Steers
Reviews and Complaints

i ordered a cheese burger and double pork rack meal.i was told it would take 25 min.other customers came and gone.i waited an hour plus for my meal.today is the 10th of january 2020.my order number was 4646.i ordered from uitenhage branch penford.i almost wanted to ask my money back for waiting so long.i was furious.now i dont want simple apologies from head office.i want to know what steers are gona do for waisting my time.i could have ordered 20 pizzas from debonairs and got it quicker than waiting for 2 items from steers.my email address is [protected]@gmail.com if ur bosses wana contact me.

Firstly. You're probably the only company that doesnt give a drink with a meal. I just paid R50.90 for a sandwich with 2 slices of tomato one peice of bacon and one slice of cheese and a handful of chips. To that standard you could prepare meals for 10 customers. Then the drink R17.90 for a can of coke. I can almost buy a 2liter at Spar. You should be ashamed. How do you sleep at night when you rob people like this daily. I used to be a happy customer. But at this stage you have zero standards anymore. You're meals have become samples and you over charge without batting an eye. Do you want to become rich with one customer. Shame on you. SA is going through a tough time. Then companies like you rob people without shame. Either you should become more affordable or you should give us the million dollar toasted sarmie you charge for. Even the picture on the menu looks more inviting than the product you serve. Shame on you! My number is [protected] my alternative number is [protected].

Company: Steers, Stikland (Bellville, CPT)
Product: Snack Rave Burgers
Date: 15 Dec 2019 (Sunday)

Details/Incident:
I bought x2 Rave Snack Burgers at the above-mentioned Steers & when I got home, it looked like that (see attached image). I always bought these ones or the bigger ones at Steers, so I have a pretty good idea of what they should look like, but this, this was pathethic, daylight robbery! Clearly the flame-grilled burger was cut through, I cant even say in half because thats not even half of it-im disgusted & I never experienced or expected this.

I am proceeding to go to the branch in person, to request a refund because I am not paying for whatever you call that so-called flame-grilled patty!

{PLS CHECK YOUR ORDER(S) IN STORE B4 YOU LEAVE ANY RESTAURANT!}

GH

I recently again after the 4th attempt went to steers in Rustenburg, Magalies view everyone I go there especially after 7, looking to order the Chicken meal. The guy will always tell us that there is no Chicken in store, and one replying from the kitchen that it's late and they have already switched of the oven and it's home time. Such poor service.

I purchased the R 144 share meal and I just opened the box now and the burger is way below what I expected, in general the service is very poor as there is not enough staff to ensure your customer gets what they want I am not satisfied at all for the price paid for the quality recieved.

Is this how steers expects to do business then I will call the Gauteng health department to do an inspection on that premise, really bad experience and below standard service and sub standard food

My favourite remains the Chicken Burger Meal. I have being ranting that the Steers Chicken for the past 20 years or more as the best tasting Chicken Burger and value for money.
The recent downsizing over the past couple of years of the bun and chicken portion has downscaled to a size that is no longer value for money nor appetizing. Before it would stop the hunger, now it does not even 'plug' the stomach.
As far as the chips, they remain the best still.
I'm rather disappointed and this will definitely shift me to consider alternative Franchise offers for a better offering for the price I have to pay.

Regards

Robby
=

Ordered good on line when the driver got here he did not have the correct change on opening our food er found the chips we had ordered as extras where burnt we phoned to complain the driver then went back and brought us apparently fresh chips which where exactly the same as the first ones
No chip seasoning, just old oily burnt chips
My contact details are
Gary [protected]

I bought 3 wacky Wednesday on 30 October 2019. I phone in to steers saxby and Calafornia told me she will replace them the following week. I phone in and spoke to her on Wednesday 6 November 2019, and now she said she is only going to replace one wacky wednesday. I paid for 3 and all 3 buns was so hard that you can kill someone. Food is getting expenses and when you buy take ways, you want quality.

at 10h15 am today I called steers Braamfontein on [protected] and placed and order, they said in 45 minutes time I will get a delivery I confirmed the delivery address and was told my order is R197, after 2 hours my order did not arrive, I called back I was told they will call me back, after 15 minutes no call I called back I was told they still investigating my order, I called again they put me through to the guy who said he is the manager he said the same thing, he hasn't called me back by now, extremely poor service I will never order food with steers, do they ever consider and think that I use airtime to contact their shop? where do I get that airtime to call them 6 times and they don't return my calls even when I confirmed my cellphone number 6 times to them? its now 4 hours I did I follow up with them and no one has come back to me. what did they say the R197 is for? why didn't thy tell me straight hat they wont send my food so I seek alternative. I am so disgusted and pissed...my cell no is [protected]

On Wednesday 30.10.2019

I place a ONLINE order with Steers

See attached proof

Order was received by the store at 16h05
Upon my arrival at 16h15 the store still didn't start to prepare my order

