SunUp America
Reviews and Complaints

They answered all my questions from the first phone call to the final inststall. Evaluations done with no detail missed. They offer top of the line panels and backup battery. Very helpful with financing options. The electricians were some of the best in the city. Install went smooth and the finished product looks great. Think my neighbors are envious. Had a glitch with APS getting their approvals done but that was more the covid problem with the city. Would recommend Sunup as their products are the best from my research as compared to others.

Beginning of our experience was great, *** wrote the contract up in November, panels up by January. Since then, a complete nightmare. Just can't seem to dig a trench and drop some conduit, going on week 5. Now we're told fencing needs to be moved. All of this while I have a pool contractor, a fence contractor and a landscaper on hold because of it. PM complains that this is a money pit to Sunup, well, it's a complete freakin mess to us. Also my 11 year old bulldog fell into the open trench and couldn't get out while I was at work. If I didn't have a job that canceled that day, he would have surely died in the 90 degree weather.

Alessandro *** was so professional and friendly - we thoroughly enjoyed our conversations with him. He was knowledgeable and answered all our questions. He was never pushy. The installers seemed efficient and cleaned up well. The only hold up was between SunUp and the folks that had to come out to do the inspection but that just caused a small delay and the SupUp folks handled everything. We have had our solar system working since about May and have had only credits on our electric *** since then. It is great to see that the electricity we are producing more than covers our usage. We are very happy with our decision and with SunUp and Alessandro(Alex).

Absolute worst customer service I've ever encountered. Not only did I receive a call telling me the parts I needed had been ordered when in fact they had not. When the part was ordered it took 2 weeks to get to Sun-up (they had the tracking information) and in all that time instead of scheduling it to be installed immediately I'm required to wait another 5 days before they can get around to it. The solar system that I bought in June and Sun-up installed has either not worked correctly or been down completely. In the mean time I'm racking up a *** with APS and paying for a solar system that as of October 7th still does not work. I would stay away from this company as much as possible.

Stephanie, the General Manager, was terrific with explaining the products and value of your investment. Alex was wonderful with ensuring you had your appointments scheduled and paperwork submitted. Together they made the entire process EASY. I signed maybe 3 documents the entire time. Fred came out and turned the system on and showed me how easy the monitoring app was to use. We are extremely happy we chose this company. There was no pushy sales plot and we were kept up to speed on everything from start to finish. The equipment was installed well and the warranties really made the decision a no-brainer. It all took less than 3 months! Oh! And the Nest and A/C maintenance is a terrific bonus. The technician that installed the soft starts noticed we needed a new part and installed one on each unit while he was there!

After reading the reviews, I am wandering if we are talking about the same company. From the beginning, we were sold a bill of goods that did not transpire during the three month process. Sun up tried to substitute a 4 ton Bosch Seer unit instead of the 5 ton unit written on proposal. Solar panels delivered were not what was stated in the proposal or contract. We happen to check the panels when they arrived. Drain roof was damaged during the process of Bosch unit installation. Had to replace this roof area. TV attenna was damaged during the install of the Bosch unit. The list Glad we have the solar system and new mechanical unit. Not happy that we are tied to Sun Up America for the remainder of the time that we live in this house. Can not state enough that what we were sold, by the 18 people we were introduced were quite lacking in customer service and providing the goods sold by the salesperson.

(VP of Sales) contacted me after being referred. There was NO PUSHY sales, not hundreds of calls - pretty impressed I was given the time I needed to be ready for the appointment. The presentation I saw for the solar, the description and the knowledge I gained is top notch. I am comfortable with my decision and not a bit of me feels like I made a poor decision. ALL of my questions were answered - Who/What/When/Where/Why *** was on point - always a joy to talk to and always had me laughing and smiling. Never kept me wondering and again never made a promise she did not keep. Did not feel like I was buying something rather building a relationship.The technician that came out for the install together with the initial rep, they were polite, informative and made sure if I had any questions they were answered. The job area was left clean with no mess.My whole process start to end was completed in under 60 days and this team is amazing!

In 2020, we were considering installing a solar system not just for the sake of saving money, but to also contribute to the economy recovery due to impacts of COVID-19 and help do our part for the environment. A good friend and neighbor, who recently installed a solar system from SunUP America, referred us to the company. We contacted SunUP America and discussed our needs and goals. They presented us with a step-by-step plan on how the process will work from preliminary discussions, permitting with Trico Electric Co-Op, coordination with our HOA, installation timeline, approvals, startup and commissioning, and monitoring and management of the system itself My dealings were excellent, staff was polite, work crews kept home site clean, project manager was responsive and have addressed all of my questions. The startup and commissioning gentleman I am dealing with is very knowledgeable. My wife and I are planning on building a home next year and considering the installation of a new solar system from SunUP. We have zero complaints, certainly highly recommend them, and yes we're already saving $. Thank you!

I could write a book about how great this company is, and everything they did for us! How they totally beat EVERY quote ( there were 5) How many upgrades they gave us, so as to help save US money. (soo many) How easy they made the whole experience. (incredibly) How they explained everything until I got it, (not gonna admit that number) How Steve, Darren, John, and Alex improved our lives. (incredibly) But here's the gist: We wanted solar and to replace our a.c. unit, but an a.c.quote from another company made us think that a new unit wasn't happening anytime soon. Then we met with Darren and Steve, and realized we COULD have both! Darren set it all up and always kept us up to date with what was happening and when. Steve and John installed our new a.c. unit, ductwork, and thermostat in no time, making sure everything was working properly, and that I didn't have any questions before they left. They were fast, professional, and friendly. They even cleaned up after themselves! BONUS! Now I'm not a crier, but when I felt how cold and hard my ac was blowing, I was brought to tears! I have been needlessly suffering for so long, and now that's OVER! And lastly, my projected electric bill from SRP has dropped $5 every 2 days since they put the unit on, and honestly, I've REALLY been enjoying the temperature in my house, aka running the crap out of it, so it probably could have gone down even more! I will update after we get the solar installed on Tuesday!

Solar panels installed are not producing the adequate amount of energy to live up to guarantee. Service people have been out several times to fix issues with the inverter that keeps shutting off and not producing energy when needed.