Supportrix’s earns a 2.3-star rating from 3 reviews, showing that the majority of customers are somewhat dissatisfied with tech support services.
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Technical support
Used this service back at the beginning of 2015. Horrible experience. Spent hours upon hours on the phone trying to get my Canon printer to work wirelessly. Was difficult to deal with the language difference as they are out of the Phillippines. I was so patient with them. Trying one thing after the next. My husband said I was crazy to spend that much time with them. They convinced me that it was a printer problem and I needed to return my printer for a replacement. Went through all that trouble and as part of that process I spoke with a service person from Canon. Within 15 minutes Canon had me connected. When I complained to Supportrix they would not do anything to compensate me for the hours and hours I spent with them with no results. Really feel it is important to spread the word since I would hate to see others go through what I went through.
Destroyed my operating system
BEWARE OF SUPPORTRIX! They were referred to me by Cisco/Linksys who was fixing my router. I trusted them, being such a big name. Linksys told me I needed to "clean up" my computer and transferred my call to Supportrix. They gave me the hard sell, though my computer seemed fine after the router was fixed. I agreed to let them optimize my computer remotely, and they said it would take an hour or two. After 16 hours, they let go of my computer, but it was missing key files, and as soon as I rebooted I got nothing on my screen but a message that Windows couldn't load because files were missing or corrupted. I proceeded to work with them to try to get it repaired, which included some creepy moves like using a bit torrent version of windows to try to reinstall my operating system (which didn't work and endangered another computer). All my files were at risk because they had not advised me to back up my computer before doing their thing, which they made sound safe, simple and routine. I ended up spending hour every day for day after day after day. A month later, I've spent almost 100 hours between working with them to "fix" the computer, working around not having a computer, getting my data retrieved as much as I could, buying a new computer, negotiating with them to refund my money (which they refused) and to compensate me for the HUGE cost this has been to me between lost data, lost work time, lost computer and enormous frustration, and stress. They have been very hard to reach with either phone or email, they have admitted responsibility and claimed to be willing to send me a check for my expenses, but I have gotten nothing from them. I had to get the money I paid them back through my credit card. This company is the most incompetent, unethical, criminal company I hope I ever encounter! Run away if you find yourself heading in their direction!
My computer was working absolutely fine before Supportrix started working on it. Regardless of the reason it went south, it happened because of what they did, and required I buy a new computer and they should take responsibility for it. If this rarely happens, why not replace one odd computer they destroyed? This could happen to anyone and any decent company would do what it took to make restitution. Anyone using Supportrix is taking a huge risk!
I wasn't prepared to have my computer worked on, it took me off-guard, so I didn't have up-to-date backup. I believe is a company ambushes you with a hard-sell to work on your computer right now, they are responsible to ask if your data is backed up. Even without that, the damage they did and the further damage they did trying to fix it was devastating to me and my business. Though they admitted it was their fault, I had to pay for the lost work, data and computer. That is just criminal.
I suggest that you should check the terms and condition of the services. I believe both are bounded to such agreement. I am not sure though why your system went that up. A simple fix on the OS with your CD OS installer should fix it. It should not go through with any lost data instead. Nonetheless, if the Local Tech Guy reformatted and re-installed the OS if so I believe the local tech guy should have asked first before any formatting done. For me I should say that your system was just a wrecked victim of possible worm or viruses that is lurking to your system. Normal optimization should improve your PC performance and not wreck it. Plus your OS has a maintenance scheme to create backup for any important changes to the system such us registries and some important files. If such has not been done by the OS its positive that your system is halfway busted. For me Supportrix was a good help and very professional in dealing with my concerns. Just you end up with a complicated scenario of computers I think that sometimes is beyond our comprehension.
I believe missing files can be fixed by your Windows installer. This might have cause by virus lurking in your system. If you have the OS installer would make it easy to resolve your concern. I have worked with Supportrix before and everything went fine and they were superb in providing me helpful tips to do it on my own next time. -depending on the concern you are encountering.
Service
This company use to be pretty good. They are based in the Phillipines so unlike tech support companies based in India they are easy to understand and go about thier business in a more congenial way and are far less rote than thier Indian counterparts. They are also much, much more expensive.
The hold time is long somtimes more than 30 minutes before someone picks up. They play this Philipino folk music while on hold and a message comes on every 30 seconds (I timed it) saying "Your Call Is Important To Us".
Some of the techs are talented but most have a difficult time w/ elementary issues.
The big pain in the butt is that they have changed thier policy and now want you to talk to the tech you were talking to the last time you called. This is why I left them. One CAN NOT wait for a call back from the previous tech. I don't know about you but I NEED MY COMPUTER FIXED NOW! Not when they feel like calling me back.
They charge by the incident. So if you want to fix two problems you are having w/ your computer ie: you can't print wirlessly and maybe you are getting pop-ups, they will charge you for each of those two things.
I am using a company called 24/7 Techies now. They charge $130 for one computer. They will resolve all your issues at anytime during the duration of your subscription. They only problem is that thier Indian accents make them EXTREMELY DIFFICULT TO UNDERSTAND. Last night the fellow was trying to say 'Wireless' but was saying 'Vireless'. I kept saying "No, I do not have a virus"!
This company will work on your computer and call you back which is great since Supportrix insists you stay on the phone for the entire time they are working on you issue. This is a pain if you have a speaker phone and shear torture if like me you do not.
The complaint has been investigated and resolved to the customer’s satisfaction.
