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StarHub Complaints 214

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2:24 am EDT
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StarHub Refund of addditional amount paid for post-paid mobile line subscription

I have terminated my post-paid mobile phone line with Starhub since last year. And following that, I have requested multiple times for Starhub to transfer the outstanding credit amount for that post-paid mobile phone line against the cable TV. However, after 6 months nothing was done. Have requested multiple times for the customer service to call me back and yet nothing was followed-up as well.
Very disappointed in their service.
Sounds very much like their scam to bump up their figures on the mobile phone subscriptions & revenue amount.

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M.Muniraj
IN
Apr 16, 2012 2:50 pm EDT

Dear sir,
good afternoon sir, i want to terminated my postpaid account my mobile no [protected], please refund my deposited money as early as possible

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M.Muniraj
IN
Apr 16, 2012 2:45 pm EDT

M.Muniraj sg my mobile number is terminnated no [protected] i want my deposited money as early as posible

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3:26 pm EDT
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StarHub Poor maxonline service

I am writing in to complain about the extremely lackluster performance of your 7.2Mbps plan that was promised.

Your promotional campaign advertised a rate of 7.2Mbps and the rates that i experience is a fraction of that. And i'm not talking as if i am residing in a distant part of Singapore. I am in the heartlands of Tampines where such service should be exceptional. I have made numerous calls and trips to your service center only to have your "technicians" give me the same advice over and over again.
I experienced the same issue when i had the plan for 2Mbps and i even went to the extent of multiple SIM card changes and even a device change.
I have had this service for a few months and prior to that i had the 2Mbps service for 2 years. The lack of delivery on your advertisements and poor customer service is atrocious. And i am a very loyal and firm supporter of your company.

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Suggest
SG
Apr 23, 2013 5:45 am EDT

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA and MICA Singapore. They will help you to investigate and settle the issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve whatever problems that you are . The mentioned gov bodies have the authority to handle and investigate.

I have very bad experiences with star hub just like the people complaining here. After some time, I got very frustrated and desperate. I decided to write to Infocom/IDA sg. Star hub render their assistance to me ASAP.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.

We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.

I hope that my advice helps.

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Vir S
SG
Nov 29, 2011 12:47 pm EST

Facing the same problem since I took starhub wireless broadband. I feel it was one of my worst decisions to buy starhub mobile broadband

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6:08 pm EDT
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StarHub Billing for gprs services not utilized

hi all,

i've set up a group in facebook to gather petitions against starhub for their overbilling charges, lack of liability to their consumers, not responsible in taking care of their customers when help is required.

Please feel free to join the group to air your grieves or share your situation or pls help to spread the word to as many people as you can who faces the same issues with starhub.

You're also welcome to join us in petitioning even if you do not have issues with starhub. Please feel free to browse through the group comments and the issues we face..

All contents in this group will be consolidated into a petition to IDA against starhub or any other telcos in hope they will speed the process in implementing neccessary rulings in place that will protect consumers like us against corporations like starhub who behave like a legal "Ah Long and Associates".

a thousand whispers gathered will generate a roar of discontent even IDA cannot ignore..

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Jayr Opeda
US
Nov 12, 2018 1:12 pm EST

on January 03, 2017, I was back from a long holiday since december 18, i experienced first hand the intermittent internet connection problem my housemate was telling me about

the internet connection is not stable, and always get disconnected,

due to this, i cannot play online games as i am always get disconnected on the game.

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Darren Chua
US
Nov 12, 2018 3:43 am EST

Dear starhub, on behalf of all my colleagues at work, I would like to make a complaint to you...They are using your service and they are not getting signal at our work place.. Recently m1 come up to install a repeater and it solved the m1 user problem ..I do hope you can ask your guys to come to have a look..
My number is [protected]

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Raja Ra
US
Nov 05, 2018 7:40 am EST

Dear service provider, I'm using Starhub Fibre Internet connection when I inquire about your product you have said me that it's 1gbpsfibrebroadband But the speed is very low and sometimes its not working properly. My address is #03-160 Blk15 St. George's Road Singapore 320015. I hope that you will make sure to take responsibility for this problem.

