Sunlighten’s earns a 4.0-star rating from 15 reviews, showing that the majority of sauna users are very satisfied with wellness experience.
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I inquired about their Saunas and told the rep I will reach out to them
I inquired about their Saunas and told the rep I will reach out to them. I have been constantly being called from the sales guys and when I blocked the number they were calling me from they started masking their calls and started using my local area code. Such a shady business practice.
I ordered a sauna over a month ago with numerous promises from numerous reps including Emily and others
I ordered a sauna over a month ago with numerous promises from numerous reps including Emily and others. One of the promises was that it would be delivered within 10-14 days as it was in stock. That was almost a month ago. The reps, mainly Emily, will now NOT reply to calls, emails, or any other messages. This is AFTER they ran my credit and none of the promises they made have come through. DO NOT TRUST what the reps tell you as they will say anything to make the sale. They have effectively negatively impacted my credit, did not deliver the sauna, and numerous other promises that have fallen through. Reps will make promises and as soon as you make the purchase, they literally ignore you about your order. After spending over 4K, I'd imagine the customer service would be much better. I now have to wait for the sauna to arrive to return it before 30 days as I am unconvinced that the sauna quality will be as stated as numerous other things have fallen through so why would the EMF, build quality, and numerous other promises made by Emily and other reps come through? Go with a ClearLight, they are the industry leader and did not make promises they did not keep. DO NOT RECOMMEND AT ALL! A very sales incentivized team will say anything and deliver nothing. SUNLIGHTEN IS VERY UNTRUSTWORTHY!
We purchased this sauna with the expectation that it'd have a properly functioning LCD, but shortly after purchasing we determined we were not able to use apps as described and promised... after 6-12 months of waiting for the latest update to be sent out to make the apps on their LCD's functioning properly, I learned the LCD in our particular sauna is not able to be updated to function properly which from our perspective makes the LCD defective and obsolete. The LCD is still under a 3 year manufacture warranty, yet this company wants us to pay to have the lcd panel "upgraded" to the tune of $500, rather than cover replacement of the LCD with a screen which is capable of accepting the needed update in order for the apps to work properly. It's a shame that rather than honor their warranty and stand by their product and the components within it that they instead attempt to pass the blame onto the android platform and proceed to attempt to take advantage of their customers. The other complaint we have is that you are unable to get this "smart" sauna to turn on remotely without paying $300 a year. This makes the use of the sauna extremely inconvenient to use due to the 1-2 hour warm up period it needs. This seems like that practically all smart home devices offer for remote access for free today, yet this company tries to gouge you on this simple service. I guess if you're able to pay $3000+ for a sauna you're expected to be able to shell out money like there is no tomorrow which you should expect to do if you end up buying one of these sauna's. I attempted to reach out to the owner of the company directly prior to leaving this review and did not get a response.
I inquired about their Saunas and told the rep I will reach out to them. I have been constantly being called from the sales guys and when I blocked the number they were calling me from they started masking their calls and started using my local area code. Such a shady business practice.
I purchased a Sunlighten sauna earlier this year
I purchased a Sunlighten sauna earlier this year. Since the purchase, I had to reach out to customer support about the functioning of the audio. It is highly sensitive and I frequently have to remove the face to reset the device in order to connect to the BT. Moreover, I have not championed getting the radio to work. Nonetheless, I had relatively successful guided conversations with their customer support representatives. Up until November 24, I have enjoyed my sauna tremendously (foregoing the inconveniences associated with the audio) until I smelled electrical burning. To my disappointment, I noticed a burn mark on the floor heating panel. I submitted a formal Case (#***) on Wednesday, November 25. Since purchasing my sauna, I have experienced the health benefits and truly love it. Unfortunately, this electrical burning was a cause for pause. I decided to research if there were similar complaints/issues via the ComplaintsBoard.com. I am disappointed that there are reported complaints and negative experiences with Sunlighten. To date, this has not been my experience. I have been able to contact customer support with ease. I am usually met with rather friendly and knowledgeable individuals who are eager to assist and provide sound instructions. It is my hope that Case (#***) is rectified in a timely, concise and professional manner, so that I can go back to enjoying the premium brand of infared sauna that I worked so hard to purchase for my home.
