Sunwing Travel Group
Reviews and Complaints

My husband and I recently travelled to Puerto Plata and returned on Wednesday morning February 8th at 2:am ( flight 465 ).
His suitcase was fine when we arrived in DR, but on our return yesterday we noticed that the corners are all dented and there's a long gash on one side. This is a Perry Ellis and it's that hard but light material- husband says it's fiberglass and he says it can't be repaired, and now the suitcase can't be used, as stuff on the inside would fall out, or easily be stolen.
I bought the suitcase approximately 2 years ago, and this is only the third time he used it ( all on trips South via Sunwing ).
I am at work presently, but I can forward a photo of the damage later
Since he will need to purchase a replacement, compensation towards that would be appreciated. A replacement would be $140 approximately.
Darrell Horne & Geraldine Janes. [protected]

Hello,
Our flight from Québec to Puerto Plata was due to leave at 11:00. It's beautiful and sunny here in Québec but it seems the plane is stuck in Sept Iles and now our flight is delayed to 21:50. How is this my problem?
We have been given a 15$ voucher, not only does this not to cover our lunch this is supposed to cover our dinner too!
Not to mention we have lost our 1st day and part of our 2nd day in Puerto Plata.
I would like to now what is being done for customer services?
I hope to get a prompt reply.
Regard,

To whom it may concern due to a very serious safety and security concern
The booking was #[protected] and I was travelling alone with my 4 year old grandson on January 24, 2017 to Santa Clara, Cuba at 6:45am on a Sunwing flight, sitting in aisle 7 seats a and b.
My grandson and I did eat on the flight and prior to landing he had a very loose bowl movement and had to be changed before leaving the plane. After landing I proceeded to the washroom with him and did let the 2 flight attendants at the front know I had to change him and went into the washroom.
After I got my grandson cleaned up we proceeded to exit the plane and to my complete surprise we were left alone on the plane and on the tarmac being assisted by no Sunwing employees from the flight at all, as even the 2 attendants I told also left us alone to fend for ourselves in a foreign country. The only people we saw were Cuban employees who tried to assist however there was a language barrier. We stood on the tarmac with no assistance from any Sunwing employees from our flight at all and waited to see what was going to happen, we were eventually picked up by a bus and taken over to the airport.
I have never been so scared, horrified and upset in my life while trying my very best to stay somewhat composed for my very young grandson.
Many many times I have left the country by plane to other destinations and never have I ever had such a complete horrifying experience. This ruined the entire holiday because it was so very horrifying and upsetting. Even the night before leaving Cuba I could not sleep at all for fear of being left behind yet once again.

