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1.0 17 Complaints
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Swiggy Complaints 17

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9:57 am EDT
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I had purchased a veggie Stix combo offer from swiggy instamart On opening the product was damaged and beyond a point of consumption Complete wastage Luckily I opened the consignment today itself i. e date of delivery When reported they say they can only refund with reverse pick up of the product even after seeing the photos of the product So friends I...

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8:34 am EDT
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I recently placed an order for food delivery through Swiggy, a popular food delivery platform, from a well-known restaurant. Unfortunately, I encountered some technical difficulties with my mobile device during the expected delivery window, resulting in a 15-minute period of unavailability. Once my device reconnected to the network, I promptly contacted the...

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1:09 pm EDT

Swiggy My product back

Hi. I run a medical shop in a clinic which of dermatologist so one of our customer booked a face cream called I glow.. From your platform.. While I went to give medicine to delivery boy but by mistakenly another person had pick the order in. As rao Nagar, beside radhika theatre, ECIL 500062, at the time of 10:10pm... so kindly if any leads place contact me

[protected]@gmail.com
Or
[protected]

Claimed loss: Cosmetic product

Confidential Information Hidden: This section contains confidential information visible to verified Swiggy representatives only. If you are affiliated with Swiggy, please claim your business to access these details.

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J. Bernier
Jul 01, 2024 6:10 am EDT
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Take immediate action. Contact Swiggy's customer support directly through their app or website and provide all details about the situation. Ensure you have a clear description of the mix-up and request them to trace the delivery. Follow up persistently until the issue is resolved. Always verify the recipient before handing over any items in the future to prevent such incidents.

Is Swiggy Legit?

Swiggy earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Swiggy to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Swiggy is known for their high standards and safety. If you're thinking about dealing with Swiggy, it's wise to check how they handle complaints.

We found clear and detailed contact information for Swiggy. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for swiggy.com can be seen as a positive aspect for Swiggy as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Swiggy's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Swiggy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Swiggy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Swiggy and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Swiggy has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 17 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Swiggy. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:08 am EST

Swiggy Grocery order

Hi,

I'm coming through to deeply express my concern to swiggy where I got fraud in my order delivery, on date of 17th nov. By 9:30pm I have made an order for some grocery through swiggy instamart and made payment through online and oder was accepted and given me tat of 15min. To deliver my order i've wait and suddenly I got notification that my order has been delivered I opened the door and check there was no delivery person even I didn't received any call for my order.

Amount has been deducted from my bank and showing in swiggy instamart app as order delivered

Same time I have complaint through customer support and it has been more than 12hrs still I didn't got any update! Even when I shared with customer support chat that what is my complaint status by sharing tracking number reply came we have no any such order.

I'm very disappointed with service of swiggy and totally wasted my time

Order no - [protected]

I'm sanjeev from gurgaon haryana 122006 india,

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2:46 am EDT
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Swiggy Refund for order [protected]

Hi team,

I have already raised a request regarding refund for tandoori momos. I only received half quantity whereas I ordered full plate of momos, hence I was eligible to get 40 INR as refund because the actual cost of momos (post discount) was 80 INR, but customer care of swiggy only refunded 20 INR to me.

Kindly credit the remaining 20 INR to me as soon as possible.

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8:37 pm EDT
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Respected team, This email is specially tagged to Mr. Sriharsha Majety. I Samiya from Andhra Pradesh had made an order of 590/-rs on 25th Aug 2023. And my order id is [protected]. Unexpectedly the address chose was different and order was already made. Hence it was a busy schedule for me and we all working i realised later in few minutes (3min) that...

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1:44 pm EDT
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Swiggy Account hacked and misused

Order details proof attached

Hello swigy platform is bugged and fraudster misused my email to register himself on swigy n kept on ordering for days! Worst part when I informed swigy they did nothing but wait n watch, fraudster even tried using my debit card but swigy keeps giving excuses. Worst part is swigy faked that issue is resolved but dont tell what they did to fix the issue raised. I gave proof that swigy is lying but their customer support is arrogant n incompetent to the core!

I have attached a picture of user complaining on twitter exactly same issue on 23 mar 2023 as mine, but swigy didnt do anything even after several complaints! If swigy fixed issue in january as per their resolution how did issue occur again in march 2023.

They dont care about customer or their privacy! Swigy is cheating customers in the name of fake services n charging heftty price but even cant deliver order properly! When customer complain they hand 20 rs coupon as solution. It further gets worst when swigy refuses to own mistake even when they delivered infested food to customer n his family was ill bcos of that! Swigy doesnt have shame nor is bothered by any complaints, its been more than 4 months, 1 excuse from swigy we will not compensate even when its their mistake! Is swigy above all laws that they are so arrogant? Swigy app has bug that will put entire customer data at risk so swigy should be banned from new registrations immediately

Desired outcome: compensation for harassment , misuse of personal info, refusal to resolve complaint for 50,000 INR.