We purchased this sauna with the expectation that it'd have a properly functioning LCD, but shortly after purchasing we determined we were not
We purchased this sauna with the expectation that it'd have a properly functioning LCD, but shortly after purchasing we determined we were not able to use apps as described and promised... after 6-12 months of waiting for the latest update to be sent out to make the apps on their LCD's functioning properly, I learned the LCD in our particular sauna is not able to be updated to function properly which from our perspective makes the LCD defective and obsolete. The LCD is still under a 3 year manufacture warranty, yet this company wants us to pay to have the lcd panel "upgraded" to the tune of $500, rather than cover replacement of the LCD with a screen which is capable of accepting the needed update in order for the apps to work properly. It's a shame that rather than honor their warranty and stand by their product and the components within it that they instead attempt to pass the blame onto the android platform and proceed to attempt to take advantage of their customers. The other complaint we have is that you are unable to get this "smart" sauna to turn on remotely without paying $300 a year. This makes the use of the sauna extremely inconvenient to use due to the 1-2 hour warm up period it needs. This seems like that practically all smart home devices offer for remote access for free today, yet this company tries to gouge you on this simple service. I guess if you're able to pay $3000+ for a sauna you're expected to be able to shell out money like there is no tomorrow which you should expect to do if you end up buying one of these sauna's. I attempted to reach out to the owner of the company directly prior to leaving this review and did not get a response.
Sunlighten Complaints 11
I was interested in buying a sauna from sunligthen
I was interested in buying a sauna from sunligthen. They had me due a credit check with *** through and organization called ***. I was under the impression this credit check costs one dollar. This organization ended up charging me $30 and has refused to refund the money! I am certainly not going to buy a sauna from sunlighten if they do not refund the $30.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are now on our 3rd replacement Sauna from Sunlighten in 4 years
We are now on our 3rd replacement Sauna from Sunlighten in 4 years. And within a month of ownership 3 panels stopped heating. That was just 2 months ago that they sent replacement pieces and within the last 2 weeks the same 2 panels stopped heating up again. As well as one of the front facing heaters is fully blown. I am so disappointed with this product and the only time we get a response is when I file a complaint on here. We have tried 4 different saunas now and all have had numerous issues. I completely regret this financial decision and wish that we would have chosen another company entirely.
The complaint has been investigated and resolved to the customer’s satisfaction.
I received a uncompleted and partly non functioning sauna
I received a uncompleted and partly non functioning sauna. The sauna doesn't have vents to release moisture build up which has impacted my asthma. I have to continually open the door to release moisture and heat build up. It came without the CD player (replacement does not work) and the radio never worked. The color lights that were to be included were never delivered. The required documents needed prior to the order were not delivered on time. There were no cup nor towel holders. It's just a basic box for a very high price. I have contacted this company on many occasions to have these issues resolved. I indeed got the run around without resolution.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Sunlighten Legit?
Sunlighten earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Sunlighten. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Sunlighten resolved 100% of 11 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Sunlighten has registered the domain name for sunlighten.com for more than one year, which may indicate stability and longevity.
Sunlighten.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sunlighten.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Sunlighten.com you are considering visiting, which is associated with Sunlighten, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Sunlighten as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Sunlighten have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Sunlighten website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Sunlighten.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Sunlighten.
I have called Sunlighten 4 times over our spa not heating properly
I have called Sunlighten 4 times over our spa not heating properly. My wife has called Sunlighten 3 times. I have emailed Sunlighten several times but they don't respond. The last two times I have spoken with them they have promised to overnight the "Part" that will allow our sauna to heat up. The first part sent took two weeks to receive and it was the wrong part. Since then they have promised twice to overnight the part and have never sent it. I called again two weeks ago and I was told a supervisor would call me back the next day. No response. This sauna has not worked since we purchased it and their service is absolutely horrible. I would like to return this piece of junk.
