Square
Reviews and Complaints

After reporting the damage, I was promised a return call. That was a month ago. No return call and I have left several messages with no response. The standard contract offered insurance for damages and I even paid for extra insurance. The company loaded my furniture and boxes into 3 storage containers. Two were packed tightly and suffered no damage. The third was only about a third full and not secured properly. Everything shifted during the move causing lawn furniture to fall on top of boxes and a small wooden table. It was crushed but is repairable.

After my customer paid me by credit card in total of $400.00 square then told me that verification of my account is needed. I provided the documents required and also explain to them that mine something I did as a real business is only something small like people around me I clean houses and I so clothing for them the square representative assured me that this would be no problem but without warning or Reason they terminated my account. So that was final and then stated I have to wait 90 days for my money so which they have no intention of giving to me I cannot believe this they give you absolutely no way to get hold of them by telephone number only email for what you send emails and they do not respond a small General emails telling you nothing this company is a scam and I can not believe this is allowed to happen we have to do something I'm going to do something I don't have money and I count on every dollar to feed my children and they took it all! Please help someone!?!?

Square, Inc. Committed Fraud! Do Not Use Them!

Back on Saturday, April 30th, 2016, I used my American Express Credit Card to pay my contractor $20, 000.00 for a job that has Not Been Finished!

The way that I paid for this amount of money was by receiving an Invoice that my contractor sent to ME, however, Square, Inc. is the actual company that Charged My Credit Card and is the Same Company that is Responsible For Transferring My Money To Whoever I Wish To Pay which In My Case Was NEVER DONE!

I have waited Very Patiently For MY MONEY to be transferred to Mr. Justin Rivas, the Contractor and at least 18 Days Went By and Square, Inc. Deliberately and Purposely REFUSED TO TRANSFER OVER THE MONEY!

This Unprofessional and Dishonest Company was Illegally Holding My Money In Their Own Internal Account 100% Against My Will And Without My Legal Permission, Consent, Nor Authorization!

What Square, Inc. Has Committed Was FRAUD!

I can NOT tell you and reiterate on just How Many Times I Have Contacted The Horrible Square, Inc. No Customer Service Phone Number Of: [protected] to find out Why They Are Not Sending MY MONEY OVER TO MR. JUSTIN RIVAS, THE CONTRACTOR!

Guess What Their Response Is? Answer: We Can NOT Discuss This Issue With You and Can Only Talk To Mr. Justin Rivas About It!

My Response: That Does Not Make Any Sense Since It Was Me Who Initiated The $20, 000.00 Payment To Begin With and It Was Done With My American Express Credit Card Which Is In My Name, NOT HIS!

Square, Inc.'s Customer Service Department did absolutely Nothing To Assist Me, Nor Help Me!

Furthermore, I did speak to Mr. Justin Rivas about it and he also called them many times ONLY to receive a Runaround, Lies and Mind Games stating that he did Not Fill Out The Paperwork Properly, or that he Needs To Resend Some Of The Same Documents Over And Over.

Even though he did as he was told, Square, Inc. still REFUSED TO SEND THE $20, 000.00 DOLLARS OVER TO MR. JUSTIN RIVAS, THE CONTRACTOR!

I was so Angry and Pissed Off over this Type Of Abuse Coming From Square, Inc. that I tried to call their Customer Service Department back again and Dispute The Money and Have It Go Back To My American Express Credit Card and this is What Their Customer Service Screwed Up Department Told Me!

Square, Inc. Customer Service's Response: They told me that they can NOT Dispute The $20, 000.00 for ME On My Behalf (Even Though I Am The Payer) and said that I need to contact American Express To Dispute It!

Well they are also 100% RESPONSIBLE FOR THIS SINCE THEY TOOK MY $20, 000.00 ILLEGALLY AND COMMITTED FRAUD BY HOLDING MY MONEY IN ONE OF THEIR INTERNAL ACCOUNTS WITHOUT SENDING IT TO MR. JUSTIN RIVAS AS IT STATES ON MY CREDIT CARD STATEMENT!

Please NOTE: I have NEVER had an experience like this one before and hopefully NEVER AGAIN!

