Starbucks’s earns a 1.4-star rating from 646 reviews, showing that the majority of coffee enthusiasts are dissatisfied with their beverages and service.
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black coffee
For three months now several starbucks outlets in Bahrain have their drip coffee machines out of order and sometimes the drip coffee is prepared by staff manually by hand which makes quality lower. Court Yard Branch and Debenhans City Center Mall branch.
Today 6:15pm in City Center Mall Debnhams Branch I ordered drip coffee and they said the machine is still broken and suggested an Americano to which I accepted. I was watching how the americano was made (it seems the steam machine is broken also): 2 shots in the mug and water added in the top from a pot and water didnt seem to boiling. That looked strange to me. I asked why is it prepared this way. The staff answered that the steam is not working! I said ok and i tasted the coffee. It tasted like water not the usually quality. I told the staff my concern and they got defensive that this is the way coffee is prepared. I said fine but this is not the right taste and why I was not told the machine here is broken too. There was no point of discussing it further with them. I just left the coffee mug at this branch and didnt ask for a refund and moved to another branch and i enjoyed the usually excellent drip coffee.
I have been drinking starbucks since 1996 so I care about the brand and that is why i sent this complaint.
I would like to stay anonymous and I hope someone look into this complaint.
very berry scones/burnt caramel brownies
A few years ago Starbucks withdrew their Very Berry scones - a firm favourite of my friends and I.
We subsequently frequented Costa coffee as their coffee was preferable and their sweet treats to die for!
We then recently discovered your coffee has improved and to make it even more tempting— Starbucks were selling Burnt Caramel brownies which topped any other brownies bought before. Just DELICIOUS!
Imagine my disappointment when today we discover that Starbucks have withdrawn them from sale!
Costa here we come again!
Additionally it's a huge disgrace that a company the Size of Starbucks don't cater for Coeliacs.
Even their staff have been let down by this omission they tell me. Nothing to eat from the products they sell.
Yours Dianne Gill.
nasty and rude worker
I have contacted Starbucks 3 times over a very rude and nasty worker (Kayla) at their store at 3675 Satellite Blvd Duluth Ga. She's very mean and disrespectful to the the customers that come in. My order i placed she slammed it on the counter causing it to spill over, and it was made wrong. I reached out to the District Manager Hsuan Shen he wanted to buy me a coffee and talk about how he could coach her better, which to me is a slap in the face to a paying customer. There have been several complaints made about this person but nothing happens, as soon as someone talks to the news stations about it then their gonna act like it never happened . starbucks needs to fire this person that does not understand how to compose her emotions and feelings towards other people
vehicle got hit in drive-thru with a menu sign; case# 190516-013013
I went to Starbucks today, 5/16/19 at 3:20pm, through the drive-thru. While I was placing my order with the assistant, a menu sign fell forward towards my car and damaged my rim. It scratched the paint off. My son got off the vehicle to move the sign so I can continue to move forward. I got off to check my car before I reached the pay window and saw there was damage to my rim. I let the attendant know and he suggested I go in and speak to a manager. I was given a business card by an employee named Angie, who was told by the manager to give me the business card. Angie walked out with me and looked at the damages on my vehicle. I feel terrible because I just got this brand new car last week. There is no damage to the body of the car, only the front driver-side rim. If you can help me repair the damages caused by the sign I would greatly appreciate it.
Thank You!
Luciana Barraza
Starbucks 49423 Florence and Paramount
Time: Apprx: 3:20pm
Check: 689005
Employee who assisted me: Angie
Vehicle Make and Model: 2019 BMW X7
My name: Luciana Barraza
Phone: [protected]
service at mt lebanon galleria pittsburgh pa
Starbucks is my favorite place and I am a total supporter
One of the best things about Starbucks is the friendly service
On mother's day May 12 I visited the Starbucks at the galleria in mt Lebanon in Pittsburgh pa. At 2::15
This Starbucks is way too busy and you should think about extra staff the staff is working hard there bit way too stressed. Which in turn makes them mean
So when I got there I could see it was really busy and I asked the cashier who send to be the manager if it was going to be a long wait like 20 minutes
She said no
So I placed my order and waited but I also timed it
It was under thomas Hudzema and I used my phone with my husbands app
Now I ordered two drinks
Venti sweet cream iced Extra sweet cream and a iced venti decaf latte with almond Milk
The one drink the sweet cream came up in about 10 minutes which was great
But my second drink never came
So i waited another 5 minutes and asked where my drink was
They could not find my order
When I mentioned that it was a two drink order and that it seemed wrong to wait over 15 minutes for a drink the same lady who took my order was really short with me
She said that they have been really busy and acted like I was the one being rude She said they were doing the best they could. They also were having equipment issues
I have never been treated like that in a Starbucks
Something needs to be done with this store
I am going to make sure people now that it is not a good place to go
customer service
The service at the Fred Meyer store at 16301 SE 82nd Dr store in Clackamas, Oregon location is so abysmal and toxic I have decided to not fo there anymore. The staff is angry and rude. Today they left the an ingredient out of my caramel white Mocha so it didn't taste right. I do not believe this is a mistake. Instead they cheated me in a petty act of...