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased an infrared sauna from Sunlighten on 05 upon arrival a couple of weeks later, the sauna was inoperable, we contacted the com[any
Purchased an infrared sauna from Sunlighten on 05 upon arrival a couple of weeks later, the sauna was inoperable, we contacted the com[any and began down a rabbit hole of back and forth promises of the resolution, we then waited month's as they assured us of sending a technician to come out and fix the sauna, we were also sold the sauna without complete transparency that we would need to hire an electrician to re-wire our home for proper use. The estimate was several thousand dollars which they refused to cover the cost! We still have the sauna non-working sauna sitting here, no way to disregard it, and have not been refunded properly. We only have a few more days to file suit and thought we would try this first.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a residential sauna for mothers day and was told the item would ship within one week
I purchased a residential sauna for mothers day and was told the item would ship within one week. It has now been over a month, and I have had to call multiple times just to get someone on the phone to help me. After no resolution, I come to find out they gave the shipping company the wrong phone number to reach me. I never received my item after all this time. Since I can NEVER get anyone on the phone to speak with, i emailed the letting them know I DO NOT want this item any longer as i find their service team to be absolutely horrible. Now they want to charge me a cancellation fee of $500 for an item I never received, and they never assisted me in receiving! I want a full refund immediately. Again I DONT EVEN HAVE THE ITEM and they want to charge me for their mistake.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Solo sauna (from sales agent ***) and Solo pad on April 1st
I purchased a Solo sauna (from sales agent ***) and Solo pad on April 1st. The solo pad has never heated, something it is supposed to do. I filed a complaint by email with the company on April 10th. Since then there have been several emails between me and Ms. and also between me and a customer service rep named *** trying to resolve the matter. NO PROGRESS HAS BEEN MADE AT ALL! *** does not reply to my emails in a timely manner, often taking days to respond, if he responds at all. Also, the instruction manual the company sent is nonsensical. It instructs the buyer to plug the solo pad into the receptacle on the control box. THERE IS NO RECEPTACLE ON THE CONTROL BOX! I spent $2500 on this product. The solo pad does not work at all. The company seems to care nothing about customer service and has done NOTHING to set the matter right!
The complaint has been investigated and resolved to the customer’s satisfaction.
We realized there was a problem with the sauna, it did not heat
We realized there was a problem with the sauna, it did not heat. Everything else including lights, radio, timer worked except it would not heat. After contacting Sunlighten we purchased a new circuit board which I installed with the help of one of their technicians. After installing new circuit board nothing on the sauna,(lights, radio timer) would work. We contacted Sunlighten ( after several attempts because they would not return our call) once they did call they suggested we hire a certified Sunlighten technicians to look at it. The technicians( which was 2.5 hour away) cost was $552.00 and verified the board was installed properly and it still would not work. His professional opinion was that they sent me the incorrect circuit board. Many attempts to contact them to get our problem solved they will not return our call. I did let them know I would be contacting ComplaintsBoard.com since they would not respond to my voicemails. I had something I could use before now I have nothing that works.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchase my second Sunlighten Signature 2 Sauna at the end of January
I purchase my second Sunlighten Signature 2 Sauna at the end of January . The sauna never heated up to the maximum temperature from the onset and it took twice as long as advertised to heat up. The representative I purchased both saunas from never returned my email or phone call. Three weeks ago the sauna turned itself off while heating, when I turned it back on smoke began billowing out of one of the heating panels and the sauna and entire house smelled like melted plastic. I was afraid the sauna was going to catch on fire. The $3,500 unit is now fried. (I read this same exact scenario in the ComplaintsBoard.com from another Sunlighten Customer). I have called and emailed the Representative I purchased the sauna from multiple times and have received no response. I have called the customer support phone number numerous times, only to wait on hold for up to 30-45 minutes then be transferred to a generic voice mail. Several times I have waited online saying I was the next person in the cue only to be hung up on. I have left my personal information at least 4 times and no one from the company has returned my messages. I have emailed support and have received no response. I'm beginning to think that the company is a sham.
The complaint has been investigated and resolved to the customer’s satisfaction.
