ServPro
Reviews and Complaints

As someone deeply invested in the restoration industry, I must commend SERVPRO of Russellville, Hamilton & Fayette for their exceptional service and expertise. Despite a few negative reviews, it's evident that the majority of customers have had positive experiences with this company. The team's dedication to fast, safe, and reliable restoration services shines through in the glowing reviews. Their highly trained professionals, with over 50 years of experience, have consistently delivered top-notch results. I would confidently recommend SERVPRO of Russellville, Hamilton & Fayette to anyone in need of restoration services.

Avoid serve pro If you can they'll lie to your face. They won't do the work. They're just a bad company. Unbelievable bad Devon Cornell is one of the worst person that Should not be working with the public They'll charge you for things they don't do. They'll tear you your house apart and then if you don't like what's going on. You say some wrong things just walk on you and laugh. They'll lose Your stuff they'll bring up your past away Parents and they know they're passed away I complain.

About the lost items that they lost. They gave me a $100 for all my curtains that they lost.

Servpro did an amazin job cleanin, disinfectin an sanitizin two of our offices in accordance with CDC guidelines an local authorities. They were diligent an meticulous applyin the foggin disinfectant plus wipin down frequently touched surfaces. We appreciated the quick response an effective cleanin technique to help minimize business interruption. I would highly recommend usin them for any bioremediation services.

We had a smell in our garage, probably from dog urine, so we called SERVPRO of Annapolis/Severna Park. After trying to rid the smell with numerous products, I was confident they could do it. They came and sprayed an enzyme that was supposed to kill the smell, then pressure washed the concrete floor and set up fans to dry and dehumidify the garage. Ran the whole set-up over the weekend.

We came back on Monday and the garage still smelled of dog urine. I called them up and they sent out the same guy who did the estimate for service, Craig, to check it out. He agreed the smell was still present and used his black light to show positively, that there were still some spots indicating urine was still present on the lower walls of the garage. I told him I spent $750 to solve a smell problem "Like it never even happened" and he agreed to speak to his boss about what could be done. I was thinking they'd come out again and treat the places that were not treated the first time.

What I received was an email of the contract stating basically that they don't guarantee to solve the problem and that they will not be held liable. I called Craig at SERPRO of Annapolis/Severna Park again and left a message- never heard a word back from him or the company.

This is not a company I would do business with nor would I ever recommend them to anybody with an issue- go elsewhere. While I understand that there service is not guaranteed and that nothing is fool-proof, I expected them, for $750, to at least come out again and treat the places they missed the first time. Further, not having the decency to call and speak to me but instead emailing me a copy of the contract, is even more egregious. Nice customer service SERVPRO of Annapolis/Severna Park...

Servpro came out and replaced my hardwood floors and deck after a fire. After a few months, the deck started to sway more than it should. I reached out to Servpro many times, but they kept promising to fix the issue and haven't done anything after 5+ months. I've continued to email and call weekly, and each time they promise to get back with me. Nikki, who works there, is great, but the overall business needs to be overhauled. I have months of correspondence, and my deck still isn't safe for company. It's unfortunate that I have to go online and share my story about the poor service they've provided.

I had a great experience with the Water Mitigation team from Servpro of South Durham & Orange County. They deserve 5 stars. The Production Manager, ***, was amazing. He came on time (while the plumber was still checking the problem), calmed me down, explained the process, and answered all my questions. He then called the team to come out ASAP to remove the carpet in the guestroom, vinyl in the laundry room, and assess the damage in the crawlspace under my house. *** and *** were very polite and courteous while preparing the rooms, garage, and crawlspace and setting up all the drying equipment. *** and the team were equally great during daily check-ins and equipment removal. They even hammered down the staples in the laundry room subfloor for me when asked, so that my cats wouldn't hurt themselves during the wait for reconstruction. I can't thank this highly professional team enough for helping me through this process.

However, I didn't have a great experience with the Restoration team. That's why I can only give the business as a whole 3 stars. The Restoration project managers (*** and ***) need to communicate better with their customers, each other, and other ServPro internal employees, and with suppliers/subcontractors (especially when the customer provides all important info upfront and in writing). I think I was more than patient before starting to complain about the issues I encountered with this process. Lack of communication and miscommunication were a major problem. The customer should not have to double-check everything or provide instructions directly to suppliers/subcontractors due to subpar communication from project managers. Especially when they have been given all the info repeatedly, and it's their job to oversee the project. The actual manual work for my house (materials, labor, etc.) wasn't terrible, but improvements in communication need to be addressed before I could honestly and in good conscience recommend the restoration side of the business.

heather, beth, thaima and greg were amazing! i will def be using ur services again! u guys did a great job!