Read full review of Starbucksfood
I attended Tampa airport yesterday with an intention to fly to Gatwick in the UK. I purchased 2 cups of coffee and 2 cookies from Starbucks at about 4.45pm. I drank a cup of coffee and ate one of the cookies. I went to board my flight at 6.30pm and started to get pains in my stomach. Once all passengers were boarded, the plane left the terminal and started to taxi to the runway. I was violently ill. The plane had to return to the terminal where I was attended by para medics. I was taken off of the plane and told I could not fly. I was subsequently told I would require a doctors note stating I was fit to fly before British Airways would provide me with an alternative flight. I believe the cookie made me ill. I still have the other cookie in the fridge. I am still in the USA awaiting a flight to the UK
terrible wait times
We have a Starbucks in our local Vons in Lake Isabella Ca. I have gone in several times and it takes anywhere from 15-30 minutes to get your order. There is always just one worker there. When I asked why they didn't have help since they always seemed busy, I was told that they will not staff Starbuck with more than one person ever. Yesterday I went in and there were about 10 customers in line waiting to order and 7 customers waiting for their order to be made. One person was working. I was there for over 30 minutes and ended up being late back to work. I know several people in our community that will not go back to the Starbucks due to the wait times. I will also be one of them, they need to staff another employee during the busy times of the day. Thank You for your time.
used my points not my birthday rewards
May 1st was my birthday, so i had the birthday free drink rewards. At the same time, i had enough point for a free drink as well. So when i went to the barista to use my birthday reward, not my points, i told her my birthday rewards but i guess she used my points instead. So when i turned on my app today i noticed that all my points were gone. I would like my points back because it should have been my free drink as a result of my birthday, not my points.
waste of plastic cups
I try very hard to reduce plastic waste as a general rule. As such, I bring my personal cup into deli's and diners and Starbucks so that a plastic cup is not wasted in the making of my coffee (usually an iced espresso). But too often (in this case 20 minutes ago at the store at 1886 Eastchester Rd, Bronx, NY 10461) the barista makes the drink in a plastic cup, pours it into my personal cup, then throws the plastic cup out. Today I asked the barista what's going to happen to that cup? He said, I'll just throw it out. I said the whole reason I bring my personal cup is so a plastic one is not wasted. He shrugged and said, yeah, i didn't see that. There is a recycling bin for the public by the condiments counter, but he didn't even throw it in a recycling container. This is an important issue to me. I am no longer a patron of DunkinDonuts because too many stores won't take personal cups. If this continues to happen I will probably stop being a patron of Starbucks as well.
your webpage
Before when $ was added to the card, the new balance showed up but now it doesn't. The only way I can see if the $ was actually added is to get out of the internet and then go back in and get back on your website to make sure it is there... what a complete pain in the *ss. Can you fix that? I'm sure I am not the only person that does not like this.
customer service very poor
Good afternoon sir/ madam
Just now I went to Starbuck outlet at Raffles City., redeem for AIA voucher, there they don't know how to redeem for customer and they refuse they don't know anything about AIA, I need to do my self. Actually this is they need to do for us . Then I called to AIA ppl, all redeem done the staff told me as don't come and rude to them . And shout to me . I attach the pic of the staff and he don't hv right to say that I m rude. All of this claims are they need to do . Wearing red Color staff.
Thank u
Wint Myat Phyu
non fat latte
At apx 3:40 Wednesday the 17th of April I visited your market 32 price chopper location. They were busy which I understand. However the employee was miserable and rude. On top of that the latte was the worst! All milk no foam. It was rushed! I didn't dare ask for her to remake it because she was unhappy and the people waiting in line would have killed me. We have a new bakery down the street that I will try next time.
coffee
I try to get a starbucks coffee as much as I can on my way to work.