We received our replacement sauna just 7 months ago, after a year of back and forth, wrong parts and dealing with customer service that was a
We received our replacement sauna just 7 months ago, after a year of back and forth, wrong parts and dealing with customer service that was a nightmare. The New one hasn't correctly heated up or worked the entire time, we called and asked for a new motherboard and it took them 5 months after a repeated follow up to ship it. The main original mother board essentially fried/ burnt inside it's metal covering and our home smells like melted plastic, as does the whole sauna. This is a Serious fire risk, when if they had just followed through with what they promised 5 months ago we wouldn't have yet another unfunctional sauna. Now we have messaged for days with no response and have a burnt-out/ Unusable Sauna for the 2nd time, the new motherboard came after we called yet again and it won't work because essentially the electrical burn out effected all the wiring with in the sauna walls. We would appreciate resolving this and finally receiving a product that works. We have wasted so much time and energy with the back and forth and if we didnt need this sauna for our children and my wifes health, I would seriously be done and ask for a FULL REFUND and after the Burning would definetly pursue legal actions with the electrical fire in the motherboard.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunlighten (formerly ***) refuses to stand by their word and product
Sunlighten (formerly ***) refuses to stand by their word and product. I was initially pleased at what I believed to be truth as slaes told this would change my life, cure and detoxify my body with infrared technology. I have the right to satisfaction and a sauna should heat up. I have not been heard by Sunlighten as I am scammed out of $3299 and they refuse redress. I was told (like so many) the sauna is better than others and other brands are unsafe. NOT Sunlighten guaranteed that this infrared was a medical sauna. Sunlighten failed to deliver the invoice or chromotherapy. *** sold me this unit. He promised things and told me patients with cancer buy this and it helps with chemotherapy. I am a cancer survivor so a vulnerable consumer and I put my faith in Sunlighten to deliver the goods they promised. The biggest problem is it does not heat as described in sales and in owners manual. I have contacted this company so many times and have many emails to show that go unanswered. I wanted get answers as why this never heats up to the manual specifications and why it takes over 2 hours to just reach between 130 . It never reaches over 140"s even at 2.5 hours. The manual states approximately 1 degree per minute and this advertises preheat of about 1hour to reach full temperature of 158. It absolutely NEVER has done this and room temp is usually between 70 and 75 so my unit is NOT OPERATING as described verbally and in writing. Sunlighten admits and does so in writing that there is a problem with my unit which is 15 amps. Nelson finally got back to write "The issue with 15 amps is that it DID NOT HEAT UP quick enough." {SIC} The company recalled it specifically for the reason I asked them to fix. They NEVER notified me this fixed but they refuse. They told me no refunds and inform me its a closeout. This was on sale but I paid $3299 and got zero help. Consumers have right to safe products and honest facts.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Sunlighten
Sunlighten saunas use advanced technology to provide a range of benefits to users. The company's patented Solocarbon heating technology is the most advanced and effective on the market, providing the most customized and effective infrared therapy available. The technology produces a gentle, soothing heat that penetrates deep into the body to help increase circulation and provide pain relief, detoxification, weight loss, and more. Sunlighten saunas also use low-EMF CarbonFlex heating panels, which emit far-infrared light wavelengths that are safe for the skin and do not cause any damage.
The Sunlighten sauna line includes several models, from compact options for home use to larger units for commercial settings. Each model is specially designed to address specific wellness needs, including detoxification, cardiovascular health, pain management, and skin health. The company's infrared saunas are also equipped with high-quality sound systems, LED lighting, and other features to enhance the user experience.
Sunlighten has received numerous awards and recognitions for its commitment to quality, innovation, and sustainability. The company's products are made with eco-friendly materials and feature a low power consumption, making them an environmentally responsible choice. The company also offers exceptional customer service, with expert support and guidance available for all customers and inquiries.
In summary, Sunlighten is a leading provider of premium infrared saunas, incorporating advanced technology into each model to provide a range of benefits for users. The company's commitment to quality, sustainability, and customer satisfaction make it a clear choice for those looking to improve their health and wellness.
