SuorinUSA
Reviews and Complaints

suorinusa.com is a total ripoff. They charge way too much for shipping, and you gotta buy a lot just to get it. Plus, their stuff is garbage. Don't waste your money here.

So I ordered from SuorinUSA and like everyone else, I haven't received my products yet. I paid for it already and I've been emailing them but no response. It's really frustrating and I'm about to give up and just accept the loss. It's just too much of a headache.

I had a problem with my order and needed it removed, but SuorinUSA was slow to respond. However, they eventually apologized and my subsequent orders were shipped quickly. They're currently working on updating their site to comply with vaping bans in certain areas. Despite the initial issue, their customer service went above and beyond by calling to apologize. My most recent order was shipped promptly after smooth age verification.

I spent like $80 on a vape, coils, and juice from SuorinUSA. They sent me an email saying they got my order, but then they never shipped it. I waited a week and then I emailed them asking what was up. They said Covid-19 was slowing things down and they'd send it that day. But they didn't. I emailed them again a week later and they never even replied. I looked at other reviews and it seems like lots of people have had the same problem. This website is a total scam, don't waste your money! It's crazy that they're the second result when you search for "Suorin". Wish I'd done more research before I bought from them. Don't make the same mistake I did, go somewhere else.

I wish I could give zero stars, but unfortunately, that's not an option. I had the same bad experience as the other one-star reviewers. I bought a Suorin Drop Kit for $29.99 from this website, thinking that since Suorin is a European company, the US warehouse would ship to me faster since I'm also in the US. But when I tried to purchase the product, the website's server timed out. My transaction still went through, but my account was never fully created. After a few days of not receiving an email confirmation or a receipt, I reached out to their email. (Whenever a business only has an email to contact, that's a red flag!) I got an immediate response from someone named "Tom" who said they were waiting for my age verification as required by US federal law. The website required age verification upon entry, like every other 18/21+ website, so I found that unsettling. I told him this, but I still sent a redacted photo of my driver's license anyway. After waiting a week and sending two more follow-up emails without a response, I had no choice but to contact my bank directly to dispute the transaction. It's disappointing, to say the least, but I hope this review helps someone decide against buying from this company.

I ordered products from this company's website. They never shipped it and will not respond to emails. I ordered a few items from Suorinusa*** on March 26th. My order number is XXXXXX and my total was $52.34. They sent an email asking me for a picture of myself with my Identification card, which I complied with and sent. On March 30th I received an email stating my items would be shipped that day, but no tracking information was given. I emailed them to ask for my tracking number on March 30th and received no response. It is April 6th and I have yet to receive any communication from this company nor have I received any products.

I submitted a complaint about never receiving My order and never getting a response. Still have nothing and my complaint was marked as resolved anyway Ordered from them, they took my money, never got what I ordered. I have reached out to them many times, never getting any sort of response. I complained on here at the beginning of the month, and they marked the issue as resolved even though they never co tatted me and have still not shipped what I ordered or given me a refund. Very sketchy company. Can't really complain about their customer service since they have never actually interested with the customer who is trying to get this figured out.

My order has been confirmed and charged, but not shipped. I asked for a refund (emailed them twice a day for 4 days.) they have not responded. After placing my order on 4/21 SuorinUsa sent me a email asking me to confirm my order, but they had already confirmed it and charged me for it. At first I thought nothing of it and followed the instructions, but after a day of no response or shipping information being provided I asked for them to cancel my order. I sent 6 additional emails, one every morning and night, to make sure they saw it, each one including my contact information and order number. There has not been a response to any of them or a change in my order.

I emailed SuorinUSA my required License ID as well as a photo.. no response .They have not responded to any of my emails and my money has been taken. I emailed SuorinUSA my required License ID as well as a selfie holding the ID..They haven't responded any email I've sent nor have they refunded me my money spent.. I purchased a Suorin Drop and Salt-nic liquid and sent them both my License ID and photo verification. The money was taken out of my bank account, and I haven't heard from them for a week. After reading the complaints on this website about this company doubt I'll ever see what I paid for anyways. I will update this complaint if I receive anything back from them.

I ordered my Sourin Reno with pod system, was charged, then received a suspicious email requiring my drivers license and "selfie". Item Never received I ordered my Sourin Reno with pod system, was charged, then received a suspicious email requiring my drivers license and "selfie". I was suspicious of this being a scam but trusted the Sourin company to be legitimate. Iv'e emailed them several times asking them to confirm that they received my sensitive information, ie: drivers license, face, and payment information. No response, no confirmation, somehow I think this company is a scam. I now have to shut down my bank card, contact the DMV and put a freeze on my credit bureaus. Such a sham.

I went to this site by accident thinking it was an official Suorin site. I was scammed out of money and they haven't responded to my emails. I went to this site by accident thinking it was an official Suorin site and I made a purchase. They sent me an email telling me to send my photo with ID to verify my age and I didn't feel comfortable doing that, but after I submitted my order I saw that the money was taken out from my account. I've emailed their "customer service" many times asking for my money back, but no response. I went on here and saw a bunch of reviews from people saying the same thing. I'm very angry that I gave this fraud company my money! I genuinely want a refund from this sketchy website that lures people into thinking it's the official suorin site.

