Starz Entertainment
Reviews and Complaints

Was charged for subscription through stars entertainment that I did not authorize. I am single mother of two and spend most of my time working to support my family which leaves almost 0 time for my children. If you could please help me in resolving this issue it would be greatly appreciated. Like I mentioned I'm a single mother and can't afford to just throw 10$ in the garbage. In thefuture I know that my children will no longer have access to my phone. Thank you for your time hopefully you can help me out

Was impossible to cancel my free trial, no matter what I did I could not find a way to cancel and now they stole $95 from me. Complete fraud. I want my money back now. I need that money for food. Starz is a fraudulent business 100% I am not happy with this at all. Do not ever get starz free trial unless you are absolutely certain you want to pay for it

I have submitted a complaint through my credit card, i'd sent a complaint and expectation of immediate credits and to cease the fraudulent billing, I received an e-mail message from starz asking for additional information (some of which I had provided in the initial complaint), I reply with the information they requested - those that I had not already provided. Now I have a vm message from starz asking to ask some more questions. I am forwarding this fraudulent activity to the state attorney general, consumer fraud division, today, for obvious reasons.
The number listed in the e-mail from them to me for "customer care" (I am not their customer, and this is not care)
Is 1-855-247-9175 and
The telephone number that they called me from today is 617-532-6100 in massachusetts.
On-line, the number is
Phone:
720-852-7700
Fax:
720-852-8555

It is impossible to cancel the subscription. Even when you call them after a long wait time they tell a number of options, none of which work. Then they tell you to call your TV manufacturer. I think they mostly think the only way to keep customers is not to allow them to unsubscribe. It would have been so easy to add an unsubscribe button to the app like Netflix or Hulu. But Starz seems to capitalize on forcefully taking money by not allowing to unsubscribe.

I was having trouble canceling my subscription. Didn't watch anything on STARZ the last two days before my subscription end. Was trying to figure out how to cancel, it was saying go to things under my settings that wasn't there. I finally was able to cancel, once my trial ended. I didn't know you have to do it within the amount of hours they give you. Is there any way possible to get a refund. I can't afford it, it's taking away from my 3 daughters. If that was the case I wouldn't have did the free trial. I would've just subscribed on a monthly basis.

I called the [protected] to get customer service to cancel my subscription and was on hold for 1 hour. Nobody ever picked my call up. I could not cancel my subscription through Google or Amazon because I never subscribed thru them. I did my subscription via phone with a customer service representative from Starz. I want my subscription cancelled NOW but Starz has this set up very difficult if not impossible to cancel. I'm very unsatisfied with STARZ.

I am on a 7 day trial from Sunday 8/26 and I watched a few episodes of POWER without a problem and I was impressed but later Sunday night I've starting having problems and still having problems. My internet connection is great and I've done everything to see if the problem is on my part and its definately not. The streaming keeps cutting out as long as 2-4 minutes and its annoying. I would definitely like to subscribe but if this is an ongoing problem im not interested. Sorry, im very disappointed

What the hell were you guys thinking canceling Ash vs. Evil Dead, the only reason why STARZ got a boost in its sales, is because of that show! I just bought the third and final season of Ash vs. Evil Dead on blu ray/dvd ( I have all the seasons). And you leave season three as a cliff hanger. This will be the last time that I buy a STARZ product. Shows like Ash vs. Evil Dead only come around once in a life time. Now Bruce Campbell is retired never to play the roll he was born to play. Thanks a lot STARZ corporate [censored]! If I were part of the STARZ corporate [censored], I would try to find a way to bring Ash vs. Evil Dead back, one way or another! STARZ just seems to make more and more people mad at them, one way or another!

I am trying to figure out why Power is not on this week (8/19). But don't worry about it, all of the Power lovers are likely going to cancel our subscription. I only purchased Starz to watch Power. I am utterly disappointed, especially since I planned a date to watch Power. I hope Power gets a new channel. The rumor is that Starz deliberately opted not to air Power.