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5:35 am EDT
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Swiggy Disgusting service

I ordered food for my guests and children at home from Swiggy order number [protected], the order was delayed for 2 hours. All the people were starving at home but still the swiggy team could not reply to us. Once the food arrived home it was all soggy and very bad, no one could eat it and we had to throw it out. After that I talked to customer service representatives. They were so annoying that they couldn't understand my problem and still they don't accept their mistake.

I never thought the customer service people of this HUGE company "SWIGGY" could be so rough and heartless.

If this continues I feel swiggy should stop working as there's no point in disappointing their valuable customer.

From now on I'll order food from one of their best competitors as they have heart and they understand the problem.

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2:59 pm EST
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Swiggy Complaint for Order #[protected]

I want to complaint that in the order #[protected] I had hair in my noodles

and even after complaining to your help and support person Koustav kept on saying that he was unable to validate the image and would not refund and passed on to Kalikinkar who also declined. Now how am I supposed to take photo of hair, I have tried and uploaded the same images. Please take action,

as such unhygienic food is unacceptable

Desired outcome: An apology from the restaurant & Koustavand a double refund

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2:58 pm EDT

Swiggy Swiggy

Fwd: Urgent Escalation,Bad customer service.(Last Resort)

2 messages

varun vinod Wed, 17 Aug, 2022 at 00:08

To: [protected]@gmail.com, samarpan.[protected]@swiggy.in Reply?

---------- Forwarded message ---------

From: varun vinod

Date: Tue, 16 Aug, 2022, 23:54

Subject: Re: Urgent Escalation,Bad customer service.

To: , , rajesh.[protected]@gmail.com

Spent more than 1 hour on this now even if i don't have other things to do I'm not haggling over my cash with swiggy I'm not begging for spare change .I'm sorry if you're not the point of contact for such issues,please help with contact information of who can help.

On Tue, 16 Aug, 2022, 23:30 varun vinod, wrote:

Rude supervisors,45 minutes of negotiation for 50 rs refund for mistake from swiggys end and now it seems I have to wait 15 days for refund.Lousy policy. Please arrange call back(last resort).To be clear I'm not impatient about refund it's just the customer support and supervisors condescending attitude i had to face for nearly an hour forcing me to send this email.Still no confirmation on refund.Please look into this and reply soon.

varun vinod Wed, 17 Aug, 2022 at 00:13

To: [protected]@swiggy.in

[Quoted text hidden]

Desired outcome: My cash back,and apology from rude employees

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5:21 pm EST

Swiggy Extreme noise by store at night

Swiggy instamart which runs 24/7 next to my building in sushant lok phase I c block sector 43 gurugram, haryana. Whole day they work fine. But right after midnight, mostly at 1 or 2 am. They come with lots of trucks and make extreme noises which is very disturbing to the whole building around that shop. Even the drivers and other people helping them make so much of noise and talk whole night. This doesn’t stop after an hour approximately 3 to 4 trucks comes every hour. So this noise happens from 1am to 5 am which is sleeping time for all others. Even after so many complaints there are no action taken and these people are continuously making more more disturbance for people. People have already made so many complaints. Kindly take actions. Thank you in advance.

Desired outcome: Kindly ask the staff to be more responsible and stop the loading work after midnight

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2:25 am EST

Swiggy Complaining about order

I ordered in swiggy instamart and I paid 615rs but order not accepted but my payment has done and I didn't get order I need my money back or order should be placed

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6:39 am EDT

Swiggy delivery boy behavior

I am a daily customer of SWIGGY. Important word is daily. Today my delivery boy was Somayya. This guy rang the bell at least 5 times within 2 minutes. When I reached the door and asked what was the issue he started shouting and arguing. When I said I will complain and closed the door he used slang for me in Kannad thinking I won't understand that.when I went back and asked what he just said. He replied do what you want I can take care of it. It was clear this guy was total unprofessional so I just went back and could clearly hear him using still using offensive language. I appreciate all the delivery executive who come irrespective of weather and traffic conditions but this behavior spoils it all. I contacted SWIGGY customer care and have raised my concern they informed I will get an update on what action has been taken. Still there has been no update. Frankly this type of people should be removed to keep the good name of company. This guy's phone number is [protected] and photo taken by security is below.