Booking # [protected] Travel dates of Jan 16-23rd 2017. I am absolutely sickened by the horrific conditions of this so called "4*" resort in Cayo Santa Maria. Please note that I am an avid traveller vacationing in the south about 4 times a year. I am not comparing this resort to any other country ie. Mexico or Jamaica. This is apples to apples with other Cuban 4 star resorts and hands down this is a 2.5* at best. Shame on Sunwing for promoting this dilapidated and despicable hotel as a family friendly resort. The Sunwing rep promoted this resort at a Toopy and Binoo show I attended with my four year old in my home town of St. Catharines and other than a 30 minute show one evening and a brief appearance pool side there was nothing family friendly about it. Please note the photos of the resort showing visible safety hazards at every turn from the mold in the rooms, the sharp edged broken tiles in my hotel room and poolside where it is obvious that shoes are not worn, the exposed wiring and light sockets, rebar exposed walk ways and other tripping hazards. The garbage cans and ash trays throughout the resort were over flowing and the entire resort was not well kept and falling apart. The condition of the room was horrific with worn out broken down mattresses and furniture and stained lamp shades. The closet doors were missing and the toilet didn't flush for the first day. That was a real problem traveling with a 4 year old and arriving at 1230am. Luckily my brother was just next door. Your ad reads, crystal clear pool...lounge around...stay refreshed by the pool. First of all the pool area smelled of raw sewage and almost all the lounges were broker ... complete false advertising from your photos as the blue chairs are few and far between and located at Memories Grand. Furthermore, the pool was full of floating debris and garbage. Family friendly I think not. You write in your ad of the wide variety of outdoor activities? Please refer to the condition of the shuffleboard and the basketball and tennis courts were no better. The towel service was non existent and only once in 7 days were we able to change our towels. We paid for 2 a la cartes and booked the day after we arrived to find we could get only one at 830pm one evening as all other spots for the week were booked. Shame on you Sunwing! I hope it is not true that you actually own these Memories resorts because that would be unimaginable to think that a company I respected as a top tour group is actually a huge slum lord. The food was barely palatable and the food handling was atrocious. My husband (William Popovich) joined us in Cuba on Jan 18-25 and his room was just as bad. If it weren't for the fact that I was traveling with a group and many joining on different dates, I would have moved hotels and paid the difference. I am a big believer in getting what you pay for and had I paid half the price and knew the real star value I would not be half as mad. My last stay in Cayo Santa Maria was in 2015 at Playa Cayo and it was cheaper and far superior. Please refer to Global News report by Sean O'Shea as my feelings are mimicked in that report. You have had many complaints since that broadcast in 2015 yet you have made no changes to the star rating or photos. You proactively monitor the resorts you recommend? Well if that is true then you will need to increase your standards, drop some of your exclusive to Sunwing properties, report proper star ratings based on TICO requirements or get out of the travel industry before you are run out. I am well aware of what Cuba has to offer compared to other destinations but really Sunwing...epic fail. Please explain yourself and make no mistake I expect compensation for myself and my husband and son and those traveling with my party. Please respond before I take it to the next level (Richard Smart of TICO or social media)
Read the countless online reviews and complaints regarding this specific resort and do the right thing.

Signed,

A very mad customer

Mia Kennedy

We booked the city tour and reported to the lobby at 8.45 a.m. on January 24 2016. The bus was suppose to pick us up at 9 a.m. and it came at 9.30 a.m., it was a small shuttle bus that stopped on the way to pick up other guests from other hotels. We were taken to a small tequila shop and were told prior to leaving the bus we will be directed to the city tour bus. As soon as we got out a lady by the name of Susanne approached us and said the city tour is cancelled as they did not have enough people and she was offering us another tour. Hello! i have a small child and no way can i make that adjustment last minute. Got upset at her and told her i want to go back to the hotel immediately. She insisted the tour she is offering is a better one, and i should take it.
I did not appreciate she pushing something else on me when i did not ask for the tour i don't care whether its a better tour or not. I just want to be taken on the one i signed up for. She made arrangements and and drove us back to the hotel. I remained calm and just pretended to be nice to her and that i was no longer upset. But i was very angry, i am on holidays, spent money for my vacation and you wasted my 3 hours in the morning for nothing.
I will not travel again with sunwing and will make sure i do spread this word around my family and friends of the sunwing not being organized. Get your act together you deal with so many tourists and it would have been nice to learn the tour is cancelled before i boarded the bus.

To start the airline gave us the wrong forms to fill out when we arrived in Jamaica witch delayed us, and they were very rude and it was not our falt. When we arrived at our hotel they were very rude handed us our package witch was suppose to have a safe key in there they didn't have any told us to come back in the morning and they would have one but didn't. There is suppose to be 1 for every room in the resort but they don't. And there was this smell in our wing witch was the deluxe side that was raw sewage the hole week we were there. We arrived at the airport 3 hours before our flight and waited in a very large line for the full 3 hours just to check our bags, than had to run because our flight was boarding almost didn't make it. This was the first time we've had any issues and we've been using sun wing for years now, but this is making us think twice about traveling sunwing again.

