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1.6 19 Complaints
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Staffmark Complaints 19

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7:19 am EDT
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Staffmark Pay increases

When I hired in at Staffmark I was told by your representative that I would receive pay increases on 30, 60 and 90 day evaluation, well I received very good evaluation on each by the company I was assigned to. When I inquired about my pay increases, Staffmark said that the company was to give them, I went to the HR department and they explained that it was Staffmark's responsibility, (which I already knew). I never received my increases, that was one of the reasons I accepted the job for Staffmark the incentive. The rep lied. I wonder how many other people they have done this too, false advertising

Desired outcome: The be given my 3 pay increases

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9:40 am EDT

Staffmark Services

I been calling for the past 2weeks. And no one seems to answer. I always leave a message with my name and phone number but I never get a call back. I'm tired of always calling and calling and calling and no one wants to answer the phone. And I called at all the branches. STAFFMARK IN DESOTO

STAFFMARK IN ARLINGTON

STAFFMARK IN MESQUITE

STAFFMARK IN RICHARDSON

NO ONE ANSWERS THE PHONE!

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4:56 pm EDT
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Staffmark Shorted my check

I worked 3 days, plus 2 hours on an assignment I quit. 8.0 hours each on 3-27 thru 3-29, plus 2.0 hours on 3-30-23, the day I walked out in frustration. The rate was $21.00 but I was 2nd shift so I was also supposed to get $1.10 extra for premium. Not only did I only get paid for 17.75, but it was also at the base $21.00 rate.

I've called and got the automated run-around and also left a message at the local branch as they "were busy with others" to answer the phone and haven't gotten a call back. If they don't call, I will drive directly to my local branch and do whatever else I have to, to get my payroll. Sounds like this is a common problem for years with this company.

Thank you!

Desired outcome: I would like the rest of my payroll direct deposited to my account. They owe me 8.25 hours at the 2nd shift rate of $22.10, plus 17.75 hours at $1.10 premium since they only paid out at $21.00.

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Is Staffmark Legit?

Staffmark earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Staffmark to be a trustworthy company. Although there's a 15% resolution rate for customer complaints, which deserves attention, Staffmark is known for their high standards and safety. If you're thinking about dealing with Staffmark, it's wise to check how they handle complaints.

We found clear and detailed contact information for Staffmark. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for staffmark.com can be seen as a positive aspect for Staffmark as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Staffmark's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Staffmark.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several users have reported concerns about the legitimacy of Staffmark as a job board or recruiter. We suggest that you proceed with caution when using this website and thoroughly research any job opportunities or offers before providing personal information.

However ComplaintsBoard has detected that:

  • While Staffmark has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 19 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Staffmark protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Staffmark. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
V
9:42 am EST

Staffmark Consistently inconsistent

I initially applied for position in Minnesota a couple weeks ago. I have to say that the methods of recruitment and hiring that Staffmark uses are unusual and alienating.

There's been no human contact, a few emails and occasional text's. It's been so slow that I began searching elsewhere for employment. The person who reached out to me via text, was seemingly not really interested and responses to my inquiries were addressed sometimes on the same day, sometimes a few days later. Now I'm no longer hearing from her at all, but a new person is contacting me regarding testing.

Why is there no way to call and speak to a human being? I would drive to the Staffmark location near me but "Staffmark", according to Google maps, isn't even there?!?!

As I said, this has been going on for a couple weeks and we are just now at this point? Phone calls would've made it so much faster, and I would be working for you already.

I'd contact Staffmark directly but even that is made more difficult than it should be, The helpline seems to be experiencing "technical difficulties" non stop, broken or circling links and no way to just send staffmark an email directly.

Enough is enough, Staffing agencies are everywhere, I'm no longer interested in working for Staffmark.

Desired outcome: Staffmark representatives should be "real" and we should be able to speak to them. "Virtual offices" are normally something scammers use and it raises too many red flags.