Moving Forward: Back On, Monday, May 16th, 2016, I finally decided to Stop Waiting, Hoping and Dreaming for Square, Inc. to Transfer This Money To Mr. Justin, Rivas, The Contractor and instead I called up American Express and Filed A Dispute Against Square, Inc. For FRAUD!

Please NOTE: I Refuse to Pay For Fraud and Refuse to Pay For Something that I NEVER RECEIVED and Square, Inc. Must Have A Reputation at Doing This To Many Of Their Customers!

The Problem Is That Many Of Their Ex-Customers Are Afraid To Post Reviews On Their Negative Experiences because they are either Afraid or Scared Of The Outcome, Including Retaliation By The Company Which Rarely Happens, or Just Do Not Have The Time or Maybe They Simply Do Not Care To Let The Public Know On What Happened To Them And Would Rather Just Keep It Private!

However, I Dare To Be Different and I Am Blowing The Whistle Loud And Clear Against Square, Inc. To Let Them Know That You Can NOT Get Away With This!

At The Present Time, I Am Still Waiting For This Fraudulent Money Of $20, 000.00 That Square, Inc. Stole And Held In Their Internal Company Account To Be Returned Back To American Express Since I Will NOT Pay For FRAUD!

I am also Making A Very Serious Recommendation To American Express To Cut Their Ties And Business Dealings With Square, Inc. In Order To Prevent This Type Of Fraud From Happening To Their Other Customers Like It Just Happened To ME!

Enclosed, in the attachments, please find seven (7) pages of communications that I had with Square, Inc., American Express and Mr. Justin Rivas, The Contractor for your reference and further review.

Final Thoughts: My Advice To Anyone Searching For A Way To Pay Somebody Is First Of All "NOT To Ever Consider Using Square, Inc."

Thank you.

Sincerely yours,

Howard Paul Shore
Angry, Unhappy And Pissed Off Ex-Customer Of Square, Inc.

/HPS
Enclosures: Please See The Attachments For All Of The Communications That I Have Had With Square, Inc., American Express And Mr. Justin Rivas, The Contractor For Your Reference And Further Review. Thank You.

i set up an account and the first few transactions were ok but after that i had a 55.00 transaction that i have never been paid for they told me that they deactivated my account becaue of some crap about a match file connected with my prior processing company

we are a small business 2 employees I seen a ad in walmart-verizon-target for squareup.com and thought hey this would work easy fast no hassle {read there web page} I provided there required info then confirmed my account with my bank said I was ready to go start swiping i looked on my account they had sent .49 to my account took it out posted a $10.00 rebate for purchasing the card swipe so i took a $5200.00 payment on a build we finished squareup sent confirmation and said 1-2 business days and i would have my money well i quess 1-2 business days mean never because to this day i have never seen this money and you cant get ahold of them.i will be filing a class action lawsuit on them very soon.BEAWARE SQUARE UP.COM IS A SCAM

So I am a small business owner in New York City. I have a very busy small business dealing in Thrift, Antiques, Vintage Items, modern furniture, Vinatge jewlery, and any odd item you can think of. I have been a loyal Paypal user my entire life and I should have stuck with Paypal after this encounter.

I am out one morning and see an advertisement in a postal store for SquareUP.com payments. The actual card reader was hanging on the wall and read "Square Card Reader Accept Payments Everywhere". I purchase the item soley for the benifits listed on the back "plug and go", "Get your money Fast (the next day)", and "Just 2.75% per swipe". All those what turned out to be false promises and advertisements pursuaded me into purchasing the swip reader for $10.00.

I start using Squareup.com iphone application almost instantly on my iphone. The first couple of swipes for some Antique purchases in my shop go into the squareup.com account and than into my bank account the very next business day.

A few days later I sell three orders in my shop and I am happy to offer credit card option in my shop to all my loyal customers who come and visit us here on a daily basis. The three swipes go into squareup.com and the customers recieve there antique items & (1) flat screen Sony Television. The very next business day there is no money in the bank account, I shrug it off and say hey I'll give it another day. After several days there is still no funding in the bank account so I grow nervous and suspicous and contact squareup.com (which is not customer service friendly).
Once finally on the phone with a squareup.com and I quote "representative" they inform me that "I have to become verified and the issue with not recieving the fund with be resolved and I will have my funds in 1 to 2 business days". So I abide by there wishes even tho it goes against there well advertised "Get Your Money Fast" & "Plug in and Go" slogans.

