Stop & Shop
Reviews and Complaints

Tuesday November 22 I bought some fresh rye bread I didn't look at the date but I wanted italian bread and all of them were expiring on Wednesday November 23, well my husband ate the rye bread this morning and it was hard and old come to find out the bead had expiration date on 11/18/22..this is the 5th time it has happened...please have someone check it out...thank you

Caroline Norton

I have found during several visits to the Danvers, MA store the dire lack of human cashiers! There seems to be a multitude of self-service check out machines. I have stood in line for the sole cashier many times, that one person working continuously non-stop due to a long line of customers and often with no bagger to assist. I feel the store is attempting to force its customers to check themselves out and I resent it.

In the past few months every delivery order I try to place says that they will remove 3-7 random items from my order unless I switch my shopping method to Pickup. I have used delivery since before the pandemic due to my job without a problem, but for the past 2-3 months this has been a constant, reoccurring issue. It has been different items each time. The items to be removed are not frozen or refrigerated items, and they are not items that are out of stock. They were items like soap, paper towels, peanut butter, and other items that are easily substitutable if that specific item was OOS. I've switched the method to Pickup for my last few orders and all of the items that would have been removed if I had kept it as a Delivery order were in my bags on arrival so this is not due to items being out of stock. 3 / 12 items being consistently "undeliverable" is not acceptable or sustainable for me as I will not be able to pickup orders in the new year when my work picks back up.

Good evening,

Tonight (Nov 11th 2022) ,while I was purchasing groceries at your location in Andover MA I noticed a woman with a baby and children standing outside the store with a sign asking for assistance to purchase food, formula and diapers. I went through with my purchases with the intention of providing her with a donation upon finishing.

When I was leaving the store a man in a red shirt told her it was against store policy to ask for assistance and loiter outside the exit with her kids. She put her sign down until he left - I ended up giving her some cash I had available that I didn't need while warning her that he would likely call the police.

“Stop the Digital Coupons”

SHAME ON YOU STOP & SHOP! I Live in the Bronx, NY. STOP & Shop does not serve the community. Every time I go into Stop & Shop many individuals young and old complain including myself how we are unable to purchase sale items because, many do not obtain a cellphone or a computer. Needless to say, no one enjoys waiting 20 minutes for a Digital Coupon to activate. Whoever came up with the idea of Digital Coupon should be fired. EventUally Stop & Shop will be Out of Business and now you’ll know why. I let everyone aware on Social Media how Stop & Shop is not for the people of NYC, especially the elderly.

I have shopped at stop shop or once called peapod for more than 11 years. you froze my account for a charge that had already been paid. What a disgrace for this company to do this to a loyal customer. Still waiting to place my order. I would cancel my order and never shop here again but I am depended on home delivery. If you look at my account I have spent thousands of dollars with this company. NOT A HAPPY CUSTOMER!

On Sunday October 16,2022 and Friday October 17,2022. Kaitlyn cruz had threatened 2 times to another employee and management had done nothing but talk to her about the problem. She has said both times that she is going to beat up this other employee twice. And again management all they did was talk to her about it to her. This is a threat n should be dealt with. Store 61

Thank you

Today, the groceries that I ordered arrived not at the time I had chosen.

AIso, several of the items ordered were the wrong size.

Ordered normal sized can (16 oz), received (32 oz,) Dinty Moore Beef Stew.

Ordered two A1 Steal Sauce (5 oz. each), received two (10 oz.) bottles.

I do not want to pay for these items since the sizes are incorrect and were not ordered in my original order.

Please advise how this situation can be resolved.

Thank you.

Irene Nielsen

43 Hubbard Dr.

Glastonbury, CT 06033

Phone: [protected]

e-mail: [protected]@att.net

Your prices in my local town of Chelmsford MA are obscenely high. Went to you, only as a last resort, and couldn't believe the comparative pricing from the other store I just left. $1-$3 more item for item. I wanted to say this in the hopes someone might pass it along. A box of novelty ice cream cones was pushing $7 and eggs are a full $3 more at your place. Sure, it is a pretty store, but now more checkout lanes are closed, too, in lieu of self-checkout and big orders are slowly using those speed lanes and really tying things up. Anyway, as a business person, and a consumer, it feels crappy to think that my local location is price gauging. You are truly higher than obviosuly Market Basket, and Hanaford. Sometimes even Whole Foods. Not okay.

On 9-5 I placed order number d303738119 and paid for it using my charge card ending in 1249. The total order on my charge card was $208.45. Stop and Shop gave me a credit of 18.19 on 9-20-22 and it was refunded back to Stop

and Shop on 9-21-22.

This is a home account not a business account! My account is now in COLLECTION and I can't place any on line orders. The order on 9-5 was paid in full. TAKE MY ACCOUNT OUT OF COLLECTIONS.

