Menu
For Business Write a review File a complaint
CB Landlords Sun Communities Sun maintenance damaged travel trailer during improper winterizing and again at opening. Will not take accountability.
Sun Communities

Sun Communities review: Sun maintenance damaged travel trailer during improper winterizing and again at opening. Will not take accountability.

M
Author of the review
10:38 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Came down to resort 2 weeks after maintenance opened, to the wafting smell of gas coming out of the camper when we walked in. Propane tank was drained and freezer door was left open with a full thick sheet of ice build up. Contacted sun who sent them by to evaluate only for them to say they ‘may’ have left door open but not reason for gas leak then they left. No help. I had to call 2 places to see if someone could help detect gas leak. Independent contractor was set to come out following day. Long story short, ice sheet damaged valve behind our fridge/freezer unit causing gas leak. He was able to scrap replace the valve while new fridge was on back order. Our toilet was leaking and since he was already doing repairs he took a look. Only to tell us that bcs it wasn’t winterized appropriately, it freeze blasted the pipe and we needed to replace that as well. This is now $2300 in repairs for their incompetence. I’ve been emailing all summer, spoke with management once only to receive and email that said corporate would not cover damages since their crew didn’t evaluate first. UNACCEPTABLE. They DID evaluate and did nothing. I’ve since responded to set the record straight and have not received a response in return. Looks like they’ll have to respond to small claims court. Suggestions?

Desired outcome: Damages reimbursement

0 comments
Add a comment
  1. Sun Communities Contacts

  2. Sun Communities phone numbers
    +1 (248) 208-2500
    +1 (248) 208-2500
    Click up if you have successfully reached Sun Communities by calling +1 (248) 208-2500 phone number 0 0 users reported that they have successfully reached Sun Communities by calling +1 (248) 208-2500 phone number Click down if you have unsuccessfully reached Sun Communities by calling +1 (248) 208-2500 phone number 0 0 users reported that they have UNsuccessfully reached Sun Communities by calling +1 (248) 208-2500 phone number
  3. Sun Communities emails
  4. Sun Communities address
    27777 Franklin Road, Suite 200, Southfield, Michigan, 48034, United States
  5. Sun Communities social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024