Staples
Reviews and Complaints

I received an email from staples and it told me I could use these to buy HP toner with 15%. Later, when I got the staples, they just said that is a mistake and won't give me the deal. They fooled me. A company could send wrong email and fooled the costumers. What a "big" company it is!
The black one is the email they sent me. The white one is the coupon they have in the store.

I wish to make a complaint about Staples’ online service.

On Saturday, August 20th at 10pm I went to order a Brother Printer (Item 792930), 3 8gb flash drives (Item 785429), and a 4pk of Gel Ink Pens (Item 924579). I also added a $25 off $75 coupon (# [protected]) and a coupon for a Free USB Digital Video Camera (# [protected]). Both coupons were accepted without any issue.

During all this time, the website was running extremely slow. I also kept getting errors from Staples, such as "We're sorry, the link that you clicked on could not be served. We are experiencing a temporary delay due to high volume. Please click RELOAD and try again. We apologize for the inconvenience."

When I got past the errors, I saw that the order was made, but order confirmation was missing my coupons!

When I went back to check my order online, I received this message:
“Sorry, but an error has been made. No online orders were found for your username. If you placed orders via phone you can search for them by your Staples Number or by Order Number.”

When I went to go back and check my order the next morning (order [protected]), I saw my order was not only missing the coupons, but the Brother Printer as well! The brother printer was on the receipt from the previous night. (attached)

When I called the Staples phone number [protected] for assistance, I had to wait for a very long time before I got any assistance. When I told her about the problems I had with the order and how the brother printer is clearly displayed on the Order Confirmation, she kept telling me “The Brother Printer HL-2140 is out of stock, sir.”

After the poor service received from customer service, I had to cancel my order.

I’ve had many problems before with the Staples online service, but this has been the worst of them all.

I am writing here and the Staples Corporation because they are poor service they have with the consumer.

I took my computer to Staples/Easy tech for some virus removal and was told that I'd be better off buying one of their new computers. Not knowing better I did purchase one that was on sale. And I needed them to transfer my files from my old computer to the new one. They said that they could have it done in 3 days and I could pick them back up at that time. I returned in 3 days and the new pc they had sold me was also sold to someone else by accident. I was a bit miffed but I understand mistakes happen sometimes. I then asked about my old computer they were supposed to transfer my files from. And guess what.. they were unable to locate it as well. I asked to speak to his manager and he promptly located her and brought her over. She apologized and asked if I'd mind calling her tomorrow and she'd have an answer for me at that time. I proceed to ask her for my money back for the purchased computer and I would only be interested at this point of getting my old computer back and nothing more. I returned the next day to find my old computer back but I noticed it was missing random screws from the tower itself and when I attempted to start it up nothing turned on! I then started looking for a reputable service that would help me with this non working computer. I eventually sent my computer to a service called secureremotesupport.com. I was called a couple of days later and was told that the computers power supply was not plugged into something he called a motherboard. They were able to salvage and reassemble my computer, swept it for virus' and sped it up. And it didn't cause me to have to purchase a new computer.

I am shopped at different staples and I realized that I have been charge twice for thier so called protection plan and basically you have only 30 days to notice and get a refund. I also had brought back a item that had a protection plan on it and they never refunds my PP, I was very disappoint and will never shop at staples again, . I would also warn customers about paying for a protection plan on computers and ohter items, the computer dept will offer free PC tune ups but what they really want is to get your money to fix simple issues that you can do yourself and the turn around with getting your laptop is longer than three days.

The computers aren’t always secured and you really dont know who is working on your computer or who has access to your computer. I am very disappoint in the staples customer service there number one job is to get you to buy protection plans on computers and all other products when most of the time you are just plain being ripped off.

I took my laptop to staples when it started to act up, and they initially told me it was my hard drive and they would fix it. So, 2 weeks later, they call me and tell me it is not the hard drive, but a problem with the motherboard. They said they would send it to their depot repair and they would fix everything that is wrong with it. After 2 more weeks, I called them to see if it was ready, and they told me it was back. Just last week, the same thing was happening, so I went back. They said it is a problem with the motherboard again, but they wouldn’t cover it under the warranty because my warranty expired on July 6th, and I was there the morning of July 7th.

With their 90 day warranty, they start the warranty the day they ship it out, before it is even repaired, so by the time I got my computer back, I had already lost over 2 weeks of my warranty. They called the place to do that did the depot repair and they said they would not cover it, but the people at Staples told me they would help me purchase a new computer if I wanted to….yeah right, even if I was going to purchase a new computer, it wouldn’t be from them after seeing what kind of service they give you!

