State Farm’s earns a 1.9-star rating from 483 reviews, showing that the majority of policyholders are dissatisfied with insurance coverage.
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wrongful denial
I HAVE A HOME OWNERS POLICY WITH STATE FARM INS. I NOTICED ON 3/26/09 GRAYISH FILM ON MY WALLS. STATE FARM "NEVER" CAME OUT TO EXAMINE THE GRAY WALLS/DUST. I WAS TOLD IT DID NOT MAKE SENSE TO FILE A CLAIM THAT "APPEARED TO BE LESS THAN MY DEDUCATBLE". TO MAKE A VERY LONG STORY SHORT, ..., STATE FARM INSURANCE COMPANY ACCEPTED THIS CLAIM AS A "PUFF BACK" ( SOOT FROM A RUNNING BOILER), WHICH MADE NO SENSE BECAUSE I HAD NO BOILER RUNNING. THE ADJUSTER "STEPHEN R" MADE MY LIFE A LIVING HELL BECAUSE I WOULD NOT ENTERTAIN HIS DIRECT/INDIRECT STATEMENTS THAT WERE GRAPHIC, UNPROFESSIONAL AND EXPLICIT. ONCE I REPORTED THIS ADJUSTER FOR HIS BEHAVIOR, STATE FARM MADE MY LIFE A LIVING HELL, DENIED THE CLAIM AFTER THEY ACCEPTED IT, INDICATING I HAD NO DAMAGE TO MY HOME. AFTER I WAS FORCED TO HIRE CONSULTANTS, AIR SPECIALIST AND TESTS MY HOME IS MOLD INFESTED AND I HAVE NOT BEEN LIVING IN MY HOUSE FOR 5 MONTHS. ME AND MY CHILD WHO IS CHRONIC ASTHMATIC WERE THROWN IN THE STREETS, WE COULD NOT GO BACK HOME, DURING THE HOLIDAY SEASONS I HAD TO FIGHT IN COURT WITH A TRO STOPPING STATE FARM, WHO CLAIMED MY HOME WAS "HABITABLE" AND ANY LOSS WAS PRIOR TO ME PURCHASING MY HOME. I CAN NOT DESCRIBE IN WORDS WHAT STATE FARM IS ALLOWING ME AND MY CHILD TO GO THROUGH. HOWEVER AFTER SO MUCH RESEARCH, I FOUND THAT WHAT STATE FARM IS DOING TO ME IS PART OF THEIR COMMON PRACTICES: PAVIA, NANCY GERDING, AND THE LIST GOES ON AND ON. I WILL NOT GIVE UP AND WILL PURSUE THIS TO THE END. TO DATE ME AND MY FAMILY ARE DISPLACED AND THEIR GOAL APPEARS TO BE TO BREAK US DOWN, FINANCIALLY. IT DISGUSTS ME HOW PEOPLE LIVE WITH THEMSELVES KNOWING THEY ARE MAKING OTHERS SUFFER FOR THE LOVE OF MONEY.
The complaint has been investigated and resolved to the customer’s satisfaction.
dragging out payment forever & losing title
My Mom's jeep was struck from the side by a woman who was also insured by State Farm. It took State Farm over ONE YEAR to pay the claim, which was insufficient to repair her Jeep which had full coverage insurance at the time. To make matters worse, they claimed to the DMV, that the vehicle was totaled in the accident and that they took possesion of the vehicle and destroyed it, so once we did fix it, it was nearly impossible to re-register. It took nearly another SIX more months of their bureaucratic nonsense, in order to get the title back on a car that my Mom owned outright, I actually got angry enough to insinuate to the State Farm adjuster, that if she didn't take care of the mistake, the car would be stolen and driven through the side city hall, and she could have the privilege of explaining how a car they allegedly took posseion of and destroyed, ended up there. After that, I had a supplimental check and a new free-and-clear title 3-days later sent by certified mail. State Farm was certainly no neighbor I'd ever want!
COMPANY OVERVIEW
Code of Conduct
At State Farm®, we take our shared value of integrity
very seriously. To communicate our 2013 Code of Conduct, our Chairman
and CEO Ed Rust, Jr. shared the following with all associates:
Every day each of us makes choices where integrity,
honesty, and trustworthiness come into play. These are hard-to-measure
qualities, but they're priceless when it comes to customer confidence in
what we do and how we do it.
It's important that we know this about each other and that our customers know this about us
At State Farm, not only do we do what is legal, but we also do what is right.
State Farm is nothing more than a government sub-contractor for ripping people off and phuking
them over in any way feasible to make a buck!
outrageous prices
I was with State Farm for a number of years as they claim to have some of the lowest rates around well after my fifth rate increase I finally said enough is enough. I started to shop around and got some quotes from a site called www.Nysurance.com . Alsmost every quote I got was significantly less than State Farm. It was almost as if they are the exact opposite as they say they are one of the most expensive out there in my opinion. I wanted to share my story with all of you out there that are also probley getting ripped off the same way I was. I hope this helps.
So many rating factors go into an insurance policy. Your driving record, zip code, age and experience, etc. When State Farm tells you they have some of the lowest rates around, it means they are beating their main competitors more than half the time. They might not be for your particular area or range.
Keep in mind that price isn't everything. Mercedes Benz owners don't ### that a Ford Taurus costs less than the C230 they own. The policy that you are comparing State Farm to might not be covering everything that State Farm is covering. Read the exclusion section of your policy to find out just what the main differences are.
Also, State Farm gives you a personal insurance agent without charging you a broker fee. No other business provides this type of service. A good attorney will charge you a fee. A good mortgage broker will charge you a fee. Going at it alone without the help of an agent can cost you hundreds of dollars at claims time.