Overview of Sunlighten complaint handling
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Sunlighten Contacts
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Sunlighten phone numbers+1 (877) 292-0020+1 (877) 292-0020Click up if you have successfully reached Sunlighten by calling +1 (877) 292-0020 phone number 0 0 users reported that they have successfully reached Sunlighten by calling +1 (877) 292-0020 phone number Click down if you have unsuccessfully reached Sunlighten by calling +1 (877) 292-0020 phone number 0 0 users reported that they have UNsuccessfully reached Sunlighten by calling +1 (877) 292-0020 phone number+1 877 292 0020 ext:187+1 877 292 0020 ext:187Click up if you have successfully reached Sunlighten by calling +1 877 292 0020 ext:187 phone number 0 0 users reported that they have successfully reached Sunlighten by calling +1 877 292 0020 ext:187 phone number Click down if you have unsuccessfully reached Sunlighten by calling +1 877 292 0020 ext:187 phone number 0 0 users reported that they have UNsuccessfully reached Sunlighten by calling +1 877 292 0020 ext:187 phone number+1 (877) 292-0020+1 (877) 292-0020Click up if you have successfully reached Sunlighten by calling +1 (877) 292-0020 phone number 0 0 users reported that they have successfully reached Sunlighten by calling +1 (877) 292-0020 phone number Click down if you have unsuccessfully reached Sunlighten by calling +1 (877) 292-0020 phone number 0 0 users reported that they have UNsuccessfully reached Sunlighten by calling +1 (877) 292-0020 phone number+1 (913) 638-6657+1 (913) 638-6657Click up if you have successfully reached Sunlighten by calling +1 (913) 638-6657 phone number 0 0 users reported that they have successfully reached Sunlighten by calling +1 (913) 638-6657 phone number Click down if you have unsuccessfully reached Sunlighten by calling +1 (913) 638-6657 phone number 0 0 users reported that they have UNsuccessfully reached Sunlighten by calling +1 (913) 638-6657 phone number
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Sunlighten emailsncarlson@sunlighten.com91%Confidence score: 91%alicia@sunlighten.com90%Confidence score: 90%marketing@sunlighten.com88%Confidence score: 88%Saleseusales@sunlighten.com84%Confidence score: 84%Sales
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Sunlighten address7373 W 107th St, Overland Park, Kansas, 66212-2547, United States
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Sunlighten social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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I purchased a Sunlighten sauna earlier this year. Since the purchase, I had to reach out to customer support about the functioning of the audio. It is highly sensitive and I frequently have to remove the face to reset the device in order to connect to the BT. Moreover, I have not championed getting the radio to work. Nonetheless, I had relatively successful guided conversations with their customer support representatives. Up until November 24, I have enjoyed my sauna tremendously (foregoing the inconveniences associated with the audio) until I smelled electrical burning. To my disappointment, I noticed a burn mark on the floor heating panel. I submitted a formal Case (#***) on Wednesday, November 25. Since purchasing my sauna, I have experienced the health benefits and truly love it. Unfortunately, this electrical burning was a cause for pause. I decided to research if there were similar complaints/issues via the ComplaintsBoard.com. I am disappointed that there are reported complaints and negative experiences with Sunlighten. To date, this has not been my experience. I have been able to contact customer support with ease. I am usually met with rather friendly and knowledgeable individuals who are eager to assist and provide sound instructions. It is my hope that Case (#***) is rectified in a timely, concise and professional manner, so that I can go back to enjoying the premium brand of infared sauna that I worked so hard to purchase for my home.
I ordered a sauna over a month ago with numerous promises from numerous reps including Emily and others. One of the promises was that it would be delivered within 10-14 days as it was in stock. That was almost a month ago. The reps, mainly Emily, will now NOT reply to calls, emails, or any other messages. This is AFTER they ran my credit and none of the promises they made have come through. DO NOT TRUST what the reps tell you as they will say anything to make the sale. They have effectively negatively impacted my credit, did not deliver the sauna, and numerous other promises that have fallen through. Reps will make promises and as soon as you make the purchase, they literally ignore you about your order. After spending over 4K, I'd imagine the customer service would be much better. I now have to wait for the sauna to arrive to return it before 30 days as I am unconvinced that the sauna quality will be as stated as numerous other things have fallen through so why would the EMF, build quality, and numerous other promises made by Emily and other reps come through? Go with a ClearLight, they are the industry leader and did not make promises they did not keep. DO NOT RECOMMEND AT ALL! A very sales incentivized team will say anything and deliver nothing. SUNLIGHTEN IS VERY UNTRUSTWORTHY!