Steers
Reviews and Complaints

I bought my kids burgers from Steers there was hair in the burger my daughter was eating. I called to complain and was given a case number 423535. I received a sms to say that they have closed my complaint since they cannot get hold of me. This is nonsense I am always available on my phone as my job demands it. I will be expecting a call or reply.

My number is [protected]
Email benita. [protected]@gmail.com

On 20/05/2018 I had gone to purchase lunch at Steers Sunward Park (Boksburg) Having 3 hungry minor children with me due to no electricity at home I decided steers would be a great option.
Upon querying the difference between a King Steer burger and another burger type, the lady who couldn't even greet me never mind fake a smile, proceeded to tell me" Have a look at the board and you will see the difference". I then said I am looking at the board, I just want to know the difference in terms of what filling is in the burger. She then said very irritably, I told you to look on the board. Needless to say I left fuming telling her how disgusted I was at the service and lack of experience to be frontline staff. During all of this my eldest daughter stayed in the store, still explaining why we wanted to know the difference. At this point the cashier starts insulting my daughter saying you can read and don't tell me to go to hell. She continues to yell whilst I'm outside, not caring if there are other customers around.
I left and purchased KFC worth R300 and came back to steers with my colleague to see a manager. During this time the branch manager was off duty and could not hear our complaint over the phone. Another staff member proceeded to throw racial comments in his native tongue assuming that we could not understand.
I have since met the store manager whom still has no clarity on the situation and will address it with the staff.
Not only have I been inconvenienced on both days as I had to return 3 times to see a manager but to get some resolution that actually determines whether or not this store is even worth anyone supporting as this is day 3 and I still await closure on whether or not this lack of service is the way Steers run a business.

I bought chicken online from engen steers in Humewood, Port Elizabeth. On the 20 May 2018, Sunday. When the chicken was delivered to me it was old rotten chicken I couldn't even eat had to dispose it. This is not the first time, the first time I kept quite but it looks like il keep losing money. Thats completely unhealthy and iltreatment to customers. This is the order number:
Order # [protected]
Order placed 20 May 2018 11:58
Delivery Address: 25 Havelock Street, Port Elizabeth.
Steers Engen Humewood
Engen Service Station, Cnr Humewood & Perrot Street, Humewood, Port Elizabeth
[protected]

Service at tygervalley steers is pathetic I purchased from this store 2days after each other hoping that the 2nd day service would be better on the first day when I got to the counter I greeted the lady at the till first and got a hmmmm, the lady that purchased after me got a good day how are you so in my mind I'm thinking wasnt I white enough to get a good day how are you. Today being the 2nd day I again asked for no tomatoe and got tomatoe on my burger and to top it off it was ice cold and they supposedly just prepared it. Never supporting again

On sunday 6 april my family and I went to steers white river to try the pita burger. Well what on earth? Its the biggest waste of money ive ever spent. Ill add the photos of 2 of the burgers and you guys tell if you think its worth r40.00

Steers should be embarrassed to even advertise this never mind selling it

Very disappointed

Service and quality standards need to be raised

Steers will not be seeing me for some time : (

My order was confirmed via email #[protected] 18h06 5 May Reference Nr [protected].
At 19h36 I started one of FIVE calls to Steers Eldoraigne [protected] of which none was answered. I phoned National Brand number that was given at the bottom of the sms link [protected]. The consultant apologized, which I appreciated, but does not fix my problem. My delivery is still pending. The consultant said he will phone the manager to speed up the process.
20h19 I phoned the Eldoraigne Steers again. The lady how picked up the phone said that she never saw the order until just then...I asked to speak to the manager. She said SORRY...the order was sent after this call
Well Steers to let my family wait 2h30 min is not something that gets fixed with SORRY. This is an insult in the worst degree.
Will a walk in customer at any store be willing to wait 2h30? NO. But I have to because when I phone...Steers Eldoraigne simply does't answer the phone.