Hello, my husband and I travelled to Cub, Varadero from December 9-16, 2016 with Sunwing. We noticed a new on-board food service catalogue by Kim Crawford. We are familiar with her products and expertise and decided to order from her menu. We ordered the Noodle bowl and Hearty Oatmeal based on the descriptions and photos. When the cabin staff brought us the two items ordered, we were handed a Campbells Noodle Soup Cup and a Quaker Oatmeal Cup. We paid $3.00 for the Campbells Noodle Soup Cup and $4.00 for the Quaker Oatmeal Cup. Neither of these two items had photos of the actual Campbells soup or Quaker Oatmeal. If we had known we were going to receive these two completely different brand names we would not have ordered them. The staff offered to refund us for the two items, however, these should not have been part of the Kim Crawford catalogue to begin with! This is no different than false advertising. Kim Crawford would not serve Campbells Noodle Soup Cups in her restaurant, nor Quaker Oatmeal Cups and call them her own. These two products should be in a seperate catalogue from hers and offered as on- board food service with the photos of exactly what you are serving so that the customer isn't receiving something completely different than what they ordered. I am suggesting that you are straight forward and upfront with your food menu. This left a bad impression, when otherwise we were happy with Sunwing service and are regular Sunwing customers. It doesnt matter what you are selling, what matters is that the product received is the product ordered.

I (Elias calder cunningham) had booked a trip to stay at the riu guanacaste in costa rica starting on jan 30th, 2017 and staying for one week. The trip was booked with a friend of mine amy louise rosenberger and we were staying together. We paid in full and were excited to go.
The trip was booked through travel masters in vancouver, bc through travel consultant carol morgan.
Due to some personal issues that came up I was forced to have to cancel the trip. Not only was the refund denied but sunwings was not even allowing me to make a name change on a hotel only booking. I understand the problems with name changes on international flights but those were booked separately from sunwing.
All I requested was a simple name change on the hotel booking and since I had paid in full this should be a simpel request. Instead it has been denied and denied costing me $1400 for nothing.
They have not provided anything resembling a legitimate excuse for their actions beyond that it is their policy.
If they are not willing to allow a simple name change then I feel a partial or full refund is the only reasonable thing to do, especially since we requested the change almost a month in advance.

The following is a copy and paste of an email from my travel agent.

"good morning,

I am hoping you can help me. I have clients elias calder cunningham and amy louise rosenberger who are booked to come and stay with you on jan 30th for one week. They booked their hotel through sunwing vacations and have paid in full.
Unfortunately elias is no longer able to make the trip. They found someone to take his place, but sunwing will not let me make a name change. This seems crazy to me on a hotel only booking.
My question to you, is that if are you able to change the name on your end, or do you care if the voucher from sunwing has elias’s name and someone else shows up in his place? I really do not understand why sunwing is not allowing us to make this change, and am hoping we can change it on your end, or
That you would accept the voucher even if the name for one of the people is different. The person who would take his place is rebecca patricia stromberg. Please let me know asap as we have to book her flights. I am really hoping you can change on your end and fix this big problem for me!

I will anxiously await your reply.

Sincerely,
Carol

Carol morgan
Travel consultant

Travel masters vancouver

200-2678 west broadway vancouver bc v6k 2g3 canada

T [protected]
Tf [protected]

Carol. [protected]@travelmasters. Ca
Visit travelmasters. Ca/carolmorgan
Like our facebook page
Follow @travel_masters

This was sent to the hotel directly who indicated they would not allow it in order to not jeopardize their relationship with sunwing.

when booking this vacation, all the pictures online are of the Grand Pelicanos, the hotel we were at was very old, only one buffet, no beach, extremely smelly stuffy room, and the locals working at hotel were extremely loud and if you can imagine that this plaza was so small that everybody wanted to be relocated because it was such a dump. our sunwing rep was exellent and was able to relocate us to Park Royal, eventhough it was better, there was no entertainment what so ever, tiny little beach, we really don't feel like we should have to have paid 200 pesos, 350.00 canadien dollars for hotel and the lost of a day and a half because was suppose to be direct flight to our destination but had to make a stop in Windsor to drop a pilot and also the whole next day for re-locating. we take on average 2 trips a yr for last 10 yrs thru Sunwing and this one was by far the worse represented hotels and holiday ever!we do seek re-embursement of 500.00 very upsetting experience no dought and would suggest that you remove this destination from your site

Dear Sunwing Airlines,

I would like to direct my concern to Sunwing in regards to the vacation package that was sold by your company and completely false based on your Vacation Package Description on the package brochures.

