Suddenlink Communications
Reviews and Complaints

I returned my suddenlink modem on August 13, 2021 because it was junk. I bought my own from Best Buy. I have called every month since August and have spoken to at least 7 different people. Every one of them has told me they would take care of it and take it off my bill. They still have not. I just talked to someone again tonight and he assured that it will be taken off. If this charge is on my bill again, they will be hearing from my attorney

I have called about the intermitting of internet service. So far the last so called service tech just came by and never came in only said the problem was fixed. and also, didn't called prior. Also, the other service tech could not figure out the issue and just added a block and removed the block from outside to inside.

All he did was complaint of the last service tech. Nothing done

Now the issue of being called of issue resolved and continued to be cancelled. and the next day the same issue. As always promised of a service tech to come and again received call that the issue is fixed. I called to asked why the call was made and why the service tech not going to show up.

being fed up with this I called to cancel the appointment and not one agent three today to cancel or transfer to another agent. I have requested for manager to talk to. But transfer to another agent. This last call was to cancel as they didn't do it. and called and to be let the same.

The automated call was able to cancel the schedule service.

I have lost trust of Suddenlink, terrible service also not to communicate properly. looking for another provider to replace this mess..

I Canceled my service in October I am still being billed. I moved out of state they didn’t have the service where I’m located. I can’t even get a live person on the line. I received a bill for $504.

I recently called to cancel my TV service only. I wanted to keep internet and phone. The lady disconnected my entire service. I work in the hospital as a supervisor. Now I do not have access to calls or texts. I tried calling to fix the situation. I was on the phone for almost two hours. I was told I'd have to pay $148 just for phone and internet to be reconnected. It was not my fault the last disconnected my entire account. I tried to open it in my name and was told I had to wait 30 days. Why am I being penalized for being a loyal customer and for Suddenlink making the mistake? Every time I call and finally get someone, they say my account is a business account. I've told them multiple times it's not. I live in a double wide. It's not a business. Also, my bill went from $133, to $186, to $214. The $214 does not match my statement. We were being way overcharged is why I switched our TV. I am contacting Attorney General if this is not resolved

I had Hurricane Laura damage in 2020 so the interior of my house was gutted & since my belongings were packed & stored for over 16 months I requested a "seasonal hold" on my services while I was waiting for my home to be repaired. SL obliged for 6 months then expected me to pay more than the original cost for my bundled services every 6 months (over $200 each time) to renew the "seasonal hold" which is beyond unreasonable since I am/ have used 0 services since August of 2020. I have called or messaged them from my account page over 20 times since May trying to resolve this issue, have heard numerous responses, but have gotten 0 help. Surely they have technology to verify that. I will be contacting the La. Public Service Commission next.

Line has been in yard for 6 months. Have called many times and all they want to do is send a tech. Techs don't bury lines, a third party does. That company said they have buried it, but that is not the case.
Even tech has tried to help with this issue.
On top of that, the company was billed incorrectly from a third party saying work was done. Fraud….
Very hard to get any kind of help in this area.

We ran into a road block finishing up our construction project. Our General Contractor completed everything but a small section at 13509 Bluebell Dr. Little Elm, TX. Please see the attached pictures. There are a couple of Suddenlink communication boxes sunk into the ground about 2' deep near 13509 Bluebell Dr. We wanted Suddenlink to come by and lift those up so we can wrap up the construction of our project. This is holding up our CO with the Town of Little Elm.

https://www.dropbox.com/sh/qcp5av5sdhxue6y/AAAz77E5W9-mXLAR7Pc1G7wga?dl=0

https://www.dropbox.com/sh/v0d4sl4e1tdfhvd/AAAeOxVBWfD5Ljt0THfWE81ia?dl=0

For over 6 months my internet has gone in and out randomly, it'll do it MANY MANY times a day every single day. I've called over 10 times and had 6 techs come out and literally NOTHING has changed. It still doesn't work properly. I keep calling customer service and having to explain the problem again and again and again and nothings fixed STILL. But the bill still keeps coming every month for internet that works randomly. I'm paying for a service that I'm not getting, I just got off the phone for the 11th time and all they keep saying is they'll send another tech out who won't fix anything. Suddenlink is the WORST internet t provider I've ever had and I've had them all.