I get to this form that asks about myself and my business records. I provide them with everything they ask for including Personal security information, Business License, Federal EIN number, NYS Tax I.D. #, and My business (3) most recent bank statements. After I fullfill the request of Squareup.com I sit and wait a couple of days and receive not one call or email. I than track down the hard to find phone number and call in again myself. At that time I am informed by a Squareup.com and I quote "representative" that they have all my information everything looks good the funds will be available in one to two business days. No sooner as hanging up the phone an email pops up into my inbox stating that I have been found fraudulent/ highrisk & cannot access my funds for 180 days.

At this point I am steaming and slowly losing my passive composure. So I grab the phone that I hung up two minutes ago and call back! Once on the line with the Squareup.com "representative" (Who is the same person on the phone for two weeks and probably is there only representative which is an obvious RED FLAG now) I am informed that I cannot recieve the funds for the Antique sales I had just made & delievered. Mind you that we are talking several thousands dollars here but even if it was a few hundred I would still be steamed because this is some severely unprofessional group they call a company!

So now I am furious and I ask well how do I get paid for the items I have sold in my shop? I am informed to "refund the customers there money & use another application for credit card payment". Are you serious is what I replied! These items are long gone out of my shop & delievered! "Yes Sir there is nothing we can do to assist you at this time". So I ask what is your mailing address I am having my attorney contact you! He replies "please have your attorney call in to the legal department we do not provide addresses to customers". That sums it up I have had enough!

Thank Goodness that I have a family oriented store and customers & clients who have become like family to us in our shop! They where all willing to come back into the shop and swipe there cards in PayPal. So I do not lose the sales or the items! Anyone in my shoes with a small business knows that several thousand dollars is not easy to wait for! Especially SIX MONTHS.

Beware of this Squareup.com company ( I am convinced they are not even a company). This report that I have written thoroughly for my fellow Americans & friends over seas should raise all the red flags that you need to know about before you even think of using this company. Stick with PayPal at least they are established & very fair when it comes to disputes!

I used yo use square but with their poor customer service and the fact that they want to hold your money for lengthy periods, I can not afford to use them. We are a small business that is doing everything we can do to survive this economy and dealing with square is killing us. We have elected to use Pay Anywhere. People make sure you check this company out before you sign up with them or you will be sorry and if anyone finds a customer service number please forward it to me,

these guys have been at it for years, if you do a google serch for transcendent one inc scam, you will see alot of stories of people these guys have complete ripped off, people that have worked for months with bounced payroll checks, Luke keeps finding ways to rebrand and use others names to scam like this new guy, Richard Plotnikoff, also look out for the Hignland Funding Group. they keep trying to put info out on themself to push these reveiws down the list

First data is the merchant services company that services my business account for wells fargo bank. I received a levy from the board of equalization and subsequently had the levy released on 8/14/2012. The board of equalization faxed me the same document that they faxed to first data. I attempted to contact first data regarding the funds they are holding and got the run around, I contacted wells Fargo and they were not able to get anyone to advise them if they received the release or when they will release my money. It is ridiculous that there isn't a person that you can speak to nor does anyone call back. My business will close if they don't release the funds they are holding.

I own a small business doing website design, SEO, advertising and web hosting. I also run an online training course for consumers and provide consulting services. I signed up for the Square card reader for the iphone in January. Everything seemed to go fine for several months--whenever I took a card payment the money was usually in my bank the next day.

Everything was fine until one of my customers made a payment of $1800 shortly after a previous customer had paid $1700 within a seven day period.

Well, Square sent me an email saying they were holding everything over the first $1000 for 30 days. There was no indication they would do this when I signed up for the service. Then they suspended my account because they said they needed further information--tax forms, invoices, website info, and much more. I submitted everything they asked for. This resulted in Square canceling my account and telling me they were going to keep everything they owed me for 180 days because my account was "high risk." I have also used paypal for over 2 years without a single problem. Not one.

My advice for small business that want to grow--don't sign on with these bandits. They will rip you off if you take a payment they think is too big. Their customer service is nonexistent. You can't reach them by phone--ever. They have pat answers for all their complaints and you'll never talk to a real human being because YOU are not a valued customer--you're just someone putting nickels in their pocket. Try Merchant Warehouse--they'll bend over backwards to get your business with a personal phone call.