We travelled to Cuba for our family holiday beginning December 27, 2016 until January 3, 2017 at Melia Las Dunas, and our vacation was absolutely ruined due to the services provided throughout this resort .

I would like to start of by stating that this vacation had been very stressful and unpleasant starting from the first day. Upon arrival to the hotel, we had 2 rooms requested. As we entered the rooms, we noticed the strong scent of mold right away. Having a daughter with severe allergies to mold, I quickly had to return to the lobby, tip the staff and made a request in changing rooms, we got denied due to no rooms being available. Also, there was no water throughout the whole resort. We were unable to wash our hand or go to the bathroom after such a long travel period. This was a horrifying start to our vacation. We had 4 people sleeping on one king sized bed, since no one was able to accommodate us with a decent normal room, as we expected, especially for the amount paid. Once we had dropped off our luggage we headed to the buffet. First off all, it had been mentioned on your Sun wing website that there are 2 buffets available, meanwhile we realize that only one is open. For a resort this massive with 925 rooms, one buffet is definitely nowhere near enough to accommodate that many people. The buffet opened at 1pm, and we got there at 1:25 ready to have lunch after such a long travel period, but the lineup was endless, approximately a 45-50 minute wait. We had no choice other than waiting.
Once you receive a seat, it only got worse. The amount of food they put out is not even close to being enough for the people in the resort they have. Once your entering and starting to search for food I can firmly say there is completely no food that is eatable, especially for families travelling with a kid. Numerous staff put their hands in food, licked their hands and put their hands in the food we were “supposed” to eat. This is completely unacceptable. It felt like we were animal on this trip, rather than people saving up to go on an unforgettable getaway. As I approached to the salad bar, there was nothing other than onions and green peppers. Once asking the staff to bring at least something, they declare they ran out. As I approach the pasta bar to feed my younger son, I notice they are mixing different pasta together which have complete different taste, and looked so uneatable. My daughter headed over to the grill section, waiting for 55 minutes in line with toxic air because the fan wasn’t working, she got a tiny piece of chicken which was half raw! It is completely uneatable at this buffet, and we were unable to find any food due to the limited amount for so many people! Once our server came to us, I asked for juice for my younger son and got told that they only serve pop. I was completely shocked as a mother, since there is no way a little kid can be drinking pop for the next 7 days. There was no juice anywhere on the resort! This was completely opposite of what you provided in the vacation brochure about this 4 star resort’s services. Well with empty stomachs and an upset mind, I decide to just leave and head over to the beach to at least enjoy that. Around 5:00pm we head back to only one of the usable room we have, and notice that the AC is completely broken and there was no water at all, meaning we are unable to shower. As a part of our stay, in the Sunwing brochure it states that all rooms are equipped with WORKING AC. I call the reception desk to state both of our problems, and they mention that no one has water and their unsure as to when the problem will be resolved. WHAT?!?! How were we unable to clean ourselves off after being on a sandy beach. We patiently waited, expecting that the water would hopefully come back within a few hours. There was still no water in the evening so we go to the lobby bar, requesting a few bottles of water, in an angry tone both staff say they don’t have, they can only serve us a glass of water, and that one bottle of water was put in every room per day, per family. The one main point going through my mind at this point, is how is the food prepared when there is completely no water on the property. At this point, one of our days has been wasted and completely non enjoyable. By the morning, there was still no water so at this point I was not going to tolerate this, we were unable to brush our teeth, use the washroom and unable to shower and use the washroom. After several hours of stating my problem to the Sunwing representative, there was completely no change, so I had to get guest services involved as well. During breakfast, there was such a limited amount of dairy products, that my young little son ended up being hungry. After long hours of arguments, by the afternoon we had finally all agreed upon getting switched over to Melia Cayo Santa Maria. Due to no drinks available for younger children, the next day he broke out into an allergy due to the amount of concentrate, acid and caffeine in the drink. Now one of my biggest concerns about this trip has to do with all of my families health. Around the 4th day of our vacation we started to noticed bites on our body. As the days progressed the bits continued and became extremely itchy. My younger son who is 4, was covered with bites all over the back of his body and some in the front. The bites kept worse and spread throughout the body, and other health issues started happening to us. The first thing we did upon arrival back home, was to go to the closest walk in clinic. We were told that we got bed bugs in Cuba, and I find this completely UNACCEPTABLE! We are able to provide you documentation and confirmation from an MD about all health issues and pictures by request of this horrifying and brutal trip. The negative comments are endless including unsanitary washrooms, unsafe food handling practices, unlivable standards in room due to scent. unrelenting stomach pains, vomiting and diarrhea all due to the unsafe health aspect in both of these resorts. I am left in complete shock and find it completely unfair to pay such as huge amount of money as receive this type of vacation.
You as a travel company, have a responsibility to provide all the elements of the package contracted for as they were described. We are legally entitled to receive refund from you for loss of value, consequential losses and for the disappointment and loss of enjoyment we suffered. As you failed to provide us with the holiday we booked we are seeking a compensation from you for the problems we encountered, and for the distress and disappointment we suffered as a result.
I few months ago we travelled with your airline to Punta Cana, and that can definitely be called a vacation. Everything that was stated on the Sun wing website in regards to the resort, was present (AC, Variation of food, accuracy in the amount of restaurants, drinks for all people, phenomenal services, clean room etc). This was the main reason as to why we returned back to Sun wing for our next vacation, we believed all of the information stated on your website, which turned into a very unfortunate travel and loss of trust on what is stated on your website. We look forward to travelling in the future, and hope this issue gets resolved, so that we are able to continue travelling with Sunwing to vacation which will be positively unforgettable.
I look forward to receiving a response from you soon
Yours sincerely,
Iryna Kositsyna
A regular Sunwing Traveller
Contact Information
[protected]
[protected]@yahoo.com

