Staples
Reviews and Complaints

On September 29th, I was at your East Rutherford, NJ location. Your cashier totally ignored me, didn't speak, look at me, etc. just threw my items in a bag. I complained online, and was contacted by an assistant manager, Britney. I explained what had occurred. She was courteous and told me to stop in and see her.

I have been in the store four times since then, but no Britney. She's off, left for the day, on vacation, etc.. Not only that - not one associate even approaches me to ask if I need help with anything as I wander the store. I have to try and get someone's attention, which is difficult as I guess wearing headphones and listening to music while you're working is normal.. there are always associates in the store, but hardly any customers... it says a lot when your associates are just ignoring them anyway..

On my third attempt to find Britney, a group of four to five associates were standing up front, just checking out their phones. I mentioned that someone had spilled quite a lot of ink or something in an aisle creating a big puddle, and I had almost stepped in it. I was given a dirty look by a male associate..and no, no one made a move to clean it up or check it out..

Tonight was my fourth visit to look for Britney (not in today). I also needed to purchase something for work.. ONE other customer was in the store, several associates, no one approached either one of us.. and then a lady asked me if I needed help! I wish I knew her name, I was so surprised.. she stated Britney was not in, but would I like to speak to Kyle, another manager? I agreed and she told me to wait up front by the cashier area... after several, ten minutes or more, and no Kyle, I left. I could see workers, the other customer, but no one coming up. No Kyle.

Totally appalling, inexcusable way to treat a customer.. which no doubt explains the lack of customers in this store.. a store full of associates with no interest in helping anyone!

Barbara Mishaan

I am filing this compliant from Staple.com. I am not sure of the coupon and i do not want take no chance of going to buy something and they didn't take it. the coupon number# [protected] And its Expires on 02/28/2019. This is coupon for last order i made. Its was previously order. The order# [protected], the item is Domtar Earth-Choice, Colors Index Paper 8.5 x 11" Brite-White 250 pk # 81038. I am not sure if i will not use it.

Dear Sir / Madam:
My name is Tony Bobet. I resided at 1710 Seward Avenue. Bronx, New York City, 10473, Apartment #5-G. I order an item name is Verbatim 47 GB DVD-RW for the amount of $29.99. When I received the item. And, I saw the receipt. Is much different then the one.in the below of this page its will show of what I am talking about. I am not scam or fraud of the amount.

order no [protected]
member number [protected]
from email: Arrives in Store By: Friday, September 14, 2018
I ordered ink and oversized printer paper from Staples on 9/13/2018 specifically because I needed the paper immediately and Staples said it would arrive by 9/14. (see statement from email). It did not arrive and today is the 16th and it still has not arrived.

Good evening,

Last week I went to the 2nd Avenue store to try to get an estimate and until today I didn't' receive any email or call form Craig, who took my order at the store.
Today I had to go back to the store to try t get this estimate again and Craig was looking after another customer for more than 20 minutes, then another girl (unfortunately I didn't' ask for her name) came to talk to me and she said I had to speak to Joni por email - Joni is an Inside Print Specialist who email me last week with part of my estimate.
The thing is, I saw Craig going behind the glass and talking to this girl and right after this talk she came out telling me that I had to talk to Joni.
She was really rude to me and he pretended I wasn't there.
I am very much disappointed with this kind of service and will tell people I know who goes to this store about this.
Today it's raining hard here in New York and it was a waste of my precious time and also I didn't like to be treated the way I as treated.

Isabella

I purchased 3 I-phone charging cords and to find that they are not good cords and was not in good working order... My company has a national contract with staples for a while now, and this is the first time I had an issue... I went back to the store to exchange for a better charging cord and was ready to check out, when I presented the receipt, they cashier told me that it was longer then 14 days for electronics.. I found this unacceptable, since I was not asked to take out an extended warranty during the transaction.. I purchased 3 of these cords and all are not working..

see receipt attached.

thank you

Went to the Staples store and found a shredder listed as $89.99. Manager told the employee who took a picture of the price and ready to ring me up not to sell it to me. Manager come off as a racist. Manager was acting pompous as well. Was an older heavy set white male with facial hair. The employee was doing their job by ringing up as price listed. Manager decided to interject not to sell the item as price listed on the sales shelf.

