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Sucuri Security
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Sucuri Security
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Sucuri Security Customer Service Phone, Email, Contacts

Sucuri Security
Reviews and Complaints

sucuri.net

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3.3 21 Complaints
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Sucuri Security Complaints 21

Resolved “Stay away” Resolved “too slow, needs a lot of improvements” Resolved “I will never do business with them again” Resolved “unusable” Resolved “it may crash your websites, be careful” Resolved “Looks like a total scam” Resolved “Ineffective” Resolved “Used to be great” Resolved “what a headache!” Resolved “what a terrible company!”

How responsive is Sucuri Security's customer service?

12 Resolved
9 Unresolved

Total complaints: 21

Resolved complaints: 12 (57%)

Unresolved complaints: 9 (43%)

Somewhere halfway 🌗
Sucuri Security definitely has some work to do, especially in their approach to handling complaints. Responding to all complaints, rather than just a few, is the key to success and a high rating, as all customers want to be heard. As for reviewers, we would advise reading resolved complaints to see how quickly they were addressed and what information Sucuri Security needed to resolve them.
How is Sucuri Security’s rated by website owners?

Sucuri Security’s earns a 3.3-star rating from 21 reviews, showing that the majority of website owners are somewhat satisfied with security services.

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ComplaintsBoard
M
2:47 am EST

Sucuri Security too slow

Been using them for almost one year and didn't expect I would complain. I had nothing bad to say about their service till I needed their help. Their customer care team could work way better, they are very slow, one response takes them too long, I had to wait for over one week before they finally answered. At first, I sent them a message via their email that was shown on their website and like a normal person I needed their help as fast as possible, even though my issue wasn't that urgent, but does it actually matter? So I got no reply. Then I tried to chat to them on the website, someone has answered (thank god I thought), but they just shut the chat window on me thinking that my issue was resolved. But it wasn't!
What kind of service is that? What if my issue was urgent?
So Sucuri Security, you have to know it: I don't know why you have so many users, but if you don't want to lose them, improve your customer service and treat your customers with respect. Thanks.
As for me... I'm not sure I'm gonna continue using them.

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Overview of Sucuri Security complaint handling

Sucuri Security reviews first appeared on Complaints Board on Jan 5, 2018. The latest review Firewall was posted on Nov 7, 2021. The latest complaint Stay away was resolved on Jul 31, 2018. Sucuri Security has an average consumer rating of 3 stars from 21 reviews. Sucuri Security has resolved 12 complaints.
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  1. Sucuri Security Contacts

  2. Sucuri Security phone numbers
    +1 (888) 873-0817
    +1 (888) 873-0817
    Click up if you have successfully reached Sucuri Security by calling +1 (888) 873-0817 phone number 0 0 users reported that they have successfully reached Sucuri Security by calling +1 (888) 873-0817 phone number Click down if you have unsuccessfully reached Sucuri Security by calling +1 (888) 873-0817 phone number 0 0 users reported that they have UNsuccessfully reached Sucuri Security by calling +1 (888) 873-0817 phone number
  3. Sucuri Security emails
  4. Sucuri Security address
    38975 Sky Canyon Dr., Ste 210, Murrieta, California, 92563-2678, United States
  5. Sucuri Security social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Sucuri Security Category
Sucuri Security is ranked 11 among 83 companies in the Computer Security category
#09 MacPaw MacPaw #10 IObit IObit #11 Sucuri Security Sucuri Security #12 MacKeeper / Kromtech Alliance MacKeeper / Kromtech Alliance #13 DDoS-GUARD DDoS-GUARD
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