I would like to tell you about my vacation experience that was absolutely horrible. On January 11th my girlfriend and I ventured off to Quardalavaca Cuba. We booked a resort called Club Amigo Atlantico. It is the worst resort I have ever been to. The food was horrible, the premises were very run down, the rooms were bad, no bottled water for drinking, no hot water for showers, there were sand fleas on the beach, and now I have welts all over my legs. The trip home was even worse. We flew from London Ontario to North Bay Ontario, and we could not land because of fog. Why wouldn't the London airport check with North Bay airport about the weather conditions before taking off? We circled the airport for an hour, then went back to Toronto. It was midnight at this time. I thought for sure we would be put up in a hotel room and fly out in the morning, but that was not the case. We had to wait until 1:00 a.m. for a bus to come and drive us 4 hours to North Bay. We were exhausted, could not sleep, the weather was brutal, freezing rain, the bus had only one head light, was sliding around the road, I was afraid for my life actually. We finally arrived in North Bay at 5:00 a.m. We started our journey back to Canada at 10:00 a.m. the previous day and it took us 19 hours to return home. Unacceptable! Sunwing gave us a $75.00 voucher when we got on the bus. That compensation is embarrassing. I will never go to Cuba again, or will never fly Sunwing again. We had to pay to upgrade our room in Cuba and we also paid to upgrade our seats on the plane and then had to take a bus home? Unbelievable! I am a Bank Manager, my husband is the President of a hockey team, and we know a lot of people. We will be telling everyone about the experience we had. I don't understand why a large airline like Sunwing, could not accommodate tired travelers with a dinner voucher and a hotel room? I booked a flight not a bus ride. We should have arrived home on January 18th, but got home on January 19th. I had to miss an urgent meeting at work, due to my lack of sleep.

13th Jan 2017 at hotel riu emerald bay Mazatlan, bed is broken 2 nights later when my back starts to hurt i realized bed is broken, went to front deck and told them to fix the bed or change my room cos i couldn't sleep properly, i was in room 213, went back pack bags again went to room 244 that same night 15th loud disco music from the bar and the fridge is broken and making buzzing sound i went down at 1:30 am to front deck complaint next morning while we are changing maintenance guys opens the door and start working the fridge i told them to wait outside till we are getting ready. So change room again to 433 on 16th I also got stuck in the elevator, credit card got missing from the atm machine i just had 1 real bad week. that is not a 5 star its a 2 star. advice please do not go there. thanks

Bought an all inclusive for my family of 6. A few days later the price dropped considerably. I bought the worry free cancellation and was told that I could cancel my booking at anytime. When I tried to cancel and rebook for the same thing they said I couldn't do that. Why did I just pay extra for the cancellation if it's no use.? Never again will I book through them :(.