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10:08 am EST
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Staffmark Staffmark/prostaff employment services employees

I originally went to the richardson location off of Renner rd. And Jennifer was very helpful. I called her for a week, left messages, my calls were never returned, nor was I contacted to be told that the job was no longer available or to speak to me about other opportunities. She said I’d be sent to Shutterfly and she’d call me. She never called with the start date so I drove back out there only to sit in the lobby and listen to their personal conversation about parties, trivia and whatever else! I finally started recording them when another employee yelled from a office and I was still sitting there. Finally Rita come out to assist me (obviously the only person in that office doing her job because it was her initials all down the sign in sheet) she told me my background wasn’t done and that Shutterfly wasn’t needling anymore people. Rita ran my background for another position and said I’d start next week next week came and I received a call saying the position was no longer available and that there was a position available so I said I’d take it if there wasn’t heavy lifting. She too never got back in touch with me and didn’t respond to my email. I was involved in a fired sue to no fault of my own and I’ve been going through some difficult times every since, and now I’m behind on my bills and my cars up for repo. Staffmark has been lying to me since November about jobs and I’m very disappointed. I’ve never had such a horrible experience with staffmark until now, I’ve lost all respect for this company and really feeling like if I was Hispanic this wouldn’t be an issue! NOW IM ON STAND BY FOR BATH AND BODY WORKS FOR DESOTO/IRVING - and my thing is why is it so hard to get someone to keep you up to date so that you don’t come across to creditors as a liar. I’m very upfront and when I saw I’m going to call someone I do and I’m looking like a liar because I can’t even tell them start dates. I’m on edge and very tired. People keep saying things about staying positive and god and I don’t have the patience anymore. Times are getting harder and maybe staffmark recruiters need to be without pay for not replying to emails and messages because it is part of their job description. It’s very frustrating to keep being blown off and told about jobs you’ve already told them you can’t do. Just because someone is desperately seeking employment doesn’t mean they don’t deserve to be shown respect while doing so. I’m older and know how to conduct myself in business and these employees do not! ESPECIALLY JENNIFER AND THE RENNER OFFICE! Staffmark has truly gone downhill and I hope y’all get back on track! I have a recording but it can’t be shared but it’s d love to play it for someone.

Desired outcome: These offices to do better about answering their phones, returning phone calls and responding to emails

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2:07 pm EDT
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Staffmark Paycheck

I havent been paid for two weeks of work pkease help i cant get in touch with them and dont have money to get to the office. I had direct deposit and daily pay. I am owed $380 daily pay told me to tell them to put me on active roster but i cant get a hold of them i have texts and screenshots of my attempts to get help and have been ignored please help me

Desired outcome: Please just pay me i worked for that money help me

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7:07 am EST

Staffmark Paycheck

I am providing you with this information to substantially let y'all know I'm in the process of suing y'all for improper payment pain and suffering and also other small claim Acts for not paying me accordingly to my job professional assignment we are on Saturday and this is about the eight times it's been happening to me in one year's time so now I'm following a motion and a petition to sue y'all a small claims court and turn it into a civil suit

Desired outcome: My paycheck and settlement from lawsuit

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12:34 pm EDT

Staffmark Job recruitment

They contacted me through email about a job I applied to on their website, as soon as I responded to the email, they contacted me through text message, not phone, with what seemed like an automated machine, I was asked a few yes or no questions then given three interview choices (telephone), I chose the second one, which was two days later, well the day after I received the automated text messages, I went back to the website where I originally found the job I applied for (not the company website) to look for more jobs and found out that the job I was supposed to interview for was already closed, I contacted the automated text message number and got no response (obviously, since everything was automated), the next day, I didn't receive the "interview call" that I was supposed to receive, talk about prank, hard to trust job recruiters these days

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2:10 pm EST
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I am kinda upset cause I need a new assignment my last assignment had poor management I stood there half the time waiting for someone to tell me what to do at ups. And now I need a new assignment and i. Can't seem to get one my name is trina huddlestun I have never had an issue being able to get an assignment. But now it's a big old deal and nobody contacts me back they blow me off

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7:51 pm EDT
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I done a drug test in Wed and come Friday still no results. I emailed called and not once did they email me first to let me know thefs still was no results. I'm very upset that ibe lost 4 days off work bc of a drug test I was told that would be back in 24 hrs. They act like they don't care and why should they bc they getting paid and I'm over here...