Starbucks dark roast is my fav. Only one problem. 3 times out of 5 I get a dark roast the rest I think I get whatever is left. Weak watered down horrible coffee that I discardand hard earned money I have waisted.
i realize everyone has a bad day but this is constant.
The store is
Starbucks
157 W. Garfield Rd.
Aurora, Oh 44202
double payment in debit card and misbehavior from starbucks staff.
On 04/11/19 at 7:22 pm I went to a coffee shop at greenwich village, that is located in downtown manhattan. The starbucks staff were rude and discriminative because I could not speak in english, in addition to this I had a charge of money. First at all, the casher was talking with other person for a longer and then she decided to ask me for my order, after...
Read full review of Starbuckscarmel macchiato and service
Just purchased two Grande Carmel Macchiatos at the drive through. Not sure what I got, but it tastes mostly like luke warm cream with a splash of coffee. This was after watching the server pick her skirt out of her butt crack before handing over the coffee. Had it not had a sleeve on it I would have served it back to her. Fortunately I was able to throw that away and just be disappointed with the not well spent $10.
unethical behaviors, unsanitary bathroom issues and physical safety issues
The homeless are driving us cash/card regulars out. They haul all their belongings in, have open wounds, sleep, steal papers and even food and handle shakers with filthy hands like cinnamon, cocoa, etc. They sleep, park with their dogs and beg out front and the employees cannot keep the restrooms clean or replace paper supplies fast enough. And some employees cut them more slack or move chairs
Around to accommodate them. They chased me out from the reading chairs close to the restrooms for the elders and now our backs and rumps hurt so we stay shorter periods and spend less. I am a card member and spend at least $300.00 per
Month (or did) there and now i've cut back. Outright begging is atrocious and i've seen them take advantage of elders over 80 yrs. Old! Some come in in hopes of getting free snacks at the end of the shifts and here I am paying! Vomit, urine,
On what few comfy chairs happens. I wash and disinfect the table before using them and i'm ready to give up on this strie and have been hitting others now. I've had my paperbacks and newspapers taken when I used the bathrooms.
And now the workers are giving people an almost "rush" to get out so they'll have time to clean. Or I cannot fill an order 45 min. Prior to closing.
I go so far as to clean what I can to help out but it is out of control. I pay good $ to relax... And the cold air (maybe to drive people out) is ridiculous at times and I feel
As if being over 55 is a no-no nowadays there. It did not used to be like this.
And bombarding the seasoned staff with 4-5 new people at once has been noted and is a real burden for everyone. I quit carrying spare change cuz I am an easy touch at times and I can no longer do this or it promotes bad behavior and then
Creates drama later on. The employees almost put themselves in jeopardy when/if they speak up. It is scary, I hate to see it. And all the "free" cups of ice and water is driving up prices for us hardworking tax paying folks looking for a place to unwind
At the end of our day as a "treat."
You get my drift, i'm sure, and I unfortunately cannot offer solutions except to start charging for the "free" demands they make.
I am normally a compassionate and caring patron but things have gotten way off the charts. Thanks for listening, this is happening all over and the recent fires and
Rain and cold or heat brings them in in droves. I kid you not, nor am I exaggerating.
Good luck with this, along with trying to keep flea bitten shaggy dogs out.
Sue morphew (please withhold my name for safety to my person. I like the staff.
training your employees
I am an avid coffee drinker and a flight attendant, which is to say a drink a lot of coffee. I am in airports as much as I am home. I feel the airport Starbucks know they have a captive audience and service consequently suffers. Recently, in your Houston Bush airport the line was easily 12 minutes long. I noticed the manager coming in and out of the back, occasionally distracting the employees with questions and duties interrupting the flow of service with the 2 baristas and 1 cashier she had available. Another employee was stocking supplies that were already full. It was an interesting time managemnt play to watch as I pondered how it might be more efficient. I asked the employee who was stocking if that was the manager and why wasn't she assisting. She simply shrugged. When I witnessed the manager take off with her lunch in hand I shook my head. Having worked in restaurants and upscale hotels any manager who left the floor when the employees were in the weeds was considered irresponsible and lazy.
