SuZhouDress
Reviews and Complaints

The prom dress I ordered looks nothing like the picture. Extra material was added to the top of the dress + bra pads and I even paid to have the rushed. I emailed them a picture and they said it was beautiful and that was a bonus, looks terrible. They make what they want not what you want. Look at the pictures I sent. Now i'm trying to get a refund and now the website want work. Do not order from this website! I still had to go out and purchase another dress.

I ordered and received 3 dresses. Upon arrival, all didn't fit. While I ordered, I used their size guideline which was equivalent to Australian size.
I had to return them 3 dresses to get a proper fit. They even charged me to get a fitting size which was completely unprofessional and under consumer rights.

It took longer to receive them 3 dresses. But on arrival, only 2 weee sent.
My efforts to contact through email and calls have been futile.

I lost my hard earned money to this Asian scammers. To make it worse, what you see on photo dress is not what you receive.

Buyers please don't BUY anything from suzhoudress.com

I suggest you forget buying Asian products online in general as they are all scammers and you will regret it. Am still quit disappointed as I lost money and time. Those were dresses meant for a wedding.

I write to complain about an order I made on the 27th September 2018 for a bridesmaid dress for an wedding celebration for £106 to the above online company. The dress has not been sent at all for the occasion within the given time frame for the event. I sent them an email to cancel the order because the event it was needed for had passed. So I needed a full refund of my money back but up till now I have not had a single response from them. I have attempted on several occasions to contact them through live chat, email their customer service on the email address they gave me during the time of my order but to no avail.

There customer service support Number are listed below:
Phone number
+ 8651280919139
+ 8618100681358
+86150515203600

I will be very grateful if this matter is given urgent attention.

My contact details are:
Albert Robinson
30 woods road London SE152SW
United Kingdom
Phone number : [protected]
Email: [protected]@aol.com

I returned a dress I ordered as it was not the colour their customer service department said it was. They asked me to ship the dress back and will refund me. After paying for the dress to be shipped back to them they are not answering any of my emails. They basically stole my money. As I don't have the dress or my money😡 I have proof that the dress was returned to them, they signed for it. They promised a refund but is ignoring my 40 emails

I ordered a silver dress for my daughters matric farewell I mailed them to enquire about the colour and they assured me that jt was silver when the dress arrived it was white and looked nothing like the photo on their website. I tried emailing them but they are not responding I really need to get my money back as I need to buy her another dress. I feel they are stealing my money as the dress is clearly not what I ordered. The first photo was on their website and the second is the dress I received

I placed an order on March 25th and was told the dress would ship on April 16th. I reached out to customer service for a tracking number and they have yet to provide me with one. No one responded to emails that have been sent. I sent a message on Facebook asking someone to call me but I didn't put why. So they responded with telling me to ask question on Facebook. I guess because they don't talk to customers over the phone. So I said I would like my tracking number. They said it would be provided ASAP but here we are three days later and no tracking number!

I am absolutely apauled by this scam of a website suzhoudress. They are extremely unprofessional, they don't respond or communicate to let you know the status of your order. I paid over 200.00 plus express shipping for a prom dress for my daughter which was suppose to arrive weeks ago. I'm sorry that I didn't check the reviews before I placed my order but, I hope this message helps the next person. Dont use suzhoudress they are a scam!

I purchased a dress on March 12 2018 they said my dress will be here by April 3rd 2018 my dress still haven't arrived I just want to know what's the isssue is this website a scam because if so this should be taken down and they should not give people a certain time it's going to come if it has not came yet that's very bold is disrespectful because I am trying to get my daughter ready for prom this is horrrible

This company is a scam and so unprofessional. They will take your money and never help in anyway. There was a problem with the dress and they will cooperate and fix the problem the company is a scam and should not be allowed to run a business. They quit communicating with me through email and will not refund for their mistake. Never order from them! Order through the united states!