Hello,
My husband and I were celebrating our 40th wedding anniversary and we booked Barcelo Bavaro Beach resort in Punta Cana from January 7-14/2017 from Signature vocation by Sunwing. We arrived at our resort on Saturday Jan 7th and we were notified that we need to attend welcome session by Sunwing on Sunday Jan 8th at 10:30am. We went to welcome session and met Aneudy from Sunwing.
We told Aneudy that we are celebrating our 40th anniversary and we would like to do something memorable during our visit to Punta Cana. He recommended Saona Island Tour for a day. He described us the tour as a heavenly experience with travelling by Catamaran boat with entertainment and drinks to Saona Island, visiting blue lagoon, having lunch on the Saona Island/swimming and coming back with Catamaran boat. I asked about accommodation on the boat and Aneudy explained there are washrooms for you to use and change to your swimming suits if you needed it. In a way he described the tour and made a prefect picture of it that we were very excited to go and purchased the tour for Tuesday Jan 10th in amount of $178 (US). My husband and I were very excited about the trip and were looking to having an amazing experience.
Unfortunately this tour was the worst experience that we have ever had. First going to Saona Island was on a small speed boat full of people with uncomfortable seats. This boat was going so fast and bumping on the water frequently and throwing us up and down. My husband has a back problem and bumping caused him pain and suffering which lasted until now that we are back. In addition all our extra clothing and our camera got wet from water splash. Of course there was no washroom to change to our swimming suits to swim in Blue Lagoon. Finally after 30min boat drive we got to the island and had lunch. Our going back was by Catamaran boat at least. There was only one dirty washroom on the boat behind the bar. I went to use the washroom and when I was coming out of the washroom I realized that I cannot open the door, I panicked and started pushing the door to open and continued pushing harder until I was able to open the door little bit, then I saw this guy is pushing the washroom door to keep it closed because he was peeing in the sea just by washroom door and yelling at me that you cannot come out to see my Willie (his pines). I was shocked with what I was seeing and experiencing. I am claustrophobic and feeling being trapped in the washroom caused me tremendous amount of anxiety. I cannot believe what we went through during this tour.
The next day (Wednesday) I went to see Aneudy about our experience with the trip to Saona Island but he was not at his desk. One of the staff in the office contacted him and he said he will be there at 3pm on Thursday. I went again on Thursday at 3pm but he was not there. Again he was contacted and he said he will be there on Friday and I could see him at 11am. I went back on Friday at 10:40am and Aneudy was not present. Another Sunwing staff told me that “he is not coming in today.” When I told that I am going to send an email to Sunwing and complain about his service, the Sunwing staff called him and handed the phone to me. I complained to Aneudy about our tour experience to Saona Island and requested refund. I told him we did not receive what we purchased and I am requesting a full refund. Aneudy assured me that he will send a report regarding my complain to Sunwing and he will see me on Saturday morning before we leave the resort and he will let me know how to follow up with Sunwing regarding our complain in Toronto. We never saw him agin. We feel betrayed and disrespected by Sunwing staff in caring for our concern. Your staff is not available according to his schedule that has been posted in guest services bulletin board since for 3 days I could not find him at his desk and I have a picture of his schedule in my phone.
We have been travelled so many times with Sunwing and always had good experience with customer service. We are very disappointed with this situation and not receiving service with your staff Aneudy and we will consider other options when planning our next vocation.
I am requesting your attention regarding this situation and full refund of $178 US dollars of this purchase.
Thank you for your consideration.
Best Regards,
Mahnaz Pourahmadi
Gholam Reza Nemati
Phone: [protected]

Booking #[protected] - we booked 2 rooms through Travelocity and received confirmation of same - when we got our confirmation from Sunwing it shows we are sharing a room and we cannot get anyone to correct the ussue. Also, the website advises the rooms have wifi, fridge and hairdryers - our room doesnt have any of this and wifi is only available in the lobby.
We have had no help from Sunwing or the resort

