Superwater
Reviews and Complaints

I gotta say, I was pretty excited to try out Superwater's product. Ordering it was a breeze, no problems there. And when it arrived, it came quick like a bunny and worked just fine. So far, so good.

But then, I got hit with some extra fees that I wasn't expecting. Like, what the heck? They didn't even tell me about it during the order and payment process. And to make matters worse, they didn't even bother to contact me about the extra $125.00 for shipping like they're supposed to. I mean, come on, Superwater, that's not cool.

I could have easily gotten the same product from another vendor for way less, including shipping. And to top it off, their site advertised free shipping unless they said otherwise. So what gives?

I tried to reach out to the owner to see if they could do anything about it, but I haven't heard back from them yet. Not gonna lie, I'm pretty disappointed. I was really hoping for a better experience with Superwater.

I gotta say, I was pretty disappointed with my experience with Superwater. I mean, I placed my order way back on December 27th, 2018 and didn't hear a peep from them for over two weeks. I was starting to get worried, you know? Like, did they forget about me or something?

So, I decided to follow up on January 16th, 2019 - that's over two weeks later, mind you. And what do I find out? My order still hasn't been shipped! Can you believe it? I mean, come on, Superwater, get your act together!

Anyway, I ended up speaking to this guy named Jacques who apparently runs the whole show over there. And you know what he tells me? That I need to send him an extra $20 for shipping before he can even think about sending my order out. Can you believe the nerve of this guy?

Honestly, I wouldn't recommend Superwater to anyone. And if you don't believe me, just take a look at some of the other reviews out there. I'm not the only one who's been scammed by this one-man operation. So, do yourself a favor and stay far, far away from Superwater.

I recently made a purchase from Superwater, and I have to say, I am pretty satisfied with my experience. I ordered two Everhot faucets - one for cold water only and one for hot water only. Unfortunately, when my order arrived, the hot water faucet was not the correct part. I was pretty frustrated, but I decided to reach out to customer service to see if they could help me out.

I was put in touch with a guy named Jacques, who initially told me that the correct part had been sent. I was pretty skeptical, so I decided to email him a photo of what I had received. To my surprise, Jacques quickly acknowledged the error and promised to send me the correct part right away.

I have to say, I was pretty impressed with how Jacques handled the situation. He was friendly, professional, and seemed genuinely interested in making things right. I received the correct part the very next day, and I am now looking forward to having it installed.

Overall, I would definitely recommend Superwater to anyone looking for high-quality plumbing fixtures. While there was a bit of a hiccup with my order, the customer service I received was top-notch, and I feel confident that the product I received will be of excellent quality. Assuming, of course, that the part is not faulty in some way - but I'm optimistic that everything will work out just fine!

I've been a customer of Jacques at Superwater for a while now, and I gotta say, I've always been pretty happy with the service, the prices, and how much Jacques knows about the water filter biz. But my last order didn't go so great. Jacques has started adding what he calls "post sale" shipping fees, and for my filters, that was almost 20 bucks! I didn't see that charge when I first checked out, so I asked to cancel my order (within an hour and a half of placing it, mind you). But then Jacques sent me an email telling me I shoulda read the fine print, and that my filters had already been shipped. I thought about returning them, but Jacques charges a whopping 30% restocking fee, so that wasn't really an option. So now I'm stuck with these filters, and I'm not too happy about it. I don't think I'll be shopping at superwater.com again, and I think other folks should be careful too.

Yo, so I just got my latest order from Superwater (Order ID: superwater-***), and let me tell you, I was not impressed with the packaging. The box was all crushed up and there was only one measly piece of foam under one of the four filter canisters. Like, what the heck, Superwater? How you gonna send me fragile stuff with barely any protection? And to top it off, one of the S-101 canisters had a ripped open cellophane wrapping at the attachment nozzle. I'm lowkey worried that it might be damaged, but I won't know for sure until I hook it up to my RO unit and turn on the water.

The foam piece that was in the box looked like it was supposed to be at the bottom of the canisters, but there was no other packing material to be found. Like, come on, Superwater, you gotta do better than this. And to make matters worse, one of the carbon filters had the bottom half of the cellophane missing and the installation instructions were nowhere to be found. I mean, I can figure it out, but still, it's the principle of the thing.

Overall, I'm not too happy with the packaging situation, but I gotta say, Superwater's filters are top notch. Once I got everything hooked up and running, my water was crystal clear and tasted amazing. So, if you're willing to take a chance on the packaging, I'd definitely recommend giving Superwater a try. Just be prepared for some potential hiccups along the way.

I decided to give Superwater a try because their prices seemed pretty good and their website said that they offer 100% free shipping. However, I was pretty disappointed when I found out that this wasn't actually true. They ended up charging me for shipping, and it wasn't even clear how much it was going to cost until they sent me the invoice. I assumed that the shipping was free because that's what their website said, but that wasn't the case at all.

To make matters worse, the shipping charges were pretty steep. I ordered four small filters, and the shipping cost me $25.00 through USPS. They claim that they only charge what it costs them, but I'm not so sure about that. I've shipped things through USPS before, and I don't think it should have cost that much.

