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I called starhub on 24/12/09 for line termination as i've signed up for a new line. According to the customer service officer, the line would be terminate within 3 days. But, after 3 days, the line was still working without any termination.
3 months ago, my husband experienced similar problem when he called to request for line termination. He was told that the line would be terminate within 3 days, therefore he starts to use the new line one day after his call. Whilst, he was still billed for the following 2 month's subscription eventhought he had not use it at all! We called the service line again to clarify for the bill problem and was told that it was handled by the accounts dept. Despite our call and verification with their accounts dept, they insist to have the payment made no matter how!
As worried the same thing would happen again, I called again to their serive line on 29/12/09 to clarify if they already take down my request and share with the officer my previous experience. However, the officer answered very unfriendly and insist it would not happen, then she told me sometime it might takes 5 days to terminate the line (*which is totally different story from the first officer & my husband's case) and ensure it would be terminated latest by 30/12/09. As for the subscription charges, they would prorate it up till the date of my first request of termination which is on the 24th december.
Today is already 31/12/09, the line is still not terminate. I wonder is it a technic for starhub to have their extra income towards those customers who wish to terminate their line with starhub? I'd say, this is really an extremely poor & bad service!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Derick,
If it is true, make it, pls contact us [protected], if it is sure, we are very thank full to you .
regards
santosh
if this is true may i know how to claim the prize
dear DERICK, I have recive this message 6houre 34minutes at below.
Congrat, your mobile number won 945, 000 pounds in the mobile phone win, your money is ready to be sent to you. For details contact DERICK at frxgs@yahoo.co.uk. could you send me the detial conacted Like telphone Number and the proson for calling
Sorryi have doubt so if this true can you send to me more details and how to claim the prize .thank you for choosing my telphpne number
thanks, you send a message my mobil number selected to win. send me the detial how to claim the prize.
send the detial how to claim the prize
thk u
I got the sms to won 945, 000
man
egpit
po924 Qatar doha
no egpit
i gat sms from mobil pwin. to day my mobil no= +[protected].if win .pounds plz call me.
I recieved a message at below:
Congrat, your mobile number won 945, 000 pounds in the mobile phone win, your money is ready to be sent to you. For details contact DERICK at frxgs@yahoo.co.uk.
is this true of just a fun.
if true then tell me how to procede.
thanks for selected my moblie no.please send this acount on this address- Rewanand chintaman borkar, at-post-Nimkheda, taluka-mouda, dist-nagpur, maharashtra, pin-441106-INDIA
i cant imagine, if it is true pls tell me about next process.
thanks, i will wait for money.
thanks.i am waiting for money.
thanks, pls tell me next proceed on my mobile no. or at email
SENT MONEY AND CONTRCET ME
I have recieve this message at below; CONGRAT, your mobile number won 945, 000 pounds in the mobile phone win, your money is ready to be sent to you.for details contact DERICK at FRXGS@YAHOO.CO.UK.Could you sent me the detail contacted like telephone number and the person for calling
pls, if its true may i know how to claim the prize
how can i get the money.
good day sir derrick,
if this message from my etisalat sim is true kindly contact me on the following nos. i`m willing to cooperate on this matters.
+[protected]/+[protected]
thank you and god bless
Mr. Jose Leo M. Baxa
loai gafer mergani ali
loai gafer mergani
loai gafer mergani
mobile [protected]
Don't fall for this scam, do not give them any information, how can you even think this is true when so many people just from this thread alone, have supposedly won almost 1, 000, 000 pounds? this is ridiculous, if you fall for this you are dumb.
Dear Derick,
As i received a sms stating that ur mobile no won 945000 pounds in the mobile phone win, your money is ready to be sent to you. For details contact DERICK at frxgs@yahoo.co.uk. could you send me how to contact u and revert me back soon.
hi Mr. Derick today i received a sms about winning 945000 pound if it is true then call me at this number [protected], thank you
what is going on?mdahahahah
I recieved a message at below:
Congrat, your mobile number won 945, 000 pounds in the mobile phone win, your money is ready to be sent to you. For details contact DERICK at frxgs@yahoo.co.uk.