I have State Farm, also. I have full coverage (including renter's insurance for my apartment) and i am paying $60 bucks a month.
Mind you, i have a clean driving record. No tickets in the past 10 years. And i just did a Defense Driving Course, last month, and got and additional 10% off.
Just saying...
bad service
I was in a hit and run accident at the beginning of December. I called my insurance agent state farm Travis Primeaux and was given number to claims to file my claim. I called the claims office and filed my claim. After a couple of weeks I get a call from the claims office advising that the car would be a total loss. They were offering to pay a total of a little over 8, 000.00 minus my deductable since I was still making payments on my car they were paying the finance company 7, 000.00 then my GAP insurance would pick up the rest, which would have left me with only around 345.00 and without a car. I told the claims representative that I did not think that it was a fair offer and that by totaling my car I have no car or be able to offered to buy a another car. The representative clearly did not want to be helpful or provide me a better offer. So I called my insurance agent Travis Primeaux and explained the situation, he too wasn't helpful and didn't want to be involved in the issue telling me that it was between myself and the claims office. After a few days and with pressure from State Farm I was pressured into settling with their one and only offer and I still do not have a car, not even a rental car.
The complaint has been investigated and resolved to the customer’s satisfaction.
Contact the CEO of StateFARM...Mr. Rust...just to get this documented that you have tried to resolve this issue...because all that office is going to do is refer you back down. Then request that all concerns or complaints records...be mailed to you...Do to the fact they are suppose to keep records of this information. After that file a complaint with the BBB and (your state) Department of Insurance you can also contact (your state) Attorney Generals office (consumer protection). If this does not work contact an attorney and just get the attorney to write a letter. Make sure you keep records of all expenses that you have occured due to loss (work, bills, offsets, etc...) Just the letter from the attorney which should be free can make a dramatic change.
Pressured? I don't think so. You simply did not hear what you wanted to hear.
Correct Response from your agent. Claims are not there to "hurt" your loss. They are the best at protecting the policyholder.You must understand, there are guidelines followed based on replacement cost of any vehicle. It is feeling that because you did not "get what you wanted" somehow State Farm is to blame. You are wrong. Agents have no inerent influence on claim decisions, other than to voice their policyholders concerns. You are only angry because you wanted "more" than the vehicle was worth.
denied my claim
StateFarm insured motorist hit my car from behind. Statefarm denied my claim because they said i changed the lane and came in front of the lady that has statefarm. What other possible excuse can you come up with when you hit someone's car from behind. Insurance adjusters are not willing to pay my claim because they are saying their insurer was not at fault. How can you be not at fault when you hit someone's car from behind ? Where is the common sense. I hate statefarm and i will be all of my friends who have statefarm to cancel their policies.
The complaint has been investigated and resolved to the customer’s satisfaction.
Contact the CEO of StateFARM...Mr. Rust...just to get this documented that you have tried to resolve this issue...because all that office is going to do is refer you back down. Then request that all concerns or complaints records...be mailed to you...Do to the fact they are suppose to keep records of this information. After that file a complaint with the BBB and (your state) Department of Insurance you can also contact (your state) Attorney Generals office (consumer protection). If this does not work contact an attorney and just get the attorney to write a letter. Make sure you keep records of all expenses that you have occured due to loss (work, bills, offsets, etc...) Just the letter from the attorney which should be free can make a dramatic change.
paying claim and unauthorized usage
I have been with StateFarm since May 09. My & husband initially set this policy up with both of our vehicles. Every month the payment was due there was always an issue with processing the payments. Several months went along and every month my husband called and made the payment by phone and made several changes to the policy. In the month of October 09, my husbands car was stolen. When he contacted the claims department about his car being stolen, a statefarm representative advise him that he WAS NOT on the policy. The vehicle was recovered a few days after the theft. It sat in the impound for several days, the claims adjuster delayed all processes of the entire claims, lack of information about the claim, failure to inform. As of today Statefarm states an investigation is still processing but no response as pretaining to what can be given. I am still paying a CAR NOTE & INSURANCE on a vehicle that they insurance company has in there hands.
Be more careful with your vehicle or State Farm will drop you! Any insurance company would!
I have had state farm insurance for almost 5 years now, since I purchased my first car. In that time I have had 6 insurance claims ranging from stolen stereos to animal hits, two of which resulted in a total loss of the vehicle I was driving. The most recent accident occurred 8 days ago. By Wednesday my claim was settled and a check was sent to me, which I expect to receive on Monday. Granted that I was not determined to be at fault for most of these accidents, my rates have only gone up $3-$5 a month total, not per incident, and went down again after a few months. My agent and the people in his office are very helpful, always know me by name, and are always concerned for my safety above that of the status of the claim. I have never had a problem with payments or anything. As you can tell by 6 insurance claims, things don't always go right in my life, but State Farm insurance has always been there for me when I needed it.
nonpayment of claim
On August 24th, 2009 my home was broken into while I was in bed trying to sleep. I heard the loud sound of shattering glass. As I was alone and without any weapons, I patiently and quietly waited in bed for the robber to leave the house so I could then escape or go get the cellphone that I had left in my dining room earlier that evening. After ransacking my...
