Square
Reviews and Complaints

I gave them all the information they asked for to be sure my business is legit on April 8th 2022

And processed a transaction from a new customer in the amount of $550 and received

an email saying my account is deactivated

And I won't receive my funds for 90 days

I just want my funds immediately and to cancel my account

Has charged for an incomplete service under false pretences, has returned my Body control module in worse condition than when it was sent to him...

difficult to contact, uses every excuse to avoid liability

On November 23, 2021, I paid an invoice from Square with my credit card to Oh Sew Cute ([protected]@yahoo.com). I asked several times when the item would be shipped. I never received the item. On December 27, I asked that either the product be sent or to have a refund. I received no email back. On January 4, 2022, I asked for the refund and told them I would contact my credit card company and the Better Business Bureau. They said they would refund my money. They asked for the last 4 digits of the credit card number. I gave it to them. I then waited until I got my credit card statement for the next month. I had no refund from Oh Sew Cute. I contacted them. They said they did not have the credit card number I sent, but a completely different one. I do not have a credit card with that number. They said they could not refund my money because they had the wrong number. I told them that I should be refunded in some way including by a check because it was their mistake for not shipping the products and for having the incorrect credit card number. They have not contacted me since then.

I have been using square to process payments from my cutomers for about a month. On dec 20th i sent an invoice to a customer who was in a different city for 1500 dollars. My customer paid the invoice using her debit card with the understanding that i would start work on her home the following day because i usually do the instant transfer to my bank account even though there is a hefty fee to do so. The following day i picked up my employee and my tools and headed to my customers home to start working. When i stopped for gas i decided to go ahead and transfer my payment into my bank account. When i did so my app told me my transfer was under review and i could not receive my payment until i provided square with certain information. I contacted square and after 30 minutes on hold i finaly got to a rep who told me they needed info to become more familiar with my business. I asked why they didnt ask for the info upon my signing up with square or before they took y payent for my chip reader. I was told they can ask for this info at any time. So they didnt need this info to process all my other transactions just this one. I think its a shady business practice and im in the process of filing as many complaints as i can with whoever will listen. I refunded my customer and now her 1500 dollars is stuck in processing for 2 to 7 business days. On top of that this situation has made me and my business look completley incompitent and unprofessional. I want absolutley nothing to do with sqaure and i will make sure all the small business owners i come in contact with know about their games they play with peoples money and livelyhoods

I became a part of the Square Pilot CBD program over a year ago. A few weeks ago, Square suspended my account saying they notice I was selling CBD products on my website and, if I wanted to continue doing so, I would have to apply to their CBD program. I sent them an e-mail explaining that I was already a part of the program, but received no reply. I tried again, no response. I then called Square customer service and the representative told me that obviously there was some mistake and that it would be resolved by the end of the day. It wasn't. In the meantime, sales are racking up and Square will not release the money to me. I called customer service again two days later, giving them time to resolve the issue. This time, the woman told me that I had to fill out the form in my dashboard. I explained that I should not have to re-apply to a program I had already been accepted into and had been using for over a year. She said, too bad, fill out the form. So I did. I submitted all documentation, etc. and received an e-mail from Square saying all was fine with my account and my rates would stay the same, etc. I even had a "Welcome Back" message on my dashboard. They still did not release my money. I e-mailed two other people and received no response. Then I called customer service again. This time, the man I spoke to said he would escalate things to Account Services and he would personally call me back within three hours. I hovered by the phone, anxious to get this resolved. No call came. Instead, I got an e-mail saying "Urgent" that there was language in certain places that could be construed as making medical claims. Apparently, even customer reviews cannot say the products worked for them, etc. I deleted the positive reviews, checked all social media and product descriptions then filled out the form saying I had done all these things and there was nothing left that could be considered a "claim". Square had an automated message that said they would review the account within 2 business days. I waited. Again, nothing happened. So I called customer support AGAIN and the representative said he would escalate to account services AGAIN and that I would have a response by the end of the day yesterday. I have yet to hear a word from Square, but they are still taking money from all sales going through my website. I have no explanation as to why they are still holding my money and no one will get back to me on this. It has been weeks with no movement.

On September 4, 2021, I voluntarily closed my savings account with Square, upon reading their Terms & Conditions and being assured that they would, as stated, return my savings deposits to my linked bank account within 14 days. That never happened. Since my balance was $100, 000.00, my concern was immediate, and I began trying to call, email, tweet and chat Square support, which is impossible without a current account "code." It is now October 7, 2021, and no communication has been forthcoming from Square for two weeks, except an email reply from "Squareup" customer service that said they have "no record" of any money in my account. Realizing that there multiple products, and that reps of one product may not crossover to others, I traced Square Savings to an industrial bank called Square Financial Services, Inc., of Salt Lake City, Utah (Square Checking operates through Sutton Bank in Ohio.) The State of Utah's Department of Financial Institutions accepted my complaint at: complaints.[protected]@gov. If I do not receive a reply within twenty days, I will follow up with the Federal Deposit Insurance Corporation (FDIC), who has the authority to enforce UDAP law - which means I have to prove deceptive practices by Square. Shouldn't be hard to do, since they have quite literally failed to keep their own Terms & Conditions, which are in black and white on their website.