Mary Cirignano

Good afternoon! We are loyal customers of Stop and Shop. We purchase nearly all of our food from there. Lately their produce has been lacking and expiring within a day or two. The berries start to grow mold and are lacking flavor. The stone fruits and bananas have been getting soft and mushy. The bagged lettuce/spinach has rotten leaves mixed in throughout the bag even when I use it the day of purchase. I’m not sure if they’re not properly storing their produce or what the issue is but it’s very disappointing! Not to mention that I have three children who love their fruit, one of which is 8 months old. This is very unsafe for my children! We will be purchasing our produce elsewhere from now on.

On Thursday night I purchased Apple Fritters from the bakery in Norwalk,CT at 380 Main Avenue. This morning I made a cup of coffee and sat down to enjoy one of these pastries. Biting into it, I couldn't believe how awful it was. It was stale and it had absolutely no apple in it. This company should be ashamed to put out a product like this. On top of that your prices at the bakery are astronomical. 5.99 for 4 stale and awful fritters. Terrible. You lost me

9/4/22 at 6:45 PM and 9/5/22 at 4:45 PM

Stop and Shop's flyer advertised chicken lobsters at 7.99 per pound. It was a four day sale and at least two of the four days the Stop and Shop in Waterford, CT ran out of lobsters early in the afternoon.

It is illegal to advertise the sale of an item that you don't have. The workaround is to give a raincheck if you run out of an advertised item. So, I asked customer service for a raincheck both days and both days was given the same response, "It's a four-day sale and we don't give rainchecks for four-day sales. It's while supplies last."

The phrase "while supplies last" has no legal standing. You cannot waive legal responsibility by including it in an ad.

The store #559 (550 W Old Country Road, Hicksville NY) failed to accept the return for the items purchase on 8/28/2022 at around 4:30pm. The customer service (Catherine) was ridiculously horrible. While a manager came by, he failed to help and behaved extremely unprofessional and impolite. I was expecting a refund back to my credit card, but it's refused.

Purchased tonight 8/ 15 at. Harwich Stop& Shopabout10:10 PM.

They were NOT frozen. The chocolate slid off like butter and the underlying banana was brown. These were clearly sitting in a hallway waiting to be stocked and then put in the dairy aisle at a dangerous temp to freeze again and be sold. Disgusting and total waste of money. My mom unfortunately ate part of one and praying she doesn't get föod poisoning

I called from my job (The Miriam Hospital) to the Stop & Shop #7 at 377 Chauncy st Mansfield MA requesting a medication reconciliation to gather information on a patients medications. The pharmacist (Dee) was very rude over the phone. She was yelling at me and speaking in a condescending and sarcastic manner. She made the phone call very difficult and unpleasant and was bothered when I asked for her name. At that point she decided to get even louder and ill-mannered. This is unacceptable behavior from a medical professional. The fact that she speaks to another facility like this makes me fearful of how she speaks to the public.

The stop & shop at 2335 Dixwell Ave in Hamden has been "my store" for 12 years. But now, they have rearranged the healthy food items. They used to be in the first two isles of the store. Now they are dispersed throughout the store and I can't find anything I need or want. It takes me three times as long to shop, I am wandering in circles looking for "my products."

I hate it and am looking for another store. I vowed tonight that I will NEVER shop there again. I have friends that feel the same way. I just wanted someone, anyone to know because when I tell people in the store, no one gives a [censored]. It's just a bunch of minimum wage workers who don't care. Well, someone should care that the customers HATE it. Thank you

Their website is down all night, every night, which has been going on for at least a month. It has currently been down since before 5 PM, Friday 8-5. It is now 3:30 PM, Monday 8-8, and the site is still down. It seems to have been down all weekend. I keep sending them emails & messaging them, and if they respond at all, they just say "sorry" & tell me to call customer service. That's not going to help. I need to clip digital coupons, & redeem my points before they expire. I told them they need a new website team, and they tell me this is the new team.

Upon shopping at Stop and Shop ,Clifton,NJ at Kingsland and Washington Ave 07110 .I had picked up a small grey hand held shopping basket . Up placing 1 item in my basket I had noticed that something was dripping onto my new shorts also my brand new custom designed personalized sneakers . Upon noticing this issue I had reported this to a supposed M.O.D . This woman hand wrote the report onto the back of a piece of paper. I asked this is it ? She scribbled her fist illegible name .I questioned this procedure and she said go over to behind customer service where I can find her name.

I found no name .I had not received a copy . She stated “it’s ok I have your info”strangely she asked if I had a job or work (I’m on permanent disability for past 10 yrs)what did this have anything to do with this ?

Corporate will call you in a day or two and expect the call . It’s been well over a week without any contact. Im surprised at this unprofessional demeanor. I didn’t expect this and will no longer patronize this store . personally was in the food /beverage industry as a Executive Chef/banquet chef/food service director also working for one of the most famous and successful Chef in the world . A culinary graduate,restaurant management as a matter of fact as a teenager I worked at Stop nShop when it was around the corner adjacent to the Bradlees.

Date of damages Aug 2,2022 9:17 pm