I was charged for a purchase but have had no contact responses or confirmation on order I placed and order with SuorinUSA on May 11th, today is the 23rd so almost two weeks since I have placed my order which was $128. I received a confirmation email saying that they received my order and I was charged for it. Yet I am still yet to get a shipping confirmation. After more then a week I received an email from Suorin USA saying that it was scheduled to ship on the 14th. Still have not heard a single thing back. I have sent countless emails with no response as if they are not getting them. I ordered two Suorin drops, two liquids and 4 extra drop pods. I am so fed up with this company and how long it is taking to get my order. My order number is *** and I'm waiting to get my order but at this point I have emailed them 5 times saying I wanted to cancel my order because of how long it has taken.

Placed 3 orders between 5/5 & 5/10 no response after several emails orders state paid but unfulfilled. Have taken over 400 from me. No issues in past with ordering, that's why I trusted. 2 orders placed may 5th and 1 may 10th. Emailed few days later, more than once, as didn't see any email confirmation. No response. On 12th found email to verify age with picture and license so sent that 2 or 3 diff times, including straight reply from requesting email. Few emails after, including reiterating all my info, orders etc. 3 orders total little over 400. Account on suorinusa states these orders paid, but unfulfilled. I've begged for a response and status of products. Summary of orders... *** I have tried to call the number, can't speak to anyone, states to use email (***) It seems they have taken my money but thus far have not sent my products or any indication their going to as they will not respond to me!?!?!

On April 21 I placed an order for Vape products which were never shipped. I have emailed support requesting a refund which has not been issued. On April 21 I placed and order for a Suorin Drop, extra Cartridge, and a Vape juice. The total of my purchase was in the amount of $69.62. On April 22 I received and email stating my order has been received and they requested I submit a photo of myself with my ID to confirm I am 21 years old or older. By April 27th, I received and email stating my order had been shipped but no tracking number had been provided. On May 5th I requested a refund. I was no longer interested in the products as I had taken my business else where. On May 11th I received an email stating my order was out of stock and they questioned how I liked to proceed. I then demanded I'd be refunded as they had told me my order had been shipped and clearly it had not been and they had already accredited my debit account the same day I placed the order which was April 21st. I have not heard back from their support team since May 11th.

Still waiting for a refund. I placed an order a while back on 2/2. I was in the process of moving to a different address and I sent an email to cancel my order at 2/11 when the order was taking 9 days to ship and still hasn't shipped yet. I got an email back on 2/13 saying that they would cancel the shipment and refund my order within 1-3 business days. On 2/19 I get an email saying my package was being delivered I sent another email on the same date asking why it wasn't cancelled and I why am I still being charged. On 2/21 They replied saying it was a mistake from their end and have asked me to send their package back when I no longer live in the place I used to. On the same day I replied saying that I no longer lived at the same building. On 2/24 I was told that my order has been "cancelled as per our policy, the refund will reflect in 1-3 business days." Why do I have to return a package I never received when I was told that the order was cancelled and that I would get a refund more than a week ago? To this day I still haven't received a refund.

My order was never received and after multiple attempts to contact the company, I have not received any response and was never given a tracking number On April 6th I ordered $42.82 worth of products from SuorinUSA.com. My order number is #XXXXXX. The money was taken from my bank account right away and I was never given a tracking number for my package which I thought was odd. I reached out to the company and asked about it, to which they responded on April 13th saying my order was scheduled to ship that day. It is now May 4th and I have not received my package and despite reaching out multiple times via email (their only form of contact listed on their website), I have not received any response back. The only time I ever got a response back was the first email about my order being shipped on the 13th. I have repeatedly asked to be given my tracking number and for help figuring out where my package went or to get a refund, but all attempts have been futile. I have reached out to USPS to figure out how to find my package or get a refund that way, but without a tracking number for my package it is much more difficult.

Hello my name is *** 've been purchasing devices from this company for a long time they need to stop releasing products with bad Manufacturing Hi my name is *** I've been purchasing products from this company for a long time I believe some of the best devices that they've made was called the suorin air and the suorin drop I recently purchased a product on March 12th from *** a product that I purchased was the suorin air Plus the device there was sold to me for $60 and I've had it for a very short amount of time and what happened was I pulled the device out of my pocket and the bottom light plastic cover/ charger port cover. Completely unhinged from its clips I've purchased other devices in the past such as to suorin Bagon and the sourin I share and it seems like these devices just don't really hold their actual value. I bought this new suorin air Plus as a Splurge because I thought it would have been better than the original but it's just as bad as the other Vapes that they released in the past because I believe you're not putting enough effort into design and layout