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6:54 pm EDT
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I've been waiting 3 weeks now and still haven't got my first pay check from Staffmark in Lebanon Tn and they just keep telling me to call back later because they don't know what's going on I've been calling them every day and every day is the same [censored]. Would never work for them again that's for sure. Then I be calling sometimes and they tell me to return...

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2:26 pm EST
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Diane L. Cervantes is the account manager for Fox Racing in san Diego, we all get hire as temps and if we prove we are worthy Fox will give you a black Badge meaning a direct hire from the campany; Diane hire her daughter Janell as a temp and this is my concern, how do I know that they will no be a conflict of interest and the preference will be towards the...

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5:25 pm EST

Staffmark employee privacy and sexual harassment

Well the my supervisor named Fredrick Sloan sexual harassed me by touching me and he also threatened me by looking up private information. When I declined he offers he told me that this female coworker a promotion. Mind you she wasn't working there longer than me. He touched me private areas also. He turned everyone against me and never gave me a raise. I told the staffing agency and management but nothing was done. So now I'm getting a lawyer.

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5:45 pm EST
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Staffmart incident on Tuesday, January 19. I used to work at CEVA through Staffmart. I tried to get into work close to 6:00 p.m. and my badge didn't work. A security officer was right behind me and made a comment about my badge not working. I tried once more- then he asked for my badge. He looked for my name in a book he had at the desk...my name was not...

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1:29 pm EDT
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Staffmark sham company

Company works you 90 days, and they only offered one place to work, and then they tell you that the company is interested in hiring you, they pay you less then what the company is paying, no benefits, and at the end of the 90 days they call you on the phone and tell you, "Your services are no longer required" out of my group of about 12 people I saw no one hired, the company keeps about 32 temps working for the company at all times, but they cut the temps lose, after the 90 days, they are no real job, and my last pay check of 40 hours I am told they cut a paper check, which I am yet to received, also clocking in and out is a joke, was there about a month before they got me on there clock which should be illegal.

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Jedd6
US
Nov 15, 2011 11:47 am EST

Employees are treated extremely badly. If the company were on the Titanic, you work there but aren't management, you'd be the last one off.

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6:04 pm EDT
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Staffmark took back job offer last minute

I had quit my job on 5/2/14 to start a new job (due to me being laid off in the department I was initially working in and also me being transferred to a different department where my hours were reduced from 40 hours to about 25 hours. The new job that I was supposed to be working at put me thru the whole new hire process (they had me fill out a whole bunch of paperwork with my confidential information (including my social security number, date of birth and driver’s license number) on it, did a background check, made photo copies of my driver's license and social security card, came in for a drug test, etc). I was told that I was going to start working the following week beginning 5/5/14. After a whole week went by and not hearing back from the hiring manager (Keiri Almeida who works as an on- site manager for Staffmark in Dedham, MA) I decided to give her a call. I spoke with her the week beginning 5/19/14 and she stated that her boss told her to hold off on bringing me in to start working; when I asked her for a further explanation she could not give too many details. Another week and a half went by and once again I had not heard back from Keiri so I had to give her a second call to see what the holdup was. When I spoke with her the second time, she stated that someone of higher authority believed that the job position that I was supposed to be filling was no longer needed. I explained to Keiri that I had quit my job to work for this position. She stated that she completely understands and that she is going to have a big meeting with her boss and the undisclosed person of higher authority that was behind taking back the job offer and will get back to me as soon as possible the following day (to this day I have not heard back at all from Keiri). It has been well over a month now since I last heard from Keiri and she did not reach out to me after the last time I spoke to her with any updates which I believe is very unprofessional. I have been behind on all of my bills and my bank account has been overdrafted multiple times thanks to this inconsiderate individual.