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Justin Richard
US
Oct 21, 2018 5:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jack, the manger at bedok mall who lied to me saying that he had emailed to samsung about my issue but upon checking with samsung they said they never received his email at all.

Do not trust this manger, jack and he should not given the post as manger. Getting a lair to be manger is a huge joke and will ruin the company.

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EL Ong
SG
Aug 15, 2018 6:34 am EDT
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Dear Sir,
See the attached screenshot.
Is this promo a scam?

B.rgds
EL Ong

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katcat88
SG
Apr 16, 2014 7:31 pm EDT

How to join? Where is the link?

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Wded
SG
May 03, 2013 11:01 pm EDT

What is your Facebook address ? Thanks

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Wded
SG
May 03, 2013 11:01 pm EDT

How to deal with starhub problems? Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore ASAP Email adress :  mailto:   info@ida.gov.sg  Or  ida_qsm@ida.gov.sg  or mailto: ida_whistleblow@ida.gov.sg  IDA website :  http://www.ida.gov.sg/   tel: 6211 2100 Please furnish IDA with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
Better email Starhub in black and White about your complaints and let them reply u in black and white. Please be careful in trusting their staffs verbally. They change their words and agreement etc according to situations. In my personal experience, their management is ######. Do saved a copy of sent and replied email to them. 
Please also take down time and date and duration of broadband tv, digital, Internet been disrupted for IDA and MDA coz Starhub always claim investigate but In my opinion, it is ###.
Kindly furnish it to IDA. For tv, email to MDA Sg for Starhub tv issues for help.

In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... 
Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom amd MDA,  the gov authorities. 
If Starhub 1633 broadband department continue this kind of services which is likely to worsen, only us the consumers paying for it will suffer in the long run. Therefore, do take actions with their irresponsible attitude.

Starhub will surely respond to IDA and MDA coz these authorities will investigate into our complaints. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

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4:36 pm EST
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StarHub Bad-worse-rubbish-ridiculous

Worse experience I had...
Receive a $100 voucher from starhub for updgrading line and mobile to 1phone.. Went to their outlet in bugis.. Been told that I have to $50+ of outstanding before I could change to the new plan.. Which I did and additional $150+ for the phone after redemption of the voucher... Ard 2 weeks later receive bill and found that I was still been charge with the old plan and data usage ($150)... Called them and were inform that they will check and get back to me bout it.. So I just paid $50... They didnt get back to me at all.. Then on the month bill that ive received, to my horror they still charge me with the old plan and data usage not forgetting the $100 brought forward from the previous mth's bill ($229). Call them again and they told me that its best if I come down personally to any of starhub outlet to rectify the problem... I went down and they inform me that they the $50 that ive paid during the purchasing of the iphone wasn't reflect in the system.. Since ive lost the receipt, they ask me to locate the prove thru my credit card usage summary... But they will sort out the latest data usage charges and will waive it off... Such a hassle... Arghhhh... Not everyone are so free all the time... So ive decided to pay $100 first to refrain from any line disruption... Guess what?! Two day later, my line is disrupted.. Call their customer service (Which isnt an easy thing to get thru..) demand an answer of the issue, they inform me that it is becoz ive not paid my bill in full and still hav the outstanding bill of $129... Wth... Its not even 1/2 month due... After explaining to them that it was their mistake of not converting my plan and cork up my bill... They (Miss rubika) then said will sort it out and my line will be usable within 15min.. 30min later still nothing, call them back and another operator (Mr navid) told me that it will only be done within 1hr... 1 1/2hrs later... Still nothing is happening... For the 3rd time, call them, they (Miss putri) apologized and inform that usually it will take 1 to 2 hrs but due to some the technical problem, they could only revive back the line within 24hrs... Omg... Wth... R they kidding me... Demand them that I want to speak only to the manager.. Gave them my number to call back which they promised in 10min.. But received nothing, not sure why? They just told me that they couldnt get thru me... Darn...! Really testing my patience, end up I got my hubby to call and talk to them... After nearly an hour talking, explaining, demanding for and answer, at last there is staff (Navid) was willingly to help and resolve the issue... Even he wasnt sure how long it will take but he have tried his best to sort it out, which he did... So thankful to this guy... Seriously this is really ridiculous... Ive gone thru 4 diff operator with 4 diff explaination withing 4hrs and nothing is resolve and all I get was excuses... Very disappointed and angry...

