Stop & Shop
Reviews and Complaints

Your deals on items that say Digital coupons are deceiving. I can't be bothered with digital coupons, as my phone isn't slow enough with all these apps you have to have these days. Why can't you just have regular deals like ShopRite, instead of worrying about Digital coupons. I wish ShopRite never moved out of Waterbury, although when I have time, I drive to Southbury. I love their hot and cold food meal selection.

I am a regular shopper at this store for about 10 yrs since I lived on campbell ave. The music is very loud and its not fair to certain ppl that wish it could b lower and regular volume instead of loud and blaring. Plz help to make the changes that are needed asap. Customers would truly appreciate that so much more and so would i. Thank you very much. Sincerely from a grateful customer.

Today, Saturday, April 8 at around noon I was checking out at Nanuet Stop & Shop. After waiting on the line, a woman assisting on the line directed me to go to a register. The cashier was still assisting someone and to not mix my items with that other customer I asked if I could use the self check out right next to it. The women says , “ sure whatever”. It was obvious she was having a bad day. I asked the register next to me for a shopping bag because there weren’t any at self check out and when I placed the bag on the scale before check out the self check out register required assistance. She came over with an attitude. The machine froze. I said “that was weird” and she said NO It is not because you have this scan items. It is sensitive. She was very rude and obnoxious. I continues on trying to scan my items and every time I scanned it requires assistance. She came in between my daughter and I to fix the machine. I had my wallet and phone on the table and she continues to rudely say “ excuse me” and stare at me. Her demeanor was rude and like if she was trying to pick an argument with me while my child was there. I don’t know if she is a manager but she shouldn’t have come to work if she was having a bad day and ruin the day of others who are simply trying to make a quick stop. This lady needs some customer service training and coaching when talking and dealing with customers daily.

I have been making purchases through the online pickup for a while now. And on March 13th I picked up my order and everything was fine. The next day I checked my bank account to go pay for gas and I couldn't my card was declined. So I went on my account and saw that $250 in change was taken out of my checking account. And it was supposed to go on my EBT card. I have a email from stop & shop stating that $286 will be taken off my EBT card. The reason why the difference is because they didn't have some things. So they took it out of my checking account and made my account go negative. So I went to the store to see if they could refund me for the online pickup to my debit card and use my EBT card that I had with me. I was told no we have no record we can't do that I got the runaround. They tried calling the 1877 number and they said there's nothing that they can do. So now me a single mom who doesn't have money like that who has EBT for a reason they were unwilling to help me. With this being said I'm very upset and if nothing is done about this I'm going to have to go to the media or the attorney general. Because I feel I'm being discriminated against because I asked them to put it on my EBT card and not my debit card and they said they couldn't do anything I had the receipt and everything. I really would like a email a call anything back. Or I'm going to have to go further with my actions Thank you

This review is for the bch72nd arverne ny location only" this is my second complaint about the lack of customer service I spend well over 600$ a month in groceries at this location yet every time I have to return an item thats defected or not fresh im interrogated by store manager mr hall as though i'm a criminal! Today was no different! I have neighbors that no longer shop at this location for the same reason

Hello Gordon Reid & Employees of Corporate S & S

I really like shopping at Stop & Shop as it is convenient for me especially since I am an overworked small business owner and mother. I have been enjoying the use of your card & points. Just recently the app stopped working for me and it would not accept my username/email address or phone number for that matter. Called customer service (not user friendly for the issue that I have). The customer service rep was not able to resolve the issue. She stated that I had to create a new account with another number and another email address entirely. So she created a new email address which isn't even mine and I had to give her my work cell number. Then she realized that my work cell number (which is Private, the bill is in my name) is in someone named Neil's account. None of this information is correct, nor can it be corrected by me simply online or your customer service rep. So basically, when I go shopping in your store, I have to remember an email address that's not mine and a cell number that I probably will not have much longer but can't use anyway because you have someone else's name for my cell in your online records (which says can not be deleted) However she can see my old account but it cannot be accessed for some reason. Do you agree in this day and age that a simple online shopping account cannot be updated?

Please Advise,

I am a regular customer of your Farmingville, NY 11738 store. Store #0562. I have been shopping here every Saturday morning for years. I love shopping here. Everyone is always so nice and I always have a pleasant experience. Well until this morning. March 11 2023 approximately 8:50 am.

As I was coming out of the store after shopping this morning. I see, not one, but two of your giant delivery vans. Not only cutting through the parking lot, but actually squeezing between parked vehicles of shoppers.