I suspect that by voluntarily deactivating my account, my "case" went into the slushpile of "involuntarily deactivated" accounts. And those, I've read, take up to four to six months to resolve. This is simply heinous. Never in my 55 years have I experienced worse customer service.

Since I am not sure if this review will be posted publicly or not, it is not wise to post any personal information. I just want to share my experience, which has been two weeks of pure hell, and trying to stay calm and avoid a heart attack.

I received a payment on September 29, 2021 for $1500. and it was invoiced and paid through square. I have been trying to transfer my money to my bank account since then however, every time it shows when it will be transferred, the day changes to the next day then the next day etc. I then decided to try y to transfer my balance with instant transfer but it would not allow me to. It stated that instant transfer was unavailable. I kept trying to reach customer service to no avail. I then decided to try opening a square checking account to see if I can access my funds that way however, the moment I opened the checking account with square, my balance of $1500 disappeared! I received no notification telling me that it was transferred to my square checking or anything at all. It just vanished without a trace! No matter what I do I cannot get any response from square customer service. I tried calling but I need a customer code which I cannot get without going through customer service! I don't know what they are doing but it's not good business and all I want to do is to retrieve my $1500 and close my account. I am done with square.
My name is Anakhanda Mushaba
8248 Sepulveda Place Apt. 201
Panorama City, CA. 91402
[protected]

Our inability to access our account started on 09/08/2021 for no reason we can divine. Every one of our devices on which we have Square presented a requirement to log in new and our password didn't work. We tried to reset the passwords and were not able to. We used the online chat "support, " which was useless and took us around in circles. We tried calling the "800" number customer support and couldn't speak to anyone because it requires a customer code that can only be obtained by logging into your account, which of course we couldn't do. This is affecting our ability to send invoices and to take payment, which is very injurious to our business.

Paid in full for one year. Spent one month trying to put up my products on my website so I could publish it. Products kept disappearing from site. Contacted them by email. No REPLY. Now I can no longer login to my site to even request a refund. Have just sent another email. Awaiting their response. This is unbelievable, how can I trust this company to host my business.

Maureen Foster

Hi,
On 9/1/21 I placed an order for "Cakepops " from Ellie's Dellicacies and we agreed to meet at a local place for pickup on 9/4/21 at 12:30pm. Due to my work schedule at night and my health I notified the vendor an hour and a half prior to the scheduled time to let her know I would not be able to make it at that time due to my health issues. Owner Ellie became very upset and refused to reschedule another local pick up. She stated I could pick up 150 miles away where she was headed to but that's all she offered. She continued to berate me and call me lazy for not showing up and canceling.

My problem started by my square app being hacked, when trying to resolve it with square I get the run around or employees constantly hanging up while im on hold, its been a month now and I haven't been able to work because of it as I have no way to accept my clients payments. When asking for a manger I was told they don't take calls so then I asked for the manager to call me back and was told they don't make calls. I then tried to get an email to make a complaint online through my account and the employee davonte just didnt answer me.

I got an email with a case number and it asked me to call back as they discovered suspicious activity on my account. I call and they verify my sin my name my address my phone number everything but cant help because im not calling from my phone number which I cant because its hacked, so its a total lose situation for me im stuck and no one will help me.

I have tried to transfer my balance to my bank account. It keeps telling me instant transfers are unavailable and that my account is being reviewed. Says it usually takes a day. I waited 3 then sent then an email. No response. There is no way to contract them other than to email them. It's been 5 days now and absolutely no word. No customer service options what so ever.

Hi Fred,

I'm having a number of problems.

I got the device and charged a passenger from Pittsburgh to Ludington, Michigan $600 for the ride. You have the money, but I can't get it. ? They said I'd have to wait until October ! to get my money and can't even pay the expenses for that trip. VERY frustrating.

I got an email saying my account had been kicked out and that it was final. THEN I started getting requests to finish my sign up information for my account which I've done.

I got the Square Debit card, but can't activate it. Every-time I try it says there is something wrong with the email on your end. ?

I tried charging another customer yesterday for a rather short ride ($25) and it wouldn't let me.

I paid for the swiping device which is apparently no value to me.

Very CORNfusticating.

I wish you would call me.

Don Wood
[protected]

Thanks

Used the Square reader several times last weekend and went to transfer money to my bank account but got a message saying that the transfer did not happen. I have scoured the Square website, linked a new account, which Square says is verified, tried every way possible to get some help, they were supposed to email me within 24 hours - that did not happen, tried to call but I need a Customer Code but you cannot get one because it is unavailable, They have a electronic wall built that you cannot breach. Apparently Square can just decide to keep your money and not respond to any request for help!

