Stop & Shop
Reviews and Complaints

I was checking out at store #2576 yesterday around 3:30pm and asked to split my payment into two cards since part of my purchases were for work. I think the Cashier accidentally pushed the wrong button and put the whole amount on my corp card. Moved me to service desk where a sweet girl refunded everything and processed order correctly. I have mislplaced the receipts and need in order to do my expense reports. My fault, I know.

However, when I called the store to ask for their help, I was told I have to come into the store and point out what register I was at and who rang me up... I explained I don't live there (not even close) and that I can't come in but that I ended up being at the service desk. The person then told me that I should have asked for the receipts yesterday then and hung up on me! I've called corporate customer service and spoken with 2 extremely helpful ladies who transferred me to accounts payable to find my receipts but I was transferred to two different voicemails that were full and never spoke to anyone. I don't have a rewards card or this would be easier for all involved it seems. I would really just like to locate the receipts so I can submit an expense report. I have my credit card information, timeline of purchase, and the amount it should have been.

i went to your store on 7/31/2022 attempted to check out with a live person,,not automated self check out,4 items scaned in wrong from the sticker price, knowing the law i called the casher on it,,she nicly stated ok ill take them off and get the supervisor, well a 17 year veteran casher gets to talk to me and strolls down the isles to look for the tags, i follow and their Thay are,,well i stated the law,,one free others at discont,,,,,Reply we don't do that in this store,,I replied ok so you are violating Massachusetts law then, another store manager was called in stating similar, we ARE NOT TRAINED THAT WAY,,and we can not do that,,I replied i can call in the authority's to settle this,,OH by the way now because you have given me such a hard time you owe me THREE FREE items and one at 9.09 for i had 2 corns 1 pea and 1 green been,The manager stated well give you one free and 3 at half price,,My response NO you will due as the law states,,,I further recommended that the training of the employees on this matter be updated,,The manager stated Massachusetts changes it s laws DAILY 13 mins of bickering went by before i received what the law stated i ewas to receive, I hope you can advise ,Train ,or explain to your personal that this is THE LAW not a decision made by the managers or employees (i) Notwithstanding subsection (g) of section 184D, if there is a discrepancy between the advertised price, the sticker price, the scanner price or the display price and the checkout price on any grocery item, a food store or a food department shall charge a consumer the lowest price. If the checkout price or scanner price is not the lowest price or does not reflect any qualifying discount, the seller: (i) shall not charge the consumer for 1 unit of the grocery item, if the lowest price is $10 or less; (ii) shall charge the consumer the lowest price less $10 for 1 unit of the grocery item, if the lowest price is more than $10; and (iii) shall charge the consumer the lowest price for any additional units of the grocery item. For the purposes of this subsection and unless the deputy director determines otherwise, individual items that differ only by color, flavor or scent shall be counted as the same item if they are identical in all other aspects, including price, brand, and may only vary in random weight. This subsection shall not apply if: (1) there is evidence of willful tampering; or (2) the discrepancy is a gross error, in that the lowest price is less than half of the checkout price and the seller, in the previous 30 days, did not intend to sell the grocery item at the lowest price. The provisions of this subsection shall be clearly and conspicuously posted by all food stores or food departments which use a consumer price scanner system at each register. For each register that fails to display appropriate signage, the food store or food department shall be subject to a fine of $200, up to a maximum of $500 per inspection by the deputy director. All food stores or food departments shall maintain data on price discrepancies. This data shall be provided to the division upon request.

(k) The deputy director may require sellers to disclose a consumer's rights under sections 184C to 184E, inclusive, by a writing provided by the division.

(l) The division shall promulgate regulations for the administration and enforcement of sections 184B to 184E, inclusive. Failure to comply with any of the provisions of sections 184B to 184E, inclusive, may constitute a violation under chapter 93A.