Hi there. Let me first say that I LOVE Staples, and as a special education teacher, most of my paycheck goes to buying supplies and fun things from your stores for my students to use. Since it is that time of year, I have spent OVER $750 THIS WEEK at various Staples stores in my area buying products for my new, bigger classroom.

Unfortunately, I realized that I not only overspent on items this week, but did not need all the items I purchased. This would be a large return to the store of multiple items. So today (8/24/18 around 4pm at the Beverly, MA location) I went in with all of my purchased bags to return. I apologized to the cashier in advance that I would have a massive set of 3 transactions, and my items were separated out in a printer box that I brought into the store with me.

The cashier was very nice and accommodating toward me. He required a manager on duty to override some errors on the calculations he typed in. This manager who came over appeared miffed that I was returning so much and maybe that I asked for the errors to be checked on the first transaction (they were going to refund $29 but it was supposed to be over $90). This same manager (who I unfortunately did NOT get his name) said "What, so you just don't want this stuff?" I laughed off his initial rude comment with, "I did a lot of impulse shopping this week." He noted my reciept and negatively commented that "$500 is more than a lot of impulse shopping."

I said nothing more to him, and he left the cashier's side so that we could do the other 2 transactions. They went without a hitch (even when a 2nd manager had to override the return on the last set of items). The cashier was friendly, calm, and patient with this situation. I thanked him multiple times for helping me. I walked out into the main entrance and put my box over in a corner so I could pick up a few new items from your store (I needed a power strip for my class).

As I was at the register paying for my power strip, I hear the same rude manager yelling from the doorway to the first cashier I had seen, "After all that, THAT LADY left her box behind." I hollered over to him from register 3 that "That Lady" was right in front of him and I was taking the box with me. He was attempting to throw it out. He tried to laugh off his comment, and finally handed me my box back, then walked away.

I have never felt so rudely treated at any store by an employee. In fact, every other employee I ran into at the store today was lovely, except for this one man. I shop at Staples year round and spend A LOT of money with your company. I feel like I do not want to shop at that particular branch anymore because of this incident, and it is closest to my home!

Sorry for the overly detailed complaint, but I hope that I never have to deal with such harrassment in your store again.

[removed]

Date of incident: 9/19/2018

I called 2 of your stores in Santa Monica, CA to check on current inventory of Brother toner TN750. I was placed on hold for over 10 minutes, hung up and redialed a few times but no one answered. I called another Staples and after a short time a person answered and had the product. I requested a price and he quoted me $125.99. Your web price was $94.99 and he told me I had to show the checkout person the quote on YOUR website ie; price match. I politely told him the policy was very poor and that logically if another company sold the product for less, then that would make sense. But how do you defend a low price match with the same company? I addressed this question to his supervisor, Ashley and she refused to answer me. I told her she was a representative of the company and politely asked her if it made sense to her. Her response was it's not my company and she became arrogant and didn't want to talk.

This "policy" is terrible and isolates the unknowing public. Had I not looked online, I would have been out approximately $30! How does that serve your public relations? Furthermore, the attitude of Ashley needs a lot of improving.

The obvious solution is not to charge an additional 25%+ over the price quoted on your website. It wreaks of unscrupulous pricing.

Thank you.

Peter Epstein
[protected]@gmail.com

FRAUD BY Staples
They sold me a Dell REFURBISHED laptop in Oct 2016, CLAIMING it was a Windows 10 computer, but it died just 6 months after getting a WIN 10 OS patch. I took it to Staples and they could not fix it. I then took it to the Microsoft store and they said they had to patch the OS. This has happened FOUR TIMES every time WIN10 is updated. The last time was June 2018 and Microsoft said this time it CANNOT BE PATCHED, they claim that Staples took an old Win7 Laptop and installed WIN10 pro so they commited FRAUD making the customer into believing it is a WIN 10 Laptop, when it is an OLD laptop. I have ALL THE RECEIPTS for this but the store refuses to help because I did not return in within one year. I could not do that without losing hundreds of dollars in one time only download software. Meanwhile MS told me they could not even get the laptop to work because they no longer sell WIN 7, AND I would lose all my software. They again claim STAPLES MISLEAD me into thinking this was a WIN10 computer, when it was an OLD laptop. Staples MUST take it back and give me a refund or I will have to contact a lawyer. This is FRAUD at its worst, and Staples KNOWS THEY HAVE DONE THIS! I am still out all the cost for the software!

