing errors to the month and this current phone now shutting itself off seemingly every ten hours (causing issues with work again) and I can absolutely take NO MORE.

Am I beating a dead horse or do I have a legitimate gripe with these unprofessional clowns? This is by far the worst service ever! I even went on insiderpages.com and posted a review. A bad one but while maintaining a professional demeanor.

P.S--I have been there a full year August first 2010.
HELP! (Yes, I'm a noob!)

More than a year after spending $300 for a wireless dongle and agreeing to pay $60 per month, I lost the dongle. After searching in vain for six weeks, and of course not using the device, I called Sprint and reported thee dongle lost or stolen. Sprint told me that they would list the device as lost or stolen and block it's usage. I was told that the only way I could close my account was to pay the bill including early termination fees in full. And so even though I had not used the device at all in six weeks, I did pay my bill in full for $168.34. Then, the following month, I got another bill from Sprint for an additional $120. When I called Sprint to ask about this bill, I was told that even though the device was reported lost or stolen and blocked from usage, Sprint charged me for another month of usage, plus other fees that I had been previously told were paid in full. When I replied that it made no sense that I was being billed an additional month for a device that was blocked, Sprint said that they would get a supervisor on the phone. I held on the line for and hour and twenty minutes until the battery went dead on my phone. I called another time to resolve the issue, but was left on hold for 40 minutes that time.

I realized that not only was Sprint intentionally charging for services that were not delivered, but they were intentionally avoiding all attempts to get a resolution to this matter. For all I know Sprint is going to try to bill me again next month for another month that the device was blocked. Sprint did tell me that if I don't pay the bill, they will send it to collections and ruin my credit. I pay my bills. But, out of principle I'm going to fight this one. $120 is not a lot of money, but if Sprint rips off a million people for $120 that is a lot of money.

I have filed a complaint with the FCC. I have filed a complaint with the BBB. I have filed a complaint with the Arizona Attorney Generals Office. I have mailed two certified letters to Sprint (with no response). The terms of the contract state that I have given up my right to civil litigation, and must submit to binding arbitration. I have requested binding arbitration from Sprint, with no response. I have contacted two local television stations (ABC 15 Investigates, and 3 On Your Side) and hope to get an on screen interview with both. I am now in the process of posting my story on 30 different complaint forums like this one.

Sprint does this because they know that these corporate practices will be profitable to varying degrees in 99.99% of the cases. Unfortunately for Sprint, I am that 1 in 10, 000.

Purchased a Sprint Instinct on Feb 9, after only having phone for one day, had to return it for another due to being in the Download Mode for a day. Have had problems with it on several occasions and on Monday 3/22/2010 returned phone again as the Download Mode would not go away after 2 days. Sprint Sotre in Sunset Hills, MO looked at the phone, allegeldy fixed it according to their fix up methods and said they could not duplicate same. Of course not, they only want to me to keep the phone and be happy. I want to use the phone as a phone and not wait all day for the phone to work correctly as a phone. Another lady was in the store same time I was there and she had the same complaints and they would not give us new phones or exchange the phones for other models. What kind of business are they running? They knew the phones were bad, but they everyone is in the selling business, so who really cares?