connection to server is unstable-never reaches 1 gig-technician said old underground cables are preventing 1 gig speed
just look at my service record issues
technician always promised to submit work order but no one ever responds
there is unburied cables on the ground, boxes and pedestals open

Billing
My family and I recently moved to a single family house in Hurricane, WV. The only provider in the area (outside of signing up with Direct TV) is Suddenlink. We made arrangements for installation of service approximately the 3rd week in August. When the technician came to perform the installation, he notified my wife that there was NO signal coming to the house, and that we would need to contact someone to check the cables within the house. We hired an electrician that worked with coax cables to verify. he said that the cable was fine inside the house. We then contacted Suddenlink again to send someone out to our house. this back and forth went on in excess of 3 weeks before we were able to receive a signal to our house. This was known to both Suddenlink and the local office, but yet, Suddenlink went ahead and charged us for the full month.

Altice One Set Top Boxes
Issue #1: I haved called numerous times to voice my concern regarding the frequent messages that are displayed on all of our televisions stating that "If you wish to view this channel, you will need to upgrade your service, and please call ". Well, my subscription already includes one of the highest number of HD channels. No one can explain why this constantly happens. It happens multiple times a week on different television sets.
Issue #2: I have one Altice One Set Top Box that does not receive a signal. Suddenlink representatives have tried to re-set the box remotely multiple times, but the signal never comes through to the box. I requested a replacement Altice One Set Top Box, and the representative on the phone agreed. Multiple technicians have come out, but a replacement Altice One Set Top Box has never been brought to my house. However, I am still paying for 5 boxes, and one of them does not work.

Internet
Since the day that Suddenlink finally had a signal coming to my house, Internet will sporadically drop, and I will have to go and "re-boot" the router. This generally happens every 2-3 days.

The problems with the Altice One Set Top Boxes and the Internet lead me to believe that the issues that I am having are related, and that there is an intermittent signal interruption coming from either where the line comes into the house, or from the box where our line is run to, in the townhome complex in the neighborhood behind, as indicated by several technicians that have come by.

I own a small business in a small central Arkansas town. Last week my wife had a suddenkink sales team come into our store. A Melissa Campbell (SBM Account Executive) along with A Kevin Barker (title unknown). Not sure what was said but she told them they needed to see her husband (me), this usually means she is tired of whatever and passes the buck to me. The next day the two did come back. I told them I was happy with the service I was using and did not want to change. Mr Barker immediately began his sales pitch. I told him again I was good with what I had, I'm not interested in changing. I also let him know that I was busy working with a customer and did not have time for this anyway. Mr Barker said that I did not need to be so aggressive and ask if he could just tell me what suddenlink had to offer. Now I'm getting pissed! I told him no, I had a customer I needed to help and that I'm not interested in his service at all anyway. Again he said there was no need to get aggressive. I honestly felt like I was having to deal with a small spoiled child begging for candy at the grocery store. I am a police officer as well and if I wasn't so busy I would have called in and had an officer come by to explain a few things to this guy. suddenling has absoulty screwed me at my home and if something else was available I would change service there. I do not want this service at my business, and I'm not going to be harassed into it.

In October of of 2020 I started calling suddenlink about my bill it was way to high. And I was being charged twi seperate amounts for internet, $89.00 and $30.00 told them i wanted the 89.00 removed and to remove HBO and Cinamax. Rep said they could'nt at that time bill had already generated. I called this company for months about this still no prevail. I needed to keep my internet for work and my home phone due to my loop recorder to my heart is hooked into it. I send report to Dr. With it. Anyway ON August 31, 2021 I called suddenlink to terminate my cable and to just keep my internet and my home phone the rep connected me to the retention dept I spoke to Michael he said he would wipe out the whole bill and give me September free, , I was amazed he said i had $ 1.00 credit... So come October 12, 2021 Suddenlink without permission accessed my checking and took out $ 265.00 I was livid. I called the bank reported and filed investigation. Nov I paid what I was told by Michael what my bill would be $ 135.00 So In Dec 2021 Suddenlink says I owe over $ 500.00 and they disconnected my service . I talked to billing two weeks ago she looked it all up said i was right she sent it to a supervisor to look at and they should be calling me. Still waiting I have no internet for my job. Or home phone for my heart monitor. Im 62 yrs old work pt time . Please help my phone numer is ...[protected]

So this is how Suddenlink treats a 20 plus year customer # [protected] . For our Oct and Nov of 2021 monthly statements it says I watched 10 ON DEMAND movies. I called India and spoke with a supervisor and they said since it's on the bill you watched the movie plus I was out of town working in Utah and impossible for me to do that. I finally spoke with a person in the USA and she was kind and she also spoke with her supervisor and he said the same thing India said, since it's on your bill you watched it, I told her to tell her supervisor to [censored] OFF, all of this for 10 movies, don't know how many more movies will be on our Dec statement.