I purchased an item on Suorin USA's website. They charged me, took my money, and never shipped my product. On Monday April 27, I purchased a few Suorin Drop cartridges from Suorin USA's website. I then provided an email with a photo of myself and my ID, to prove that I am 21+, per their instructions. They advised I would be receiving a confirmation via email when my order has shipped. They billed my credit card, and I paid for the product. A few days went by, still no confirmation that it shipped. I emailed their customer service multiple times and received absolutely no reply. My credit card company provided me a customer service phone number for Suorin. I called, and the line is dead. Now, a week has passed, and I purchased this product elsewhere. I have emailed their customer service a few times now, and have received absolutely 0 replies. There was no "estimated delivery time" on my order. They told me I would be notified, and I never was. As far as I'm concerned, this company SCAMMED me illegally. They took my money and never provided me the product that I purchased. I will take legal action if need be. Even for such a small amount of money, businesses should NOT be allowed to get away with scamming/swindling, and lying. My order# is XXXXXX

Took my money and never responded. I purchased a Sourin Air Plus from this website thinking it was legit. Right after the purchase they already took the money out of my account before they even verified that I was of age.Which already sent red flags. They sent me an email telling me to send a photo of my face with my ID. I did just that and waited for confirmation, no response, I waited a full 5 days, then I emailed asking if everything was ok and that I would still be getting it. Still nothing, I've sent them countless emails and they didn't respond to a single one. I then proceeded to do some research about this company and found out a lot of other people are having the same problem. I immediately wanted a refund, I sent them an email asking just that. They replied to my email about the refund pretty quickly, which made me question why they didn't respond to the 10 other emails I sent them prior to that one. Basically saying that the refund would take no more than 3 days to process and to reply with how I would like to proceed. Of course I wanted my refund so I said that's fine please refund. Once again no response, that was 5 days ago and still to this day they haven't responded and I still don't have my refund. DO YOURSELF A FAVOR AND DO NOT BUY FROM THIS FRAUD COMPANY

I placed an order that I was charged for but has not been fulfilled, and I have sent multiple emails attempting to resolve the issue with no response. On May 3 I placed order #XXXXXX on the SuorinUSA website. On the same day, per their age verification policy, I sent an email referencing the order number and included a selfie holding my driver's license. I have sent the same photo on two previous occasions and always received a response indicating that the photo was acceptable and the order was being shipped. I paid by debit card online and *** was deducted from my bank account on May 4 (by Maximum Vapor E-commerce). I received no response on the May 3rd email so I sent a follow up email on May 6. I still received no response. On May 7, I sent another email requesting an update on the order's status and stating that I'd the order was not going to be processed soon, I would like to cancel it. I received no response. On May 9, I emailed the company again and stated that I would like the order to be cancelled without charging me. I received no response. Finally, on May 13, at 7:54 a.m., I sent another email that explained the above and asked that my money be refunded. I have received no response. The status of the order online says "unfulfilled."

I've made several attempts at contacting retailer with no response AT ALL. ORDER: XXXXXX made on 4/22 Request was made in initial purchase confirmation email for a photo ID next to my face. I did not comply initially since I did not have my ID with me. Once I did I sent the requested photos to confirm my identity. Since the first email I have not received any confirmation or information regarding my purchase. I have emailed many times. The company has no telephone number to contact so I could not make any phone calls. In these times money is not easy to come by and I would either like my purchased items in a timely fashion or my money returned. SuorinUSA.com ORDER #XXXXXX Thank you for your purchase! PLEASE READ VERY CAREFULLY. IT IS MANDATORY YOU READ AND FOLLOW INSTRUCTIONS HERE PLEASE & THANKS. Hi ***, you just made a purchase on SuorinUSA, in order to complete your purchase, we need to know that - A) This email address is the proper email address to reach you within a timely manner. B) Your phone number on file is the correct number. It is now Federal Law that anyone purchasing vapor products be 21 years or older (nation-wide). All retailers are required to do a ONE-TIME age verification. *This is only for FIRST-TIME CUSTOMERS unless contacted by customer support for any other reason(s) pertaining to an issue with address, and the like. Please email us a SELFIE along with your DRIVER'S LICENSE or a valid United States Government issued ID next to your face. Kindly note that the ID should show both your name & age. In the event that you are not able to comply with the above stated, as per SuorinUSA's Policy we in this case will cancel your order with a 15% administrative/reservation/cancellation fee. We assure you under our Privacy Policy that all information you share on this platform would be secure and not shared with any 3rd parties. Thank you for your cooperation and understanding in this matter. Warmest regards, Suorin USA For questions pertaining to order or general questions or comments, email us at *** In order for us to provide the best possible service, please include the following: - Your first and last name - A valid email address - Your order number (if applicable) - A detailed message Our mailing address is: SuorinUSA PO BOX *** XXXXX View your order or Visit our store Order summary Suorin Air PLUS Replacement Pod Cartridge (0.7 & 1.0) × 4 1.0 *** Naked 100 Fusion STRAW LIME 60mL eJuice × 1 12mg *** Subtotal *** Shipping *** Total *** USD Customer information Shipping address *** Lock Box *** XXXXX *** Billing address *** Lock Box *** XXXXX *** Shipping method USPS Flat Rate - Any Size Ships! Payment method Payment method *** Payment method *** If you have any questions, reply to this email or contact us at ***@suorinusa.com