Read full review of State Farm and 4 commentsnot a good neighbor
INSURED POLICY HOLDERS BAIL OUT NOW! Insured with State Farm for over 30 years Auto, Home, RV, Boat and cycle in Michigan and Florida. July 2003 had MVA while in MI, broadsided, 2 serious personal injuries, vehicle totaled. Uninsured 18 year old illegal alien ran red light at 11:00 PM with no lights on fled the scene was aprehended, 3.6 alcahol, no drivers Lic and no Insurance. Charged with 5 felonies bonded out on $1, 000 cash bond never to be seen again. (MI COURTS) Had Florida insurance in effect with $10, 000 maximum medical payments. 1. S.F. lowballed vehicle pay off. 2. refused medical payment above $10, 000 citing Fl. policy. (MI no-fault statutes limit out of state drivers to $500, 000 each). 3. S.F shifted claim to MI. 4. S.F. Refused to pay $25, 000 Uninsured Motorist Claim (had to sue). Spouse had documented brain injury, lost ability to swallow required feeding tube, lost ability to speak and unable to walk 3 years after MVA. 4.S.F. prostituted Drs. to contrive Parkinsons Desease along with ALS to rule out any connection to the MVA. by giving inperson IME without the subject being there. Interesting the Dept. of Lic. & Reg. believes this is an acceptable practice (LYING) 5. S.F. refused to pay death benefits even after autopsy indicated no Parkinson, and ALS or any other desease. The spouse died of deep leg trombosis as the result of inactivity due to the conditions caused by thr MVA. 5. S.F contended that we were in violaton of MI no fault law because we were in MI more than 30 days and that we were required to purchase MI insurance. This is contrary to the opinion of the MI Ins. Com. that states I had more than the basic insurance required under my FL policy. An agreement was ordered signed by the court that was binding on both parties in October 2006.
future benefits were not waived. 6. S.F. has not paid a dime still claiming we were in violation of the MI no fault act, regardless of the agreement S.F.signed. My attorney James Scieszka refused to defend this claim stating this was a different matter? S.F got to him also, they will buy every one the courts alow them to do so
The complaint has been investigated and resolved to the customer’s satisfaction.
We had our Insurance for over 35 years and we had everything Insured with State Farm. We bought a Boat Last August and had it Insured though State Farm. We were not told that if you wanted to cancel you policy in 5 month or longer you would still have to pay for the rest of the year. We switched Insurance Company in March 2013. They sent us a bill for the amount for the last 6 months on our boat. I was really outraged that they would charge me for services not render. I went down to pay it and the lady ask it she could help me. I told her that I came to pay for services not Render and she ask me what I meant. I told her that we are paying for a policy that has be canceled and we have Insurance though another company, she told me that it was on the policy that we had that said that we had to pay for a year if we had the insurance for 5 months or more. I told her that she should have be honest and told us that. We trusted State Farm, and didn't bother to read the fine print. Big Mistake. So I am filing a complain with our Insurance Commissioner, Better Business Bureau, and State Farm Corporate Office. They should not be able to charge you for service that you canceled. They are a RIP OFF
We are having a issue with them now. Someone hit us alomost three weeks ago and they have done nothing but give us the run around. We are insured by them and so was the person that hit us. They keep telling us they mailed us a check and we still haven't seen anything. When we get done with this we dropping them.
STACEY ALBIN IS RUDE _ ### _ AND HAS AN UGLY BUTT PROBLEM
S.F Not a good neighbor. I am having problems too. They refuse to pay policy holders.
invalid car insurance
Two issues: First, I have paid my premiums on time for decades, but currently have no valid vehicle insurance despite remaining up to date on my payments. Second, State Farm agent violated my privacy which had the potential to put my life in danger. In 2008, the authorities recommended that I move and enter the state's Address Confidentiality Program (ACP) after I was the victim of extreme domestic violence once. I did that. But since my legal address is the State Attorney's office in my state capital and far from my "garaged address, " my insurance is invalid. State Farm told me if I would tell them my real address, they would keep it private. But I was too concerned that my attacker would hack in or bribe someone for the information. It was really much worse than that. One day, a friend called the State Farm agent, said she was me and asked for the current address on file. It was given by the agent instantly without questioning the identity of the caller which could have resulted in my death had the caller been my attacker. Then State Farm offered to make my address their address, but that is in violation of the state statute (law) and also their address is close to where I work. Therefore, my attacker could stake out the two potential employers close by and find me easily. Not an option. So, since State Farm cannot be trusted, I cannot let them know my physical address. They must only know my legal address (by Florida law) at the State Attorney's address for the ACP. State Farm refuses to give me written backup of their verbal claims that they will cover any claims I may have since I am a participant in the state's ACP. So, I am current with my insurance payments, by law; but I have no valid car insurance since I do not want to put my life at risk by disclosing my physical address to them and since "misrepresenting a garaged address" is a felony in this state and invalidates insurance. What to do?
The complaint has been investigated and resolved to the customer’s satisfaction.
Readers,
I just looked up "Debbie" and she is from the same community of the office where the State Farm worker gave my new secret address to an unidentified caller. I had to move far away once again so that I could be safe.
She STILL doesn't get it!
Debbie,
Your response did not address the issue. The issue is that I cannot give SF my real physical address. I can use any address anywhere I want and I am already doing that. The issue is that because the address I must provide to SF as my GARAGED ADDRESS obviously can not be one of their office locations because I don't live in their office. State Farm wants me to provide a GARAGED ADDRESS or my insurance is not valid. But they give that address to any unidentified caller who picks up a phone and asks for it. I had to move (expensive) AGAIN after their breach and change jobs AGAIN.
READ: The issue is I cannot let SF know even a region within the state, much less an actual location. They simply cannot be trusted with the information.
If professionals sat you down multiple times and outlined the reasons they believed you were in danger and convinced you to take it much more seriously than you were you would probably than follow their recommendations. You describe following their recommendations as "hysterical." Again, you strike me as an ignorant State Farm person.