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10:55 am EST
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StarHub Unable to connect to 3g network everyday

Starhub! Get your act together! Don't offer a service you cannot deliver! I demand the ceo to step forward and explain why we are unable to connect to the 3g network at times of the day, every single day and night! Why are you charging your customers!?!?!?!?!? I feel so cheated! You the ceo, tell us your action plan to fix this problem once and for all, otherwise, I demand a full refund! And you have the cheek to increase charges for multi - sim. Feel so very cheated! I want out of my phone contract! Unreliable service!

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Update by ComplainantWhoElse
Jan 12, 2011 11:05 am EST

I am extremely dissatisfied with the service, and starhub is doing absolutely NOTHING to address the problem. I urge starhub to do something about it asap.

Update by ComplainantWhoElse
Jan 12, 2011 11:02 am EST

Starhub has to be a responsible service provider. Some people conduct business with the 3G service.

Update by ComplainantWhoElse
Jan 12, 2011 10:59 am EST

Horrible service. It's not even right to call it a service. Connection keeps getting broken, webpage timeouts...definitely not a service you can count on.

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chee haw
SG
May 23, 2012 1:43 am EDT
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Bad connectivity most of the time. taking very long time( Few minutes) to open up a simple webpage.

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Jakeman88
SG
Mar 10, 2011 8:20 am EST

Correct! I called starhub to ask why their 3G service is slow.
They told me they cannot do anything about it - this was 6 months ago and their 3G service is still unacceptable.
Where can we file a complaint and get the govt to address this issue already?
They're cheating their consumers!

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2:34 am EST
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StarHub Lousy list of tamil programmes

Have been Starhub subscriber for many years. Noticed that the Tamil channels provides untasteful list of programmes daily. 3 Channels which all mainly runs
the India based serials with very repeated few movies distastefully selected. The programmes are repeated over and over a hundred times over many months.
Its an insult to the time we spend to watch them not to mention the money paid for these channels monthly.
Having view in neighbouring country's programmes, its an utter shame to those who are behind these programme line up.
Hope Starhub Ltd will remove people responsible for the programme management and appoint proper personnels who should get some training
in the neighbouring country's Tamil TV programme organisers.

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7:54 am EST
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StarHub Failure to rectify activation of sim card

I visited Tampines Mall Starhub Customer Service Centre Today at 11:45am on 21 nov' 10 to collect my new SIM card after reporting the lost of phone. A chinese girl with pony tail attended to me, she gave me a new SIM card and told me that my SIM card will be activated within 6 hrs.

To my surprise, after 6 hour my SIM card has not been activated. Immediately, I called the call centre and was attended by a lady. She responded this, "IN PROCESSING" and assured me that by 7pm it should be activated. So i checked my phone at 8.30pm and, my sim card has not been activate AGAIN! I called the call centre again and was attended by a male staff who told me that the current new sim card serial number is not found in the system! He verbally re-confirmed with me a new serial number and instructed that i have to wait for ANOTHER 2 hour for the activation.

UNTIL NOW, 4:00pm, my sim card is not activated.

This is atrocious and horrifying! I do not have any telecommunication service for the past 28 hours! I am disappointed with your service efficiency and effectiveness! Starhub should do a follow up over the phone to ensure customer sim card has been activated OR to update the client the progress of the activation if it should take longer than expected! This has caused a great inconvenience to me! All Starhub customer expect professionalism from Starhub Service but from this incident, i realize Starhub service is inefficient and unreliable. Whether is this a human or system error, THIS SHOULD NOT HAPPEN AT ALL! Even after so many hours of waiting, Starhub failed to rectify my problem!

