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CB Mobile Phones Supersonic Incomplete product provided, no client service, billed for service not received, billed for defective router.
Supersonic

Supersonic review: Incomplete product provided, no client service, billed for service not received, billed for defective router.

O
Author of the review
8:59 am EDT
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*RE: Incomplete product provided, No client service, billed for service not received, billed for defective router.*

Subscribed and received an *incomplete and used router*. Despite attempts to get Supersonic to rectify the situation, couldn't utilize the service. Logged complaints through various Supersonic contact points, but received absolutely no support – not just lackluster, but *complete absence of support*. None. It's a black hole of frustration.

Furthermore, I was billed twice for a service I was never even able to access. Astonishingly, upon canceling my account due to frustration, they took it a step further – instead of addressing the issue of the defective router and collecting it, *THEY INVOICED ME FOR THE FAULTY ROUTER I HAD BEEN COMPLAINING ABOUT!*

This company's behavior is a disgrace; their conduct verges on the unethical and resembles a scam; they're clearly unable to provide the service their client's pay them to deliver.

They've fail in fulfilling the fundamental roles of an ISP: *PROVIDING* *SERVICE*, support, and *functional INTERNET* to paying customers. Their inability to meet the basic responsibilities of their business is both outrageous and abysmal.

I strongly advise avoiding them at all costs, unless you enjoy disputing charges with your credit card vendor.

Desired outcome: Refund all automatic deductions for services that I was never able to utilize.Refund the automatic deduction for the DEFECTIVE ROUTER THEY CHARGED ME FOR! Retrieve their used and incomplete router, with expenses covered by them.

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  1. Supersonic Contacts

  2. Supersonic phone numbers
    +972 77 716 5023
    +972 77 716 5023
    Click up if you have successfully reached Supersonic by calling +972 77 716 5023 phone number 12 12 users reported that they have successfully reached Supersonic by calling +972 77 716 5023 phone number Click down if you have unsuccessfully reached Supersonic by calling +972 77 716 5023 phone number 34 34 users reported that they have UNsuccessfully reached Supersonic by calling +972 77 716 5023 phone number
  3. Supersonic address
    9 Ahad HaAm Street 25th Floor, Tel Aviv, 6129002, Israel
  4. Supersonic social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Supersonic Category
Supersonic is ranked 51 among 410 companies in the Mobile Phones category