Debbie,
My type of work has very limited locations. Giving a State Farm office address would identify my community location and the attacker would have to stalk only about two parking lots within a fifty mile radius to find me. That is not an option.
The State Attorney's office convinced me of the liklihood that this attacker would be back to kill me. After moving, changing jobs, vehicle, everything, do you really think it would be smart to point the attacker to a specific community to look for me?
When a friend called a State Farm office pretending to be me to confirm my address change, the State farm office worker gave the (insufficienty identified) caller the new address. I am just not willing to bank my safety and the security of my address on the IQ and/or training and/or integrity of a State Farm receptionist.
Your response is very naive and consistent with the ignorant responses of other State Farm workers.
have them give the address of a state farm address that is not close to you. You are being to hysterical to work through the problem.
disservice provided
The handling of cases at state farm is very bad. My car was in an accident, I was rear-ended, flipped and rolled over, It has been over 3 weeks, and I still have no car, none of my damaged property has been re-embuirsed, I have initiated contact 5 times, and State Farm agents give me different instructions each time, tell me will call me never call back, keep adding on red-tape, no offer or contact has been made on Medical reembuirsement, have nor been given a rental, my car that was totalled (as per the agend) has been taken away from the towing company's lot; even though I still own the car and have not sent the required power of attorney and title (no offer still). Now my agent calls me saying that I am not cooperating with State Farm; though State Farm's agents keep saying that they are at fault for not contacting me.
Will keep updating this complaint alongwith other blogs over the next few weeks tillmy claim is settled.
In summary; State Farm slogan should be changed to Like A Bad Neighbor is Never There.
My family and I have been with State Farm for approximately 30 yrs. I myself have had six cars insured with them since my first car in 1986. In the last ten years I have not filed any claims or had summons against any of my vehicles. Well recently I decided to start paying bill online as I was originally traveling to the office to pay bill. Anyway I registered online on 5/25 and although it indicated that it would send me some kind of confirmation it didn't. The next day I went back online to make the payment to be debited from my checking account it took me through all the steps in which I entered the bank routing number account number and payment amount.Again it indicated to me that I would receive an email confirmation but I didn't get one. Shortly after I received a notice via mail from State Farm regarding online services and saw that it was dated 5/27 so I assumed this to be some sort of confirmation of my online payment. None the less I assumed payment went through until I received a notice from DMV that my vehicle was uninsured and a lapse over 30 days. I received the notice the day before the 4th of July so had to wait till after the holiday to deal with this. On the 6th after conferring with my bank and seeing that State Farm had not debited my account I went to the agent office to clear up the matter. I dealt with a male employee who was unable to give me an explanation as to what happened so I asked to speak with his boss the agent. I was told he was in a meeting. Another heard what was going on and took over to see what happened Still unable to give a competent explaination I again asked for the boss again I was told he was not available. She told me that she couldnt explain and ask DMV. Hesitantly I leave and figured I would probably get a reasonable response from DMV. The next day I called the State Farm office and asked to speak with their boss, I'm told he not available he's on vacation. DMV inform me that I have to rectify with State Farm meanwhile I'm driving without auto insurance. On the 9th I return to State Farm with my laptop in tow to show them the history and verify that I was online with State Farm to make payment. The male employee right away states I know nothing about computers the female chimes in and tells me that they say insurance was not paid and neither made any attempted to confer with an underwriter or supervisor. Again to DMV who refer me back to insurance company. On 7/12 after conferring with another insurance company I go back to State Farm and ask for supervisor. Still on vacation. Make them reinstate insurance so that at least we could stop the clock until boss returns from vacation at end of month. Finally speak with the Agent who conferred with the underwriter and the computer service who verified that I was actually online with State Farms. Was told that they would look into it further and get back to me end of next business day. Well I called back and asked for boss, suprise he's not available he's on vacation and none of the employees knew what was decided. Well here I am 8/20 and still no one knows anything and now I have to turn in my plates and registration to DMV to be temporarily suspended for 46 days now how stupid is that...Later for State Farm I'm shopping for a insurance company who is more loyal to their customers.
roof damages
I have a very bad experience with State Farm insurance, this issue is still an on going process. My house + roof have been build in 2002, my roof has several damages like missing shingles due to heavy wind. State Farm forces me to accept patch repairs despite having an ITEL lab. report stating that my original shingles are organic shingles and that production for this paticular shingles has stopped, ITEL informed me that the most suitable shingles for the repairs are certainteed fiberglass shingles, the third party lab. states also that the fiberglass shingles available on the market should not be used for partial or patch repairs but are only suitable for full slopes replacement only.Note that the fiberglass shingles have a different thickness and the color is not a full match. State Farm forces me to have a contractor perform the patch repairs and wishes to review the subject when the work is done... Other neighbors facing the same issues with different insurance providers had their roof repaired with slopes repairs or full roof replacements. Any suggestions ? Thanks.
