Sri Lanka Insurance’s earns a 1.0-star rating from 5 reviews, showing that the majority of policyholders are dissatisfied with their coverage and services.
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SLIC motor insurance full option
this complaint is about the service standards of the SLIC call centre. my kaduwela insurance agent stepped in, to sort out this matter. however, the call centre and engineers have VERY poor standards. my car was scraped due to streach of road with large potholes in Biyagama rd (Kaduwela end). the potholes cannot be avoided because filled with water and i...
Read full review of Sri Lanka Insuranceinability to pay insurance claim
It took nearly 3 months by now without paying me the insurance claim for vehicle number wp CBD-9560 by Negombo branch. Customer care of Negombo staff was so unsatisfactory. Although I handed over the documents on time, they gave unacceptable reasons without paying me the insurance claim. I am a long time customer of your company including the health insurance. But this incident disappointed me so badly. I expect your immediate attention for this issue as this type of incidents cause severe damage to your company's reputation. I believe that the most important thing of an insurance company is to ensure the 'trust ' of their customers.
insurance agent for rudeness and undue delay in processing claim.
Vehicle number KT 9815
Date of accident 29/12/2017.
Matter unresolved as of 14 June 2018.
Agents name _ Buddhika ..( Nugegoda branch, presently he says he has been transferred elsewhere )
The agent was very rude on the phone when I called him on 15 th June 2018 morn and inquired the status of the claim ( following repeated attempts earlier by my wife which resulted in no progress !)
He said he was doing me a " favour" and to ask my usual agent what the status was in a very rude manner..and hung up! Leaving me quite shocked at the standard of service provided by SLIC.
His manner of speech, rudeness and the extreme delay in processing my claim
is viewed as totally unacceptable.
I do not have his surname..but hope this agent will be thoroughly advised and rehabilitated.
Is Sri Lanka Insurance Legit?
Sri Lanka Insurance earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Sri Lanka Insurance. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for srilankainsurance.com can be seen as a positive aspect for Sri Lanka Insurance as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Sri Lanka Insurance's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Srilankainsurance.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Srilankainsurance.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The srilankainsurance.com may offer a niche product or service that is only of interest to a smaller audience.
motor insurance - customer care support
I have damaged my underneath plastic guard on my way home from Homagama (I am not aware of the location because the road conditions were not good at several areas) and I was asked to take a police statement for that. When I asked what the police has to do with the damage to my car (I have not met with an accident nor damaged a public property cz this is the guard UNDERNEATH my car) the customer care person (Ms. Thakshila) did not have a proper answer and she didn't know what she was saying. All I'm saying is I don't know how a police can give a statement for the damage of my car when there is no public concern in this case. When I asked asked Thakshila to put me to a manager/supervisor or engineer to talk to (because she didn't understand what I was saying) she said it's Sunday and I have to talk to someone on Monday. This is by far the worst customer care service I received my entire life.
medical cover
I was admitted to suwasevana hospital Kandy for a condition called dysuria as per the advice from the doctor under the medical cover of Srilanka insurence after going through my report Doctor advice me to transfer my self to Kandy general hospital for further treatment, I discharged my self and called for the help from the insurer but the agent who visited me was very unprofessional and rejected my claim saying that i was not treated at the hospital. If doctor asked me to transfer myself what should I do, I was kept at the hospital for more than 5hrs where the agent left without giving me a proper solution. I waited at the hospital with my condition. I was harmed physically and mentally. Please do not use Srilanka insurence as your medical cover.
Thank you
Sri Lanka Insurance Reviews 0
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Overview of Sri Lanka Insurance complaint handling
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Sri Lanka Insurance Contacts
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Sri Lanka Insurance emailsemail@srilankainsurance.com100%Confidence score: 100%Support
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Sri Lanka Insurance addressRakshana Mandiraya, № 21 Vauxhall Street, Colombo 2, Sri Lanka
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Sri Lanka Insurance social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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