Beware...If you want your money do not use them your funds will be suspended while they do a "security review" for days and days

customer service all agents give you the same answer and run around... Theres no supervisor, manager or anyone in charge to talk to . All telephone numbers go to same place

you will be lucky if they transfer your funds...Beware!

I had an almost $4000 manual sale. I also had a $75 balance prior to this. My bank account is verified and correct. I hit transfer instantly and it went out of my square account. However it never made it to my bank. Zero balance in square and it does not show up in my transfer section. Can't call square because it says unavailable when you try to get a customer code. Several emails and nothing. This was money that my business partner trusted me with. I am freaked out. How crazy to handle so much money not have a direct number you can be reached.

Good Afternoon I am writting you because I have call customer service at cashapp asking to close and account that is pretending to be me and is causing me problem. The cashapp is $TiendaEmanuelJireh and is not my account and it have been requesting money to family, friends and people saying is me. Can you plz closed the account and return those money back thanks

I was hacked on Square 2/19/21 but didn't notice until 2/26/21... someone accessed the digital card that they offered, which I was actually unaware of, they loaded over $1200 in bogus transactions and captured over $400 of mine. I tried to contact Square at that time, phone, email, live chat. The multiple emails that were sent have not been answered to this day, phone said I had to have a code to call, I got a code but they said it was invalid, then online it said phone support currently unavailable. I know now that was specific to my account, it is their way of blocking you and there is no live chat. They called me 5 days later because their system was trying to debit my account for the challenged bogus charges and the only way I could stop it was to close my checking account, that person was Todd and I believe that date was 3/3/21. I complained to him about the fact that I could not contact them and asked why that was, he dodged the question said they were aware now and wanted to proceed and wanted me to link a bank account and I refused, he said that it was "the system" that was back charging and actually implied they couldn't do anything about it besides investigate, so I said no, but I wanted the money stolen from me. He told me they would investigate and that I should be able to call them now. After that I could call, the prompt would say it recognized my number, from that point on until today, 6/15/21, I could. I also was able to recover $167.00 of my money because one of my customers had recently charged and was able to stop payment. Through multiple conversations I was able to establish and agree with them that they owed me $217.05. This is a list of dates and phone conversations since then:

3/8/21 Spoke to Noemi - explained situation, complained that I was still seeing on my account that the system was still trying to debit my checking for $253.27. Asked again for my money to be returned. Told her the dates and amounts, she said they did not include the days I gave her in the investigation and she would do that.
She or Todd or anyone else to this day has ever asked me any details of any transactions, I have had to tell them. They only have verified my info, I'm assuming to figure out the hacker.
3/29/21 Spoke to Miles - I told him I wanted a check in the mail for my stolen funds, that I was not going to link an account. He said that was an option available, to allow around 2 weeks for the check, that I would receive an email confirmation and to call back if I didn't get the email. Never got an email
4/20/21 Spoke to Miles again - told him I never got a check or email, he put me on hold to check, came back and asked if he could call me back because he had to research, I said yes. He never called me back.
4/23/21 Spoke to Noemi - she was checked on the status of my check, the call was lost, she called me back. She said there was no check request submitted, that you had to fill out a form which Miles did not do, apparently he just said ok and did nothing. Noemi asked me the questions for the check request, address, amount, etc... told me it would take 6-8 weeks, that she would follow up with an email by the end of the day with a reference number and amount verification. Never got an email.
5/4/21 Spoke to Mike - told him the situation. He contacted Noemi who told him she would send a follow-up email with tracking for the check and do a follow up call. Mike gave me a confirmation number over the phone, said the check was on it's way and had been mailed on 4/23/21. I now realize that probably wasn't true because it was the date I had talked to Noemi and she filled out the request. I did get an email from Noemi just a confirmation of the request, no tracking and she never called as a follow up.
5/26/21 Spoke with Hector - asked about check status, he said it was sent from Texas 2 weeks ago. Was not able to give me tracking. Said he would follow up with more info in an email or call. Never got an email or call.
6/3/21 Spoke to Chuck - said he was going to escalate the process and shows a check being sent out from Texas, now 3 weeks, no tracking info. I asked to speak to supervisor, he said there was no way to transfer me to speak to Fraud Dept or supervisor, but would call or email me by the next day. He never called or emailed.
6/7/21 Spoke to Miles - told him I had spoke to him a couple times March and have never gotten my check and wanted to know the problem. He put me on hold for appx 15-20 min... he checked back 3x to tell me he was still researching, on the 4th time he was telling me he was still researching, then he said something I didn't understand, when I asked him to repeat, there was no one there.
6/14/21 Tried to call Square, this time the prompt did not say it recognized my number, that I needed to go to square.com/code, sign in and get a code to call back. I went there and got a code, when I called it said the code was invalid, it also says phone contact not currently available again. They have now blocked me again.
No check and No contact