The complaint has been investigated and resolved to the customer’s satisfaction.
send me your address and 4/s construction will make state farm, replace your entire roof not repair it .you have my word on this our number is [protected]
terrible experience
I had a job related accidents in 1992 where I had an accident while working for a company. I was hospitalized for two weeks. Workers compensation started sending me checks for labor compensation every two weeks. The doctor who is sent in by workers comp discharged me. The company which I worked for fired me, their excuse was that I did not do my job correctly. I had pain from the accident, I did not have health insurance because I didn't receive enough pay. Workers comp turned their back on me because their doctors said I was fine when I wasn't. Seeing myself in this situation, I found myself a lawyer an put a claim against workers comp. Immediately the lawyer offered me medical attention. I got medicine prescribed to me and they obligated state farm to keep paying the labor compensation bebefits. This lasted a few months till my treatment was over. I was under surveillance by the insurance company like if we were living in a communist country, they listened to my conversation the took videos of me and they followed me everywhere. At the end I won the case. State farm charges the companies for their service. The lawyers charge their clients for their services. The doctors charge their patients for their services. I as a hard worker and father of a family, so I would not give the government expensives, I had to sue state farm. As a result of my accident that wasn't my fault I have a mark on me for the rest of my life by workers compensation. Whenever I apply for aa job whose company has workers comp I never get the job. Due to their system, by my social security I appear on their claim records. Any company that hires me, their insurance will go up. I have proof and knowledge of what I'm talking about. The only jobs that I can get are the ones that don't have workers comp and I get paid under the table and the salary is crap just like the work conditions. The government obligates companies to have workers comp, they should also obligate companies to give health insurance to workers. This way many families in this country would not be suffering what I am. Just like me there are many people living this way, marked for life by workers comp. This is the reason why there is so many homeless and criminals out on the street. To finalize, in a communist system if you screw the government the government will screw you over. In the u. S. If you screw state farm, state farm will screw you. I live in a free country but state farm has taken that freedom away.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sorry but you are incorrect with your assumptions. By law, no company is required to pay or provide you with health insurance unless said company employees a certain number of employees. You are not taking responsibility if you do not purchase your own insurance. Your problem finding a job has nothing to do with the fact that you have a previous workers comp claim. An employers WC insurance company receives no information about you outside of your projected salary and WC rates do not increase with the hire of an employee that has previous claims. Prior WC comp claims are private until a new claim is filed.
The only thing your employer did wrong was firing you, however, they saw it necessary as most states are at-will employment.
refusal to pay clain
We decided to sell our new car in 2009 - due to the poor economy. We had a man come from Alabama and he said he would purchase the car. He said he had sent payment - the finance company said payment was received and sent title. A few weeks later the finance company called and said they did not receive payment!
After the man did not answer his phone any longer I called the police and did a Stolen Car Report. State Farm kept me hanging for a few more weeks then said they did not cover stolen cars IF the owner gave the keys to the thief!
How can this be right? Then they refer me to the info booklet and there it is - thought some of you might like to know how they will screw you!
The complaint has been investigated and resolved to the customer’s satisfaction.
State Farm adjuster Vanessa Ennis, it appears, attempted to coerce doctor Dr. Charles F. Nicol of International Health Consultants to change what he wrote in my medical review. He found in my favor causing them to payout as they should have. However, in his Retrospective Review to Vanessa Ennis he writes in reference to her 2nd letter to him, "I see no reason to change any of my answers."
I am still investigation this as is the Insurance Commissioner and the Governor's Office of Consumer Affairs. This same adjuster mailed my medical data to a neighbor after she clearly had my address. Then her manager wrote me stating "I am concerned you are not getting your mail" when I protested what she had done. Ultimately he made her write a letter of apology.
She hid behind a service shop two miles from my home, refusing to identify herself initially to the owner. She ate candy throughout and entire deposition of nearly five hours, denied a claim after viewing the wrong car - not nearly the same color, and a host of other bad faith and bad behaviors.
Stay clear of this company. Email Ed Rust if you have a complaint. He won't respond but believe me, he will get it.
Ed Rust, CEO, STATE FARM email: ed.rust.atei@statefarm.com
found over 300 .dollars charged on my account .did not authorize and do not have car or lisc.
I know this has been awhile, but how did they resolve this issue. I have something similair.
ripped off
In 2006 I went and bought the car I always wanted a Tahoe. Ya not some peoples dream choice but I always loved them. I had my car for about 2 moths before it was stolen out of my driveway. They broke into a window and found my spare key I had still sitting inside my center console! So they took the car. I did all I was suppose to do, called the police did a report and called my insurance State Farm who I have had for over 6 years at the time! A month later my car was found trashed, stripped, totaled! I took pictures and relished it to my insurance. Long story short, they took so long my gap insurance collapsed then they found some BS reason to deny my clam! Can I go after them and win YES, but every attorney I have talked to said it would cost my more then what my car is worth to fight them cause they are known for this BS! Its not just auto, its any and all! When you do win they pay just what the auto is worth but then you still are left with paying for attorney fees! DON’T GET STATE FARM IT’S A WAIST OF MONEY! This needs to get out! I was a single mom who has worked hard my life to get what I have and have always been honest thanks to State farm my credit is shot and I am not going to court over the loan company that held my note to my Tahoe they want the full $32K plus there attorney cost. I was told I will loose cause it is between me and then and the insurance didn’t sign a note with them. It sucks thanks to State farm! Its now almost the end of 2009 and this is still going on in my life thanks to, “State Farm!”
The complaint has been investigated and resolved to the customer’s satisfaction.
I am an insurance agent and I am going to assume that you are not mad that your vehicle was stolen but that it took so long to settle the claim, but before we get into that, lets explore the reason your vehicle was stolen... oh because you openly left access to your vehicle. Who who leave their spare key in the car and on top of that in the center console which is the first place a thief would look... oh yeah you would. Now to explore the possibilities of why the claim took so long to settle... the chances of someone leaving a spare key in the car is slim to none, so when it comes to an insurance company they have to make sure it is not fraud. So they will thoroughly investigate. Insurance companies have the right to deny claims if the customer were partially responsible, in this case you were negligently responsible. Just to clarify something, the responsibilty of the insurance company is to make you whole of a loss to which is covered by that company. If you hit someone it's your fault which is why yeah your claim is settled and the insurance company pays out but you also have increased rates. I think you should have listened to the lawyer and just took as a loss but again your decision to persue has landed you in a pickle because you are now stuck with lawyer's fees and court costs and not to mention the note for the Tahoe. I think you should just chalk this a s a lessoned learned and NEVER leave spare keys in the car period... console, under the rug, glove compartment... NO WHERE! Move on because to honest I think any other insurance comopany would have denied your claim as well just based on the risk of it being fraud. To answer your question... No I do not work for State Farm.