Heather, Beth, and Thiama from SERVPRO Of Sumner County (servprosumnercounty.com) were the best! They came to our house to help us clean up after a kitchen fire caused smoke damage. They were all very progressional, kind, and friendly. They really knew what they were doing and paid great attention to detail. They were so helpful in helping me sort through my damaged items. I couldn't have done it without them! They really made a difference in our lives. Our house has never looked so clean! I highly recommend SERVPRO Of Sumner County (servprosumnercounty.com) to anyone who needs help with fire or water damage. They are the best in the business! Thank you, Heather, Beth, and Thiama, for all your hard work!

I gotta say, Servpro Of Sumner County is the real deal when it comes to cleaning carpets. These guys are super professional and they don't mess around. They showed up on time and got right to work. And let me tell you, my carpet was looking ROUGH before they got there. But they worked their magic and now it looks like it's brand new!

But it's not just their cleaning skills that impressed me. Their customer service is top notch too. They were friendly and helpful every step of the way. And they didn't try to upsell me on anything I didn't need. They just did the job they were hired to do and they did it well.

I'm definitely going to be using Servpro Of Sumner County for all my cleaning needs from now on. They've earned my trust and my business. If you're looking for a reliable and professional cleaning service, look no further than Servpro Of Sumner County. You won't be disappointed!

I recently had an experience with SERVPRO Of Sumner County and I must say, it was not a pleasant one. I had to contact them on or around January 4th due to water damage in my basement caused by sewage overflow from my neighbor's house. I needed them to restore and repair the damage in my basement, including the floor tile, washer and dryer, bathroom vanity, walls, and more.

The project manager, Stephen Poniatowski, quoted me around 10k ballpark to restore and repair the items previously mentioned as well as mitigation. We spoke in person on January 6th, but the dates may be off. However, on January 11th, we spoke again over the phone and he quoted me around 11k in total just for mitigation, with no repairs included for the items mentioned above.

It seems like the company is trying to use the entire insurance cap of 10k for themselves and leave me with nothing for repairs. I believe that Stephen knew the insurance cap would be 10k, so he quoted me that amount in person. Then, he turned around and quoted me 11k over the phone, not including my repairs. It appears that the company is trying to take 10k for themselves and leave me with a damaged basement.

Overall, I was not satisfied with my experience with SERVPRO Of Sumner County. I feel like they were not honest with me and were trying to take advantage of my situation. I would not recommend this company to anyone in need of restoration and repair services.

We had a terrible leak from our upstairs bathroom into our den that ruined almost everything. We called SERVPRO of Sumner County dispatch and they got back to us within an hour. They came to our house the next day to assess the damage, and when I say assess the damage, I mean they searched every corner, floor, ceiling, and wall to make sure everything was inspected. They put up fans and dehumidifiers immediately and didn't take them down until they were sure the water damage was gone. The job required a new floor in the bathroom and den, drywall, paint, carpet, ceiling fan, and a commode. The work took a while to complete, but the team continued to monitor the progress and followed up when the job was complete. They gave us great options and suggestions and listened to what we wanted and made sure we knew what we needed. I trusted their judgment and it paid off. Thank you Andrew, Ryan, and Brice for your extraordinary customer service. I appreciate your attention to detail and your personal involvement in the job. It was beyond what I have experienced with other companies. Hopefully, I won't require your services again, but if I do, you will be my first call, and I will recommend you time and time again!

I was hired as a subcontractor to do a job for Servpro after their previous contractor had made a mess of the property so I went in and worked with the homeowner and done a fantastic job homeowner was thrilled with the outcome of the property everyone was very happy with the work however Servpro never paid me for the remaining balance of over $5,000 and has made no effort in trying to pay me in the past year or so their excuse for doing this was they didn't receive their payment so they couldn't pay me until they received it and it's been over a year ago

On 10/25/23, I was driving on U.S. 52 in South Point, OH, when your van driver began to change lanes right into me. I had to brake hard and swerve off of the road in order to avoid being hit. I understand that this can happen and was not upset at the time, just a bit startled and scared, but once I recovered I looked towards the van and saw him laughing. When we stopped at the next red light he was jn front of me and he stuck his head out of his window and waved at me, still laughing. It's really upsetting that your employees are so disrespectful as to almost cause an accident and then to find it amusing and to show no remorse. The van number started with a 2 (wrote it down but do not have it with me) and it was a younger man driving.

Hi I live in san angelo well one of yalls employees came in to my house smelling of Marijuana that's is very unprofessional. I called last week and it don't seem like anything is bring done about it her name is Stephanie. I do not want to give my name or address only because they way the boss and employees talk and Horse around with each other. I don't any Retaliation of any kind if yall can address this situation I would very much appreciate it

Used Servpro out of Buffalo Grove they never called back once service was done, work men showed up at 7 pm without calling to clean equipment and advised it would take till about midnight. I refused them. No one called me back when I called over and over again. The manager owner was rude abusive and a complete [censored] when I argued about payment and work completed. My living room was a wreck for a week when I was advised it would be completed in a timely manner. It was a total cluster. I would never recommend them to anyone.