My daughter's picture is on their website.. I did not purchase her dress from them.. Her dress was sketched and designed by an artist that lives in my area.. I paid much more than what they claim to sell the dress for and I watched this woman sew every inch of her dress.. This company is an imposter.. My child's picture was not approved by me and I will likely look into suing them for picture rights.. Do not buy from this company! They steal other's creativity and pass it off as their own

Dress looks nothing like the picture it's too big it's ugly it's took a long time to get here nobody's responding to my emails or complaints I need a refund refund so that I can purchase a dress for my wedding this is unacceptable and i'm getting no help with returns or a refund in my wedding is june 9.. They first started off by responding to my emails asking what I felt was wrong with the dress I sent them pictures of the actual address that I received in the picture of the dress that they have posted online and they look nothing similar after that I didn't receive a response from them know kind a contact from them on how to resolve the problem or to receive a refund for the dress or the information that's needed to be sent back i'll contact them multiple times and they refused to respond so now i'm left with no other options I don't know what i'm supposed to do about my wedding dress or even if they're going to refund it or try to fix it or anything i'm trying to figure out what the next step is that I need to take to get this problem fixed or to receive another item

Too slow, guys. If you don't want to wait forever, you better stay away.
My order was placed in september, it's now the middle of december and my items weren't still shipped. I don't know why. I was said that all of them were always in stock, so I really don't understand their reasons.
One week ago I asked for a refund and they said they don't issue refunds, but they can give me their store credits. Are you kidding me? Why the hell do I need your credits if you do your job so poor? Do you really think I will return? So naive.
I will just open a dispute then, sorry.

Looks like I was taken advantage of.
I ordered an expensive dress for my girlfriend.
What we got was far from what was shown on the website.
The quality was appalling and I don't understand why they decided that it deserved its 400 dollars I paid. It's 5 dollars worth. This piece of junk should be used for cleaning the floor, not for wearing.
Terrible. Shipped it back and waiting for my refund.

On March 22, 2017 I ordered a prom dress for my daughter's 12th grade prom which was April 8th. I told them I needed it 4/8/2017 and they told me it would deliver by then. A week before the due date they sent me an email stating it was being made and would be rushed which I paid 40.00 for them to do that. Mind you on April 4th (the due date) they send me an email stating it will be rushed out soon, and I told them if they did not have it to me for her prom keep it because I would have to go out a purchase another dress for her senior prom. On the 6th it was still not here and had not heard from them. On the 7th I received an email stating it would deliver on 4/10/2017, and I told them to keep it because I will NOT accept it and do not need it because I had to go out and spend 300.00 for another dress after I had paid 202.00 to them. They tried to tell me they would refund me the 40.00 and that's all they could do. I told them I have filed a dispute with my bank and they reversed the charge because I refused the delivery and they will have their MESS back. I also told them I contacted the FTC and International BBB to file a complaint which I did. I did not allow DHL to deliver this dress to me and they took it back to them. I will NEVER order a string from anyone in China ever again, and I hope you guys will check your reviews before ordering. I do not order from anyone but JJ House which is an awesome company. Their dresses are very well made and you get delivery way before time. I ordered my daughter's homecoming, last year prom dress, and my renewal wedding dress from them and have never had an issue. I allowed my 18 year old to talk me into ordering from this scam of a company and that will NEVER happen again. Please stay away from SuZhouDress, LillyProm, Jollybelle, JollyProm, and they have other names they use but they are all SuZhoudress Infotech in Suzhou China!

I am very disappointed with SuZhouDress, they have the most unprofessional service ever. I bought a prom dress for my daughter from this site and paid extra money for fast shipping, but recently I received a notification stating that they need more time to deliver to my location. There was no detailed explanation and no information about the delivery date, so I decided to contact them myself to ask what was going on. They did not reply and up until this day I still know noting, dress is missing!
SuZhouDress is a very bad company, and according to all the reviews online, there is no hope. Please stay far away!

I bought a dress for over $200 from this Chinese scam website called SuZhouDress. That time I had no idea this site was a scam and my fault that I did not check the reviews.
I bought my dress back in September and did not receive it. I contacted SuZhouDress in October and asked about my order status and they said that they delivered the dress but I refused to accept. What? They claimed that because I rejected the delivery they will not refund me. I never did that and what they said was an absolute lie. Why would I pay for something and not accept it? It is now January 2017 and I'm still trying to get my money back but it's useless. Do not order from this store!

I have ordered two dresses from SuZhouDress and they were very small and did not fit at all! At first I was very happy that my order did arrive, but when I tried those on I learned they were several sizes smaller than I expected! Contacted customer service and they refused to provide me a return address and said that they don't do refunds! What a terrible company to deal with! Their English was very poor and it was really complicated to communicate with them. I do not recommend SuZhouDress!

Don't order anything from SuZhouDress, it's a total scam! I have ordered a dress and when it arrived the size was absolutely incorrect and it was also defective! I contacted customer care and asked for a replacement or a refund, but they refused and stopped relying to my emails! So I'm stuck with a dress and have no idea how to get my money back! I cannot even wear the dress because it is super small! Just wasted $150!