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Synapse Group / Magazine Customer Service Customer Service Phone, Email, Contacts

Synapse Group / Magazine Customer Service
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2.1 83 Complaints
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Synapse Group / Magazine Customer Service Complaints 83

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S
2:14 pm EST

Synapse Group / Magazine Customer Service fraud

this company said i ordered 4 magazines. this was never the case. my card was charged. i'm still waiting for a refund. help!

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Valerie
Valerie
US
Nov 18, 2008 11:14 am EST

I had received 3 magazines that I did not order and canceled them once they came more than once. Then I received a innocuous postcard from them stating the terms of my subscriptions and that they would be automatically renewed unless I canceled with a supplied telephone number, which I tried to do only to be told that they had already been canceled.

I have no idea where they got my name or credit card information, but I have researched and found it might have been through Drugstore.com which I have done business with.

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ShadeyHolt
Largo, US
Jul 17, 2009 6:15 pm EDT

The number given me is [protected]... & listen carefully!
The computer-voice tried to scam me FOUR TIMES for EACH magazine I desired to cancel.
As in, "do you want to cancel Geographic AND enter a new subscription for Sports? Answer Yes or No." But that's not a yes-or-no question!
So I answered "No" and it tried again, offering me a different 'Zine in place of the one I desired to cancel; I answered "NO" again.
On the 3rd try it offered me "4 more issues immediately for just $2 each" AND the subscription would be reinstated after that. But since the current subscription still owes me 2 issues, I'd be paying $8 for TWO issues, which is more than a year's subscription, more than the single-issue price, AND the original subscription would NOT end!
On the 4th try it offered me 2 "free" issues of Geographic, but if I accepted that, the original subscription would be cancelled and a NEW subscription would start immediately! Meaning I would lose the 2 remaining issues on the current subscription in exchange for 2 "free" issues AND I'd be billed immediately for a whole new subscription.
Only after the 4th scam failed did it finally consent to merely do the cancel.

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Dee
US
Dec 30, 2008 2:47 pm EST

call [protected] to cancel any orders. it's only voice automated, you can't get in touch with any rep, but this is the best thing you can do so you won't be charged. i just cancelled 4 of my subscriptions from them. hope this helps [=

ComplaintsBoard
K
11:12 am EDT

Synapse Group / Magazine Customer Service auto renewal of subscriptions

I received a card saying they were going to renew 4 magazines for me at the regular price which was a huge amount for each one. The card said to call and cancel by Nov 27, but when I called, it was automated and said I'd have to call again by Nov 27. I do not want this "service"at all and I have never heard of the company or subscribed for any magazine through them.

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ccwa
US
Apr 09, 2019 6:42 pm EDT

Check your credit card statements going back a year ago when the subscription was made. On my statement, the company's website was given where the merchant's name should be. For me, the merchant was TMEsub (www.tmesub.com). TMEsub is owned by synapse connect. On TMEsub's website, there is a phone number and email address given to handle subscription inquiries like cancellations. The phone number given is different from the one that was given on the mailer.

I prefer to use email as it produces a written proof of the business transaction (in this case, the cancellation). Always ask the company to confirm the name of the magazines that you have a subscription for through them, and then have them state in the email that those magazines are being cancelled and will not renew.

Synapse Connect also has a website you can go to to cancel. It is www.magcustomerservice.com. From the looks of the website, it looks like the same website of TME sub. I would go through all the channels to cancel.

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jyoung
US
May 07, 2016 12:43 pm EDT

I received the same notice in the mail. I was able to cancel all issues without a problem. It was all automated and I received a confirmation number. I called 1.877.340.6783
We will see if I am charged in the future.

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Yacky Jackie
Seattle, US
Oct 04, 2010 8:08 pm EDT

I have gone onto the web site www.mybonuscenter.com printed on my order of Cooking Light 14issues, Martha Stewart Living 15issues and Readers Digest 15 issues. Also called three phone numbers including one listed on my order [protected])to cancel. They don't have these mags on their list. Did not receive all of these mags either. Got 1 or 2 issues of Cooking Light, M. Stewart and -o- of Readers digest. Cannot access these magazines to cancel. Do anyone know how to access these mags or how to cancel them?
Yacky Jackie

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kmarks
Bayside, US
Aug 18, 2009 4:28 pm EDT

I only disagree to the extent that the phone number works! However, you get a recording and I am still finding it difficult to talk to a Real person. Also, so far. I was able to cx two subscriptions; however, NO REFUND! I think this is a RipOff company!

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bernard
Arcadia, US
Jan 28, 2009 1:46 pm EST

I get a notice to guarantee a hassle free subscription of 4 magzines with a huge amount and said if I don't want them I can call [protected]. I called that number and the lady answered call siad that she has no idea of what Synapse connect is. I will stop the payment

ComplaintsBoard
V
11:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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I had a similar experience as a previous individual. I was led to believe that I would be prompted to CHOOSE whether or not to continue with the magazine subscriptions. Needless to say, I was never prompted and was very displeased having observed individual charges for each of 4 magazines. When I called the company, I was basically stonewalled and thought...

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Overview of Synapse Group / Magazine Customer Service complaint handling

Synapse Group / Magazine Customer Service reviews first appeared on Complaints Board on Mar 25, 2008. The latest review Traveler magazine subscription was posted on Jan 23, 2024. The latest complaint customer service was resolved on Apr 26, 2013. Synapse Group / Magazine Customer Service has an average consumer rating of 2 stars from 83 reviews. Synapse Group / Magazine Customer Service has resolved 22 complaints.
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  1. Synapse Group / Magazine Customer Service Contacts

  2. Synapse Group / Magazine Customer Service phone numbers
    +1 (877) 755-8550
    +1 (877) 755-8550
    Click up if you have successfully reached Synapse Group / Magazine Customer Service by calling +1 (877) 755-8550 phone number 0 0 users reported that they have successfully reached Synapse Group / Magazine Customer Service by calling +1 (877) 755-8550 phone number Click down if you have unsuccessfully reached Synapse Group / Magazine Customer Service by calling +1 (877) 755-8550 phone number 0 0 users reported that they have UNsuccessfully reached Synapse Group / Magazine Customer Service by calling +1 (877) 755-8550 phone number
    Customer Service
    +1 (203) 595-8255
    +1 (203) 595-8255
    Click up if you have successfully reached Synapse Group / Magazine Customer Service by calling +1 (203) 595-8255 phone number 0 0 users reported that they have successfully reached Synapse Group / Magazine Customer Service by calling +1 (203) 595-8255 phone number Click down if you have unsuccessfully reached Synapse Group / Magazine Customer Service by calling +1 (203) 595-8255 phone number 0 0 users reported that they have UNsuccessfully reached Synapse Group / Magazine Customer Service by calling +1 (203) 595-8255 phone number
  3. Synapse Group / Magazine Customer Service emails
  4. Synapse Group / Magazine Customer Service address
    225 High Ridge Rd, Stamford, Connecticut, 06905, United States
  5. Synapse Group / Magazine Customer Service social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Synapse Group / Magazine Customer Service Category
Synapse Group / Magazine Customer Service is ranked 121 among 198 companies in the Magazines and Newspapers category

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