SriLankan Airlines review: complaint against SriLankan Airlines 8

To whom it may concern,

My client Mr Hiroshi Morisaki-( PP number- T 849693 - Seat 3A), arrived from Hong Kong to Colombo via Bangkok last night in UL 423 on business class. His hand language has been in inside the cabin.
He has been sleeping most of the time of the flight and after landing he has realised his bag was slightly opened but has not realised the loss money at that time.

Only when he was trying to make the payment for on arrival visa he realised that a bundle of Japanese yen worth of US$ 5000 is missing from his purse.
At that time he has not made any complaints since he has a language issue.

Also he says that he suspects two local males and a female (seat 1A) who has been in the flight has given a parcel to a person who has walked into the boarding bridge who didn't have any identification.
He throughly insist this matter should be handed to CID to investigate to recover his money and to avoid these kinds of issues in future.
For any query's pls contact Mr Upali on [protected] and email on thosolanka@gmail.com, or hiroshi.morisaki@gmail.com

Thank you
Upali Keppitipola.

I am Faizal rahman day before yesterday i traveled with my trichy to jeddah, i didnt receive my luggage i wasted more than 4 hrs in airport finally i upset and make complaint to the concern person he told it will be received on 6 to 12 hrs, but still i didn't received any update in this regards, so i requesting here kindly solve my issue because my cloths all are in that baggage .

here i attached
1.Baggage boarding pass
2. complaint form .

I was scheduled to travel on 13th June 2016 from Doha to Kochi using Sri Lankan Airlines. I arrived at Doha airport on time. My baggage was overweight so they advised me to reduce it. I reduced the weight and kept one suitcase along with me. I received my boarding pass and while reaching the first entrance the security stopped me. She called the manager from Sri Lankan Airlines and they saw that I was carrying the suitcase. The manger took away my boarding pass, behaved very rudely and said that I am not travelling today. I begged him that I am travelling for the first time and was unaware of the baggage policies. I admitted my mistake and asked him that I can return this suitcase to my cousin who is waiting outside and you please give me my boarding pass back. He was so arrogant and didn't even listen to my request. I had to return back to my room and the next day I went to Sri Lankan Airlines office in Doha and they said that I can get some part of the refund amount (Which I still haven't received). I had to spend double the amount on Etihad to reach home after 2 days. Total amount loss 27000 INR. My question is does the airlines manager have the right to take away passengers boarding pass if they commit a mistake unknowingly?.

Dear Upali Keppitipola

Thanks for taking the time to contact us and sharing our guest's recent experience. We would like to help, however would ask you to confirm the guest's Etihad flight number? We can see you mentioned they flew Sri Lankan Airlines. In order to create a formal case with Etihad we would ask you to kindly send the Etihad details over to us.

We do hope to hear back from you to help and assist further *Gill

Dear Mohamed arsath,

We're sorry to read of this experience, we would ask you to kindly you to complete a delayed baggage form, once complete our team will be able to review this case and update you as soon as possible. Here's the link you can use to contact our team directly http://bit.ly/1gMD6mn *Gill

Dear Nijesh Jalaludeen,

Thanks for coming to us and sharing this experience, do you have a Etihad booking reference? If so, please send this feedback and experience to socialmedia@etihad.ae our team will need to review this and look further into this for you. *Gill

06/09/2016

31 Conway crescent
Perivale Greenford
ub6 8hy
uk

I went to sri lanka with my family on 3rd of august 2016 there is one of my bag was missing I have reported at the airport i was waiting long time still i haven't receive the bag there is very important think are in the bag
i attached all the deatail please check fine the bag as soon as possible further information please contact me thank you.

kind regards
p Sriruban
tel - [protected]
email - ruban73@hotmail.com

I book flight on 14/9/2016 with Srilankan from Guangzhou to Kuwait and there is transit on Srilanka about 18 hours and when I reach Srilanka 11pm and go to counter to take my Hotel booking the girl tell me no hotel we have another flight will be tomorrow at 9 am you can Chang your booking to it or you stay in the airport for 18 hours I told her my rights to take hotel and I want to keep my booking as it is and not accept the change she want to make me do and after one hours with her she make me crazy She not give me hotel booking then I take taxi and book hotel by my self and this is the 3rd time happen with me with Srilankan and submit complain and the answer I get is we are sorry for you we can not make any things for you
MY flight no UL 883 from Can to KWI on 14/9/2016
My flysmile No UL [protected]
my booking Reference 4AJ5OS
HOSSAM ABUSHADY