DATE OF LOST: 14/10/2008.
PLACE OF LOST: In AMRAVATI(Camp road)
IMEI NUMBER: [protected].
MOBEL NUMBER: SONY ERICSSON.W 580i(FULL BLACK IN COLOUR)
MOBILE NUMBER:[protected]
CONTACT NAME: Gaurav naik
CONTACT ADDRESS: At. Post Vikas Nagar Ner. Taluka:Ner Dist : Yavatmal
CONTACT NUMBER: [protected], [protected]
At the outset I must admit that this is not a complaint. In fact, this is an SOS. I, by mistake, deleted all messages from my mobile phone's SIm card. These included some very important, I must say precious, messages. Is there any way I can retrieve them? Is there a software to do this? I would be extremely grateful if someone can give me some guidelines.
I have contract with Bayport cellure phone company, Last year December 2010 I reported that my Sim Card Blocked. Pin /purknumber. Cellnumber [protected]. Till today nothing happend I realy phone them even Vodacom I could not get assisted I think the best thing is to terminate the Contract with the Bayport Cellurephone Company.
Mokete Fusi. Cell.[protected]
i have lost my mobile ph IMEI no: [protected]
nokia moel no 2730 classic is lost in ballabgarh faridabad haryana..
i have imp contacts in it..
Maybe it will be good to write into the ministers about these Starhub csv terrible worsening Starhub csv worsening problems.
will they care. if yes please open petition
We need to bing these issues to IDA n MDA and relevant gov authorities or else we and more will suffer in the long run.
Starhub keep expanding without improving their csv.Sg consumers will be in more trouble as time to come.
How to deal with starhub problems? Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore ASAP Email adress : mailto: info@ida.gov.sg Or ida_qsm@ida.gov.sg or mailto: ida_whistleblow@ida.gov.sg IDA website : http://www.ida.gov.sg/ tel: 6211 2100 Please furnish IDA with your account no/ particulars. Be truthful with the issues that you face with the service provider.
I hope the people here will seek help from proper channel for their grievances and etc...
Better email Starhub in black and White about your complaints and let them reply u in black and white. Please be careful in trusting their staffs verbally. They change their words and agreement etc according to situations. In my personal experience, their management is ######. Do saved a copy of sent and replied email to them.
Please also take down time and date and duration of broadband tv, digital, Internet been disrupted for IDA and MDA coz Starhub always claim investigate but In my opinion, it is ###.
Kindly furnish it to IDA. For tv, email to MDA Sg for Starhub tv issues for help.
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc...
Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom amd MDA, the gov authorities.
If Starhub 1633 broadband department continue this kind of services which is likely to worsen, only us the consumers paying for it will suffer in the long run. Therefore, do take actions with their irresponsible attitude.
Starhub will surely respond to IDA and MDA coz these authorities will investigate into our complaints. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.
I am 100% sure STARHUB has the worst service in whole world. I just switched to Singtel. Their mobile service was so bad that I have complaint for delay of OTP message from 2016 Nov, no action taken till Dec 27th 2020, I complaint for data connections from OCT 2016 till last day but they always fool around, for home broadband was worst, during jun2020 complaint for slow response which i was complaining from 2018 Dec, they finally come my home and then found its fiber issue and then their outsource guy came nect day fix it but later I found my TV not working now, which with series of complaints and emails they fixed in in OCT, and guess what they charge fake visit in august bill which they refund in Dec. shameful. I asked Starhub give me apology letter at least, but they were too rude, I moved to Singtel then again when it comes to refund they asked will send inn 11 days then make 2nd statement that they will pay when last bill be generated, 4th Feb last bill generated but after waiting for 6 days I called again and found out they just process it. if i will not call they will not even give back..so corrupt and blackmailers... shamelessly now their staff said 4 to 6 weeks, its totally shame, ...I am sure they refund fake visit charges from Aug to Dec that is 3 to 4 months.. surely they will do same.. I hope people will cut services from STARHUB and Government will take not of this also.