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CB Beauty and Well-being Sun Tan City awful experience
Sun Tan City

Sun Tan City review: awful experience 85

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Author of the review
6:02 am EDT
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I like the whole unlimited tanning for a single price a month, but the idea of giving them my credit card in order to do so is what I hate. I was willing to pay for the complete contract up front, but they wouldn't let me. I fear of having insufficient funds when it's auto drawn and end up over drafting my account and getting those $35 fees. That's why I hate auto withdraws, I can't control what is taken out on my own. It's also very inconvenient to have to show up before they would withdraw and pay it. That's why they should have the choice to use their credit card or pay everything up front without the use of a card. Okay, I'm done ranting and I feel a little better now, but I would feel great if they change this stupid crap!

Sun Tan City response
Jul 31, 2009 2:56 pm EDT
Sun Tan City customer support contacts
Phone numbers

+1 (270) 765-7400

+1 (877) 362-1097

Address

445 E. Market Street, Suite 310, Louisville, KY, 40202, US

Website

www.suntancity.com

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Hi Everybody,
It seems like several of you aren't the happiest with Sun Tan City, and for that I am sorry. We pride ourselves on excellent customer service and quality products, and if you would like to share your experience with the Customer Service department, we would be happy to learn from you. The phone number is 877-362-1097 (ext. 9).

Regards,
Victoria
Sun Tan City
Let Yourself Shine
www.suntancity.com
victoria@suntancity.com
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The complaint has been investigated and resolved to the customer's satisfaction.

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Hotdoglady
US
1 comments
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Apr 26, 2020 8:16 am EDT

In North Carolina, we have RE-OPENED for business! The ones with memberships can tan...remember it's only 1 person per room, That's more then 6 feet apart. Checking in is easy, people can stand in a line as normal.

Open the doors or refund our $$...

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Jay Hel
Louisville, US
1 comments
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Jun 26, 2023 10:08 pm EDT

I was told by one of the workers at the Bardstown Rd location in Kentucky that my membership was 49.99 a month which is very high, but I've been getting charged 57.99 a month plus tax. I will no be recommending this place to anyone.

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Tommaso Piccirillo
US
1 comments
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Apr 01, 2024 2:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi. The regional manager in nj(johnny) is outstamding in customer service. He talkd to you on a one on one basis on your nèeds for the ultimate tañning experience. Thank you. Sincerly. Tommaso P

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  1. Sun Tan City Contacts

  2. Sun Tan City phone numbers
    +1 (270) 765-7400
    +1 (270) 765-7400
    Click up if you have successfully reached Sun Tan City by calling +1 (270) 765-7400 phone number 8 8 users reported that they have successfully reached Sun Tan City by calling +1 (270) 765-7400 phone number Click down if you have unsuccessfully reached Sun Tan City by calling +1 (270) 765-7400 phone number 1 1 users reported that they have UNsuccessfully reached Sun Tan City by calling +1 (270) 765-7400 phone number
    +1 (877) 362-1097
    +1 (877) 362-1097
    Click up if you have successfully reached Sun Tan City by calling +1 (877) 362-1097 phone number 5 5 users reported that they have successfully reached Sun Tan City by calling +1 (877) 362-1097 phone number Click down if you have unsuccessfully reached Sun Tan City by calling +1 (877) 362-1097 phone number 0 0 users reported that they have UNsuccessfully reached Sun Tan City by calling +1 (877) 362-1097 phone number
  3. Sun Tan City emails
  4. Sun Tan City address
    445 E. Market Street, Suite 310, Louisville, Kentucky, 40202, United States
  5. Sun Tan City social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Sun Tan City Category
Sun Tan City is ranked 29 among 335 companies in the Beauty and Well-being category
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