I am sorry you are going thru this. I also live in Temecula and own a Tahoe and have State Farm.
I have never had a problem with State Farm and had them for close to 20 yrs. We did have a local agent here we recently got rid of and went back to an agent up in Santa Barbara County, that gives better service.
I am paranoid about driving the Tahoe around here. We have another car I drive besides that one due to the fact we know about the rate of car thefts here for SUV's. I would like to suggest that you appeal your case and make 2 complaints if you have not already. 1 with the State Insurance Commisioner and let them know they dropped the ball on filing your claim before your gap insurance fell thru and then you should also let the States Attorney General Jerry Brown know about this. I feel bad for you that this happened. It sounds like you are a hard working person and remember goodness prevails. Do not give up on this. If you need an attorney maybe there is a program with recent law grads at a in state University that can help with your case. Maybe from SDSU or UCSD or USC. This is worth the fight. Believe me, I have had my share of aggravation of dealing with similar things. Good Luck. PS. This is one reason we want to move when the market comes back a little more. Not enough cops here to do routine neighborhood patrols to deter these thugs from stealing cars from hard working people.!
they are calling me a liar!
I'm Ready To go to a hospital as I am having chest pains over stress from State Farm. We have been customers of State Farm Insurance having Auto, Household, etc. We thought we had decent coverage BUT G.D. when it comes to using it or when it should help Us in time of need State Farm DOES ABSOLUTLY NOTHING for us & It sounds like they could change a clause on anything so they are not out any$$$. We had a flood gotZIP! A giant tree hit by lightening got Zip! ( It didn't hit the house) But we were trying to sell the house & it looked like crap with a giant fallen Tree! Now last Thursday it was a beautiful day outside so I was outside going to Mow & Blow leaves & enjoy! Well I happen to be within minutes Of having a Big Oak tree snap right down in front of Me! I was right there Screaming! So glad My cats were Not under the fall. Mind you The tree hit the house & Fell On Two Cars. ( one is insured ) They are twin Mercedes & older. Both were driveable & we have 3 Toatl cars insured! I want it fixed But I'm sure it will be totaled! (The insured one) I lose & Im out My car! B.S. State Farm Out NOTHING! Then My agent insist's That it's only a couple of hundred to cut up & remove a Big Oak! What a bunch of bull... We get O so I want the Tree gone what the hell do we pay for$$$$ The house needs to be fixed & the mowers were hit as well as windows.. Long story short! MY own agent Told Me it was hard to believe the Tree fell on a nice day for No reason! I was there. And The nerve to call Me a liar. THAN an adjustor came out ANd said to My husband That I would Have been better off if I had gotten Hurt & called an ambulance! Then I would have had proof of the time of the Fall! I am fit to Be tied & I want to maybe get a lawyer because I am one OF SO MANY who get screwed each & everyday! It's like handing money for a Scam! It's beyond belief.. I want justice. Thanks for reading. I doubt anything will ever come of it. I know people with NO insurance & they make out better than paying people... Something is wrong somewhere.. Do people who work for insurance go to the same school as lawyers? BOTH crooked really! Sincerely Marianne
I'm One Angry Human Being right now & It's making Me Ill. The insurance company should Be kind & helpful, After all I hand them Money each Month ( and for what? ) What a scam insurance is.. What has this world come to?
The complaint has been investigated and resolved to the customer’s satisfaction.
It is hard to believe that a tree fell on a nice clear day. Did it die?
Did you ask about how your coverage worked? I made it a point to know what my insurance would do for me before I purchased it. Like, a flood, unless you have a flood policy, there is no coverage. The tree falling on the car, that is covered under your car policy if you have comprehensive coverage. At least now you know to ask about these things that have already happened to you once since I'm sure you are shopping for other insurance.
poor customer service
I have State Farm Homeowner insurance on my home. We fixed it up and put it on the market when a toilet water line burst. It took three months before the State Farm Premier repair team finished the repairs while I continued paying mortgage payments...the house was not habitable, yet State Farm refuses to cover the mortgage payments during the time it was uninhabitable (taken off the market). Greg Lopeman, my agent, never called ONCE to check on the status. I am forced to file a lawsuit against them to recover lost use of the residence. They have no customer service and try to avoid helping a customer who was loyal for years. Too bad..they have lost another customer!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had homeowner insurance i had to cancelled and they refuse to give me a refund they say that i did not cancelled in time i call the office but the massage were never giving to my agent mark bartley i will never use state farm again nor will i recordment you all to any one i will be reporting you all to the better business bauer as soon as i can people put you all up so high but what a joke i hope that you all dont treat all your customer like i have been treated people put you all up so high but what a joke i talk about using you all again to my friend but the way that i have been treat i dont think so you all need to learn how to treat your customer a little bit better it will take your business nothing but higher and higher think customer before you think money and the money will follow i really belive in you all but not any more i am going to let god take care of this matter may god help you all
Why should the insurance co pay for the mortgage on the home you bought? That's your responsibility.