From: Washington, Kyle [mailto:Kyle.[protected]@Staples.com]
Sent: Monday, July 23, 2018 10:29 AM
To: Mike
Subject: RE: [EXT]:Advantage Account

I must tell you that is a very financial poor choice Mike

Are you the one responsible for your company's bills getting paid?

If you're sure than we have no choice but to respect your decision Mike!

Although we do not recommend you overpay with any vendor including us, we do appreciate all of your business on our consumer platform (Staples.com)!

Thank you,

Kyle Washington
Sales Consultant

Free next day delivery

T: [protected]

Kyle.[protected]@staples.com

I didn't appreciate this back handed email questioning my ability to make financial decisions. We found that Staple Business Advantage was not the best fit for our company and for some reason Kyle woun't let it go he's way to agressive.

Sincerely,
Michael Lash
Plant Manager
[protected]

Good Morning

I am the Safety Officer for the Hotel where I am the D.O. E. -
I had an incident with your delivery driver when he refused to move his delivery truck from a Fire Lane until he was done with delivery. I could make other comments about his attitude and such but my only real concern is about a truck blocking access to the rear parking lot so that a Fire Truck could not pass in the event of an emergency.

The Delivery was made to the Embassy Suites, Tigard, OR. 97223. I suppose you could look back and see who made the delivery. We only have a delivery once a month and it was approximately a week ago.

I have included the Photos showing plate # and DOT #.

Thank you. Again, I don't want anyone to be reprimanded or anything like that. We cannot have delivery trucks in Fire Lanes. I will not report this to the Fire Marshall or Police Department but I thought you should be aware and would help us in the future.

Thanks very much - Chris [protected]

I recently went to Staples in Pine Bluff, AR to purchase an adapter for connecting a monitor to a PC. On my phone, I had taken clear pictures of the male connector from the monitor and the female connector on the PC and brought them with me. Unsure of where to look and wanting to be sure about exactly what I needed, I asked a cashier if someone could assist me. An emloyee eventually arrived to assist me but looked at the pictures on my phone and said he didn't know what I needed and would need to get the manager. The manager eventually arrived to assist me and selected what I supposedly needed, so I purchased the item and left. Once I drove back home, approximately 40 minutes away, I found that the pins on the connector did not match up. The item was neatly placed back into the box with the receipt and appeared exactly as I had purchased it. Due to having had knee surgery that same week and because the store was not located close to where I live, I wasn't able to return the item until weeks later. I was told that the purchase was just past the fourteen day allowance and could not be refunded. It wasn't a very expensive item, but I guess I'm stuck with it. Wasn't a pleasant experience, shopping at Staples never is, so I won't be going there again.

I received the two cases of paper that I ordered today (6/21/18) and every single pack of paper, including the boxes, were torn open. The packs of paper were still inside the boxes, but it looked like they had been very mishandled. The paper is still usable; however, the outside packaging is shredded and will have to be stored a certain way to ensure that the paper is still usable. My order number is 9788170459. I would like for this issue to be addressed. Since the paper is still usable, I don't think a return will be necessary, but I would like to know if I could get some form of discount for the next time I shop with Staples. Thank you! For any further contacting, my direct email address is [protected]@medtecllc.com.

I ordered a sauder carson forge corner computer desk (order no. 5415532149) on may 22 and was supposed to receive it june 11. It has now june 17 and my emails are not acknowledged nor are my visits to the local store yielding any results. Checking my orders in my staples account shows either "processing" or "out for delivery", it depends. It's bad enough having to wait for delivery that may never happen but the silence on the part of staples is bordering on criminal. Desk is not even an option in your "category" drop down menu below as they are not sold in stores but only online.

I returned a computer and was told a gift card was the only way to get the refund. It took almost 4 months to receive the card. When I went to use it only had $26 on it. The refund was suppose to $500. The card had already been used before I received it! I opened a case #001181527. After a investigation I was told they could not replace the value of the card. How am I responsible for the security of the card before I even received it?

