Swan Bitcoin’s earns a 4.2-star rating from 23 reviews, showing that the majority of cryptocurrency investors are very satisfied with purchasing and saving experience.
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( Ayrlp . C o m ) saved me from the situation. and traced the transfer and it was reversed back to my account.
For the second time in 6 months I have had large withdrawal declined with either no reason given or through no fault of mine. Find an alternative, or repeatedly bang your head against the wall talking to a bot who will lead you down the rabbit hole of talking and answering nothing. I would suggest they work on their customer relationships to provide better support to its customers.
Won't process withdrawal and won't reply to emails.
Swan refuses to process my valid bitcoin withdrawal despite promising that withdrawals will take "up to one business day."
Even worse, Swan is refusing to answer my customer service emails.
I received two replies in total after my many inquiries. One was a canned response about a platform upgrade, and the other was a one-sentence reply, with misspellings, saying my withdrawal should be processed on Monday. Of course, it was not.
Swan also chose to initiate its "platform upgrade" without any advance notice to customers, sending an email at 8:45 pm EDT on the Friday night before Memorial Day, completely by surprise.
Since then, withdrawals have been unavailable despite what it says on the help page. After an initial estimate of "a few days" of service disruptions, it is now 11 days and counting, with no end in sight.
Even if Swan experienced technical problems with its upgrade, there is NO REASON to ignore emails and not communicate with customers.
As of today I have no access to my Bitcoin and I am losing hope I will ever see it again.
Add Swan to the long list of crypto companies to avoid.
Recommendation: AVOID.
Honestly, I had the same experience and at some point It just started to appear like they were frustrating all my efforts to get my money back and siphon it.
I had come across a cyber crime company in a news feed online so I searched and hit them up and they were able to help me resolve my issue and get my money out, then I came on here to call Swan out and let people know that these organizations actually just try to siphon our moneys and it takes knowing the right people to handle them and I raised the awareness but I guess they’ve paid off complaintsbooard so that no one is aware of this and everyone is of the illusion that they’re a perfect company.
I devised a way to go about this, so I’m just going to leave the information of the organization that helped me get my money back from them, you can reach out to them and provide all necessary evidence, they’ll resolve your issue
Swan’s principles
Swan stands for everything that Bitcoin stands for. Encouraging users to withdraw and self custody their BTC with automatic withdraws is a great example of this. Not to mention their articles in the learn section. Bravo Swan!
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Pros
- Low fees: Swan Bitcoin has some of the lowest fees in the industry, making it an affordable choice for investors.
- Automatic recurring purchases: Swan Bitcoin allows users to set up automatic recurring purchases, making it easy to invest in Bitcoin regularly.
- Easy to use: The platform is user-friendly and easy to navigate, even for beginners.
- Security: Swan Bitcoin takes security seriously and uses multi-signature technology to protect user funds.
- Customer support: The platform has a responsive customer support team that is available to help users with any issues.
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Cons
- Limited cryptocurrencies: Swan Bitcoin only supports Bitcoin, which could be a drawback for users who want to invest in other digital assets.
- No mobile app: Currently, Swan Bitcoin doesn't have a mobile app, which could be inconvenient for users who prefer to manage their investments on the go.
- No advanced trading features: Swan Bitcoin is primarily designed for long-term investing and doesn't offer advanced trading features like margin trading or options trading.
- Limited payment options: Swan Bitcoin currently only accepts ACH bank transfers as the payment method, which may not be convenient for users who prefer to use other payment methods.
Swan is the best
The app doesn’t have all the functionality of the website but, for security purposes, that’s a good thing. Importantly, it allows you to smash buy, adjust your DCA plan, and read curated content from Swan advisors and bloggers.
Stay Humble, Stack Sats
The Swan app makes it super easy for me to pay myself in Bitcoin. To stay humble, stack sats, educate myself, and I love the ability to post screenshots to social media or stackchain!
Very impressive work. The app is simple and effective.
Good stuff
It is possible to get lower fees, but it’s obvious where those fees go…. Education and Media. Worth it to spend an extra fiat dollar or two to further the cause. Love the setup, the education towards self custody, and metrics. Overall , love the company.
