Sunoco
Reviews and Complaints

My husband and I were highly regarded customers of Sunoco Oil for several years with an impecable record until one day last year I stopped in for gas at the corner of Airport -Pulling Rd & Radio Rd in Naples Fla. My husband and I always pay at the pump and in trying to do so, it indicated for me to see the manager. I walked inside and the manager stated my card was declined then screamed at me while in a heated rage, ordered me out of the store calling me a " DEAD BEAT BILL PAYER" and ordered me never to return to his store with a "Bad credit card again!" and continued to say while pointing his finger at me in a rage, " If I paid my bills, my card would not be declined!" I assured him my card was in perfect standing that it was the computer in the pump that was malfunctioning and to please call customer service. That only riled him even more to the point I thought he was having a heart attack. He then atarted coming towards me in a rage waving his arms ordering me to leave the sotre. I left terribly shaken. I then immediately phoned your customer service and spoke with a nice young lady who was shocked to learn what had just taken place, having given her the address and store number. She proceeded to say that our account was in perfect standing. She recommended I phone the police due to his threats and also contact the district supervisor in Fort Myers and file a complaint. That was his job to check into this matter. My husband followed through in contacting both parties and filed the complaint. A Naples police officer met with my husband at the gas station and confronted the manager, who lied to the police officer about having a security tape on the premise. The manager stated I instigated the whole incident. The officer ordered him to show him the tape where it showed quite the contrary to his allegations. The officer recommened to my husband to contact the district manager and stated a copy of the police report will be available in 3 to 4 days. My husband not only called this district manager, he also made numerous calls to customer service which subsequently lead to a supervisor...WITH OUT ANY SATISFACTION! YOUR DISTRICT MANAGER DID NOT DO ONE THING TO RECTIFY THIS INEXCUSABLE BEHAVIOR TOWARD ME. HE NOT ONLY DEFAMED MY CHARACTER, HE INSULTED AND EMBARRASSED THE HELL OUT OF ME IN FRONT OF ANOTHER PATRON THAT WAS THERE BUYING LOTTERY TICKETS. THAT MAN STILL CONTINUES TO WORK AT THAT SAME LOCATION and from several reliable sources said he is still very rude. (They no longer patronize any of your gas affiliates due to my situation!) I understood you are responsible for your employees and how they treat your customers that are on your property as any company would be. Since this shows how you stand behind your customers when they were downright insulted, humiliated and character defamed, I am so glad you showed to be a fantastic company NEVER TO DO BUSINESS WITH AGAIN the day you closed my husbands account due to his credit score? For your information, MY HUSBAND WAS LAID OFF FROM A HIGH PAYING POSITION FOR A WHOLE YEAR BEFORE HE FOUND A NEW POSTION THAT WAS HIRING. DIFFICULT AS IT WAS, I WAS STILL ABLE TO MEET, AT LEAST, THE MINIMUM PAYMENT WITH YOUR COMPANY EVERY MONTH. CHECK OUR ACCOUNT...YOU WILL SEE WE WERE VERY GOOD CUSTOMERS. ALSO, IALWAYS USE ONLINE BILL PAY OF WHICH I HAD BEEN ABLE TO DO FOR 3 MO AFTER YOU CLOSED THE ACCOUNT. I REQUESTED A STATEMENT TO BE SENT AND I WILL PAY ACCORDINGLY BY MAILING IN A CHECK EACH MONTH. A STATEMENT NEVER ARRIVED YET YOUR HARRASSING PHONE CALLS DID...2 TO 3 TIMES A DAY F OR MONTHS MY TELLING THEM: " SEND ME A STATEMENT!" WHAT DON'T YOUR PEOPLE UNDERSTAND? I FINALLY RECEIVED OUR FIRST PAPER STATEMENT A FEW DAYS AGO. WE WILL NEVER SET FOOT IN YOUR STATIONS EVER AGAIN AND YOU CAN COUNT ON US TO CONTINUE TO SPREAD THE WORD OF
YOUR " WONDERFUL PUBLIC RELATION PROGRAM" YOU HAVE! YOU ARE NO BETTER THAN THE PEOPLE YOU HIRE! YOUR NEW SLOGAN: A COMPANY WITHOUT A HEART OR CONSCIENCE!

I made a gas purchase of $10 in cash and $6 off of my debit card.

When I was dispensing the gas, I noticed the price the attendent charged was $2.95/gallon instead of $2.85/gallon.

If you use your debit/credit card, they charge an extra $0.10 per dollar, but $0.10 less if you use cash - the attendent put the tender as ALL CREDIT CARD.

BE CAREFUL WHEN USING CASH AND CREDIT CARD TO PURCHASE FUEL WITHIN THE SAME TRANSACTION! They will charge you the HIGHER amount even though MOST of the purchase was made with cash!

My son went into this gas station to purchase cigs and used a coupon and later i went in and tried to use a coupon for cigs also and the employee refused to accept my coupon and was very rude. and when i tried to explain he got beligerant and told me to leave. unlucky for him i am unemployed and will be standing in front of his store monday morning holding a sign to let others know how rude and unfair the storeowner and employees are. I have nothing better to do so if he wants to treat people that way i will return the favor. the gas station is a sunoco gas station incircleville ohio on main st. please avoid this place. i cant find a job but yet rude people who cant talk to customers can find a job. GREAT

I had to replace rear passenger-side tire that was damaged due to pothole. Upon inspection, a gentleman whom I suspect to be a service manager suggested new tire to replace the damaged one and provided an exact quote of for the tire and installation. I authorized the installation of new tire, and the associate installed Fuzion 245/45/R17 tire to replace the damaged one. After I making of a payment, the associate told me that since he omitted the labor charge for my convenience, I must pay him some “tip”. I had to pay additional $ 10 in cash as I knew he would not let me and my car leave otherwise.

I strongly think this is not a right practice to force the customer to make such contribution after installation and payment, which mean the sale is completed. Not only it is not right, but also I am sure this is illegal as such cash transaction is not traceable, what definitely IRS does not want to see.

The amount is small and I care less about it, but it is really disappointing to see such practice at one of Sunoco service location, especially at the one on the major interstate highway of New Jersey. Such practice must be eliminated immediately, and prevented not to ever happen to any customer.