The one thing I and am now happy about is that a person learned to figure out a way to hack suddenlink but sad that is jeopardizes customers like me. [censored] you suddenlink and all this for $140 of movies we did not watch. You should be called suckinglink for the sucking [censored] supervisors that don't know how to treat a 20 year customer. [censored] you.

Ps, I just cancelled tv service with you. [censored] you suckinglink!

We have buildings with tenants and most of the outside cable boxes are either falling off the building or no cover or hanging by a nail. Looks like crap and seems dangerous. I have tried to call but since I don't have an account they won't schedule a fix. There are several buildings like this. The accounts are with the tenants in those buildings. I know the cable guys go there periodicallly to install or uninstall and see how they look. Suddenlink doesn't have an email address, which I think is crazy since that is what they provide so I can send pictures and addresses. I am being told to go to a local store and complain.

You would not get me to the right rep. To discuss problems. Service was non existant and when did occur was not resolved. Complaints issued at least once a week for 6 months and techs never fixed problems. Account was asked to be closed before october and still getting billed. I keep getting the same response...We will send it to bulk accounts and they will get back to you and never did. Suddenlink has not been operable since before october and they continue to bill us. Apex is a business and we no longer can tolerate your incopetance. Answer the phone...Take the complaints and close bulk account that was requested before october.

Just rolled my tv and phone to you for a bundle. The day after I have had 14 calls from a number [protected]. They say they are with Suddenlink, and I cannot understand what he was saying. I checked the number and see you have had complains in past. Just wanted to let you know

Thank You

Wendi Bowman
[protected]@suddenlink.net

I have called for many many months about my internet sporadically going out. I have had several different techs come out and always a different fix to include changing modems at least three times. Wires have been replaced inside and out etc yet again tonight within the last hour it has gone out twice. It comes back on after several minutes. Look I continue to pay for a product I am unable to use reliably and consistently. This last tech replaced the modem and said your company has discovered a problem with your wiring or whatever but are awaiting approval for construction to repair the issue in my area. I am being held hostage by Suddenlink as there are no other internet companies in the area

On Nov 19, 2021, I noticed that Suddenlink withdrew $100 from my checking account without my authorization or even knowledge. I disconnected my service and returned all the equipment 9/2020. I have called "customer service", if you want to call it customer service. What a joke!The language barrier was horrible. I was told 3 different excuses as to why this money was withdrawn. Lastly, I was told it was for equipment that wasn't returned and it was turned over to a collection agency. I was never sent any bills, notices or correspondences. I contacted the collection agency and they informed me there wasn't any files on me with them. I also contacted my bank. The bank confirmed that Suddenlink is the culprit that pulled the money. I consider this theft and fraud.

Suddenlink communications has the worst service I have ever delt with. They give you a 3 hour window that they will be there and then can't be on time. They leave before the picture comes up and tell you to call support in 30 min if not up and then customer service is staffed by people that English is not their first language and they are hard to understand and don't take care of the issue. I can assume that all of this is because they have a monopoly on the area so they don't have to provide a decent level of service

When I signed up for service I got an email confirmationOrder Summary

Confirmation Number: [protected]
Cart ID: FXIHNGNV
Indicating I was entitled to a $100 gift card (received) and a free month of internet
"Free month of service covers offer price for Internet service (or Internet portion of bundle offer price) & related Altice-imposed fees and will appear as bill credit on the 3rd bill. Gov't taxes & fees still apply."
I called last month and was told this would appear on my next bill. It did not and on calling today was informed I was not entitled to this offer because I did not use their mobile phone service.

The customer service representative concatenated the sales department who told here the offer had changed and it was no longer valid.