Stock Yards Bank and Trust Company’s earns a 1.0-star rating from 9 reviews, showing that the majority of clients are dissatisfied with banking services.
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I can't believe the nightmare I'm going through with Stock Yards Bank and Trust Company
I can't believe the nightmare I'm going through with Stock Yards Bank and Trust Company. Ever since I stopped banking with them, they won't let me pay my mortgage. It's so frustrating! I just want to pay my bills, but they're making it impossible. What a hassle!
There was a fraud transaction on our account
There was a fraud transaction on our account. Stock Yards Bank refused to correct the situation, instead sending a letter stating there was no error.
I've tried many times to get them to send me my mortgage interest statement from 2021, but they never respond to my emails
I've tried many times to get them to send me my mortgage interest statement from 2021, but they never respond to my emails. I really need those statements as soon as possible.
Is Stock Yards Bank and Trust Company Legit?
Stock Yards Bank and Trust Company earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Stock Yards Bank and Trust Company. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Syb.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Stock Yards Bank and Trust Company and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Stock Yards Bank and Trust Company has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Syb.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
stock yard and trust banks have a 24-hour banking phone number to cancel cards that have been hacked
stock yard and trust banks have a 24-hour banking phone number to cancel cards that have been hacked. However, when I called, it connected me to banks that have nothing to do with stock yard banks. So, I wasted three hours trying to cancel my debit card that was fraudulently used, but I got nowhere.
The bank hired some company to come take pictures of my house without telling me and with no reason, and then wants me to pay for it
The bank hired some company to come take pictures of my house without telling me and with no reason, and then wants me to pay for it. They called it a property inspection fee. I never had it in the 9 years I've been with them. There's no reason for it, and I shouldn't have to pay for it. They wouldn't give me a reason for it.
For like 6 months I've been tryin' to refinance my crib's mortgage
For like 6 months I've been tryin' to refinance my crib's mortgage. But dang, Stock Yards Bank been messin' things up big time. First, they ain't reportin' them Covid 19 deferred payments without no penalty. Then, they can't even get the loan status right with them credit agencies. And to top it off, they ain't keepin' their word on the interest rate they promised for the refinance. It's been a real headache dealin' with 'em.
Stock Yards Bank and Trust Company is a total joke
Stock Yards Bank and Trust Company is a total joke. They let things go through your account without any care, and they even let others take your hard-earned money. On top of that, I pay extra to keep my account safe and have overdraft protection. But when I called today to ask if I could have that protection again, they told me I'm not allowed anymore. I told them that if that's the case, I want my money back. I've been with them for 5 years, and now I feel like they're really screwing me over.
I paid my mortgage from *** on July 31
I paid my mortgage from *** on July 31. *** confirmed the payment with a number. Commonwealth Bank and trust keeps saying they didn't receive the payment. I sent proof of payment for $1400. Now they told the credit Bureau. They still won't confirm my August mortgage payment. I never missed a payment in nine years, and all payments are sent electronically with confirmations. The funds were sent electronically like always.
In early August , the loan officer, ***, offered me a lower fixed rate and reduced mortgage payment
In early August , the loan officer, ***, offered me a lower fixed rate and reduced mortgage payment. He mentioned that my first payment would be due in November . I gathered all the necessary forms, such as my assets and list of debts, for the refinancing process. It was supposed to be completed by September 30. However, I later discovered that *** was no longer employed there.
Afterwards, I started receiving notices from my mortgage company, ***, stating that they had not received the payoff for my refinancing. I called Commonwealth to inquire about the situation, as I fell behind on my mortgage while waiting for the refinancing. It felt like I was being given the runaround. Eventually, I managed to reach the branch manager, "***," who advised me to contact the head loan officer named "***" to resolve the issue. She provided me with his number, and despite calling him multiple times, he never returned my messages.
Finally, I received a letter stating that my refinancing had not been approved. I wish I had been notified earlier, before September 30, so that I could have continued making mortgage payments for September and October while waiting for Commonwealth. Their handling of my refinancing was unprofessional, causing me bitterness, anger, and emotional distress. It was a truly negative experience dealing with them.
Stock Yards Bank and Trust Company Reviews 0
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About Stock Yards Bank and Trust Company
One of the key strengths of Stock Yards Bank and Trust Company is its commitment to providing exceptional customer service. The bank understands the importance of building strong relationships with its customers and goes above and beyond to meet their financial needs. Whether it's opening a new account, applying for a loan, or seeking investment advice, customers can rely on the knowledgeable and friendly staff at Stock Yards Bank and Trust Company to provide personalized assistance and guidance.
In addition to its outstanding customer service, Stock Yards Bank and Trust Company offers a wide range of financial products and services to cater to the diverse needs of its customers. From basic checking and savings accounts to more complex investment and wealth management solutions, the bank has a comprehensive suite of offerings designed to help individuals and businesses achieve their financial goals. With a focus on innovation and staying ahead of industry trends, Stock Yards Bank and Trust Company continually introduces new products and services to ensure its customers have access to the latest financial tools and technologies.
Furthermore, Stock Yards Bank and Trust Company has a strong commitment to the communities it serves. The bank actively participates in various philanthropic initiatives and supports local organizations and causes. By investing in the communities it operates in, Stock Yards Bank and Trust Company plays a vital role in promoting economic growth and development.
When it comes to technology, Stock Yards Bank and Trust Company is at the forefront of digital banking solutions. The bank's website, syb.com, offers a user-friendly online banking platform that allows customers to conveniently manage their accounts, make transactions, and access a range of financial services from the comfort of their homes or on the go. With robust security measures in place, customers can have peace of mind knowing that their financial information is protected.
In summary, Stock Yards Bank and Trust Company is a highly reputable financial institution that stands out for its exceptional customer service, comprehensive product offerings, commitment to community involvement, and innovative digital banking solutions. With a long-standing history of excellence, Stock Yards Bank and Trust Company continues to be a trusted partner for individuals and businesses seeking reliable and personalized financial solutions.
Overview of Stock Yards Bank and Trust Company complaint handling
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Stock Yards Bank and Trust Company Contacts
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Stock Yards Bank and Trust Company emailsmaria.tipton@syb.com93%Confidence score: 93%Supportkarissa.espinosa@syb.com92%Confidence score: 92%
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Stock Yards Bank and Trust Company address1040 E Main St, Louisville, Kentucky, 40206-1856, United States
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Stock Yards Bank and Trust Company social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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