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7:07 pm EST

Staffmark unprofessional response to employment inquiry

On the above date, I submitted my resume for possible review for vacancies with Mas Tec through the above employment agency via email. I had been advised by a former co-worker and friend that the above staffing agency would be hiring to fill a new training class scheduled to begin on 07.11.11. I had previously attempted to contact the recruiter in charge, but was unable to speak with her and she did not return my call. The friend in question suggested I submit my resume directly to her email and that is what I did.

The above recruiter called me approximately an hour later and stated she needed to ask me a "couple of questions." She proceeded to inquire about my recent work history and stated that I had not lasted more than 1 year with any previous employer. I answered her subsequent related questions and she proceeded to state that she knew the company in question well and wanted to only recruit serious persons who would not leave if they were offered higher pay, etc. During our conversation, the recruiter in question placed me on hold on 3 different occassions and did not follow proper phone etiquette.

Additionally, her tone became more and more agressive and proceeded to berate me over my personal employment history. She further denigrated my record by stating the person who had "recommended" me was doing very well in training and had an excellent employment record himself. She stated that they would honor his recommendations because of the above, but that my answers were in contrast to what my answers to her questions were. At the point at which the recruiter continued to chide me for my personal employment history, I asked her if this was a "cross examination." She proceed to ask me if this meant that I was not interested. I told that it did mean I was not interested and I disconnected the call.

My complaint is not about her right to screen potential candidates for good employment history and other qualities, but for the manner in which she quickly cut down my personal history and in a sense dismissed me as an inadequate candidate. Further, her lack of tact and understanding of the reasons why workers need to leave employment was sadly poor and she did not display the simplest form of respect or willingness to work with me and explain her reasons in a manner that did not totally diminish the caller.

It has been my experience with several employment agencies that I have in a sense bent over backwards to comply with all the requirments made of me and prove that I have the skills and the creditentials I place on applications and then I do not hear from them. Ms. Julie Oiterong's call with me was very upsetting, but it will not deter my job search. I am certain that in spite of this episode that I will find gainful employment with a company that will accept my fair days' work for a fair days' pay.

This demonstrates yet another of the unpleasant and hectic occurrences in the life of a job seeker.

Thanks very much for the opportunity to express my complaint here.

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DoctaDankenstein
Santa Rosa, US
Mar 20, 2012 11:26 am EDT
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Agreed. All hiring managers at Staffmark are very rude. One of their names is michelle and works near the Vallejo, CA one. She is a ###, i advise everyone to stay clear of this agency

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12:49 am EST
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Staffmark not recieving a check for the days I worked...

I had worked on 01/19/11 & 01/20/11 10 hours a day but they are denying my work, saying that I had never filled out any applicant. & haven't gave them 2 formed IDs' .
I had filled all the application plus took my drug test & gave the 2 formed I.Ds'. The next day I went to work. I still I my paper & direction p[lus my bandge to the company. I don't have any skylight card, so therefore my check should be mailed. Come & find out today 02/01/11 I haven't recieve anything. It just like I had worked for free & I needed the money, I do have bills to pay. Now they are telling other thing like I had never worked. I do have a first shift job but I worked for them at night & I do have proof. I would like to get paid, what's brlong to me.

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TheTruTabu
US
Sep 16, 2015 8:18 pm EDT

So go to your local government office for Department of Labor and file a wage claim. That is the easiest way to get the money due. If more people would do that then businesses would know that they can't short-change people anymore and stop being greedy with their revenue. File a wage claim, yes the process can be lengthy, but that business does not want to be put in front of the State Government to answer why they did not pay for the hours worked. Most times you can receive double what you are due just because they did not pay you within the time frame for final paychecks. Stop accepting things as they are, make a difference and make your voice heard.

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2:11 pm EDT
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This company is a nightmare to work with. They undercut people's pay routinely, and intentionally, hoping they will eventually get fed up with the run-around and just let it go. "Fake checks" isn't the way to put it, but it was the closest thing that was fitting. They don't even OFFER checks as an option. You need to choose either direct deposit or have the...