You did not loose a customer. You created a ANTI Customer. That guy that always brings up this story when anyone even mentions eating at Steers. And I work next to a Steers with staff of 120.
No Sorry is not good enough. I'll share this until I feel better

Good day, My name is Rachel Matabane, I bought three Wacky Wednesdays this evening from Steers Park Station from a cashier named Prayer Mpofu and I was shocked to find that they did not include any cheese, I then asked the cashier why there isn't any cheese and they told me that I have to pay extra money for the cheese. Now I am a regular customer of Steers and all the other outlets I buy at put cheese in the burgers of a Wacky Wednesday. Upon getting home I find that all the burgers have no gherkins too and the buns used were stale. As a loyal customer, I would like to know what Steers is going to do about the lousy service I received at one of their outlets?

I ordered a Wacky Wednesday online for collection at Steers Beaufort West. When I got back home and opened the box, the burgers were just a big mess. A few drops of mustards and a whole lot of lettuce. And what happened tot the onions? Or did the Wacky change since I last bought it?
I was unhappy about it and took it back. I told the lady behind the counter that the burgers are just a mess, there aren't even any mustard on it. Not very happy or impressed, she gave it back to the kitchen staff, probably to"fix" their mess when I heard 1 of the kitchen staff asking "now what's wrong with that Wacky?"
After a few minutes I got my Wacky back and left. When I got home, it was the same as they were when I first got it. MESSY.
NOT AT ALL HAPPY OR IMPRESSED with the service received. They didn't even bother to at least put the patty properly on the burger👎

I went to west coast villadge amd thought i will get me some hot chips from Steers. A small cost R15.90 and thought nothing to pay that amount because i knew it will be worth the money. I didnt think of writing to you and complaint but I just thought people are getting ripped off by these advertising. I dont know if Steers think they give their customers value for their money or is it the people that is trained to serve people scrap from the fryer. i was so disgusted because i paid for chips just to be thrown away. This is so low not even pick nd pay will serve people chips like these, that you sell to customers.

I was standing in a que at Atterbury value mart branch. Karabo was the only lady assisting customers and while she was busy. We were 2 other customers queing to be served. Daniel the manager was talking to a child that was standing almost behind the counter. After a few minutes he helped the customer in front of me. Also changing the kids chips for another set of chips for no reason. At that time Karabo helped me and another client was waiting to be assisted. Again Daniel was chatting to the child and ignoring the customer. Please demote Daniel and get a proper manager. Does not have any managing skills

At around 18:00 last night (order number 09) at Cape Gate Steers, we bought a bit of food from Steers. Firstly, the cashier was not paying attention at all to my request and with no surprise she had not placed the incorrect order. After realising this we had gone back to them to explain which of course took 3 explanations as the cashier did not understand. We had waited until 19:10 before our food was ready (more than an hour). We had order the following: 2 Wacky Wednesday Specials, 2 Cheese and Bacon chips (large), 2 Med chips and 2 Tex & Caramel Milkshakes. Firstly, the cheese and bacon sauce used to create the cheese and bacon chips were off, this was extremely disgusting. The Milkshakes had tasted like there were chemicals in them, myself, my mom and fiancé agree that it did not taste like tex nor caramel but pure chemicals. I am feeling so sick this morning, it started last night when I had to run to the toilet and felt a slight bit nausea. This morning I can't eat anything as my stomach is so unsettled and I don't know where I am going to "crap" myself or puke first. My finance's stomach is runny too. I am so disgusted that I will never buy anything from Steers again. Poor Service, Bad and pricey food and now sickness on top of that. I will not recommend Steers to anyone either.

