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Sunray Services Complaints 1

ComplaintsBoard
R
11:09 pm EDT

Sunray Services Ripoff company

I’ve heard of reports about service companies who damage property in order to make money on repairing the damage. Well here is one such report, my personal report. My gas furnace stopped working and I had to get someone to repair it. I found SUNRAY SERVICES in the local South Bay publication. I called and set up an appointment for that day. The service tech Chris arrived and we brought him downstairs to the boiler room. He opened the furnace and began inspecting the unit. When Chris got to the ignition module he had difficulty removing the spark wire. My husband watched as Chris used a plier to yank the spark wire from the ignition module. As a piece from the module fell to the ground Chris said a piece broke off but that’s ok because I need to replace the module anyway for $571. He went to his truck and brought in a new module and replaced the old one. At this time he still couldn’t get the furnace working and informed me that I now also need a blower motor, another $715. I started feeling extorted, totally taken advantage of and downright ripped off. I chose to pay the $100 service call and get a second opinion. The next day I got the second opinion and was informed that the original problem with my furnace was just the blower motor. But since the ignition module was damaged by the SUNRAY SERVICES tech I would also need to replace that. A new blower motor was installed and to show me that my ignition module was not the original problem as mentioned by SUNRAY’S tech, the spark wire was connected with electrical tape and the unit was working fine with my old module. I immediately call SUNRAY SERVICES to inform them about their incompetent service tech and to see if they would do anything about it. I was told that someone would have to get back to me and that would be within the hour. That was a little after 1pm. At about 2:30 I called back and got their answering machine. Thinking they might have caller ID and are trying to avoid me, I blocked my number and called back. Not to my surprise they answered the phone. After telling my situation again to the girl on the phone she connected me with Craig. I’m not sure if he’s an owner or manager. Either way he was a terrible representative for the company. He didn’t want to hear anything I had to say and constantly spoke, then yelled over me. He refused to rectify anything and blamed me for wasting the company’s time by having a technician come to my home. As a final note the ignition module cost $78 through Amazon, not $571 through SUNRAY SERVICES. The blower motor cost $165 through Granger in Farmingdale, not $715 through SUNRAY SERVICES. Including installation the savings was close to $1000. Is SUNRAY SERVICES a company you want repairing anything in your home?

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Is Sunray Services Legit?

Sunray Services earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Sunray Services to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Sunray Services is known for their high standards and safety. If you're thinking about dealing with Sunray Services, it's wise to check how they handle complaints.

Sunrayservices.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sunrayservices.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Sunray Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Sunray Services has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

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Overview of Sunray Services complaint handling

Sunray Services reviews first appeared on Complaints Board on Oct 28, 2015. The latest review Ripoff company was posted on Oct 28, 2015. Sunray Services has an average consumer rating of 1 stars from 1 reviews. Sunray Services has resolved 0 complaints.
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  1. Sunray Services Contacts

  2. Sunray Services phone numbers
    +1 (631) 231-5533
    +1 (631) 231-5533
    Click up if you have successfully reached Sunray Services by calling +1 (631) 231-5533 phone number 0 0 users reported that they have successfully reached Sunray Services by calling +1 (631) 231-5533 phone number Click down if you have unsuccessfully reached Sunray Services by calling +1 (631) 231-5533 phone number 0 0 users reported that they have UNsuccessfully reached Sunray Services by calling +1 (631) 231-5533 phone number
    +1 (631) 887-5999
    +1 (631) 887-5999
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  3. Sunray Services address
    120 Lake Avenue Suite 13, Nesconset, New York, 11767, United States
  4. Sunray Services social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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