Great Bitcoin App - elegant and informative
I was at a stop light a couple weeks ago, and bitcoin dropped to $18,800 for a short period of time.
Luckily, I had already downloaded the Swan app and had bought the dip before the light turned green.
Great service, great app, great company!
Learn and Buy with Swan
The CEO Cory Klippsten has a knack for identifying frauds and scams.
He should be your #1 follow in the Bitcoin space.
Good app, simple to use, great FAQ and customer service, with new products coming out regularly like IRA’s and the benefits plan
Great app and great people
Awesome way to stake bitcoin. Excellent educational material. Very fast support if needed. Swan encourages you to remove your bitcoin off of them and into self-custody and will walk you through that process if you need it. Also has #stackchain integration.
Easy, Convenient and Trusted
Swan Bitcoin has been a favorite of mine for a while and the app has only made things better. Now I have a convenient way to buy bitcoin through Swan, who is among the top trustworthy exchanges out there. Nothing but great things to say about the company and the new app. 10/10
Swan wins
Swan has been the most reliable way to buy bitcoin over the years and their bitcoin-only mission puts them in a category of their own. They always exceed my expectations and the app experience is no different! Swan is the only exchange I feel comfortable recommending to friends and family.
Bitcoin buying made easy
Swan is an incredible easy way to buy Bitcoin, set up a cost averaging strategy, learn about Bitcoin and they’re focused on encouraging self custody. Prime Trust is the custodian before you take delivery. Only 0.99% fee to cover the business and that covers temporary custody and network fees.
Best Bitcoin App
Swan has to be the best way to stack sats. They have everything you need for your own DCA program or simple one time buy. They will even deliver your coins right to your wallet automatically. They are experts at helping you gift Bitcoin to friends and family and are a fountain of great educational material. It doesn’t get better than this.
Educational
I recommend Swan Bitcoin to any friends and relatives who don’t know much about Bitcoin. I recommend they start stacking with Swan and check out their educational resources. I have been talking to friends from college, relatives, and divorcees about rolling over their IRAs and 401ks into Swan Bitcoin. I am even going to recommend their services to my tribespeople.
Best exchange for BTC!
By far my favorite exchange and the only one I use to DCA into Bitcoin! I’m not really into Altcoins, I just stay focused on the future of money and that’s Bitcoin so this app was perfect for me! The educational content is awesome! The interface and layout of the app is smoothe and simple. I love how much is dedicated to you and your journey/plan to DCA into Bitcoin!
Not your keys, not your cheese
Hopefully people realize now that keeping your precious sats on exchange is playing with fire. I appreciate Swan Bitcoin because they have systems in place to encourage you to self custody your coins. Just set up auto withdrawals, and your in business. Plus, low fees, and access to great resources such as articles, and you’ve got an educational resource too. Also, my friend works there, so there’s that!
Doesn’t Work when Using Authenticator
Unfortunately, I get trapped in an ongoing and endless loop trying to login. I think the breakdown might be when I click the link in my yahoo email which takes me to the Swan application and it then requests my authenticator code and I have to leave the application to get the Authenticator code. I come back to enter the code and it just takes me back to the login screen. lots of time and frustration here.
Happy there’s finally an app!
That because big said, it would be nice to have the cash value of the bitcoin we own available somewhere. One of my favorite features of the website, is seeing the amount invested, and current value. If that could be in the app, it would be perfect. Also the login process could be smoother. A password, or face recognition. I know it’s a new app and the rough spots will be smoothed out in time. Just a couple of things to focus on.
Savings Plan Issue
Just started using your app today. Found a bug and have some requests for Savings Plan.
Other than that the app is simple to use and fees are low. This is exactly what I was looking for. Thank you creators. I’ll give 4 stars until these features are implemented.
BUG.:
When setting up Savings Plan it says at bottom “ Your ACH withdrawal of $ 100.99 will be initiated on the date above, and continue monthly.” Yet there is NO DATE shown. So how do we know what day it will start?
REQUESTS:
Add option to select what day to start withdrawals.
Also a bi-Weekly withdrawal option since most people get paid every 2 weeks.