After my grandsons had come and stayed with me for a long holiday weekend, I noticed that my computer was acting goofy. It was taking a very long time to start and wouldn't go to my news website. Every now and then I would get these pop ups asking me to purchase this form of virus protection. Knowing that I already had it, I opted not to purchase this one.

My husband then called a Easy Tech technicians at Staples to come out and fix it. The technician showed up 20 minutes after their "one hour window." When he finally did arrive he found that we did indeed have a virus and would need to have it removed. We had the young man here for about an hour and a half when he finished. We paid and he left. I didn't think to check his work and didn't end up using the computer for a day or two. When I did finally turn it on it was the same thing. Slow to start, slow to use the internet and now it wouldn't shut off. I was now getting pornographic material popping up on the screen every so often.

I called the technician back at the store back and made another appointment for someone to come out again. When the second technician arrived he mentioned that we'd have to pay another "visit fee". I objected because we had already paid them for not fixing the problem originally. After some discussion he left and we still had a bad computer. My husband mentioned maybe we should just buy a new one. My daughter then suggested calling someone else to fix the 2 year old Dell.

My daughter looked up a few companies and called around and priced what it would cost to have someone fix it properly. After a few calls we decided upon secure remote support. They only charged us $79.99 and told us that if they couldn't correct the problem that we didn't pay. What a deal! And they were available to fix it right away over the internet so that I didn't have to wait for another appointment. The technician that helped me was very kind and understanding and... willing to explain things to a non technical person. I know from now on who I'll be calling for my computer needs in the future secureremotesupport.com.

Image going into a Staples office store to make some black and white copies that are generally cheaper than most copier stores and finding out you're being charged for colored copies. At a rate of $0.49 cents per copy vs $0.09 for a black and white copy, it's insane if the copy is in black and white to be charged for a colored copy. We had walked up to the self service area and there was no sign anywhere ( we checked) about being charged no matter what color you copied in. But the women at the desk inform it didn't matter, the copies were made and had to be paid because they were copied on a 'colored copier'. Of course when you use self service, you have to use a credit card to use the copier in the first place. If you use a self serve copier, make sure you check how much the first copy is before continuing!

To make it worse, I found out they charged us later an additional $1.00 when we had already paid and didn't purchase anything else in the store. What a bunch of BS! I don't know how they can get away with charging people for full color copies when they were done in black and white. Whatever the machine is, it should be charged what you copied in- apparently Staples doesn't understand that copying should simply be priced black and white.

Went to Staples in Bensalem, PA, for a camcorder. I was going on vacation in two days and wanted to do some filming, but didn't have much time to decide on what to buy. The sales woman showed me a Sony for $329. I liked it. But when she went back to the stock room to get one, she came out with a Canon instead.

They didn't have the Sony in stock, she said. Funny, the Canon was nowhere to be found on the display, but the Sony was still proudly sitting on the shelf. I needed a camcorder, though, so I asked some questions about the Canon.

The Canon had fewer/inferior features compared to the Sony, particularly a poorer optical zoom, a key feature. According to the sales woman, the Sony had 80 Gig memory card included, but the Canon had 64 Gig, which was probably enough for my needs.

The Canon was priced at $279, so I figured what the heck, you get what you pay for and bought it.

But when I got home, I found that the sales woman had been wrong about the memory card -- there was NOT a card included in the package. (Maybe an innocent misunderstanding on her part, maybe not.) Also, the box for my new camera had previously been opened by someone else, as evidenced by the torn packaging inside. Maybe someone else bought it before me and returned it. Or maybe the store help borrowed it for their own vacation then brought it back to the store.

I called the store to ask them to fix the situation. They said the biggest memory card they have in stock is 16 Gig, costing $40. Tack that onto the $279 plus tax already spent and I'd be paying basically the same amount for the inferior Canon plus memory card as I would have paid for the Sony, the one that I wanted in the first place and that was still on display.

This was BAIT AND SWITCH for sure.

While still on the phone, I asked the store manager to comp me for the 16 Gig memory card (just one-fourth the memory that the sales woman told me the Canon already had) and I'd call it even. Seeing as how I was spending more than $200 a month in the store on print jobs, I figured that the store manager would want to take care of me.

