SMS.com
Reviews and Complaints

On 06/02/2023 a man showed up at my office claiming to have an appointment with my boss (I found out later he didn’t). He said he works for SMS-NA and explained how they provide business analysis to small companies. He was here for several hours and was persistent about scheduling a $1300 2-day consultation with me. I eventually agreed, but felt uneasy about it all weekend.

Later that day I did some research on the company and saw they had tons of negative reviews, so I decided to cancel. The number I was given wasn’t accepting calls. I looked up the website and called the main line, it just rang and rang, no answering service or machine. I tried to find an email for anyone at SMS-NA, but there was nothing available.

At 6:45am on 06/05/2023, the analyst showed up and my boss explained that we wanted to cancel. The man refused to leave. For 30 minutes my boss had to repeatedly ask and then demand him to leave his shop.

The analyst then began saying he had a s**tty shop, and questioned why he would let a female (me) make his business decisions. It got to the point that my boss got up to physically remove him from the office, and only then did the analyst start to head for the exit.

Unfortunately he didn’t leave, and continued to make disparaging comments about me personally (I’ve never met him), my boss and his company. Finally my boss threatened to contact the police and he finally left. He did tell my boss that he was going to wait for me to come in and have some words with me alone.

We have video of this interaction that I will be happy to provide if requested.

Terry Plackett roofer stole our insurance roof repair payment. He never performed work. skipped off site.How must a contractor handle a deposit?
I gave Contractor $6500 for a roof project. He did not show up. I notified him that he breached, and requested roofing money $6500 returned.He says no.August 24 2020
Terry Plackett took A check number-1074 made to Terry Plackett on August 2, 2020- $6500 written by David Wimsett who owned 614 Locust Street Carrollton, Illinois. Plackett Cashed $6500.00 check at Carrollton Bank on the August 3rd Monday. Placket pledged to start that Monday. No Show. No Show all week. No order of materials. The residence needed a new roof and garage due to weather abuse and leakage severe. Terry Plackett New Life Construction on bid sheet. He never ordered shingles or boots, drip edge, underlayment, ice dam materials etc. nor lumber for house and garage. Lacrosse Lumber Carrollton (Brian) who was holding Owens Corning Duration shingles reported Terry Plackett never asking for delivery to our residence. David Wimsett called Placket many times. He did not answer. Phone said not set up. Placket was never on site on August 5 Friday to work no show. Following Monday no show. Monday, August 8th did not come to roof. Dave said to Placket on phone call telling him Plackett to return the $6500.00 Not dependable. Work and ethical problems. Plackett did not return money. He never came back to site. No Illinois Roofing Contractor License.
He claimed to be license roofer contractor prior in Illinois working for New Life Construction Urbana he claimed to have practiced and worked as roofing contract many many roofes. Showed photos of his work. He lied. Discussed his previous Illinois License 129250413Terry E. Plackett Urbana Illinois at New Life Construction. Now defunct I learned after signing check. I signed contract August 2, 2020. David Wimsett made check $6500.00 payable to Terry Plackett. He refused the words on the roofing contract New Life Construction, payable to check Terry Plackett he insisted. He made promises of more services to us. Low bid work. Is New Life Construction Illinois State Licensed? His Terry Placket Roofing Contractor Licensed? Does Terry Placket have other Illinois licenses? Does Terry Plackett have other businesses under Illinois State Licensing. His New Life Construction contract to roof 614 Locust Carrollton Illinois 62016. New Life Construction, P. O Box 58, Whitehall, Illinois 62092. Please verify his current contractor roofing licensing in Illinois. Please verify if he ever held a roofing license in Illinois.
We Wrote Registered Letters to Terry Plackett, home address and business address demanding return of our money. The letter delivered and return notification sent to us by Postal delivery August 17, 2020.
Terry refuses to return $6500.00 no materials purchased to go on our roof. He was a fraudulent scammer.
Cathy Wimsett, age 69 Disabled
David Wimsett age 71, Disabled prothesis on left leg. Vietnam Vet.
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Sms is a scam. . . Do not believe what they say! A senior area manager met with me about 30 minutes ago and attempted to explain what type of service their company provides. Nothing made any sense. He was offering for an analyst to fly out from chicago and meet with my husband and myself for free, after which he would sit down and examine our books for two days for free, and provide us with a "report" of where and what we are "lacking" for free. He further explained that unless we were completely satisfied with the service and found it beneficial, we did not have to pay. All this for free! Obviously, this sounded a little too good to be true.

I explained to him that because my husband was unable to meet with us, i would have to discuss this with him before making any decisions. This guys from sms asks "cant we move forward right now? I have an analyst who is in the area actually and because we wouldnt have to arrange for his airfare, i could drop your price to $500". . . Wait. . . I thought this was free? I smile, thank the guy and try to send him away. He hands me a card, writes his cell phone number on it and walks away. So i immediately google sms and try to find reviews. Thank god i came across this page.

I immediately look at his card and call the telephone number provided. Not to my suprise. . . Number does not work. I call his cell phone number. . . He picks up. I explain to him that i spoke to my husband (Which i havent) and we are not interested. He asks "wow. . . Really. . May i ask why?" i wanted to tell him about the reviews i read and that im not interested in companies that are nothing but a scam, but i politely said "we are not ready for something like this. " so he says "as a business owner you need to rethink what you're doing" (Was this a threatt? An insult? Im not sure, nor do i care) . I want this company out of my hair.

Do not fall for their horrible sales pitches. . . Scam!

Airtel service is soo poor compair to athor. And their custemer care agents are so irresoponcible. I am using airtel service last 7 month. But last september 21 it deactivated without any notification and re activated after 48 hrs. But i loose all my offers. I gave many complaint but no use at all. Msgs not delivering to kolkata relaince number from all kerala airtel sim. I am complaining this for last 2 month but till now i am dnt get any progress.