Swan Bitcoin Complaints 4
Bitcoin purchase
On 10.15.2024 I placed an order to purchase 10k in BTC, it was approved. Several hours later Swan closed my account and sent me an email saying my account was closed and thay I couldn't get my money out for 90 days. Their T&C show they must give you a w month notice to close your account. They also said if there is any money left after the 90 sayd I would get the remaining amount. This is considered stealing. You can't call them and every time I email them I get the same automated message. Their is also an article showing the Swan steals ypur money. My guess is this is what is happening. There is no phone number to contact them so my money is being held hostage.
Claimed loss: 10k
Desired outcome: I want my money returned ASAP
Confidential Information Hidden: This section contains confidential information visible to verified Swan Bitcoin representatives only. If you are affiliated with Swan Bitcoin, please claim your business to access these details.
On 10.15.2024 I deposited 10k and bought 10k i. BTC hours I received an email saying my account was closed and no reason was given. The email also said I couldn't get my money back for 60 days if there was any money left.
When I email specific questions I get the same automated message. They are literally stealing my money and no way to get a HD of them. I'll be contacting my attorney
Doesn’t support New York
Please add support for New York.
The complaint has been investigated and resolved to the customer’s satisfaction.
Kyc and tax id
I don’t want my personal information involved with your platform I also don’t want to take pictures of myself and submit a tax Id for purchasing small amounts of bitcoin
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Swan Bitcoin Legit?
Swan Bitcoin earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
By resolving 75% of 4 negative reviews, Swan Bitcoin is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Swan Bitcoin has received 16 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Swanbitcoin.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Swanbitcoin.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Swan Bitcoin have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Swan Bitcoin and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Swanbitcoin.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Swan Bitcoin.
However ComplaintsBoard has detected that:
- Swan Bitcoin protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The sensitive services provided on this website are hosted on a shared server, which may increase the risk of unauthorized access and data breaches. It is important to ensure that the website has adequate security measures in place to protect user data, such as encryption and secure authentication protocols.
- We have identified high risk financial services or content on Swan Bitcoin's website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.
- Swan Bitcoin offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
Horrible service
My honest Review is never sign up with this useless company they are dishonest and they could careless about what situation you are in I would NEVER refer anyone to this company EVER!
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NO TRUST THEM. I've been trying to get ahold of ANYONE in customer service for MONTHS and I literally have not gotten a single reply. They are scammers and I'm extremely frustrated by this. DO NOT TRUST THEM.
I applied for a swanbitcoin crpto business account n haven't received a answer . waiting to hear from u!? Thank you Norma Arcaute !
About Swan Bitcoin
One of the most significant advantages of Swan Bitcoin is that it focuses exclusively on Bitcoin. This means that users do not have to worry about diversifying their holdings across different cryptocurrencies, which can be a significant challenge for many investors. Additionally, it offers several different buying and trading options that make it easy for investors to manage their Bitcoin positions effortlessly. Swan Bitcoin also offers a unique approach to dollar-cost averaging by allowing users to choose between weekly and monthly investments.
Another advantage provided by Swan Bitcoin is the incredibly low fees charged. Swan Bitcoin claims to charge only 0.99% per transaction, which is significantly lower than most other Bitcoin investment platforms. This transparency and low fee structure make it ideal for those starting with small investments.
Swan Bitcoin also provides an easy-to-use platform for users with different levels of experience. The platform has a sleek, minimalist design that allows even the most inexperienced investors to get started on their Bitcoin journey with ease. Additionally, the platform offers an intuitive dashboard that provides its users with relevant information and data, such as market trends for more informed decision-making.
Lastly, it's worth noting that Swan Bitcoin is a highly reputable and secure platform. Trust in the platform is built upon its founders' credentials, which include a vast experience in the cryptocurrency industry. Additionally, the platform is backed by several high-profile investors, which further adds to its credibility. Furthermore, the platform is committed to following the industry's best security practices to keep users' funds safe from threats like hacking and breaches.