I was in Staples today, in Middletown, CT, using the self-serve copiers. There was a tv playing a continuous loop of an ad showing some kind of wipe-on the film to put on a cell phone. It was really loud.

I asked a clerk to have it turned down, because it was hard to concentrate with the volume so high. He asked his manager and was told "it could not be turned down." The manager didn't even come out to see how loud it actually was during the 45 minutes I was there. Two clerks remarked how loud the ad has been since Sunday (3 days). I was working at a copier 25 feet away from the tv, and could barely concentrate on what I was doing.

I later went to another Staples, the one in Wallingford - because the Staples copy Center in Middletown was only staffed with one person - and the same ad was playing. I waited for my order at the same distance as the first store, and the tv was not blaring.
Seems the Middletown manager th

No one listens to or watches this ad. The only benefit being derived is Staples taking the ad money from the film company. I think it says a lot that the manager or whoever stated it couldn't be turned down in Middletown could care less about customers' and the work staff's comfort.

5/24/2018 an order was placed for $178 worth of office supplies.
Once the order was not recieved in a week on 05/31/2018 I called at 3:30 and spoke with jeno arciosa who informed me it would be delievered by 5pm that day, he also informed me that a driver attempted to deliver on tuesday - which is completely untrue. Our office was open the full day and we did not close early or close for lunch. He then informed me the truck delivery ran late on wednesday and that's why a delivery attempt was not made wednesday, yet i'm not sure why we would not have already been a priority since we did not recieve our order on tuesday. This is after 20 minutes arguing with jeno after he thought we were a bank after I stated our business name, purchase order number, order number, and customer number, at least 4 times. At 5:15pm I called again and was told by chris that our order would be delievered before 6 after he spoke directly with the carrier after placing me on hold. At 6:05pm I called again and spoke with nichole r who told me after insisting that it would be delievered by 7 (which I stayed until 7:15 and no delivery was attempted) that our account would be credited for the items we did not recieve, which we still have not recieved anything. I then asked her if I have to go to the local walmart and buy the supplies we've been waiting on for over a week for now if they were going to reimburse us and she stated that they would. Now today, 06/01/2018 as of 10:13am we still have not recieved our supplies. When we called again at 9:30am and spoke to mark he promised our order would be here by 1, and stated nichole had put a note on our account that our order was to be marked as 'missing' which he explained we would not recieve any credit for, which is another job.
This is ridiculous. This is a business, and we are a business. We have never had to wait more than 48 hours. I understand there was a holiday weekend. If someone had been straight forward and honest with us from the start we would have made accomdations. What is not appreciated is being lied to and promised empty things multiple times by staples shipping employees, on top of that having the carrier lie and say we were not here for him to deliver, when we stayed past our closing time to give him the opportunity to deliever them. This needs to be address and fixed immediately. [protected] opt 2

I ma involved in serious litigation and I use the Staples above for copying court pleadings, scanning documents and the free WI FI for electronic court filings.

Because of an airplane crash I am permanently disabled having crushed my back in three places. As result sitting in an office chair is painful. My vehicle is set up so I can work and recline at the same time. By parking in front of the store I can use the Public Wi Fi.

For unknown reasons this bothered the store manager who called the police and had me leave the parking lot. As I was doing nothing illegal and I do get some consideration in dealing with my disablility I think my rights have been vioalated by the Store Manager and his has exposed your company to litigation under the ADA and bad PR. Please resolve this issue and advise me of your actions. Thank you.

Dr. J. Steven Davis, JD, DD
text 951.261.0799
email [protected]@gmail.com
facebook steven davis.

I went into this Staples to get toner for my printer. During my time in the store not 1 employee acknowledged me or asked if I needed help. When I went to check out the employee Denzel never acknowledged me during the full transaction. He was texting on his phone the whole time from the time I walked up until the time my receipt started printing. I thought when he gave me my receipt I might receive at least a "have a nice day" nope I got to hear Denzel talking with an employee 2 counters over about not making him work the front by himself. I was not angry but flabbergasted at the lengths it seemed Denzel went to NOT acknowledge customers. This behavior is why I shop online more often then not.