On top of all that, they promised to credit me $5.00 for a coupon that I missed on their website, but they never actually did that. So overall, I'm pretty disappointed with my experience with Superwater. I won't be buying any more filters from them, and I wouldn't recommend that you do either.

I recently had an experience with Superwater.com that left me feeling frustrated and disappointed. When I went to checkout, I was not given any indication of what the shipping cost would be. This seemed odd to me, as most websites these days will not charge you for shipping if there are no charges at the time of checkout.

Six days after I placed my order (even though the website said it would ship in 1-2 days), I received an email informing me that there was an $18.95 shipping charge on my $92 order and that it would not ship for another 1-2 weeks. I immediately replied to the email, asking to cancel my order. Two days later, I received a response from Jacques, who informed me that the order "may have already shipped".

Over the course of several email exchanges, I offered to still accept the order if they would credit the shipping charges, but Jacques refused to do so. Frustrated, I contacted my credit card company and they were able to reverse the charges. I have also decided to refuse the shipment.

Overall, I would not recommend using Superwater.com. The price on the website is not what you will end up being charged, and the customer service is not helpful. It's best to find another website to purchase from.

So, I recently got my hands on a unit from Superwater (superwater.com) and I gotta say, everything was going just fine until I received the package. I picked it up from the post office yesterday and opened it up this morning, only to be met with a big disappointment - the unit was damaged in transit! Let me tell you all about it. The cardboard box was made to enclose the size of the top section of the cannister, which is a couple inches larger in diameter than the long lower section. Unfortunately, the lower section was not held in place during transit, so it slid around and caused some damage. The round welded band on the bottom of the unit serves as the 'foot', but it was bent square at two locations. As a result, the unit does not sit squarely and 'teeters'. The bent spots occur around the spot welds, which is a cause for concern. I need to identify this because a leak is possible if the welds, which show through to the inside of the tank, may be weakened and therefore leak once the water pressure is turned on. I've taken a couple of pictures to illustrate the damage. Now, I'm not sure if I should try it out or go through a return/exchange process.

Overall, I'm a bit disappointed with the packaging and shipping process, but I'm hopeful that Superwater will be able to resolve this issue for me. I was really looking forward to using this unit, so it's a bummer that it arrived in this condition. I'll be sure to follow up with Superwater later to see what my options are.

I went on Superwater's website to order some water filters. I was happy to see that they had a message bubble on the main screen that said "most orders for water filters have FREE SHIPPING". I thought to myself, "Wow, that's great! I won't have to pay extra for shipping!" So, I processed my order and was pleased to see that the order screen did not add any shipping costs.

However, after I placed my order, my credit card company sent me a message saying that I had been charged $169.90 for the order. This was strange because I had an invoice stating that it would only be $126 and there were no shipping charges. I decided to call Superwater and complain about the overcharge.

The man that I talked to on the phone told me that these filters DID have shipping fees and that after the fees had been added, he would adjust the credit card charge to the new corrected invoice amount. He said that was how "everybody" does it. I argued with him, saying that this was not how "everybody" does it. He got loud and belligerent and wouldn't let me say much. After listening to him rant for several minutes, I hung up.

To my surprise, he tried calling me back. When I answered, he hung up on me! I was so frustrated and angry. This is a classic case of "BAIT AND SWITCH". They baited me with FREE SHIPPING and then overcharged me on the payment. This is a very bad and deceptive trade practice.

I would not recommend Superwater to anyone. They are not honest and do not treat their customers with respect. If you want to avoid being overcharged and treated poorly, I suggest finding another company to buy your water filters from.

I recently made two separate orders on Superwater's website and used a coupon that was posted on the front page. I was happy to see that there was no shipping charge on the email/confirmation page. However, the next day, I received a refund for the full amount and was charged a new shipping fee of around $40 for each order. I was surprised by this and immediately checked my email to see if there was any notification about the shipping fee. Unfortunately, there was none.

I decided to call Superwater's customer service to inquire about the charges. Jacques, the president, answered the phone and asked me to email him instead because the phone had some drop call/bad signal. I did as he asked and explained that I wanted to cancel the order since I didn't know about the shipping fee and didn't approve it. Jacques then asked me why I used the coupon twice on two separate orders, which I thought was not against any rules. The coupon was there on the front page, and there was no mention that I couldn't use it twice on separate orders.

Jacques was not happy that I wanted to cancel the order and told me to read the company policy. I tried to explain my situation, but he seemed to be more interested in defending the company's policy than helping me. After several requests for cancellation, he refunded my money, but only partially. I still haven't received $35.60, which I assume is for the 5% cancellation fee, even though I notified them within 24 hours, as per their policy.

In my opinion, this is a total scam. Superwater uses bait and switch tactics, offering coupons to lure customers, then not disclosing shipping fees, and charging them without approval. They then only do a partial refund (minus a 5% cancellation fee). I urge everyone to be aware of this scam artist/company. Many people have been duped by them, as evidenced by the negative reviews on Facebook.

