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I subscribe to internet service via StarHub called MaxOnline which is the highest level service they have for which I pay $116 per month plus tax. They claim you can get up to 100 mbps on the service and a minimum of 60 mbps. I experienced some serious issues in August where I was getting less than 1 mbps and could not even use the internet service. StarHub made multiple service calls from August through September 2009 and finally my service level came back to an acceptable level. I also found out they gave me the wrong modem when I signed up in 2006 so I have been paying for the top service for 4 years but my modem is not capable of reaching the speeds I am paying for the entire time. StarHub committed in September they would make an adjustment to my bill for the poor service but has failed over two billing periods to make the adjustment. My bigger concern is I believe they are committing fraud and there are many other consumers that are paying for a certain level of bandwidth but being restricted by StarHub with the equipment they provide so they do not have to spend more money for infrastructure. All I wanted initially was for them to pay me for the time I could get no service --- they promised to do it but did not deliver. Now I will take them to small claims court in Singapore.
The complaint has been investigated and resolved to the customer’s satisfaction.
I truly agree with you. I am facing issues with my connection now and on matter how I told them that I needed help. Nothing came. I even asked for a person with the right authority to speak to me but no calls till now.
I was told, Jurong has a connection issue as a whole and that they cannot help me. I was astounded. It is like paying for a faulty service and people do not know it until they really heavily utilise the internet account!
I ve been starhub customer for 5 years now coming to 6 next year, I experience the same problem, too many times to remember and recently i called to inform them again that my internet was running too slow for the 100th time, they promise to fix it, called a few days later asking how my internet speed is, when i replied unstaisfactory, they claim that they will ask their technical staff to check it out and call us again, but it have been like 2 months and ive heard nothing from them, im calling them again after this chrismas and definetly leaving starhub for good after the contract ends and yes the connection issue in jurong is bothering me.
starhub is the worst service provider! i hate them with a passion!
i cancelled my mobile phone line and they still haven’t given me back my deposit when i had internet with them it took them almost 6 months to bill me correctly and i hate waiting on the phone to get through to customer service only to find out that person cannot do sh**. the standard reply is, “i’ll call you back.” which they rarely do.
last but not least, their coverage sucks! i constantly hit dead spaces on my mobile like on mrt (e.g., between tiong bahru and outram). but that doesn’t happen on M1 using the same phone. seriously, change to anyone but starhub. this company shouldn’t allow to exist.
Completely agree with the above customer feedback on Starhub. i signed up mobile, internet and tv with them and am experiencing issues with all. Worst of all its just too difficult to reach to them for solution as the counters always have a long queue (waste of time), couldnt get to them over the phone, left my number but never get call back. Now i have emailed my issues to them, although still no response but at least i get a written proof that they dont respond!
Yes, Starhub sucks. I have been paying monthly for my broadband. But because they merge SCV and Starhub account in AUg 2010, their accounts got screwed. Now they claimed that I never pay, cut off my broadband and phone line.
Each time when I was on Skype to someone who is in Brisbane, Australia, line was cut off, (call dropped). Please explain why?
We also face the same problem! Though lots of them with the mobile lines, this time is worst! My husband has been topping up money into our starhub prepaid card only to find out today that the money gone into nothing cause though we made our record how much money we have in the card, starhub claimed we did not have any transaction since march 2011! And they could do nothing about it! Lousy provider! We feel so betrayed!
I just sign up for the iPad 2 recently, they say the speed will be up to 7.2 MBs, but so far the connection was like wtf ! I dl the speed test, every time I check the dl speed it's never ever cross one mbps, I am paying $40 dollar per month I may not request much but most of the time I can't even surf the net i felt like a scam lol, paying $40 for nth, my friend is using other service provider, they hAve no problem with the speed, I felt more like a scam is because I did a little test At raffles place, I use my fren phone to surf the net. It was smooth no delay or anything, but when I use my I pad 2 to surf it was like so wtf, I am not sure are u guys facing this problem a not but I hope they can do something about it, if not I will not reconstruct with them anymore
Starhub is the worst service provider ever. It almost feels like i'm dealing with a dodgy IT firm thousands of kilometres away. They always overpromise and never deliver and one they promise you connectivity, they demand payment for services they never even provide. They do not bother communicating with their customers and when your patience is tested to the max, you have no choice but to cut them out. Finally they flood you with red letters of poorly written english from thrashy debt collectors. f*** you starhub. I hope this is your last month in operation. You cannot provide decent telco services, your internet connectivity is frightfully fast we find ourselves back at the same spot and your cable tv reception is almost zero at times.
Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore. Email adress : mailto: info@ida.gov.sg website : http://www.ida.gov.sg/ tel: 6211 6100 They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Just furnish them with your account no/ particulars. Be truthful with the issues that you face with the service provider.
I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.
Starhub has the worse technical support ever! My wifi at home has been down since monday , it has been five days already and no one has come to fix my wifi , I have called starhub everyday and every time they say someone will come tomorrow but no one comes !
Please stop extorting me for more bill payment. Starhub had terminated my Post paid Sim card since august. I already made many bill payment. But now my Sim card still blocked. Can't make call to star hub operator. My latest star hub bill already raised to $1047 . this is cruel extortion.
My Starhub broadband is down for 4 days And we have been calling Starhub technical team during these few days and the team just kept lie to us and gave empty promise.
What the team is trying to do here is to bluff customer to put down the phone and forgot the issue...
Starhub has forced me pay the disney+ which is i never subscribe and insist force me pay, even has informed the customer services, i am not subscribe and cancel it, starhub still insist ask me pay which unscrupulous doing business.
Got a new TV box but it worked beginning for a short while and then it was not able to turn on. Need to go back to the main branch to get a replacement. Wasted time on waiting and queuing.