A copy is hand deliverd to stop and shop 1277 liberty Street East Springfield Ma 01104 Store 80 having a number of [protected]

james LaFleur

[protected]

On Tuesday July 26th I put money in the lotto machine 30 dollars. The machine ran out of paper but gave me the option of refund or use. Since I was using it for Take 5 I chose refund expecting to get something to take to the couter to get my money. Nothing came out and the machine went to zero dollars. I spoke to the women at the desk and she said leave your name and number for the bookkeeper to call in the morning. No call so I called later in the day on the 27th and was told the person is out with covid and to call Sunday the 31st. I called and still no bookkeeper so it seems to be a lost as I know this machine has probably had paper and been reconciled a number of times since then.

I would like my money I generally find this to be an honest store but I guess not 30 dollars lost is hard to take so hopefully someone an step in and help

I'm a regular customer at stop and shop @store#597 and was shopping for some 5 gal. Water. I returned 5 at the machine and I never can get deposit tickets because the machine never works. When heading to the checkout they don't have tickets there as well. So the call a key person (Valerie) and she is extremely rude causing a very unpleasant scene. She should be the to meet the needs of the shoppers instead she made me feel like never going back. I was charged incorrectly and it's because the return machine never works.

I placed an order on the order ahead deli order. I received a text that order was ready. I got to deli counter and nothing waiting. I again place the order at the kiosk. I receive another text that order is ready for pick up. I again go to the deli counter. I ask for the order and was told by the employee that the machine that prints is not working so I need to again wait for her to now complete my order. I do not think its acceptable that the employee knows the machine is broken yet does not alert anyone to try to resolve the problem. This occurred on 7/30/22 at the Eastchester NY store location

My wife and I frequently visit the Stop & Shop Store located in Amityville (#0550). We were there yesterday and went to the deli department and there were a few guests waiting unfortunately there were no deli personnel to help the customers.

Another customer went to customer service for help which did not resolve anything. A few times the Deli Staff were requested over the Store loud speaker but no one returned to the deli. A Fish Department employee requested the Deli Staff to return back to the Deli several times and still no one came. I saw another store employee and requested help so he brought me to the customer service department. I honestly felt like I was dealing with a pink haired toy doll. This customer service employee acted like a “deer in headlights”. she was completely clueless, did not say anything and basically just shuffled around the store employee work schedule. The employee that brought me to customer service was trying to help me, looking over the work schedule and advising this girl who was on the work schedule and who should be working in the deli department and who he last saw actually working in the deli department. This girl was not very knowledgeable and basically good for absolutely nothing.

I basically stood there for over 15 minutes waiting for this representative to actually do something, anything to help but I just kept speaking with the employee who accompanied me because he continued to try and help me. A man came in with a huge bag of empty bottles because the machine stopped working and he was looking for assistance and again she just stood there. The gentleman helping me helped him as well.

I requested the store manager multiple times but the girl in the customer service department chose to ignore all of my requests so I walked away.

I sincerely feel that she is the last person that should be working in the customer service department. She has no customer service skills, can not answer or resolve a customers questions, concerns, or problems, she seriously lacks a positive, empathetic, and professional attitude especially towards customers. She certainly does not Communicate with customers or even Acknowledge or resolve a customer complaints. She does not know how to effectively Communicate or coordinate with her colleagues or fellow staff. She needs to be taught

people skills and how to engage customer conversations. She also needs to be taught Courtesy, Professionalism and Respect

I have had it with the digital coupons. Logging on is useless. Your website is worthless. Put things on sale and stuff the damned coupons! I don't have hours to spend trying to get the coupons to download. Too many other stores in the area that are not so difficult. Zip code: 01701

What more information are you after? Your digital coupons and website are not user friendly. I do not know how to make that any clearer.

7/29 ordered for Litchfield, CT store. Rec'd text back. Arrived, clerk: order not ready-called HOME phone. System sends texts via MOBILE. Very difficult-can't return-no groceries-sick spouse. Mgr would not come out.

Please--Ensure we were not charged for order; extend my apologies to the clerk whom I expressed my anger and frustration to; let the store know to communicate to the mobile phone on the order as well as home phone; send the $20 gift card that was offered mailed to my home address below. Thank you.

