Sunoco
Reviews and Complaints

I recently visited Rau's Sunoco Service in Winchester, VA, and had a disappointing experience. The employees at this location were requesting unnecessary personal information, such as a copy of my driver's license, for minor services. The regional manager mentioned this was due to Department of Homeland Security regulations, which seemed questionable. Overall, the lack of transparency and unnecessary demands left me feeling uncomfortable and dissatisfied with the service provided.

I had a very horrible experience at Sunoco where I bought a charger that did not work I brought it right back into the store and cashier told me that she was unable to exchange my charger. I said well I just paid $13 for this charger and I need a charger right now so I need a new charger or you going to have to give me my money back she proceeded to take a bath out to hit me with it when I did not back down to her she proceeded to call the police which I wanted the police there because I needed my money back or different charger. I'm looking to pursue legal actions on the store and employee. Store location 656 shaker road Albany NY

After filling up at the Sunoco (Stan: [protected] or [protected]) in MP 71,7 NJTP S, Cranbury, NJ 08512, Date 4/19/24 @ 9:07am Tran#4790255 Attendant #79, Service Full, Gallons 12.834, Price $3.599 Fuel Sale $46.19. The attendant #79 charged my card an additional $75.00. Visa Card #[protected]. Attempts to call the station have been unsuccessful

Gas station Pre authorize hold on my card but the transaction was canceled/voided but yet the money was take. Out of my acount. My bank is saying oh they charged you. They should provide you with some kind of documentation that it’s avoided transaction. The gas station is saying no we didn’t charge you. We can provide you with any information and I’m left in between and but my money is take out .

I was entering a Sunoco in Pittsburgh, Pa. 6701 Frankstown avenue and Fifth avenue on the evening of 10/5/29 at or around 4:45 when I held the door open for a african american young woman and she looked at me like I was a piece of s##t and just walk on in without saying anything so I said to her "Your welcome" and I just gleared at this person so the woman behind the counter is looking at me as though I was the one that did something wrong! So I paid for my gas and turned around to the ignorant woman and told her about herself and walked out. The woman behind the counter which is african american walked out also and as I was driving off she was looking at me with a mean look and I stopped and wanted to get out to tell her off but I kept going. I just wanted to let you all know how I was treated at this place just for being Mr. nice guy but no more!

Incident date - 7/2/23 11:05 p.m.

Pump #8 would not read my credit card. After the third attempt, I moved to pump #1 where it read and I pumped $30 worth of fuel. The next day my credit card was charged $123.97.

This dispute was reported to my credit card on 7/3 and on 8/3 they informed me Sunoco will not issue a refund. After requesting a second review I was informed I would have to further dispute this with Sunoco directly.

After contacting Sunoco Customer Service number [protected] on 8/28, I was given case #[protected] by a rep named Chase and told a manager would be contacting within two days.

On 9/7, I returned back to the gas station and spoke with an employee named Joe Baggs who ultimately referred me back to the customer service number where I reached Chase again. Again, Chase informed me that a manager would be calling me back for resolution.

As of today, I have not been contacted.

Sunoco Food Mart 3142 UE Hwy 227 Carrollton KY 41008. Can barely get through hallway to bathroom, a video game with a barstool in the way, fire code violation! Only 1 bathroom and it was filthy, no soap anywhere to wash hands! No handicap bar on wall, toilet seat was so loose it was ready to fall off! By the pumps there is no windshield washer fluid and one squeegee that looked like it survived a nuclear war, rubber was missing and sponge on other side missing! Smelled bad inside the station and very cluttered! Bathroom wall had holes in it with foam insulation coming out! Just disgusting to say the least, I expect more from Sunoco! The pictures I attached are after I cleaned the toilet seat off!

