Menu
For Business Write a review File a complaint
CB Travel and Vacations Sunwing Travel Group The star rating on Memories Sirenis Cayo Santa Maria Cuba
Sunwing Travel Group

Sunwing Travel Group review: The star rating on Memories Sirenis Cayo Santa Maria Cuba

P
Author of the review
12:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We visited Grand Sirenis last week. - Feb 10-17, 2024
They had no running water in the resort for the first 2 days.
We talked to our Sunwing rep and Public relations.
They ran out of toilet paper in many places.
We brought spare Kleenex thank goodness.
Getting bottles of water was very difficult - no water was left in my ocean front room 0454 despite leaving notes and asking multiple times.
They had a plane fly over every other day spraying insecticides. - no posted warnings.
They closed many public bathrooms randomly for hours.
They ran out of beer on the Saturday and had white wine 1 day.
They had no meat for 2 days, other than hotdogs "which they called Cuban sausages"
They had no eggs for 5 days.
This was our experience. Others had it worse. One guy had no toilet in his room when they assigned it to him. Just a hole in the floor.
As you can imagine, many people had massive gastro problems. As they didn't have the means to properly wash and clean plates, food and surfaces.
Which opens a door to a whole other public health problems.
This resort should not be a 4 star. The support of Sunwing as a "Our top pick" to sell this all-inclusive, lead me to think I was going to a clean resort. I don't expect much for Cuban food, but this was disgusting. I spent 2 days wrapped around a toilet that couldn't flush.
Take a moment to reach out to other people who visited and you will see too many got extremely sick.

Sincerely

Phyllis McPherson

Desired outcome: reduce star rating

Confidential Information Hidden: This section contains confidential information visible to verified Sunwing Travel Group representatives only. If you are affiliated with Sunwing Travel Group, please claim your business to access these details.

0 comments
Add a comment

More Sunwing Travel Group reviews & complaints

Sunwing Travel Group - severe flight delay & cruel treatment 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunwing Travel Group - lost luggage 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunwing Travel Group - official complain 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunwing Travel Group - horrible service 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunwing Travel Group - unprofessional 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Sunwing Travel Group Contacts

  2. Sunwing Travel Group phone numbers
    +1 (877) 877-1755
    +1 (877) 877-1755
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number
    Sunwing Airlines
    +1 (800) 830-1111
    +1 (800) 830-1111
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number
    Sunwing Vacations
    +1 (855) 706-3987
    +1 (855) 706-3987
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number
    NexusTours, Canada & USA
    +1 (800) 070-0033
    +1 (800) 070-0033
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number
    NexusTours, Mexico
    +1 (416) 679-9505
    +1 (416) 679-9505
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number
    SellOffVacations
    +52 998 251 6559
    +52 998 251 6559
    Click up if you have successfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number
    NexusTours
    +1 (404) 321-7742
    +1 (404) 321-7742
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number
    Vacation Express
    +1 (416) 536-7422
    +1 (416) 536-7422
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number
    LUXE Destination Weddings
    More phone numbers
  3. Sunwing Travel Group emails
  4. Sunwing Travel Group address
    27 Fasken Drive, Toronto, Ontario, ONM9W1A2, Canada
  5. Sunwing Travel Group social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Sunwing Travel Group Category
Sunwing Travel Group is ranked 125 among 518 companies in the Travel and Vacations category