At 16h29 I paid my order and only received my food at 16h40

This is Unacceptable, there it a reason why I use online and then get this poor service from Steers Total Standerton
Total Service Station, 45 Walter Sisulu drive Standerton

a delivery order was placed at 18:52 at vaal mall and still at 20:33 food has not delivered. 4 cheese burgers n 600g rack of ribs was ordered?
no feedback from the store to say it will be late. called twice first at 18:45 and told to wait another half hour for food because of wacky Wednesday n called at 20:20 and still food was not out and told drive on the way

its the second time im waiting for more than two hours for my food.this is getting worse every time now.this is getting un acceptable.ill go to the media with this just to let them know how much steers went down with deliverance to costomer service.this cant go on.im not the first perskn to complain about this and if you get your food it is so cold to eat.i will not pay again for cold food from steers

Hi good day. I was on the 30 Oktober 2019 I was order my food. As the cashier was rude and she is always like that. As I order the board said 2x slices of cheese R5. 00 and under it said ask for the reward. Slip said 4x2 cheese slices=R24. 00. Aren't there always going cheese on. As I going to get my food I ask one of the lady's what that means she said she doesn't know and she left and speak to the other people in her language. The lady left and then Thandi A(cashier) on the slip name take the order paper and write my cellphone number on the paper, she only ask the number en never tell me why she wants my phone number. It can't carry on like this. I want to know why she wants the phone number and not saying a word why? Thank you to read my message

Good day I order 2 x Cheesy Bacon King Steer meals last night with the online App at the Bothasig branch. I took the top up colddrink and were charge an extra R11 per combo because I dont like the cups the drinks taste terrible.
When my wife went to collect our food they told her that they dont stock the tins or bottle cold drinks but still I have to paid the extra amount on the colddrinks.
My order no were: [protected]

I made an online order around 17:00 PM from Steers Pan Africa Junction Shopping Center and they sent both a text message and an email that it has been accepted. It is now 19:30 PM and there has been no communication no nothing. When i called this number [protected] mins back) to ask whats going on, the lady said the driver had left 10 minutes ago.. which was a lie because i live close to the place. Second call she told me she'll speak to the manager and they'll call the driver to find out where he is. Third call i spoke to the manager and she gave me stories that didn't answer any of my questions. I asked for her name and she said it was Zisitetheli if that's even right or she was just lying! luckily after the call the delivery guy came through but he told me the first delivery guy got lost so they had to make another order and send him. Why couldn't the lady just tell me the truth when i first called or the second time? I'm very disappointed in Steers Pan Africa. It was my first time ordering from this place and i never will again.

I placed an online order at 12h38. Load shedding started 13h10. No one phoned to say they won't deliver. I had to phone 6 times before I got an answer. Then they wanted to deliver 15h30. This was at Steers Eldoraigne. It literally takes 5 to 10 minutes to complete an order. They have no excuse. Pathetic

Counter order #46 dated 28/09/19

I'd like to complain about the unfriendliness of staff at Volksrust Steers
This was after a bad service received from Fishaways so now I'm sure if this is the norm that they don't greet & don't even bother to ask wherether your order is a take away or sit in...at other provinces they do give this option coz as a client you wont remember to mention thaf you are eating in unless you get asked by staff
Furthermore this was an unpleasant meal as i had to eat from those burger boxes not to mention my 4year old had to go through the same thing
Please send your staff on client service courses ...they need to greet, smile & be passionate about what they do
I'm a branch manager at one of the top 3 financial institutions so i know what client service means

I bought steers rave sauce at montana superspar in pretoria on 05 october. After getting home and opening the bottle I saw that the sauce was invested with little black worms. I went back to spar and they refunded me, but I am still very upset about the incident. I had people coming over for dinner and this happens? Please advise?

I ordered online using the app, then i went to the store (Steers vaal mall) hoping to pay and collect but to my suprise i waited a whole hour at the store just for two burgers only.That service is very poor and unacceptable.They should prioritize their orders to quickly deliver small orders rather than us waiting for them to do the chicken order then do beef burger order.Its poor to know that the whole team focus on one order at a time.

I went to Steers Mokopane Crossing Mall.
Invoice 75831. I paid 12h01. I waited 25 minutes for only 2 takeaway burgers with Drinks? Another guy before me insits on his refund. Very angry walking out with his money. This was by far my longest wait at a steers for 2 burgers ect. The staff is unorganised and i dont think i will ever go back to steers. Luckily the rest of my family was not with me. Maybe i should still be in the que for that?
I was long time ago so angry about service. Of my kids wasnt so hungry with me i would also insisted on a refund and went to KFC rather?

Shilo van Tonder
ALLDAYS
[protected]
[protected]@gmail.com