Good day, I am from Rustenburg I have placed an online order with the Rustenburg Square steers, I paid for my meal online, to my amazement I received my order without the extras I added, sauce on chips and bacon bits in my Chicken Pita which I have paid for already, this is poor service and unacceptable. I would very much like to hear back from you my contact number is [protected]

Hi myself and my husband wanted to try out the new Pita Burger for supper, to our amaze when we got home which is like 5 mins away from the store, the pita burger bread was old and with one slice of tomato one piece of gurkens and it looked tasteless and not well presented. The advertisement on the display board is misleading us and to buy a Pita burger with chips for 2 we almost spend R100.00 which is not worth it all.

I would like to be refunded for that meals was waste of my money and time. Steers should really not advertise meals they cannot deliver properly.

Last night (17/4/2018) I bought the new 'Pita burger' and what a disappointment!
I seriously don't know how you can ask people to pay almost R40 for a small pita bread filled with 1 slice of tomato, 1 slice of cheese and a few pieces of chicken and hardly any mayonnaise!
I could have made a better Pita 'burger' at home! It took 4 people from the kitchen to understand how to make this and then it was 'thrown' together with hardly anything!
I am definitely not recommending this to anyone!

My name is Zanele Precious, from South Africa in Mpumalanga, with mobile number +[protected]. I bought 2 Mighty King Steer burgers at Steers Engen Ermelo. My fiance and I were looking forward to having our burgers, but to our surprise, the chips were burnt and hard as if they were not thoroughly prepared. The lettuce and tomato looked as if they were chewed 1st and spit inside the bun. I am very disappointed in the product I bought. I am a huge fan of Steers burgers but this time around, I wasn't satisfied at all.

Dearest steers not impressed with your steers on the r 28 total garage. We waited 30 min for our saucy chips. It toke 4 kitchen staff to prepare. Chips was cold almost no cheese sause. And what we received was big blop of cheese. Our burgers were already finished by the time our chips was received. Not acceptable sine your food are expensive not the quality and level of services expected for our money spent. I can foward you a picture of the chips as it looks horrible. Also my till splip. Please advice to which mail adress i can send it. Regards mrs botha.

Dear customer service. Steers Glen Marais Kempton Park: I made use of the drive thru service at 19h40 on 22 March 2018.
Chk 2437. Ordered a Sharing meal 1. O waited at the window for 5minutes, was then told there is a delay and I need to wait in the parking area. I waited 15 minutes before receiving the meal. Why I need to wait ...is that not why you have a drive thru, to mininize waiting time and improve on customer service?
The other problem: there is beggars by the drive thru lane and parking area. I was harrassed by this beggar twice while waiting. No security to manage this?

I ordered from steers and an hour went by and no food was delivered I called in 2 times and they kept saying the driver has left and my food will be here when I complained to the manager he said he will call me back I also said I don't want my food to come cold and he said nothing about it steers have pathetic service and no way of helping customers.

Evening

I write this email with full of regrets as per why I entered your store today(01/03/2018)

I found a beggar at your door and she asked me to buy god for her and I bought 2 small pizzas and 1 large pizza.

After a long wait for my food the lady below came out with a guy from debonairs chasing the lady away from your store like a dog and I stop the lady and told her that I bought food for the lady hence she is waiting on your door then rudely she told me that I must go and seat outside with this begger and she was yelling and pointing at me like I'm a piece of dirty person and when I requested to speak to a manager she told me to go to hell there's NO manager that I'll speak to and she also threatened to take my phone.

This rude lady below doesn't know what is TCF in the financial sector or in the food service.

This was alter bad service that I have face and disrespected by your staff.

I demand that you go check the videos from your store cameras and she how she wanted to disarm me my phone in front of your customers and your staff.

I'm so belittled by debonairs to the lowest level of my integrity.

Mr TL Mabunda
[protected]

My friend and I purchased a meal today at around 3pm at steers brooklyn in cape town.. Not only the waitress was unfriendly and careless.. My friend and I had running stomach all day long up until this moment.. This is unacceptable... What I dont understand is that I had ribs and he had chiken its not lik we ate from the same meal! You guys should look into this matter