I called because I wanted to tell you about a positive experience in your store (Since I couldn’t find a place to do so on your website). When I called I was on hold for a few minutes—no problem. However, after that a message said all your Customer Service people were busy with other customers and then promptly hung up on me.

TWICE!

I had the same experience back during the holidays (December 2021) and spoke to Rob who said he was the store manager. He went on to say that the message should NEVER be followed by hanging up on someone! He said he would speak to his people and I considered the matter resolved—until it happened to me twice today!

Please have Rob call me [protected]) if he is still the manager. I would like to tell him he has at least one employee there who makes me want to return.

A bit bewildered

Charley Compton

Trumbull, CT

Store #0075

Store manager Mike

July 18 2022 approximately at 12:40

Me as a customer walking with my grandfather pushing a cart politely ask your floor employee if he can please move the water pallet out of the way so I can get out of the isle I was in and proceed with my shopping and not only did he ignore me and I had to ask again but he gave me a whole attitude. Then he got upset at me because I proceed to let him know the safety concern as a customer for the pallet being in the way un attended and still with pallet jack attached and able to be moved. Your employee decided that it was ok to get disrespectful. I told him I would complain to the store manager amd he said he did not care because the store manager was not going to do [censored]. I will like for a disciplinary action due not just for him being disrespectful and swearing at me as a customer but because when I tried to explain my concerns clearly he didn’t care . I believe a pallet jack should not be attached to a pallet in the position where it was without someone next to it. If a pallet should be left alone it should be in a corner away from harms way from customers or blocking pathways amd it should not have a pallet jack attached to it. If you can explain to your employee the safety concerns and possibly sit him down in front of the computer so he can re watch the videos before he operates one it would be greatly appreciated. Also customer service if you are dealing with a customer swearing and attitude should not be a way to treat a customer. As a customer that comes in to your stop and shop various times a week this should not be someone you should have working on your floor if he doesn’t know how to present himself as a stop and shop employee. This all happened near the registers by the isle where the bread is and the bakery if need be please rewind your store security tape so you can see who your employee is.

Politically bias, homophobic, smear campaigns on Facebook… Not very good for a local business when you are anti-LGBTQ and call people libtards

Very disrespectful

Cashier wearing black mask plus a face shield handling costumers broccoli with dirty latex gloves.No COVID protocol. After handling money, moving shopping carts around then going back to register with dirty gloves. Dirty shelves inside refrigerator that holds milk containers. Leaking roof. Store could use more cleaning.

My name is Milena I am an RN at Overlook Hospital. I had a terrible experience with two of your staff members at your South Orange store #2817. Spoke with Sue(clerk) MariEllen (pharmacist). Both of your staff members were extremely rude. Would not give their names and kept talking over me in a very nasty tone. Our patient states he will no longer be using this store. It is very sad when professionals behave this way. Please address. Thank you.

Management needs to stop cutting hours in all departments in order to claim said hours for themselves and claim bonuses. Also Management needs to get their priorities straight when it comes to employee safety and ACTUALLY protect their employees. This is absolutely disgusting and not to mention a GROSS abuse of power. Employees need to know they can feel safe working for this establishment and know they can get the hours promised by their union.

Monday, June 27 at Stop and Shop gas station on Falmouth Road, Mashpee, Mass. at about 6 PM. We stop there often to fill up our cars. We have fuel points to us and had both of our cars. We planned to put 10 gallons in each car with our fuel reward. We have done this many times all over the state of Mass and never had a problem. As we pulled the second car up to fill it, the clerk named Amanda (who later would not give us her last name), yelled through the intercom system we could not do that. She said it was against the law. We said we had done it before and we were from NC where we had also done so at other gas stations. She yelled we were breaking the law and we were definitely not in NC NOW! we apologized and she continued to speak loudly over the system. We said we needed to shop elsewhere. She yelled GOOD.

Not sure why she was so rude!