In conclusion, Swan Bitcoin provides an excellent platform for investors looking to invest in Bitcoin easily and securely. Its low fees, user-friendly design, and stability in the market have made it a highly sought-after investment platform for many investors. Its focus on Bitcoin, trustworthiness, and transparent fee structure make it an ideal option for both new and experienced investors looking to build their Bitcoin holdings.
Swan Bitcoin is a legitimate platform that allows users to buy and invest in Bitcoin.
Swan Bitcoin takes security seriously and uses multi-signature technology to protect user funds.
Swan Bitcoin has some of the lowest fees in the industry, making it an affordable choice for investors.
Currently, Swan Bitcoin only accepts ACH bank transfers as the payment method.
Currently, Swan Bitcoin doesn't have a mobile app.
The minimum investment amount on Swan Bitcoin is $10.
Yes, users can withdraw Bitcoin from Swan Bitcoin at any time.
Yes, Swan Bitcoin allows users to set up automatic recurring purchases, making it easy to invest in Bitcoin regularly.
Funds typically take 3-4 business days to become available on Swan Bitcoin.
Swan Bitcoin has a responsive customer support team that is available to help users with any issues.
Swan Bitcoin is currently only available to residents of the United States.
Yes, users are required to undergo ID verification to use Swan Bitcoin.
Swan Bitcoin does not currently offer joint accounts.
Yes, users can transfer Bitcoin to their Swan Bitcoin account from another wallet.
Swan Bitcoin offers a variety of educational resources, including a blog and a podcast.
Swan Bitcoin is primarily designed for long-term investing and doesn't offer advanced trading features like margin trading or options trading.
Yes, Swan Bitcoin offers a referral program that rewards users for referring friends to the platform.
Users should consult with a tax professional to understand the tax implications of investing in Bitcoin on Swan Bitcoin.
Swan Bitcoin offers a service called Swan Private, which allows users to invest in Bitcoin through their IRA or 401(k).
Swan Bitcoin has a positive reputation in the industry and has received positive reviews from users and reviewers.
Swan Bitcoin is a legitimate platform that allows users to buy and invest in Bitcoin.
Swan Bitcoin takes security seriously and uses multi-signature technology to protect user funds.
Swan Bitcoin has some of the lowest fees in the industry, making it an affordable choice for investors.
Currently, Swan Bitcoin only accepts ACH bank transfers as the payment method.
Currently, Swan Bitcoin doesn't have a mobile app.
The minimum investment amount on Swan Bitcoin is $10.
Yes, users can withdraw Bitcoin from Swan Bitcoin at any time.
Yes, Swan Bitcoin allows users to set up automatic recurring purchases, making it easy to invest in Bitcoin regularly.
Funds typically take 3-4 business days to become available on Swan Bitcoin.
Swan Bitcoin has a responsive customer support team that is available to help users with any issues.
Swan Bitcoin is currently only available to residents of the United States.
Yes, users are required to undergo ID verification to use Swan Bitcoin.
Swan Bitcoin does not currently offer joint accounts.
Yes, users can transfer Bitcoin to their Swan Bitcoin account from another wallet.
Swan Bitcoin offers a variety of educational resources, including a blog and a podcast.
Swan Bitcoin is primarily designed for long-term investing and doesn't offer advanced trading features like margin trading or options trading.
Yes, Swan Bitcoin offers a referral program that rewards users for referring friends to the platform.
Users should consult with a tax professional to understand the tax implications of investing in Bitcoin on Swan Bitcoin.
Swan Bitcoin offers a service called Swan Private, which allows users to invest in Bitcoin through their IRA or 401(k).
Swan Bitcoin has a positive reputation in the industry and has received positive reviews from users and reviewers.
Overview of Swan Bitcoin complaint handling
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Swan Bitcoin Contacts
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Swan Bitcoin emailssupport@swanbitcoin.com100%Confidence score: 100%Supportmedia@swanbitcoin.com98%Confidence score: 98%Communicationsecurity@swanbitcoin.com98%Confidence score: 98%Supporthello@swanbitcoin.com98%Confidence score: 98%Supportryan@swanbitcoin.com97%Confidence score: 97%dante@swanbitcoin.com96%Confidence score: 96%
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Swan Bitcoin social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Most discussed Swan Bitcoin complaints
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