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Rectif
SG
Apr 24, 2013 10:55 am EDT

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA and MICA Singapore. They will help you to investigate and settle the issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve whatever problems that you are . The mentioned gov bodies have the authority to handle and investigate.

I have very bad experiences with star hub just like the people complaining here. With their broadband and especially hp department. After some time, I got very frustrated and desperate. I decided to write to Infocom/IDA sg. Star hub render their assistance to me then.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.

We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.

I hope that my advice helps.

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valluvan
SG
Apr 11, 2013 6:59 pm EDT

I'm Valluvan A/L a.Subramaniam G7281522Q. [protected] my mobilr prepaid number. Recently i got problem cant call to local, overseas & cant answer local & overseas.As i know i try switch off for 36 hours but still the same. I need immediate action ? Thanks

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7:04 am EDT
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StarHub Pay to use lousy services? Starhub s*ks

Being a starhub comsumer for years, now that they suspended any starhub related contract and billed me a charges of $5xx ++, i am really unsatified.

During the promotion of starhub maxmobile on %50 off subscription, i terminated my maxonline and switch to a new contract of maxmobile. since the first day of use, it isnt working at all - getting disconnected every 10 min.

I have called them several times to assist in technical issues over and over again, same problems with the other complains that i read after having a google search on starhub complains - they told me i will call you back to assist you. EVERY technical calls was up to 1hr duration, but nothing was solved.

Being unable to use internet for weeks and weeks, my dad couldnt check his mails and get his work done while our home was registed as our company office/address, it came to alot of dispute among me and my dad. Now, its felt like " was it my fault or starhub's ? . Up to 2 months later, i kind of gave up on calling them and was busy on work, i called starhub support again complaining about all the bad services i had encountered and asked about what could i do about it/ 2 months of bad services while i still paid for the subscription fees.

lastly i requsted to terminate the line and asked the customer office through phone if termination charges would be waived if it was due to technical problems, he replid "yes" it is possible and so, i proceeded with termination. Worst still, without knowing if termination charges would be waived sucessfully, my dad applied for singtel mio box for his work use.

months later they kept sending me warning bill on outstanding payment from terminating penalty. I was not surprised for the first time, it might be a misunderstanding. i called starhub once again, they highlighted to me that they couldnt give me an answer and would reqest a higher ranked officer to get back to me within 2 days.
NObody called, this repeated for a few times, isent emails over and over again while getting so unhappy.
Nothing was done nothing was replied no calls were returned until..

NOW, they actually called to INFORM me that i HAD outstanding balance wherelse nothing about THE ISSUE?!?! AND actually informed me that any starhub related services will be unavailable to me, wow they did have all the initiative to inform me clearly about how their system goes while forgetting about all the ..

nevermind, iam someone who hardly scold or could raise my voice over such matters. iam really lost, i really think i have to make my way to their outlet once again. Isnt this really UNFAIR ?

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11:07 pm EDT
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StarHub Long delayed service activation

We applied for Home Hubbing Package with Starhub in Vivo City on July 30th.
The package include Starhub TV, home broadband (max on line) and home digital voice. When the home installation was done on August 12, the TV and broadband immediately became operational. While the digital voice they claimed will be active in 3-5 days.

After 5 days, it was still not working so I called their customer service. Answer was that they will look into it (after collection my personal and starhub details), and they promised to call me back with the answer.
They never did.

We tried again a week afterwards, got the same response. They said status shows "processing" and they will called me back with resolution. They never did call back.

So we are today, Sept 5. Its 25 days from installation date, my home Digital Voice still not active, despite promise of 3-5 days of activation. This is BAD BAD service. Not only they couldnt live up to their promises for time to activation, but also because the Customer Service could never give us a straight answer of what seems to be the problem.

My subscribe Number for the Digital Home Vocie is NDV079186E.

Curious to know how Starhub would improve my situation with this public complain.

