Steckman's Memorials’s earns a 1.6-star rating from 7 reviews, showing that the majority of clients are dissatisfied with their memorials.
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Great communication and quality product
Great communication and quality product. Also, way cheaper than others. Definitely suggest you do biz with them.
I bought a headstone for $199.00 on October 29th, and the money went through on October 30th
I bought a headstone for $199.00 on October 29th, and the money went through on October 30th. But then I changed my mind and canceled the order on October 30th. They said they would give me my money back, and I even signed a paper to confirm it. But it's now November 29th and I still haven't gotten my refund! I've sent lots of emails, but no one has answered me. Is it possible that this "famous" company takes people's money and runs? It's 2021, it shouldn't take a whole month to give a customer their money back.
This place is terrible
This place is terrible. It took them forever to finish my order and then they took an extra three weeks to ship it. They even gave my personal info to someone over the phone without asking me first. They even emailed them a copy of my receipt! They kept telling me they were short staffed, but they charged me like they had a full staff. Don't bother with this place, they just add more stress when you're already grieving. I'm suing them for giving out my info without my permission.
Legacy Headstones is a bad company
Legacy Headstones is a bad company. Don't waste your time. We ordered a headstone on May 15, approved the design and paid on May 25th. They said it would take 6-8 weeks. We emailed them on 7/15 and 8/9 and called many times, but got no response. Almost 3 months after we paid, they finally sent an email saying they were out of the stone. They offered us a different color, but we declined. We asked when they expected the correct stone back in stock, but on 8/13 they said they didn't know. They included a refund form in that email. We filled it out and sent it back on 8/14. We called many times to check the status of our refund, but got no response. We felt like we were scammed. We talked to a lawyer about it. He suggested we try again and let them know we would seek other alternatives to get our money back. The refund finally hit our bank account on 9/15, ending the bad 4-month experience. Legacy Headstones has no service. We ordered a headstone from another company and got it in 6 weeks.
Steckman's Memorials Complaints 3
I ordered a headstone from Legacy Headstones and paid $799 on 12/21
I ordered a headstone from Legacy Headstones and paid $799 on 12/21. However, the stone has not arrived yet and the company has stopped communicating with me without any explanation. When I checked their website, it showed N/A for my headstone. This is very disappointing and frustrating. I hope they will resolve this issue soon.
I ordered a headstone from Legacy on September 29, 2022
I ordered a headstone from Legacy on September 29, 2022. I called to make sure the size was right, and they said it was. On October 31, I asked about my order and was told they were waiting for approval from the cemetery. I called the cemetery and they said they hadn't received anything. I called Legacy again and they confirmed the order but didn't mention the size. On November 10, they said they delivered the wrong size and the cemetery refused it. They said I had to pay half the cost to fix it, which I thought was illegal. No one called me back. On November 15, they said they would fix it and send it in 1-2 days. Today, November 18, they said it would be sent next week. This has been a terrible experience and I want a refund for the $200 difference in cost. You can reach me anytime at ***.
I ordered a tombstone marker for my mom who passed away on 09/02
I ordered a tombstone marker for my mom who passed away on 09/02. The website was hard to use and there was no design preview before or after I submitted my order. I emailed them for a design template but never got a response. I got an email in October saying it was shipped, but the birth year was wrong. I called and emailed them to fix it, but they wanted to charge me $275 or $200. They said they would call me back but never did. I had to call them several times and leave voicemails, but still no response. I just sent another email today at 3pm.
Is Steckman's Memorials Legit?
Steckman's Memorials earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Steckman's Memorials. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Steckman's Memorials has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for legacyheadstones.com can be seen as a positive aspect for Steckman's Memorials as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Steckman's Memorials's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Legacyheadstones.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Legacyheadstones.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Steckman's Memorials have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Legacyheadstones.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Steckman's Memorials protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Steckman's Memorials
At Steckman's Memorials, the focus is on providing personalized and meaningful memorials that honor the lives of loved ones who have passed away. The company offers a variety of options for headstones, including traditional upright monuments, flat markers, and custom designs. Each memorial is crafted with care and attention to detail, ensuring that it is a fitting tribute to the person it honors.
In addition to headstones, Steckman's Memorials also offers a range of other memorial products, including cremation urns, memorial benches, and plaques. The company's team of skilled craftsmen can create custom designs to meet the specific needs and preferences of each customer, ensuring that every memorial is unique and special.
At Steckman's Memorials, customer satisfaction is a top priority. The company's knowledgeable and friendly staff is always available to answer questions and provide guidance throughout the memorial selection and design process. With a commitment to quality and customer service, Steckman's Memorials is a trusted partner for families and individuals seeking to create lasting tributes to their loved ones.
Overview of Steckman's Memorials complaint handling
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Steckman's Memorials Contacts
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Steckman's Memorials phone numbers+1 (800) 611-1340+1 (800) 611-1340Click up if you have successfully reached Steckman's Memorials by calling +1 (800) 611-1340 phone number 0 0 users reported that they have successfully reached Steckman's Memorials by calling +1 (800) 611-1340 phone number Click down if you have unsuccessfully reached Steckman's Memorials by calling +1 (800) 611-1340 phone number 0 0 users reported that they have UNsuccessfully reached Steckman's Memorials by calling +1 (800) 611-1340 phone number
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Steckman's Memorials emailsinfo@legacyheadstones.com99%Confidence score: 99%Support
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Steckman's Memorials address49281 Calcutta Smithferry Rd, E Liverpool, Ohio, 43920-9570, United States
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Steckman's Memorials social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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