But the manager absolutely refused, then tried to cut the call short because it was her closing time. I told her that I would be back in the store the next morning for a full refund and she'd never see my rear end in that place with my monthly print orders again.

Staples easy techs are like windows 95 competing against windows 7 in a maxpi contest. Well simply, its a great way to blow money. First, dont let the sales manager fool you (He will tell you anything because his jobs always on the line) by saying his techs are certified. They are not. Next time, ask any staples to show their certifications in the easy tech. It will be funny to watch them turn pale. Other than a 10 minute preschool version of computers 1-0-1, there is no training or certifications for staples technology associates. After the fact that most easy techs are dumber than rocks, they also do not tell you that there will be about 5 easy techs working on your computer and your information is open eyes to all. Not only does all of this make them already sound like idiots, but what is even better is they don't even do their own work! Its some # off in the philippines. So overpriced work becomes a problem when your computer comes back messed up (Which is about 4 out of 5 around this district (I wont release store numbers) the techs have no idea what was done to it, so cant begin to try to fix it with their lack of knowledge and lack of direction.
Give it another 2 years and there will not be an easytech
[protected]

Bought a Kodak 5250 in March 2010 with the 2 year Staples Technical Support & Protection Plan. In May 2011 the print head was determined by Staples and Staples Technical Support & Protection Plan to be bad. Staples said "Call the Warranty Company". I did and they said "The print head is a CONSUMABLE item and NOT covered under warranty". Hard to believe that the print head has been consumed - I can still see it and touch it! In any case I have called all the way to the Staples Office Of the President and even they stand be hind this useless warranty. Staples does not even carry print heads for Kodak printers, but the do carry other consumable items such as Ink, Toners, Paper, Pencils Etc. I suggest - if you still need to buy at Staples don't waste money on the Warranty or go to Walmart (no questions asked when a product needs warranty work).

I work for Staples and was told to tell a customer thata didnt want a protection plan that we are out of the computer they wanted because they did not want a plan. Staples had 7 of the compter. After the customer left the Manager said" Screw that Jew ###". Now I was shocked and just stood there with a look on my face. I tld the managers I would not lie to a customer ever!
The manager do not care about anything but their bonus at the end of the year from ESP from selling plans. Ths is by far the worst company I have ever worked for and the manager in charge should not manage anyone.
Do Not buy the plans for any computers they are biggest rip off ever!
Jonny

Bought Hp G62-340us laptop.Worked for 1 day and mouse or cursor froze.Talked to store techs no help.Told to bring it back.Took it back for a refund put through 3 different people all trying to do a swap or upgrade but no refund.Went to manager who said I could only get a corporate check and that would be around 3 weeks.Then when I agreed they reneged on that.Told to come back next week and work it out then.(This would be past the 14 day return so I asked for an extension they said sure until I asked for it in writing.I was given a replacement computer and rudely told no need to come back deal with HP -Staples was no longer involved.Worse than any used car lot I have ever seen.The charming people turn very very rude when you attempt to return an item they only want you to swap or upgrade-when you say NO, I want a refund it all changes.Never will I or my company do bussiness again with staples.

After 14 days, you cant return any product to STAPLES directly, you need to contact the manufacturer. I bought an HP Printer from Staples 2 months ago, and its not working. HP agreed and decided to send me a new printer. However, only if I give them my credit card to ensure I send back the defective one within 14 days. I find this terrible customer service, so I thought I could simply return the defective printer to my local STAPLES location...

...NOT! They refused to handle it unless I bought their extended warranty service plan. So let me see, they WONT take the product back, but, if I paid additional money at the time of purchase they WILL take the product back. Thats why I will never buy from STAPLES again, poor customer service.

Contacting the local store manager directly AND calling their customer service line was no help at all. Understanding a problem and making a decision to ensure your keeping your customers happy and LOYAL is what its all about. STAPLES clearly does not understand this.

I am a Sales Manager in the Northeast responsible for 7 sales reps and all of their office supply expense authorizations, I am immediately instructing them that any purchases at any STAPLES will NOT be approved. Thank god my factory does business exclusively at WB Mason.

At the time I purchased the printer, I was promised an easy in store exchange for a new one, in the event that anything happened under the 3 year warranty which cost $79.00. When I needed a replacement, I was sent to an 800 line to create an incident report. Next, the replacement vendor, sent a REFURBISHed one. I had to pay the UPS pick up fee for the broken one. Each vendor in the process pointed the finger of blame at the other vendor. Now, 5 hours of my time later, the refurbished one does not work and no one wants to solve the problem.