I Used to like this company, now I Will be asking for a refund. It was all good when the girls from the Philippians now I only get Jason who is a total ##ck up doesn't know [censored].I just hang up whenever he answers. The there's Kim not to bright either.Then Mae comes Although she was better then the others, however the job did not get done, not get done from Any of them. Sad to say but the women that were kind of hard to understand but the did the job right and the first time. Sad they want $200.00 for a service they don't know how to do. They May be temporarily better than myself at Networking but if people keep saying like most are saying in the reviews and you will need to close down the business.
I called d-link support [protected] for help with my router which is no longer under warranty.
The first tech i spoke to was Lewis he was ok i guess he somewhat fixed my problem i had the $39.99 one time fix
plan which was supposed to give you 7 days to call back if you had any problems.
Well i have a Roku to watch TV, this is the one piece of equipment that i use the most i the kindle i use for only
10 minutes a day. My Roku could see the network but could not talk to it.
I called back and got Jeff who swore up and down that it was a Roku problem long story short some enable box was
not checked.OK so i thought i was happy did not use my computer at all on Friday when i went on it Saturday it told
my my network was not secure i went and tried to fix this. And i called back and got Alma do not waste your time
trying to talk to her (i don't think she can find her way out of a paper bag) got fed up and hung up.
Called back again (4 TH call) I got Jeff well this call took close to one and a half hours i never heard of any support people that did not want to help fix the problem. I accused them of not wanting to fix it or not knowing
how to fix it. I guess i up set them by saying that. Finality said i had to go take my cancer medicine than all of a sudden he was willing to some what fix it. It is running but not great. I am looking for a new router one that does not use these people for customer support. I called d-link this morning and told them of the problem with the
support people that they use and the could care less. Because my product was old.
I would not let these people give support to a dead cockroach .
I have the service and have had no problems!
I have to disagree with the negative reviews to this company. I have had great experience with them and have always resolved my issue. They are quick and very knowledgeable on what they are doing. No company is perfect and GREAT! However this company is by far one of the best that i and others that i know have dealt with them. They have grown and are connecting with several big dogs in the US "New York!" That's one problem with the internet, people spend more time leaving negative reviews just to make others look good. They are a great company and do a good job. I'd rather have someone understand me, then not understand me. Great job Supportrix, keep up the great work!
I agree totally with the previous comments. When you call for technical support, I felt like I was speaking to a telemarketer! Before they would even offer a suggestion as to how to solve my issue, they wanted my credit card number in order to charge me for this one time call. I shall never again use this company nor get any Cisco/Lynksys products. I called Shaw and they are giving me a new wireless modem free of charge and no increase in my monthly bill. That is what I call customer service!
SUPPORTRIX.COM is NOT a reliable company. Do NOT use them. Their tech support team messed up my computer. The installed unnecessary programs that caused major problems. I ended up taking my computer back to the store where I bought it and they fixed it. They were recommended by CISCO/Linskey. SUPPORTRI also guarantees a refund that they DO NOT honor. So stay away from this company.
This company the first time I dealt with them, I figured it had to be some sort of scam. First of all they use remote access to take over the computer and who know's what future problems could be created. Second they asked me if I wanted to upgrade to the much more expensive plan on the first call, before my original issue had been resolved. I don't understand how they can keep changing the rules as they go. First I had the $79.99 plan good for 3 calls till Sept. 2012, then the second plan I purchased was Unlimited calls for 3 months straight, both times at initial purchase I was asked to upgrade to the bigger package. The first time my issue wasn't even resolved the 3rd time.
I believe supportrix has 2 types of plan
1year which would be: $129.99
6Months : $79.99
they also provide Pay per incident and limited only for 30Minutes. example on pay per incident you have problem on connecting wireless so they will fix the problem on connecting wireless and if you have another problem on the computer that you need to enhance your browser that is another incident that you need to pay. If your issue is just an ELEMENTARY type as what you termed it then you should be able to resolve it on your own.
Yes, they messed up my system bad, they deleted all permission's then, he could not fix it becuase he had deleted them, so he had no permission to fix the problem that he made.
Is Supportrix Legit?
Supportrix earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Supportrix. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Supportrix has registered the domain name for supportrix.com for more than one year, which may indicate stability and longevity.
Supportrix.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Supportrix.com you are considering visiting, which is associated with Supportrix, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for Supportrix have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
However ComplaintsBoard has detected that:
- Supportrix.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The supportrix.com may offer a niche product or service that is only of interest to a smaller audience.
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Overview of Supportrix complaint handling
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Supportrix Contacts
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Supportrix phone numbers+1 (877) 787-8749+1 (877) 787-8749Click up if you have successfully reached Supportrix by calling +1 (877) 787-8749 phone number 0 0 users reported that they have successfully reached Supportrix by calling +1 (877) 787-8749 phone number Click down if you have unsuccessfully reached Supportrix by calling +1 (877) 787-8749 phone number 0 0 users reported that they have UNsuccessfully reached Supportrix by calling +1 (877) 787-8749 phone number
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Supportrix emailstech_support@supportrix.com60%Confidence score: 60%supportaffiliate@supportrix.com60%Confidence score: 60%partner_program@supportrix.com60%Confidence score: 60%customer_service@supportrix.com60%Confidence score: 60%supportinformation@supportrix.com60%Confidence score: 60%support
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Supportrix addressFremont, 44201 Nobel Drive, Fremont, California, 94538, United States
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Supportrix social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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