To whom it may concern,

I recently visited the Freeport St location in Dorchester on June 24th between 9p and 9:10p. As I pulled into the parking lot next to where the trailer sat for unloading, my tire popped due to the deteriorating entrance to the lot. As a result, I had to change my tire in the lot. Please refer to your cameras. Attached you will find relevant supporting photos. Please let me know if you need any additional information.

My email address is: [protected]@ctcmanagement.com

Please see attached complaint in regards to owed wages from working at your Levittown location.. thank you in advance for your assistance in this matter.

To Whom It May Concern:

I am a former employee of your Levittown Stop and Shop location that was terminated after five pay periods by managers Jamie and John after I was told that they can no longer accommodate the schedule with the times I provided. During my interview I disclosed that I already had a full time job as a supervisor at the NYS Dept of Motor Vehicles and I was only available from 7 p.m. to 11 p.m. Monday thru Friday (except for Thursdays) and on the weekends. After being employed with your company almost immediately my hours changed with my primary job not allowing me to work weekends. Also there was mandatory overtime added during the week that didn't allow me to make my shift occasionally during the week. I must add that from the start of hire I was never on the schedule and had to advise a manager that I was not placed on for hours. I successfully completed my training and was working on my own with no complaints from floor managers or customers. I got along with all of the employees immediately. When I called in one week to ask for my schedule as I previously expressed I was never on I was told by the manager John that I was terminated being that they could no longer accommodate my schedule. I thanked him for the opportunity and reminded him that I was still owed 6.75 hours from my first week of work, pay period 2/6/22 to 2/12/22. I was told that he would inform his co-manager Jamie and it would be corrected in a few weeks. I called for several weeks and a check for my missed hours were never received. I know that 6.75 might not seem like much but it is to a struggling single mother of two. I ask that my missing pay be investigated and dispursed to me immediately as I've waited patiently long enough. The 6.75 hours are missing from my paycheck dated 2/6/22 to 2/12/22 with a pay date of 2/16/22 check number [protected]. During that week I worked a total of 15 hours but was only paid for 8.25 hours. On 2/7/22 I worked from 7 p.m. to 11 p.m., 2/8/22 from 7 p.m. to 10 p.m., 2/9/22 from 7 p.m. to 11 p.m. and 2/11/22 from 7 p.m. to 11 p.m. totaling 15 hours for that work week. I ask that you as the corporate office please pay me for the hours that I worked and was not paid for by your Levittown office and mail it to my home or allow me to pick it up at your Levittown location at your earliest convenience. I have all proof of hours worked in my phone and written down since it was a while before I was entered in your system. Your floor manager Diane should also have a written record confirming my hours worked. I thank you in advance for your assistance in this matter.

Andrea Weaver

2919 Lewmay Road

3

Far Rockaway, NY 11691

[protected]

[protected]@gmail.com

I just purchased a package of shiitake mushrooms after 3 p.m. today. I thought I was buying sliced mushrooms, that you used to sell three months ago. All I got was one that was sliced and the rest were tiny pieces.The package was not even filled up to the top. I see the quality of produce diminishing considerably since you remodeled the store on Elliott Street in Beverly. I am most disappointed how the selection of food is now more limited all over the store; the prices have gone up; and now I feel deceived by the way the mushrooms are packaged. You used to sell thickly sliced shiitake mushrooms that were meaty like a steak.

Left Hungry.

I fell in your Highland Avenue store in Seekonk Massachusetts on May 4, 2022 at approx. 10:00 a.m.. I talked to the manager and someone else from Corporate in Quincey, Massachusetts by phone in the past. I need continued medical attention for my left knee that I injured in your store, but no one will call me back. I also would like to get a copy of the video from the store to see what happened and what made me fall. A Corporate employee stated that they were changing ceiling tiles, I know that changing ceiling tiles can produce a lot of dust to fall in the area. There was no signage around the scissor jack for people to use caution. Please send the video to this email address, [protected]@roblevine.com. This is my attorneys email address