At the time from my vantage point, it looked like the first van could have hit a car. as he pulls away I see a huge dent in the car he was close to.

I go back into the store to report the incident to the manager on duty. I believe his name was Sean. He was completely dismissive to me. First he says well there are no cameras out here. There must be at least a dozen cameras in front of this store. Then he says to me, "look I'm not going to review tapes if your not sure if the van hit the car". I said what if they did, and more importantly. Why are these vans cutting through the parking lot in the first place? Cutting through parking spaces is illegal, and why are they so close to customer vehicles. Sean dismissed me further, Saying, "I'm not reviewing any tapes, if your not sure". I asked Sean for his supervisors name and he refused to give it to me and walked away.

I am a senior citizen and have trouble loading these on my phone. I think u should make it easier for seniors to access them. Most of the time I don't get the flyer on time for the 3 day specials so I miss out on them. Could u send the new flyers sooner ? Like that you have great sales but if I can't put them on my phone they are no good to me. Thank you for your time.

Raymond Culver

[protected]@gmail.com

[protected]

To whom it may concern,

The following is a brief description of my disturbing experience this morning at the seafood counter at my local Stop & Shop (store #2579, Belle Harbor, NY).

As I approached, I noticed the outstanding gentleman that usually assists me was not present. After greeting the young man at the counter (his response was ridiculously poor 🤦🏽‍♂️), I asked for what I usually get; 5 pounds of Salmon, skin removed, sliced in 2” cubes. He repeats my order and said, give me a couple minutes. I told him, no problem, I’m going to shop and will be back. After approximately 25 minutes I returned. After waiting several minutes, the young man appears from the back freezer; I asked is the fish order done? He says; “Oh, I can do it right now” …WHAT! - UN… BELIEVABLE! Who trains these young people/new hires? My response; Forget it, I’m good, and proceeded to walk away. As I am walking away, he continues to talk to me; “I can do it right now” (at least three times 🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️) - so, so, poor customer service 🤦🏽‍♂️ That’s almost a $60 loss for Stop & Shop b/c of arrogance, incompetence, and poor training.

Stop & Shop, as a courtesy to loyal customers, I encourage you to address said poor workers that make customers want to look for a new shopping venue, as well as infringe on your bottom line b/c of the aforementioned negative scenario I experienced today.

Regards,

- BELL

I've been shopping at Stop and Shop in Maspeth NY forever.

For a while the broccoli was $3.99 a lb from $3.29 then few weeks ago it was $5.99 a bunch ok. then it went back to $3.99 a lb. but I was charged $5.99 a lb.

I went to customer service and was refunded the over charge.

Next week the price for broccoli was still $3.99 a lb aganin I was charged $5.99

a lb. again I went to customer service and got a refund. I spoke to produce manager and explained the over charge and felt that the register still had the $5.99 per lb. as was that one week marked per bunch, The manager felt that's inflation and price could go up $2.00 per pound that's a big jump even with inflation. Now this week I go do my weekly shopping and see that broccoli was marked $5.99 per lb. is that possible? That a $3.99 item jumps to $5.99? There was no mention of a problem with growing broccoli if so maybe you could explain it. I will miss my broccoli.

Hello my name is James Coleman. My wife and I have been shopping at our local Stop and Shop in Larchmont, NY for over twenty years. But I have a serious complaint. There is a male employee named Tommy that has been sexually harassing my wife. It has become so bad that she refuses to shop alone there. My wife describes him as a male black between 50 to 60 years old. She says that it started a couple of years ago and thought the man was joking but now he has become aggressive and asked my wife when she was getting divorced so they can get together. This is extremely out of place. She just wants to shop for the family without being harassed, especially by an employee. I would file a complaint at the store but I know from speaking with manager in the past that it will go nowhere. The latest incident occurred yesterday February 2, 2023 at approximately 330pm.

Customer Care:

I would like to report what I consider to be poor and dangerous handing of food at the wing bar.

I stopped on 1/24/23 to grab some staples items before the snow being predicted by the local weather men. I grabbed some wings from the wing bar after some deli meats as a quick dinner. They were labeled plain wing dings. When I got home and finally able to sit down to eat dinner @ 7:40 pm approximately 4 hours after grabbing a quick dinner.

To my surprise the wings that were labeled plain wings were in fact spicy wings, wings I was not able to eat. So in place of a quick dinner i in fact had mislabeled food that I could not eat.

From here to keep it short, upon contacting the store I have 2 issues to discuss.

First being poor and improper foot labeling for prepared food. For this issue I will be filing a complaint with the Massachusetts retail and food safety for mislabeled and improperly labeled prepared food. And as far as food allergies go you are very lucky to have not have had a customer who suffered from that issue.