I purchased a home in June of 2006. Several years later, as I was doing some yard work in my front yard, a neighbor – who identified himself as Gary - ran from across the street to offer some assistance. During his short visit he said to me, ‘I work for State Farm Insurance. When you moved in I wanted to see who you had insurance with so I scanned your name & saw that you were already with State Farm’. I thought this was unusual, as I did not authorize him to ‘scan’ anything and this was my first encounter with this man. I did, however, tell him that I was not satisfied with my current State Farm agent. Gary then told me that he worked for an agent in (Olmsted Falls, Ohio) and he then suggested I switch everything over to his office. Although I agreed to the transfer of agents, I still felt uneasy about the fact that he looked something up without my authority or knowledge. I felt this was an invasion of my privacy.
On June 10, 2011, I viewed my credit report with Experian online. I noticed that my credit report was viewed by ‘LexisNexis/StateFarm’ in March of 2011. I thought this was unusual, as I did not authorize such an inquiry. So I contacted my State Farm Agent to question this. I received the company voice mail and I specifically stated that I wanted THE AGENT to call me back. Although I specified this, within 5 minutes Gary called me back. Gary said ‘what can I do for you?’ Since I did not expect Gary to call me back and my issue was pertaining to Gary, I simply said “I just wanted to know how much I am paying in house insurance per year because I am shopping around”. Gary then said to me “you are paying $512 a year”. I thanked him and we hung up.
I then called the agent's mobile number and spoke to him directly. I went into detail about the first incident that I had with Gary in my front yard. I told him that I was concerned because I saw that State Farm has viewed my credit report in March of 2011 without my authority. The agent explained that there was ‘absolutely no way’ that State Farm can view my credit report. I then asked him if his office had access to Lexis Nexis and he stated ‘absolutely not’. He again told me that State Farm ‘never’ looks at existing customers’ credit reports. He asked for me to send him a copy of my report to prove to him that State Farm looked at my report. I agreed and then we hung up.
Nearly 15 minutes later, I received a call from the agent. He was now in defense-mode, as his tone was now that of anger and he was now acting as if he were an attorney. The agent said to me, “State Farm reviews your credit every 3 years”, which is now a contradiction to his initial statement that State Farm ‘never’ looks at existing customers’ credit reports. The agent insisted Gary ‘wouldn’t do such a thing’. I then reminded the agent, once again, that Gary admitted to looking up my personal information after moving in to my house. He said to me “look, what you think of Gary as a neighbor is none of my business”. I then reminded the agent that my first encounter with Gary was unusual, as he (Gary) was discussing my personal information (that he had already looked up) for the sole purpose of selling insurance to me as a benefit to State Farm. The agent then said to me, in a sneaky little voice, “ohhhhh, but that’s not what you said the first time! You said that Gary said that he ran across the street and told you that he ran your credit report! Now you’re giving me 2 different stories!” I said to the agent “I didn’t say he ran my credit report the first time he came to me, I said he ‘scanned’ my name, without authority” – however he did this, I do not know. But, in March of 2011 State Farm reviewed my credit report and I wanted to know why. The agent then said to me, “No, you said that Gary ran across the street and told you that he scanned your credit report, now you’re telling me something else. And see, here I called Gary and told him what you said & now you’re saying something else!’’ (as if to ‘trick’ me). The agent certainly is not a good listener, as I never stated this to him (and it doesn’t matter anyway, my privacy rights were STILL violated!). I felt like I was arguing with a 10 year old child. The agent is clearly unprofessional. He also made me feel as if I were on trial and I told him this. The agent then said to me, “let me ask you this, why did you ever come to my agency?” (as if he were suggesting I was a problem client simply because I was not satisfied with the service I received from my first agent – of nearly 20 years). I responded “because I was not satisfied with the way my last agent handled my claim”. Jared then said to me, “look, you are certainly free to take your business elsewhere”. So I am.
I have been a State Farm customer for about 23 years. State Farm has very poor customer service. I am now going to file a formal complaint with the Attorney General of Ohio due to my privacy rights being violated. I am now in the process of transferring my auto insurance to Progressive. I have already had a much better experience with them. I am currently looking into transferring my home to another company, as well. Once I have transferred all of my possessions to another company, I will never go back to State Farm again. My daughter has already transferred her new auto to another company due to Gary’s unprofessional behavior (a separate incident). I am going to encourage as many people as possible to switch their insurance to Progressive – all due to the lack of concern, privacy violations and unprofessionalism. ‘Like a good neighbor State Farm is there’? What a JOKE.
Let me know how your search goes for an insurance company that would have paid your mortgage...
I find it hard to believe that you continued to call agent about claim handling. They are not liscensed to settle claims. That is why there are liscensed claims adjusters. The insurance co will not pay your mortgage..however if you took time to read the paperwork I am sure you received and read your policy..you would of known you could of claimed living expenses if your house was in fact inhabitible. Ignorance by consumer cannot be blamed on any insurance co..
State Farm has no responsibility to pay your mortgage! The additional living expenses coverage would pay for you to live in a home of like quality in a similar area. If you did rent another place, call the adjuster and let him know. They will take care of you. You seem like an idiot.
omitting details of multi-discount program
My girlfriend and I talked to a woman named Cilia in this office about getting the Multi-car discount with state farm. She said ok and we my share of the policy was 33 dollars a month for the basic coverage. Now, a few days later we got the paper work and noticed my payments were 20 dollars higher than cilia quoted me. I called and asked what was going on and she told me since my girlfriend and I weren't related or married that we didnt qualify for the discount and I would have to pay regular rates for a basic policy. We now were back-billed 64 dollars (the balance of the NON-DISCOUNTED RATE) because of cilias mistake! I talked to the office manager candy and I was VERY IRATE with her about this and felt scammed and lured into a policy just so cilia and john Sullivans office can have another policy signed up through their office. I talked to john sullivan and said he should be paying the back amount of 64 dollars and he refused so I dropped that company for a second time due to poor performance and bad customer relations. Cilia should have asked the right questions and john Sullivan should be training her and future office people the correct way to interview or his office tactics and ethics will continue to be viewed as deceptive.