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8:19 am EDT
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StarHub Unethical internet service provider

I would like to voice my unpleasant encounter with Starhub’s business etiquette on their billing system. In December 2009, I contacted Starthub and spoke to Tommy Tang, the Billing Manager with regards to an additional month billing imposed on my bill. I have been billed not only for the month of utilization but the following month .I raised my concern and Tommy Tang has suggested of solving this by deferring payment as there is another 15 days of grace after the bill’s indicated date. This would mean I will not have to pay as per bill indication date but before the 15 days of grace is over. He further assured me that he will indicate a note so as a written reminder will not be imposed should the payment is not paid by the billing date.
Things do not seem to occur as suggested. I have been receiving monthly reminders till today and with most often these reminder bills have been double charged despite making my payment before the end of the 15 days of grace period. This has been extremely contradicting, as Starhub, the initiator of a solution is not keeping up to their commitment. Should starthub does not wish to honour a suggestion of their own, they should not have made any unfulfilled suggestion in the first instance.
Last month, as the result of double billing, I received an arrogant letter from Starhub with headline enlarged, bold and capitalised urging me to resolve my credit card payment. This letter is outright spiteful and is stepping beyond boundaries, similarly liken to the threats in the reminders received of imposing additional charges for reconnection fee.
I have been contacting Starhub for the past two weekends but only finally able to speak to a billing representative who has not been helpful but putting me on hold without any concrete solution at the end of the call. I have demanded a solution with a higher authority but was informed there was no one to assist me. This is truly outrages and unprofessional for such a company that do not handle a customer’s concern seriously. I was left more confused and frustrated as I have endured the last few months of endless reminders and double billing that led to an incident with the credit card company. I have engaged starhub’s service for the last 2 years and since have been a loyal and dutiful paymaster. With these reminders received now, has reconfigured me as a poor paymaster.
There is not a point further to discuss with starthub as they are not keen to resolve a problem, act upon consumers calls professionally and swiftly nor has customer’s interest at heart and worst of all, do not deliver the action they have suggested.
With the above, I would like to share my tales of woe and seek you advise on a possible option or the necessary course of action as I am still in a contract with this company for another year and I would no longer wish to be further manipulated by their deceptive lies and extremely degrading services.
Victimised Consumer.

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Displease
SG
Apr 30, 2013 10:48 am EDT

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore. Email adress :  mailto:info@ida.gov.sg  Or  ida_qsm@ida.gov.sg  IDA website :http://www.ida.gov.sg/ tel: 6211 2100 .They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Just furnish them with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

S
S
Suggest
SG
Apr 23, 2013 5:44 am EDT

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA and MICA Singapore. They will help you to investigate and settle the issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve whatever problems that you are . The mentioned gov bodies have the authority to handle and investigate.

I have very bad experiences with star hub just like the people complaining here. After some time, I got very frustrated and desperate. I decided to write to Infocom/IDA sg. Star hub render their assistance to me ASAP.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.

We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.

I hope that my advice helps.

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7:33 am EDT
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StarHub Cheat

StarHub publish in the website stating when you signup for flexisurf service, you will be able to play the game MapleStory. http://www.starhub.com/broadband/athome/maxonlineflexisurf.html
I was cheated by them, brought a modem and found out that is not true, Called them but guess what, they will work on it, but for about 1 month nothing came back.

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MistySnowflake
Canberra, SG
Jul 25, 2021 7:55 pm EDT
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Yes, they cheat without you knowing. Daylight robbery. Please tell your friends never buy their products

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tamil film
US
Sep 11, 2016 9:01 pm EDT

star hub grabbed 870$ fro me because I terminated contract in 6 months.i hate them.

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Cheatingg?
SG
May 04, 2013 7:11 pm EDT

This is not considered cheating.They did so call agree to do something about it, just taking their time. It is just Irresponsible customer services! I think Sg telcos are too protected by the contract that they are allowed to draft for us to commit. Think Sg info communications, MDA and gov authorities should do something more to protect consumers in black and White. Sg telcos shouldn't be allow to run their business in such an irresponsible manner which will eventually hurts Sg economy in the long run.