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11:44 am EST

Swiggy fraudulent delivery practices by swiggy

swiggy delivery guys are no better than the zomato delivery guys. after repeated complaints swiggy delivery guys have been practicing this delivery frauds.
my lunch order from rajadhani on 3rd jan for roti curry has come without roti.
as i dint have the delivery guys number i called restaurant and they claimed the roti was packed too.
im sure swiggy guys are stealing food.
on 4th jan i ordered lunch at 220pm the delivery guy delivered it to someone in our lane and left. i called him back to get the food at 435..
i ordered food for dinner at 915 on 4th jan today
the delivery guy is found going wrong way and at 1030 he say he is in hospital due to tyre puncture. funny reason. i asked him about food he is giving funny answers. i just asked him if he ate off. he was not answering straight to point.
i had to hang up.

and when i called swiggy cust care [mahesh/ farheen] they refused to let me talk to manager.
each time i complained they either cancel the order refund never comes. or no resolution found. or chat care guys follow standard replies.
they dont care if you are hungry at 1030 or 11pm. when you cannot even order elsewhere.
there is a serious neeed for a strong competition.
i wish to make my experience viral that swiggy guys are stealing food.

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1:19 am EDT

Swiggy half-cooked bleeding chicken

We ordered chicken combo and our order id is Order #[protected]. Swiggy delivered the worst half-cooked chicken which was bleeding the real blood. We opened and thrown that away. They charged 250 for the food and they refunded just 104. So we spent 146 to buy an uncooked food and just throw away. Very worst response and service from swiggy. We are totally disappointed with the worst service who never care about the customer's health.

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5:38 am EDT

Swiggy discount coupon scam

Swiggy.com is a online food order website which offered you discount coupon e.g. 50 % discount 40 % discount etc. When you apply these coupons, bill amount shows after discount. e.g. you order food for worth Rs. 200 and apply code 50% discount, Bill amount shows after discount Rs 100. Till now everything is OK. but when you proceed for payment, amount automatically changed to full amount.. You can't even realize that they charged you full amount. I think it's a kind of scam & authority must take action against them.

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11:23 am EST

Swiggy service

A stupid delivery man rang my bell at 11 pm ; I was jolted out of sleep ; so as my family .

I opened the door to realise a stupid man from swiggy was at my doorstep ( Rajender is the name he told me ) he was at wrong door .

If swiggy has any conscience find this stupid man and sack him who attempted delivery at my house in C9 Vasant Kunj today ie 10 th Feb

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Muthu sudalai
Coimbatore, IN
Nov 04, 2024 1:56 am EST
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Very poor customer care

J
J
jagadeesh s
US
Aug 20, 2024 4:21 am EDT
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I have ordered my Order number [protected]. After 2hrs food not delivered and canceled order and refund done.. After long waiting time they simply canceled.. After 11:15pm we struggled lot.. This is totally careless. We ordered on 10th August 9:15pm.

S
S
Suraj Balguhar
US
Aug 03, 2024 9:16 am EDT
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Khane ke under ciggerate mili hai but swiggy ne koi action nhi liya

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Hidayathullah
US
Jun 26, 2024 6:16 am EDT
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I ordered a chicken briyani but they give me a fried rice but it's completely nom worthy to eat very very bad smell on food & chicken and again I make a ordered to another briyani but it's also burnd and not worthy to eat I make a compliant on it but no response I didn't get any refund also it's a really worst experience on swiggy.

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kishore challa
US
Sep 09, 2023 10:23 pm EDT
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By mistakely I booked different order I was cancelled order but swiggy collected full amount

Bhavesh Singh
Bhavesh Singh
US
Jan 13, 2020 5:37 pm EST

Hello,

I Order food on Swiggy as per location but when I login its automatically change my address as per login account. When I see location is incorrect then I quickly click on help button. They cancel the order but 50% charge deducted from actual amount.

Thanks

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Overview of Swiggy complaint handling

Swiggy reviews first appeared on Complaints Board on Feb 10, 2018. The latest review Instamart was posted on Sep 7, 2024. Swiggy has an average consumer rating of 1 stars from 17 reviews. Swiggy has resolved 0 complaints.
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  1. Swiggy Contacts

  2. Swiggy phone numbers
    +91 806 746 6791
    +91 806 746 6791
    Click up if you have successfully reached Swiggy by calling +91 806 746 6791 phone number 66 66 users reported that they have successfully reached Swiggy by calling +91 806 746 6791 phone number Click down if you have unsuccessfully reached Swiggy by calling +91 806 746 6791 phone number 78 78 users reported that they have UNsuccessfully reached Swiggy by calling +91 806 746 6791 phone number
  3. Swiggy emails
  4. Swiggy address
    № 17/9B, 4th Floor, Maruthi Chambers, Rupena Agrahara, Hosur Road, Bangalore, 560068, India
  5. Swiggy social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024

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