But be warned small business person--don't use Square--it's a rip-off and a problem waiting to happen.

Square is holding over 35 thousand dollars on our Company account, they say for 90 days. Who knows if we will EVER get it.

There have been 70 complaints file with the San Francisco BBB alone in the past 12 months.

YES, use this company if you can AFFORD to HAVE YOUR FUNDS HELD INDEFINITELY AT THEIR WHIM.

They just assume this is O.K. No problem, we don’t need the 35k that we worked so hard for to pay our bills. PLEASE! I have heard from MANY customers who have experienced the same thing.

If you are reading this, chances are you too have had a problem. Report them to the Following: States Attorney General in California AND your own State (do both), and the BBB.

They need to be STOPPED!

Never, Never would I use Clear Choice Merchant Services again. Poor service, secret cancellation clause in contract, unreasonable decision makers. Clear Choice Merchant Services sent me a contract 2 years ago which I signed. When I tried to cancel this year, 2012, they told me that there was a 3 year cancellation clause which I had never seen or heard of! They presented 3 pages of small print that I did not sign and demanded payment. I reported them to the Better Business Bureau with the facts. They in turn took over $400 out of my bank account without my permission. Clear Choice Merchant Services ripped me off and because their fees are automatically deducted, I will have to pursue getting my funds back without my banks help. Their are so many other choices which are easier, cheaper and have, no contracts, like PayPal. I will be using them from now on. I will never, never use Clear Choice Merchant Services again. Clearly they will not be my choice.

My Ex and I were needing a quick and painless way to settle up on a vehicle that we had purchased. After reading about the Squareup.com product we thought that It would be worth checking out because we needed to use a credit card to make the transaction between us.

I initially emailed the people at squareup.com to explain the situation to them, in detail, as I was aware that there is a hold on payouts over $1, 000. My inquiry was responded to quickly and enthusiastically to increase my payout as long as I swiped the card with my Square reader.

Two days later I received an email from the Square risk department asking for details of the transaction since I was a first time user. I appreciated that they were doing their due diligence to protect the company and other users, so I explained the situation again and referred back to my previous inquiry which resulted in my payout status being accelerated. Our full cooperation was offered along with my personal number for contact if needed.

Twenty-four hours later I had heard nothing back. I sent another email to the Square help address, again speaking of the situation and asking of an update.

Another 24 hours later (Now four days after the original transaction) I had not received a reply, Another email was sent again asking for some status update.

It has now been 5 days since the original transaction, 4 days since Square's inquiry, and I have sent six (6) messages to them and have yet to receive a single reply.

They offer No other means of reconciliation on their website. At this point I think I will have to engage the credit card company to stop the transaction and do any reporting against Squareup that is needed.

I signed up for Square Up a week ago and just starting using. there are so many bugs in the application. I have sent 14 emails today alone to support and NOT one has been answered. how does this company ever expect to stay in business without any customer support. I will be looking to their competitors fir a more reliable way to accept credit cards. very frustrating for a small business owner (and this service was recommended to us). Great idea that's POORLY executed!

Started using squareup.com to accept credit card payments from my customers in January, 2011. Used it four times without incident. Took a $1200 payment in March, 2011 and only received a partial payment to my bank account. After submitting a request through their email and not hearing back for over a week, I figured out, via their FAQ, s, they still consider me a "new" customer and they hold amounts over $1, 000 per month for 30 days. No contact from them yet so I've decided to switch to Intuit's GoPayment service and close the Squareup account as soon as I get the rest of my money. I certainly will not and do not recommend this company as their customer service is non- existent and they appear to want to make money on your money while they hold it.

I read a few blogs about a merchant service(squareup.com)on an excusve website. I decided to use the service and accepted over eight hundred dollars in payments through them. The problem is they will not send the funds due to my designated business account and I have now idea how to collect my money from them. They continue not to answer my numerous complaints and requests for assistance. They claim to answer every request personally which is deceptive. On my first complaint, they personally sent me a list of measures for a certain proceedure which was fruitless and had nothing to do with my complaint. If it was not for You Tube, I would have still been stuck on the application complaint.