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MistySnowflake
Canberra, SG
Jul 25, 2021 7:58 pm EDT
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Replying to comment of Cheatingg?

Save your efforts. I have written to IMDA. They do not care a bit. They said they have nothing to do with the telco.

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robinttk
SG
Jul 06, 2010 8:25 am EDT
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A big Cheat and a fat lier..

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11:13 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called starhub on 24/12/09 for line termination as i've signed up for a new line. According to the customer service officer, the line would be terminate within 3 days. But, after 3 days, the line was still working without any termination. 3 months ago, my husband experienced similar problem when he called to request for line termination. He was told that...

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10:03 am EST
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StarHub Poor services

I have been a Starhub subscriber since year 2006. I used to enjoy good services from starhub all these year. But ever since the Iphone has been launched for starhub. The services I am getting is really horrible.

Firstly, the 1633 hotline does not work at all, I waited for 2 ½ hours on line for any customer service agent to answer my call. But sad to say, the call was not answer even after me waiting for the past 2 ½ hours. I think that is too absurd. So where did the customer service agent gone to. I paid for premium services and yet, starhub is giving such rubbish services. I think waiting for 2 ½ hours for a customer agent to answer a call is way too much. And even when I wrote in with the complaint, starhub also never response to my complaint. What is this kind of services? So is starhub trying to tell me that I should terminate service with them and change my services to M1 or singtel.

Secondly, finally, after much persistence on my end, I finally got through the 1633 line. Customer service agent, Gabriel assists me with queries in trying to get the iphone earlier cos my 1 year contract will only be due next month. He told me that I am not eligible for that. OMG, what is this. I waited for so long for starhub to bring in the iphone and yet, now I am not eligible for that. Just because I don’t fulfill a year of services with them. But that is absurd, cos I am only like 3 weeks away from my contract due. I really don’t understand why starhub is being so inflexible with their service. Again, disappointment. Gabriel promised to escalate this issue to another department and promised that the other department will assist me within the next 24 hours.

Again, starhub fails to meet the service standards. No call was given to me. It has been 2 days since the call was made. No action is taken. I am truly disappointed with their services, and now with all these services issue that I have been facing with starhub, I will not consider to terminate all my services with them once my contract is due.

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Pang Kee Kin
SG
May 24, 2010 6:50 am EDT
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Things have not improve since, it just got worst. 24 May 2010, after some 10 odd years of of subscribing to Starhub, I got a call from out of the blue about some billing/payment issues.

I don't mean to bash Philippinos, but the least Starhub can do is to get someone who is at least of the same 'key' as her customer base.

I could have gotten 2 long-service awards for the length of time I stayed with starhub, but all I got was a shriek-philippino voiced female who keep on insisting that she was and still is doing me great favours!

Half an wasted hour later, the situation was even more confusing!

i think I'll just change to Singtel...

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I subscribe to internet service via StarHub called MaxOnline which is the highest level service they have for which I pay $116 per month plus tax. They claim you can get up to 100 mbps on the service and a minimum of 60 mbps. I experienced some serious issues in August where I was getting less than 1 mbps and could not even use the internet service. StarHub...

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StarHub is a Singapore-based telecommunications company offering a range of services including mobile, internet, TV, and enterprise solutions. They provide broadband services for both residential and business customers, along with mobile data plans, and pay-TV packages. Additionally, StarHub caters to businesses with services like cybersecurity, cloud solutions, and data analytics.
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Overview of StarHub complaint handling

StarHub reviews first appeared on Complaints Board on Nov 21, 2009. The latest review Contract renewed with viu for free as promotion was posted on May 28, 2024. The latest complaint Recontract failure was resolved on Jun 22, 2022. StarHub has an average consumer rating of 2 stars from 215 reviews. StarHub has resolved 29 complaints.
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  1. StarHub Contacts

  2. StarHub phone numbers
    +65 6820 1633
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    +65 6820 1630
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    +65 6873 2828
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  3. StarHub emails
  4. StarHub address
    67 Ubi Avenue 1, #05-01 StarHub Green, 408942, Singapore
  5. StarHub social media
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