Service teller (Chris) at Sunoco on 8th & Merchant st., In Ambridge, Pa. Was very rude, disrespectful and unprofessional. I had asked the serving attendee (not him) to ring up 2 separate items for me. One being snacks and drinks and the other cigarettes and fuel. He (Chris) got involved and told the attendee "No - do it ) as he suggested but I said no. Do it as I asked. He then went on and on as to doing these transaction as he said but I said no. I wanted two (2) separate charges. He then told me I had 5 seconds to get out the store or else. When I asked him "what else meant", he replied - you don't want to know. Clear threat to me . I'm from this community and have been a consumer/customer at this location for many years. This is not acceptable to treat someone from this community and a consumer of many years. Corporate and/or franchise owner need to rectify this type of behavior from their employees. Better management skills needed to prevent this from happening.

and disgusting behavior displayed by the apparent owner of the station. Address is 539 Forest Ave, Paramus, NJ.

I was buying lottery tickets and the kid who gave me the numbers, entered numbers incorrectly and for the wrong amount - I asked for $1 straight bet and all my tix were for.50 cents. I explained to the owner, who has since taken over the machine, what happened and he said, rudely, "don't tell me what happened, just tell me what you want!" when I questioned this, he became irate, took back the tix and told me to leave. I was incredulous and when I asked why, he got right in my face screaming because it's his property and he doesn't need a reason - all while spitting little saliva droplets on me, because he was so close and yelling so loudly. He proceeded to comment on my baldness and, unbelievable told me I could have my mother "suck his dick"!

before he was in that station, I went there often - I will NEVER go back and someone should admonish this maniac - he doesn't represent Sunoco very well

It's listed on my bill to contact or register my Sunoco credit card:

sunoco.accountonline.com

It then takes me to

citiretailservices.citibankonline.com

When I went to register my Sunoco credit card and input my information from my credit card, it stated "A CEASE AND DESIST ORDER HAS BEEN IMPLEMENTED FOR THIS SITE."

I then called Customer Service and the person answering the phone spoke very BAD ENGLISH. She tried to explain that I was on the wrong website and she told me the web address, which I typed in and came back to :

citiretailservices.citibankonline.com

WHAT THE HELL IS GOING ON HERE AND WHY CAN'T I REGISTER AND ACCESS MY ACCOUNT ONLINE!?

Called to resolve my card status reported to the credit bureau. Credit bureau shows account as Open and I wanted to close. When I called the service rep could not pull up my card likely because it was closed and purged. Not a problem. I requested to be transferred to supervisor so this could be resolved. I was transferred to "supervisor" Ramond. He was not interested in hearing the issue, just kept talking over me repeatedly. His tone was dripping with sarcasm. He was extremely rude and condescending. HORRIBLE non-existence customer service skills. Ramond needs to get a new job before he is fired for terrible service - clearly not a role he can handle. I hope they record their calls and listen to this one!

Yesterday I purchased approximately $50 worth of gas at the above Sunoco station here in Richmond using aTruist credit card. Today a charge appeared on my card for $ 175. When I went to the station for some explanation they refused to discuss the matter and also refused to give me any information about how to contact Sunoco. I think something " funny" is going on here.

I have stopped payment on the $175 and want to hear from you after you have thoroughly looked into the matter. If I don't hear from you I will take other steps to get to the bottom of this.

On December 17, 2022

somebody charged 172.54 in the store [protected]

On December 20, 2022, the ran my credit card number

for 174.96 store 04442, I called this number [protected]

in a lady scream and yield at me, she not even give me information; I live in Albuquerque, how this can happen, I have my credit card in my possession, someone that has access to your credit card machines is doing this.

December 20, 2022, 174.94 store 03679

December 20, 2022174.94 store 04442

They ran it 4 times total of 697.38

Getting diesel fuel at the pump, After I receive $72 I realize that he was pumping gasoline in my truck not diesel. And he just said oh I’m really sorry thought you would be able to help me because that can destroy my $40,000 truck so I asked for a little help I was gonna run home and try and figure something out. But he was closing. so I asked him what about the gas I didn’t want gas I want to diesel. Could not help me of offering any kind of refund instead he offered to put some diesel in a 5 gallon bucket the trashcan that was sitting at the gas station which I had to pay for with my card another $23 that was full of dirt & debris. So I spent about two hours three hours trying to get this gas out. I put some dirty diesel he left me in the trashcan tried to get home and didn’t make it. Now I’m going to be out a couple thousand dollars