NEVER BUY A STAPLES WARRANTY.

I purchased a HP 4500 Printer, copier, fax machine in mid Dec. It jams constantly and doesn't perform. Took it back to the Staples Store in Spokane and they told me I missed the 2 week return prochedure by a week. Now I have to send it back to your Corp office. But they wouldn't supply an address for shipping to this office - only an 800 # to call. I called twice last week and after 20 minutes I got caught in the phone tree maze. Finally made contact the next Tuesday and was told I'd receive an e-mail message immediately which would include this super secret address. It hasn't arrived all day. I'll never go there again, there a Office Depot do the street and I'll get my paper and office products from them. As far as office equipment I should have bought this machine at Costco, no hassle, good service, and no phoney Corporate runaround.

I was sold a 2 yr "no question asked, bring it into the store and we will replace it, " replacement warranty for my printer. After one yr it quit working, I returned to the store and they said that I would have to send it in, that they do not take them at the store. That is not what I purchased! The manager said there was nothing he could do, but call the DM the next day. He understood my frustration and that many others felt the same way but that corp had made the change. This is totally WRONG. They should honor what was sold and make the change by quit selling this kind of warranty. I will never shop at Staples again. Don't you get "stapled"

I don't hate Staples, but they are going the absolute wrong direction with their coupons.

I received a $25 coupon that could only be used when placing an order online or over the telephone.

My local store has the product in stock, but cannot honor the coupon.

Ridiculous.

I ordered online and was given an estimated delivery date of the next business day.

It has been three days and the product has still not arrived.

Great move, Staples. Take a loyal customer, offer them a deal and refuse to homor it when they have the product in their hands. Push them to an inconvenient venue and then fail to deliver in a timely manner.

Kudos.

I've worked for staples for a little while. It's good to have a job, but we aren't treated very well. Customers can be treated worse — all for the sake of saving the company some payroll dollars.
Associate hours are cut so there's no one to cover for associate breaks even if we have to go to the bathroom. I've waited 4 hours to get a requested break to go to the bathroom — that's not good.
There are times when there is no associate scheduled in a particular department so one associate will try to cover 2 or 3 areas. That's impossible!
We get written up if we don't sell the bogus plans or tech services - that's why we push them. They increase our sales, and since most of them expire before you would need to use them, it's just extra money for staples.
Never have staples work on your computer! Even if the uncertified associates don't ruin your computer, they will go through your files and show the other associates what they've found. The free pc tune-up is just a way to 'find' problems so we can recommend services that you could do yourself.
The rewards program is a way of making the customer think that they are getting a good deal when they get a coupon back. These programs actually increase the price of items in the first place.
When we push the pen of the month on you, it's because we are trying to win a contest, not because it's a great pen.
Those surveys that print out on the receipt — if we don't point that out to you we can get in trouble. When there's 10 people behind you in checkout, we just might not have the time to explain it to you. Sorry bout that.
If we cannot acknowledge you within 30 seconds or 3 minutes, depending on the department, we can get in trouble. Think about it — can you always answer your door within 3 minutes? We'd actually like to be able to spend a lot of time with each customer, but due to understaffing, that's just not feasible, but we can get written up if we don't. So, if we have to plow through your questions, it's because there's other customers waiting. Sorry bout that.
So many rules make for pushy salespeople. Pushy salespeople make for unhappy customers.

I went to the store this weekend to purchase a desk and a filing cabinet. I decided to take advantage of the advertised "free delivery" option. So, instead of taking the items with me that day I opted to have them delivered to my house. My delivery date was estimated 9/14/10. Confident that the delivery date would occur as stated in the paperwork I received, I took off work to wait at home for my already purchased items. I received a call today, 9/13/10, at 3:00 p. M from a staples representative asking for me to call her back before 5:00 p. M. Or my order will not get delivered on 9/14/10. She claimed that she needed to verify information before it could be delivered. Needless to say, I could not call her back before 5:00 p. M. Due to work. After the run around and calling several 800 numbers they basically told me that it was too late for it to be delivered on 9/14/10, as originally promised. No apologies were rendered only an expectation that I would be okay with this change. Well, i'm not okay with it considering that I have loss a day of work due to this great inconvenience. So my advice to others consumers - don't do delivery unless you have time to waste or just shop elsewhere! I cancelled my order and i'm buying my items somewhere else! Thank you staples for wasting my very valuable time.