Another greivance I have with your product is the training involved in making a simple cappuccino. Anywhere in Europe a flat white IS a cappuccino, yet in the States you call it a flat white and charge me double. A proper cappuccino is 1/3 coffee, 1/3 hot milk, 1/3 frothed foam. I don't know how many cappuccinos and flat whites I have returned because they were lattes. When you first introduced the flat white it seemed the employees took the time to froth the whole milk to the right consistency so the milk billowed and the straw stood upright. When I have limited time between flights, waiting for them to do it right for a $5 price is unbearable when they seem short staffed as is. Lately, I am just ordering a cup of dark roast because I am frustrated watching them constantly get it wrong. Now I've noticed even dark roast is not available after the noon hour. Unfortunatley, your Pike roast is just too weak for me. My job requires me to be alert for all safety concerns on a flight with my restless and often short layovers. Further, with most people cutting back on fat or even being lactose intolerant, just having one container of cream out next to the sugar seems odd if not out of touch with your customer base. Now I've added another minute or two wait to get the attention of a barista to ask for 2% as she pours it into my coffee since the other non-dairy options would be over the top to find. At the very least, placing a container of milk next to the cream would save time, allow options and just seem less lazy. Even your stand alone stores only have cream out. Is it time to purchase more containers?
Sadly, I have some to the conclusion to just go the Dunkin Donuts to get a robust dark roast as the product is more consistent, but if PEETS or CARIBOU is available, I will go there and bypass your stands.
Sadly,
Miro Stein, once a Starbucks lover
service at starbucks coffee - tiffin river travel plaza
3/22/19 - 9:35 am
My husband and I stopped for a breakfast sandwich & drink at Starbucks (- Tiffin River Travel Plaza - STORE ID :40HSTA16. Cynthia #401371)
As I was looking around at the cups for sale on the wall waiting to be asked I needed help the 2 lady employees behind the were talking rudely & loud about some other people. Some one else came from the back and said something to them and they looked around the store.
By then I was right in front of them looking in the food case. The continued their drama filled conversation, not waiting on me or even cared if I was standing there.
When my husband stood in front of her she finally asked what we would like. By now there we other people behind us forming a line.
I ordered a breakfast sandwich. I was rudely told they were out. I said what about the other kind of sandwich?
The other lady working behind the cashier said "well the shift before us didn't do their job and get them out of the freezer so legally we can't sell them for 24 hours."
So we ordered a muffin, chocolate croissant, & coffee.
As we got in the car we noticed neither bakery item was warm.
I understand if you are having a bad day but you don't treat the customers that way...
employee grabbing me
While waiting for my mobile order, a Starbucks employee was late and running through the door to get to his shift. While doing this, he grabbed my arm and pushed me aside so he could run through to work. I did not catch his name, he was young 20s and African American. This happened around 8 am Friday 3/22/19. I felt very violated and did not appreciate thi...
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About Starbucks
One of the key factors that sets Starbucks apart from other coffee chains is its commitment to ethical and sustainable sourcing. The company works closely with farmers and suppliers to ensure that its coffee beans are grown and harvested in a responsible and sustainable manner. Starbucks also invests in programs that support coffee farmers and their communities, such as the Coffee and Farmer Equity (C.A.F.E.) Practices program.
In addition to its focus on sustainability, Starbucks is also known for its innovative and diverse menu offerings. The company offers a wide range of coffee and tea beverages, as well as snacks, sandwiches, and other food items. Starbucks also regularly introduces new seasonal and limited-time offerings, such as the popular Pumpkin Spice Latte.
Starbucks has also embraced technology in recent years, with the introduction of its mobile ordering and payment app. Customers can use the app to order and pay for their drinks ahead of time, allowing them to skip the line and pick up their drinks quickly and easily. The company has also experimented with other technology-driven initiatives, such as its Reserve Roastery locations, which offer a more immersive and interactive coffee experience.
Overall, Starbucks has become a beloved and iconic brand around the world, known for its high-quality products, commitment to sustainability, and innovative approach to coffee and tea.
Overview of Starbucks complaint handling
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numberChile
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Starbucks emailsinfo@support.starbucks.com100%Confidence score: 100%Support
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Starbucks address2401 Utah Ave., S Ste 800, Seattle, Washington, 98134, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 02, 2024
Most discussed Starbucks complaints
this guy wiped out his smile in no second and threw the 2 dollars to me...Recent comments about Starbucks company
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