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Frequently asked questions (FAQ) about Staffmark customer service
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Is Staffmark a legitimate staffing agency?

Yes, Staffmark is a legitimate staffing agency with over 40 years of experience in the industry.

Is Staffmark a scam?

No, Staffmark is not a scam. It is a legitimate staffing agency that helps job seekers find employment opportunities.

Does Staffmark charge job seekers fees for their services?

No, Staffmark does not charge job seekers any fees for their services. Their fees are paid by the employers who use their services.

Is Staffmark a reputable company?

Yes, Staffmark is a reputable company with a long history of providing staffing services to businesses across various industries.

Does Staffmark conduct background checks on job candidates?

Yes, Staffmark conducts background checks on job candidates as part of their screening process for potential employees.

How does Staffmark ensure that its job postings are legitimate?

Staffmark works with reputable employers and conducts thorough vetting of their clients to ensure that their job postings are legitimate.

How long has Staffmark been in business?

Staffmark has been in business for over 40 years, having been founded in 1970.

Does Staffmark provide benefits to its employees?

Yes, Staffmark provides benefits such as health insurance, 401(k) plans, and paid time off to eligible employees.

Is Staffmark a good place to work?

Staffmark has a positive reputation as an employer and is known for treating its employees fairly.

Does Staffmark offer training and development opportunities to its employees?

Yes, Staffmark provides training and development opportunities to help employees enhance their skills and advance their careers.

Is Staffmark accredited by the Better Business Bureau?

Yes, Staffmark is accredited by the Better Business Bureau and has an A+ rating.

How quickly does Staffmark place job candidates in positions?

The length of time it takes for Staffmark to place job candidates in positions can vary depending on the specific job and the candidate's qualifications.

What types of jobs does Staffmark offer?

Staffmark offers a wide range of job opportunities across various industries, including manufacturing, logistics, and office support.

Does Staffmark offer temporary or permanent job placements?

Staffmark offers both temporary and permanent job placements, depending on the needs of the employer and the job candidate.

How does Staffmark ensure the safety of its employees on the job?

Staffmark takes the safety of its employees seriously and works with its clients to ensure that proper safety protocols are in place at job sites.

Does Staffmark offer remote job opportunities?

Yes, Staffmark offers remote job opportunities in some cases, depending on the specific job and the needs of the employer.

Is Staffmark an equal opportunity employer?

Yes, Staffmark is an equal opportunity employer and does not discriminate on the basis of race, gender, age, or other protected characteristics.

Does Staffmark offer job search assistance to job seekers?

Yes, Staffmark offers job search assistance to job seekers through their website and through their network of staffing specialists.

How can I contact Staffmark if I have questions or concerns?

You can contact Staffmark through their website or by calling their customer service hotline.

Does Staffmark have locations outside of the United States?

No, Staffmark only has locations within the United States.

Overview of Staffmark complaint handling

Staffmark reviews first appeared on Complaints Board on Sep 12, 2009. The latest review Pay increases was posted on May 5, 2023. The latest complaint sham company was resolved on Oct 24, 2014. Staffmark has an average consumer rating of 2 stars from 19 reviews. Staffmark has resolved 3 complaints.
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  1. Staffmark Contacts

  2. Staffmark phone numbers
    +1 (704) 778-3912
    +1 (704) 778-3912
    Click up if you have successfully reached Staffmark by calling +1 (704) 778-3912 phone number 0 0 users reported that they have successfully reached Staffmark by calling +1 (704) 778-3912 phone number Click down if you have unsuccessfully reached Staffmark by calling +1 (704) 778-3912 phone number 0 0 users reported that they have UNsuccessfully reached Staffmark by calling +1 (704) 778-3912 phone number
  3. Staffmark emails
  4. Staffmark address
    13331 York Center Dr., Ste B, Charlotte, North Carolina, 28273-6533, United States
  5. Staffmark social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 15, 2024
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