So, I was checkin' out Superwater's website (superwater.com) and I gotta say, I was a bit disappointed. I was tryin' to get a better look at the filter replacements for my ROM111, but when I tried to enlarge the image, it was all blurry and hard to see. I mean, come on, Superwater, can't you give us a clear picture of what we're buyin'? It's important to know what we're gettin' ourselves into, ya know? Other than that, the website seemed pretty easy to navigate and they had a good selection of water filters and other stuff. But seriously, Superwater, step up your image game. We need to see what we're buyin'!

but it took a while to get a response. The website is easy to navigate and has a lot of options to choose from. However, the prices are a bit steep compared to other websites that offer similar products. The shipping was fast and the product was well-packaged. Overall, I would recommend Superwater for their selection and fast shipping, but be cautious of the prices and double-check your order to avoid any mistakes.

So, I was checking out Superwater's website (superwater.com) and I gotta say, I was pretty disappointed. I mean, I was all excited to use this $20 off coupon they offered me, but when I went to use it, it didn't even work! What a bummer, right? And to top it off, they didn't even bother to follow up with me about it. Not cool, Superwater.

But hey, I'm not one to hold a grudge. If they wanna make things right and credit me that $20, I'd be more than happy to give them another shot. After all, their website does have a pretty good selection of water filters and other water treatment products. And let's be real, in this day and age, having clean, safe drinking water is more important than ever.

So yeah, Superwater, if you're reading this, let's make things right. I'm willing to give you another chance if you're willing to make it worth my while. And for all you other folks out there, maybe give Superwater a shot if you're in the market for some water treatment stuff. Just be sure to double check those coupons before you get your hopes up!

Got myself a water filter and cartridge from Superwater. Spent a hundred bucks and had to pay thirty more for shipping. That's a lot, so watch out. Gotta say, this company ain't the most honest one out there.

out of me for shipping when it says free shipping on the order. Superwater needs to get their act together and fix their website. It's frustrating to think you're getting a good deal, only to be hit with unexpected charges. I ordered a water filter from them and was excited to see that shipping was supposed to be free. But then I got an email asking for more money for shipping. What gives? I don't appreciate being misled like that. It's not a good way to do business. I hope they fix this issue soon so that others don't have to deal with the same problem. Overall, I'm disappointed with my experience with Superwater. They need to be more transparent with their pricing and shipping policies.

i ordered from superwater.com and it took a hot minute to get my stuff. i was getting impatient and almost cancelled my order. but when it finally arrived, i was pretty happy with the product. it was what i wanted and it worked fine.

the only thing is, i found the same thing for cheaper on another website after i already ordered from superwater.com. that kinda sucked. i wish i had done more research before i made my purchase.

overall, i think superwater.com is okay. they have good stuff, but you might be able to find it cheaper somewhere else. and just be prepared to wait a little bit for your order to arrive.

So, I decided to give Superwater a try and called them up to ask about one of their products. Unfortunately, the person who answered the phone was not very friendly and didn't seem interested in hearing what I had to say. It was a bit frustrating, but I decided to go ahead and order the product anyway.

Thankfully, the product arrived on time and was exactly what I was looking for. However, I couldn't help but feel disappointed by the lack of customer service I received. It's important to me that a company values their customers and treats them with respect, and I didn't feel that way with Superwater.

Overall, I would recommend Superwater for their products, but be prepared for less-than-stellar customer service. If you have any questions or concerns, it might be best to do your own research beforehand rather than relying on their customer service team.

I gotta say, ordering from Superwater was a breeze. But man, did they hit me with a hefty shipping charge of 18.95 bucks. And get this, my confirmation didn't even mention anything about shipping costs. What a bummer, right?

But wait, it gets even weirder. When my package finally arrived, the shipping label said it only cost 8.30 for freight and it was shipped through USPS, not UPS like I was charged for. What gives?

I've been trying to get in touch with someone from Superwater to fix this mess, but no one's responding to my requests. It's a shame, really. This was my first time ordering from them and it'll definitely be my last.

Overall, I'm pretty disappointed with my experience with Superwater. It's a shame that their lack of communication and transparency ruined what could have been a great shopping experience.

I gotta say, I was pretty happy with the price I found on Superwater's website. But, I was a little worried about how long it would take for my purchase to arrive. Luckily, I didn't have to wait too long - the filter arrived pretty quickly. That was definitely a plus.

However, I did run into a bit of a snag when it came to the price. Turns out, the price I thought I was getting wasn't exactly what I ended up paying. Superwater has a lot of "fine print" that you really need to pay attention to. They hid the shipping charges pretty well, so make sure you're wearing your "lawyer pants" when you order from them.

Overall, I'm still pretty satisfied with my purchase. But, I would definitely recommend taking a closer look at all the details before you hit that "buy" button.

So, I gotta say, I had a bit of a rough time with Superwater. I thought I had placed an order, but when the product didn't show up after two weeks, I printed out what I thought was an invoice only to find out that my order had been canceled. And get this - they put that little tidbit in tiny, barely noticeable print. Come on, guys! But, I'm giving them another shot and trying to place my order again. Fingers crossed that it actually goes through this time.