I only bring this up because the 3 people at the store I spoke to never showed any concern about the mishandling of the food or the mislabeled food. Neither manager address this Now I-need to take that back. The customer service counter did apologize for it before transferring me to Tina the Manager on Duty when I called to discuss it the issue the first time. As noted I spoke to Tina and a next time spoke to Reggie who was very rude about the issue as if he did not believe me.

As far as the customer service. The wings cost a total of $7.69 and both managers were steadfast that I can only get my $7.69 back is to physically bring my $7.69 receipt back. I did tell them both I am not a regular Stop and Shop customer so it out of my routine to go back. Reggie especially was almost grilling me about if I was a customer to the point where I had to remind him he was doing nothing to make me want to shop there.

Since they have refused multiple times to issues me a gift card in the mail I will keep the receipt with me and get my $7.69 back as I will not jump through their hoops but will not let them off the hook.

I will update my social media accounts personal and professional and ask for my contacts to update their contacts to be updated. People’s do need to know how much the corporation really does not value the customer.

Maria Mackey

[protected]

I want to file a complaint at Stop and Shop in Bedford Massachusetts. My son accidently got a Netspend Prepaid Card on January 10th. He thought it was a gift card. Stop and Shop had it activated. He is 13 years old. And I thought you had to be 18 years old to get one. So everytime he tries to use it, it declines. He has $125.00 on the card. We went back to Stop and Shop and the manager said he can not do anything about it. And I told him why does he have the Netspend card if you can not use it. I am very frustrated. We are a loyal customer at Stop and Shop and I hate to complain. But I would like this resolved. I also called Netspend and they couldn't help me either. Please let me know what I need to do further.

Attached is the prepaid card and the receipt.

Thank you for your time,

Tina

Hi,

I just wanted to let you how unhappy I am with what you did at the store in Mashpee,Ma. 02649 zip code.

This is worst isle set up I’ve ever seen,nothing is easy to find,you have laundry detergent and juices in the same isle,you also have granola and soap in the same isle,I’m not sure if that’s a good idea. I just came from that store and normally it’s very busy,but not today and I’m sure that has something to do with it,and how can you have two registers open on a Sunday morning,that’s insane and the sad part is that even employees don’t know what isle certain items are.

It’s very disappointing because I won’t be going there and I’m willing to drive for 20 minutes to go to another store.

Unhappy customer

Hassan Ghadban

Hi

I went to the stop n shop in Southington CT this morning on 12-28-2023 at 8;00am. The person working in the deli had all kinds of dog or cat hair all over the back of their shirt. I mean it was covered.There was only one person working. Also, the stop n shop apron that he was wearing didn't look like it was washed in a long time absolutely filthy.

I find this totally unacceptable with someone handling food would look this dirty. I think that stop n shop should hold their employees to at least a decent sanitary standard.

Thanks Dean

Kinnelon NJ. Went to purchase Coke 12 ounce 12 pack cans. In store is buy 2 get 1 free, on-line is buy 2 get 2 free marked at $5.99 I ask the service person and they were not clear on which price was valid. Stop & Shops sale ads are so confusing I just abandoned my car and left the store, Not worth the hassle. Called their customer service, very polite but completely useless.

Good morning!

for the past few months, I have been intermitently blocked from the online site. I have not been able to log in. Customer service has been very copperative in addressing this issue by informing the tech team; however, to no avail. The fix is not stabilized. Please address this issue. I have been a long time loyal customer. This is a lifeline for senior citizens.

Thank you and have a nice day!

There is an ongoing problem with the restrooms at this particular store.
The toilet paper holders are defective-so they took the fronts of the receptacle off and just leave the exposed giant rolls on the rollers-which have no means to contain the paper. So every time someone grabs the paper and pulls on it to unravel it-the giant roll falls off and rolls across the restroom floor. And I am sure that those contaminated rolls are not thrown away. They just pick them up and put back on the broken receptacle.

I find it disgusting that the paper is left this way and that they expect customers and workers to use the contaminated paper.
I always use my own tissues if I have to use the Ladies room because I have witnessed many times rolls of paper across the room.
This has been the case for at least 4-5 months. They had the same problem a few years ago and only fixed it when I complained to the health board, which

I will do again if S&S cannot rectify the problem.
I have many options to do my grocery shopping with and spend a lot of money at the 2 S&S stores in my town.
I would appreciate the common courtesy of a clean and safe restroom if I need to use it while shopping.

Thanks