We travelled to Cayo Coco Cuba on December 29, 2016 and while in flight we were advised that there was no Visa cards for arrival on board. We were assured that there would be Visa cards available upon arrival at the airport.
When we disembarked at the Jardines del ray airport, they did not have any Visa cards and we had to wait 45 minutes for the Sunwing rep to get Visa cards to us. In the meantime, a HUGE jet arrived, with approximately 150 passengers, who all ended up in line in front of the Sunwing passengers. It took us 2 hours to get through the security to get our luggage and proceed to our bus to go to our resort!
This is NOT acceptable and certainly an unpleasant way to begin our holiday.
We travel 3 times a year and honestly Sunwing is our last choice, and this is why! I feel I am entitled to some sort of compensation for the time wasted in the airport due to Sunwing's failure to have the proper paperwork on board for the passengers when they know the Visa is required to enter Cuba.
I would really appreciate some form of credit towards my next vacation, or I will not ever book with Sunwing again.
Regards
Doreen Seidel
Booking #[protected]

Dec 2 2016 On board flight wg0732 I purchased an excursion for 2 called Tropical Dreams Snorkle Cruise adult $214 cdn total. I was told to take my receipt to Nexus rep at the riu reggae, and select a day...Did so for wed Dec7th on Nexus ticket 300737. Lat day on Dec 6th they called to cancel, but rebook for Dec 8th which we agreed to. On Dec 8th we were picked up by mini bus, driven to a dock... no catamaran in sight...stood there 45 mins and were told cancelled due to mechanical trouble. Since our vacation was over / flying home on the 9th we went to Charlton Jones the Nexus rep at the reggae and asked for a refund. He wasn't sure how to proceed because we booked on the plane?, but he made a few calls and said the refund process was started?. when booking, the $214appeared on my credit card statement in a couple days... it is now 4 weeks and a day since my cancellation and no credit has shown to my credit card visa ...5046. my sunwing receipt is wg0732 yyz-mbj s48052-1-121 2dec2016 seat 3f 13:02:56 $214...my name is Gary Jarvis, email [protected]@hotmail, phone is [protected], address 372 lake street grimsby ontario L3M 4M5..
I have called, emailed already to various sunwing numbers and addresse and have had no response... i want my money back please

Sent from yahoo mail on android

On mon, jan 2, 2017 at 2:15 pm, elaine walker
Wrote:
Book a trip with you online to be live dominican hamacabeach la roma. On dec 22/dec29. Get off plane after being delayed about 1 1/2 hour

Very unhappy with this trip. First I get there giving a room but no keys had to go back down get those. Get in to the room I was suppose to get was balcony with ocean view. I will forward my pic off my ocean view and did not get the balcony.. No hot water for 3days. Could not get breakfast lunch or dinner there were no seats at the buffet went different times the later we went some seat no food left. Try to get in to la carte all fully booked could not get in there. So we lived on hamburger and fries from the snack bar all week. Could not get a tea they had none. Good thing I had some off my own. Should not have had to make my own tea there. And make it in my room ever morning paid a lot off money to be relaxed and be served that's what a vacation is all about and on your christmas holidays I was stressed out had to walk to the other building for all these things. I have been in lower priced and lower stars than these one and had way better service. The pictures off these place is false advertising. As you could not get in to these part cause it is vip only or you had to pay. I book these place because it looked great because off the picture online. To me these is flase advertising. I did speak to are rep jullian in the lobby about some off these things. But so many people kept coming at him yelling at him about there issues I just stepped back and deside to deal with it when I got home. I would like a refund for my trip. Please a least respond to this. Cause I will no longer use sunwing for my next vacation and word off mouth god a long way.