First, the line up of westerns seems to be repetitive, tonight appaloosa is on again, you took off the virginian which was an awesome show and you keep on dead or alive which I have seen repeat after repeat — doesn't anyone use their brains to look at the scheduling.. There must be 100's and 100's of westerns that can be televised but we pay to see the same stuff over and over. Gunsmoke, laramie, wells fargo, the virginian, gunsmoke and lawman are all good shows, don't get me wrong so isn't dead or alive but come on — pull it already...

I will never order Starz again for canceling Ash Vs The Evil Dead. As a fan of horror movies, this show was incredibly brilliant. If the ratings were poor, then Starz needs to work it's promoting cause this show is so ridiculously good. The creatures and monsters are top of the line. The left off on a cliff hanger. As a result, I will never reorder Starz again. Shame on Starz.

I am very disappointed with this company. You cannot cancel your account without them literally holding your hand and walking you through the process. Don't even try to ask for a refund they will charge you until the next month. I will never order their service again. It said my review was too short. So I have revised it. Not sure what else to add. Order HBO or Showtime instead. Easier to cancel. Better customer service less wait time.

will you stop showing your self promoting of your programming during end credits of movies. show the commercials of your programming until after the movie is finished showing the end credits and before showing the next movie on your networks. some movies has music or songs in the end credits people would like to hear without being interrupted with the commercials of your programs.

With Starz and all of the entertainment it has to offer I think you all should give feeds to you different channels on the app! I also believe that you should have an option on the Directv Now streaming services and any others that offer it to get both the Starz networks and encore networks in a package, not split up as it currently is! It should also be offered in the Hulu live service as well!

I signed up for the week free trial of Starz...after my trial my fee of $8.99 would be applied monthly..although my free trial ended on the 7th i requested a cancellation on the 5th because i realized i already have Starz on my device..i was charged the $8.99 but i need to dispute that transaction and need my refund promptly.. I can be reached at [protected]...thank you...Tyaki Orr

I've been a loyal customer for many years cause I love encore westerns but as for the rest of your channels all they show are the same movies over n over n over and its old already and even when you do change them up slightly you play those over n over and then back to the same movies you previously played . I would hope to see some changes soon cause if not I'm dropping my service for Netflix or HBO .
Thank you,
Sincerely,
Your loyal customer

I go to the website monthly to check the movie premiere schedule so I can remove movies from my netflix account that are going to show on network. For the last few weeks when trying go to starz.com I get the spinning dial with no page able to be accessed. I've tried every way including going thru youtube and wikipedia. Has the ip changed or no one else had this problem? i tried to find an email contact and this was the closest I could find.

WORST ENDING EVER! This is probably the worst way possible to end a great show. My family and I love this show. So much that it was the sole reason to even get Starz service during the airing of the show. Start claims it's due to ratings drop but honestly, it didn't help that it aired the exact same time as TED on AMC. So then we fans are stuck left with the decision of which one to watch live, and which one to DVR. Often Ash was DVRed. With so many loose ends in the season finale it is just wrong to make it the season finale with only 1 weeks notice. I will now most likely cancel my subscription and not return as this was the only show we watched on Starz.

I think it is appalling that you actually have Eddie Grffens show on your channels. Have you ever watched it? He is so racist about white people it is pathetic. If I talked about black people the way he talks about white people, I would be called KKK or neo-nazi or some other hate name. I think that in a world so filled with hate and racism, to have a black comic bash white people is just adding fuel to the fire. To be racist is that persons personal agenda and to think you allow or agree with what he is saying, (Which is what your basically saying by having his show play on your channels) is not at all correct or a correct side to be on. I will be canceling all my starz channels until you decide to be pro America and not side with racists. ( Because a black man discriminating against white people is still racist) I refuse to spend my hard earned money on a company that thinks so little of its "white" consumers. If this was a white comic bashing black people the whole world would come crashing down...CNN, the NAACP, AL Sharpton etc...Normally I would just say consumers but I have to put white because of the horribly racist things being said by Eddie Griffens.

Sincerely

Amy B White