The complaint has been investigated and resolved to the customer’s satisfaction.
You indeed were not given the correct information in the first place. The bad news is, the higher rate is correct. You have to be married to your girlfriend or you have to be an owner of her vehicle in order to get the multi-car discount.
A State Farm Agent does not have the ability to say "my bad" and give you the discount anyway. It is against the law. They have to rate you properly. It is also illegal for the Agent to pay the extra portion of your premium.
I have State Farm Insurance, and I will tell you that they are always rated right near the top when it comes to insurance companies. Sometimes human error creates a bad situation. I don't believe that Cilia did that intentionally.
Sorry that happened to you.
wind and hail roof damage
We recently had storms move through our area (Rockford, Roscoe, IL). A family member also had hail damage to his roof (also has State Farm, same agent) and they sent out an independent contractor, meaning this company had no ties to Sate Farm. Three weeks later, he has a new roof. Our damage was much worse as we live in a very windy area and had not only...
Read full review of State Farm and 6 commentsunbelievable
I was hoping someone reading this could please help me or lead me in the right direction. I recently found out I had a Sewer Pipe Break under my house. We had an adjuster come out and investigate. In order for it to be fixed, a plumber would need to break up my recroom floor (the pipe is under the cement slab), bathroom floor and more than likely my laundry room floor (they are not sure where the damage ends without sticking another camera. We found Mold from the water leaking all along my basement wall and I have 2 small children who have all their toys down there. Long story short, the adjuster that I had come out was under the impression that it would be covered. Our home owners policy is under State Farm. All the leg work has been done, we even had a company called Serve Pro come out a put an air cleaner in our basement and tape off the closets where the mold is. The agent from State Farm came out to look at the problem a few days later State Farm sent out their plumber to confirm there was a leak and the pipe needed to be fixed. The plumber confirmed it and the adjuster went back to State Farm to get the go ahead to get the job done. I just got a call today that State Farm denied my claim stating the "wording in the policy had recently changed" and Pipes that are under the slab are not covered. This is unbelievable! We have had StateFarm for 8 years ever since we became home owners, never had a claim until now. What do we pay insurance for if they are not going to pay for damamges. Where else do they expect a Sewer Pipe to be on top of your house? This job is going to cost any where from 8, 000-20, 000 dollars. Not even counting the cost of having my basement walls ripped out, redone and mold free as well as my belongings in the basement, bathroom tile floor replaced, painting redone since the wall was cut to get to the pipe. My adjuster told the Manager at State Farm we would take him to court and he said go ahead we have a good case. I do not have the money for a lawyer let alone the money to fix all the damage. Please help. State Farm is probably screwing so many others and this needs to STOP NOW.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please write back and I will give you a list of groups that are fighting for Mold regulation laws, and against State Farm's criminal Bad Faith... yes, it is that bad... Not sure the status of your case, but it sounds so familiar, I did not even need to read your entire post... We fought them for 7 years over Bad Faith in a Toxic Tort (Mold) case... were offered 6-7 figure settlements... which our own atty turned down and botched... So, check this out:
http://TruthAboutMold.info
The woman who runs this site began fighting them 8 years ago... and there are MANY more of us... so just write and give her a sign that you are not an insurance plant... they have surveillance moles all over... it's insane. We have evidence of it.
Please write me... there is lots of support for you.
This is their typical "like a good neighbor" service. I unfortunately, was also insured by State Fraud (I mean State Farm) when my home was robbed while I was home sleeping. They refuse to pay the claim, saying it never happened, however, the police have a suspect, many fingerprints and they have interviewed people who know the man who did it and have confirmed that he was seen driving my car the night of the robbery. Unfortunately, all the police know is that his name is Sean and is apparently homeless. None of the people interviewed would give Seans last name- claiming they did not know it. State Farm then said they would cover nothing that I did not have a receipt for. The items I did have a receipt for (there were several) they will not reimburse either as they told me that they either "pay the entire claim or none of it" with no further explanation. The loss is only about $ 2000 but they have spent at least twice that preparing to deny the claim. I have had coverage for 9 years, no claims and this is how they treat customers. Insurance is generally a rip off. State Farm is the biggest collection of fraudsters around and the state insurance department just allows them to continue screwing people.
unlike a good neighbor, state farm is never there.
My name is Erik D. Morris, I am originally from Flint, Michigan but, I moved to Richardson, Texas, in June 2009. Once I was in Richardson, I set out to find myself a new State Farm agent, I have been went State Farm in MI for three years. Now when I had to deal with MI State Farm agent Steven D. I had no problem at all in three years, he always went out of...
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I totally agree with you. They will do anything to avoid paying one little penny out of their DEEP pockets, but we still continue to pay them and for what? Nothing, that is what. Experienced a house fire & because of the fact that we were about to move out, mind you, nothing except for one sofa had been removed from the home, we are now suspicious and they have no clue what caused the fire. My family & I have been going through this now for almost 7 months. We have been told that we will now be undergoing an "examination under oath" which I understand is common practice, but because of their failure to do what is right & just, they just want to avoid having to pay for our home & all of our belongs we lost. I pray for God's insight to why people want to behave like this and treat others unfairly & unjust, but so is the way of the world. The mighty dollar prevails for this no good company. They are NOT a good neighbor in my book & hope I never have any kind of neighbor like that. If that is the case, with neighbors like that, who needs enemies?