To whom it may concern,

Since january the 3 rd. 2016-12-17 i have sent a written complaint that came back unread .I returned it again at the Montréal office
They acknoledge receiving the letter but i never got words of a settlement .
The facts :
My parents took2 flights tickets to Fort Lauderdale Florida the 31 january 2016.
They were given their specific seats because my father had gout and inflamed foot
Once seated, a while after, the hostess (a black women )who when asked did not want to give her name! Suddenly told both of my parents that they had to move from their seats . She not only changed their seats but separated them throughout the flight .
Both my parents are 84 years old. My mother even though she had back pains was very worried and annoyed to get up so many times to check on my dad and to give him his medication on time.
I could only imagine how inconsiderate the hostesses were toward this situation and aging travelers?

Upon returning home from Florida the service at the departure counter as even worse :
My father had suffered a long infection period while in Florida and was hospitalized.
He was released with strict prescribed medications and discharged instructions to follow.
At the airport counter my mother requested a wheel chair for my dad who was incapable to walk with his painful and swollen foot.
The clerk (a white young women) simply told her she had no chair to give and never offered to help to get a chair or any other help.
They had no luggage to give out just a carry-on.
The clerk insisted to take the bag anyway and asked for a 26.00-dollar fee that was not required for such a bag.
My mother pleaded to remove the medication from the bag for my dad and she refused.
Is this a way to treat senior travelers and abuse them to pay too?
NOW imagine the stress and risk that this situation implies to my mother and father.
Inconceivable.
To add to the stress, the plane was detained for another 2 hours before take off .
From a medical point of view this situation could be tremendously dangerous and could have resulted in a possible high blood pressure, clot and or even death situation.
I am claiming full reimbursement for their tickets 500 dollars each, and for the silly and unnecessary 26.00 dollars for a hand bag .
I would also appreciate an apology letter for my parents
Thank you for your understanding and hopping that this situation would no longer exist in your company.
Mrs. Bitton

First our booking number for Rodger Dixie and Barbara Dixie
Booking Number: [protected]
I am writing on behalf of the entire group that went on this all inclusive vacation to Whala Bravaro in the Dominican Republic. Members of the entire group are Rodger Dixie, Barbara Dixie, Gary Moore, Brenda Moore, Kevin Moore and Jennifer Hurd.
We flew out of Ottawa on Flight WG446 at 10:55 on November 24th and the vacation went downhill from here. We don't speak French and the flight crew ignored us and basically fell all over the French speaking passengers. They were unfriendly and provided no service unless we spoke up. This is totally unacceptable!
Arriving at the resort we were greeted by a front desk that was unfriendly, rude and lazy. They could have cared less if we were paying customers.
The food was of disgusting quality and most of the time was cold. As a result the entire group was sick for at least one day some for two days. I spoke with a group of fifteen from Sweden and they also had been sick, some for three days. Honestly my dog would not eat most of the food that was served. The coffee machine did not work for 80% of the week, so we had no coffee for breakfast on five mornings. The juice machine dispensed something but let me assure you it was not juice. At the buffet they often ran out of plates and it would take ten to twenty minutes for new plates to arrive from the kitchen. It was obvious staff were poorly trained or they just didn't care.
Often there was either white or red wine unavailable at meals.
We went to the sit down restaurant looking forward to at least one nice meal. The meal was so bad no one ate the main course. As an example I ordered the teriyaki pork chops. They were dry hard and over cooked by at least fifteen minutes. The staff mixed up our orders and they really didn't give a damn. Disgusting!
At the bars each individual could only order two drinks. So when our group of seven wanted a drink four people had to go up to the bar to get a round of drinks. This kind of service is unacceptable. After the second day we quit tipping at the bars. The beer was good and the wine was acceptable but mixed drinks were absolutely appalling.
There was no beach and it was filthy the entire week. We had to walk at least a half of a kilometer to swim. The pools were murky and cloudy and I never saw them cleaned once during the week.
Two couples on our group had to move three times to finally get an acceptable room. There is no way this is a three and one half star facility. At best it is a one star dump. Sunwing should be embarrassed to send clients there.
Each member of our group expects a $400 voucher towards our next vacation with Sunwing to make up for this appalling holiday. Nothing else is acceptable to us in order for you to at least partially rectify the events of this terrible holiday.
I expect a reply and solution to this issue in 72 hours. You may call me at [protected].

Thank you
Rodger Dixie