I was an employee till 09/13/23. I took 09/12/23 off of work due to family reasons. I put in a month notice. As I was not supposed to work I decided to enjoy my evening by having a few drinks. Well Darrian Bird (Crew chief) messaged me on snap chat sending very threatening messages to me because I decided to enjoy my night off. I will put pictures of the messages below.

We had the misfortune of being recommended ServPro by our insurance company for a water damage restoration project, and it was an absolute nightmare from start to finish. Their so-called professionals showed up late, and it was clear they had no idea what they were doing. They left a mess in my home, damaged various items and the work they did complete was shoddy at best. The communication was atrocious. I would strongly advise anyone to avoid ServPro at all costs. They are unreliable, unprofessional, and will only make your situation worse. Their co-owner Rachel Rogers is as bad as the crews they dispatch.

I worked for a Servpro franchise until recently when the owner fired everyone that worked there except his sexutary, not giving anyone a reason. I believe it is because all us employees had become familiar with the fraud he was committing by taking damaged things from jobs and selling them to his friends and even employees. Servpro overcharges, has piss poor customer service other than lip service

I had about a foot and a half of water in my basement. I call my insurance and they give me your number. I call and was told you could not get here for 24 hours. I pump out all the water myself. When they arrive they were here for 2 1/2 hours with 5 workers. I ask if they were going to remove the carpet and I was told no. I ask if they were going to remove the couch and I was told no. The room is 18x28, so the next day I removed the carpet, I also remove the couch. When I move the couch about 2 gallons of water can pouring out. I was not happy at all. I had to call them back the next day when I discovered behind the 2 baseboard heaters wet nasty drywall. I call the office and the lady said she would have the owner call me that was about 6 days ago no call back. I was working with the romeo office [protected].

Cold Servpro of South Dayton by recommendation of my insurance company after a small fire in our kitchen. Sales manager Paul Wyatt came to our home looked around, acted like he really cared about what they could do for us. My wife and I are senior citizens and both of us are US military veterans. But apparently that doesn't matter to people like this greedy person. Promises were made but never kept like putting things back where they go when they were cleaned and finished. Paul sent two guys to bring back everything and they basically dropped our furniture and and belongings and ran. He found out we had a limit of $20,000 and applied for $21,000 however, my insurance company allotted him over $19,000 and the money was sent to my checking account electronically. When I called Paul to schedule bringing our furniture and belongings back to your house, he told me I would have to have the money handed over to them before he would do that. At that point I smelled a rat. I knew there was a reason why he wanted the money up front, and that was because he was going to cheat us. He comes to pick up the check looks at it and inform me that I owed him about $500. I informed him that no one had ever discussed that with us either the insurance company or him or anybody. Then he starts trying to guilt Trip me and lied about what he had actually submitted originally which he claimed to be now $26,000. He claimed that he backed it down to 21 because he didn't want to us to pay all that extra he knew we didn't have it he said. Ultimately he emailed me stating that they needed $462. 01, before he would bring our stuff back. As far as I am concerned Paul Wyatt is a scammer. He's highly lacking in business ethics. There is absolutely no way that they have performed $20,000 worth of effort. My guess is they made a profit of about $15,000, maybe $12,000. We called their office and used a credit card to pay the $462.01. then they brought her stuff back the next day. And all they did was dump it and claimed they had another place to go to. Please see the attached photos.

The contractor made a mess of our interior. 100% disgusted with his work. Also broke the valve on our oil tank. House is still not finished properly. Can’t believe ServPro would allow this. Did not smooth out the walls before painting. Gouged the walls very badly removing wallpaper. Paint and paint splatter all over woodwork. Paint all over hardwood floor. Never restrained woodwork where it was scratched. Tried to say he was done when ceiling was still in need of repair.

My residence experienced a sewage back up due to a clog in the city of Virginia Beach's main line. I was advised by the person at the city that using ServePro would streamline the process as they could directly bill the city for the initial mitigation phase.

My mitigation process went very smoothly. The guy was communicative, friendly, and on time. However, after that it all went down hill. The person assigned to assess damages and write up a repair estimate was great during his first visit but soon went radio silent and became hard to get a hold of. I had to call the office and regularly check in to move things along.

My claim with the city was resolved a few months ago and I am just NOW receiving an invoice from ServePro for an electrician that came out during the repair estimate. His expense was not directly billed to the city nor included in our repair estimate. Since our claim is closed, the city will not pay and ServePro will not accept responsibility for letting things "fall through the cracks" (exact words from a ServePro employee) stating I signed a contract saying I will cover costs not paid by the city. Although this is true, ServePro should not have moved forward with submitting my repair estimate to the city without all repairs/services that were completed being included in the estimate. If this was included in the repair estimate, it would have been paid by the city.

The owner takes no responsibility for fault on their end. They will get a few more pennies from me, but will not receive my business or recommendation to anyone else.

Service and accountability should mean something.