Synapse Group / Magazine Customer Service
Reviews and Complaints

Hi I don't know why I am replying this magazine. I never gave any permissions to order this Traveler subscription. I don't even go anywhere. I'm disabled in a wheelchair. I have needs for a caregiver. I don't even go shopping. I don't even know how you're doing this. I don't even have a cell phone to complain. I am on a Hyundai Tablet. This is very unfair to me. Being disabled and taking advantage of. My money in my banking account is only for bills. This created a big inconvenience for me. My account is now over drawn. The bank has contacted me about this. I have a n appointment with m Linda from my bank today. I don't know how its going to work. But I can't afford this subscription! I need it cancelled today. Please help me. Please understand that I can't afford this. Thank you for helping me I'm sure you can understand my situation.

Company charged me for an auto renewal without first sending me a reminder notice. Their policy states: "Each year you'll receive a reminder notice and you authorize the account provided shown above to be charged at the then current rate for the next term of issues unless you cancel..."

I have 3 subscriptions that were purchased at the same time and have not received a single correspondence about the term coming up.

March 29 I went through the Synapse group to cancel my subscription to Time Magazine. Now I need to know when a refund will be sent through my credit card or mailed to me.

Subscription number was Tim [protected] /8# A099 2XMar23

I did not receive advance notice of an automatic renewal

Jane Simkin

PO Box 53, Poplar Ridge NY 13139

Hi!im writing on the behalf of my mother, She was fraudfully subscribed for automatic charge at this website, and she already been charged for a total of $36, 50. This subscription was not authorized by my mother and she wants a refund.

Mags.com + MyLife + 4YourHealth Brands
- negative$19.00
Jul 8
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Mags.com + MyLife + 4YourHealth Brands
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Mags.com + MyLife + 4YourHealth Brands
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Magazine Discount Center
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Synapse Group have been charging $6.58 per month for two years for Time magazine subscription which started through United Arlines miles (magformiles) program. Never sent me any invoice.

I reported on [protected]@11.22am my case number sfo7524488 as of this date I have had no reply. I was told I would hear back in 2 business days.. The charge was made to my debit account $44.00 which would be recurring. I would never pay $44.00 for any magazine and certainly not an ongoing amount. If this is not removed from my debit card, what other options do I have? The date he charge was applied was 8-1-20. If you need any further info please email me

I ordered magazines from this company and have not received them. I contacted an agent and she assured me she was changing my address. Another customer service agent during a chat got my information and then disconnected immediately after giving them my address. I want to get refunded. They are charging my checking account for Martha Stewart Living, Living and Sports Illustrated
Jennifer Evans
2254 Ramsgate Dr
Henderson NV 89074

I vaguely remember accepting "free" magazine subscriptions and I don't even remember the month. I happened to be checking my accounts and noticed that my paypal account had over $180 in magazine subscriptions. I called the phone number associated with the subscriptions and could the voice on the other end was not audible; the voice was grossly distorted and because of the foreign language, I could not understand everything that was being said. I want these subscriptions cancelled immediately with an immediate refund for ten (10) months of the four (4) subscriptions!

I have a magazine bundle subscription through SynapseConnect, Inc. And I can't find out how to cancet the scubscriptions. My subscription ID is
[protected]. Could you please tell me how to cancel this? the subscriptions are for the following magazines: Cosmopolitan, Health, Good Housekeeping, All Recipes. Could you please give me information on how to cancel this subscription?
Thank you.

After trying to call the telephone # : 1-877-340-6783, which does not work, to cancel the three magazine mentioned on the, (TWO), subscription post cards received in the USPS, mail I write.

Subscription ID: # [protected], - Kiplinger's Personal Finance Magazine

Subscription ID: # [protected], - Country Living, Field & Stream, Outdoor Life.

Discontinue these Magazines, Cancel the three subscriptions mentioned above.

Sincerely,

Rodrick Glenn
1660 W. Bird of Paradise Trl.
Cochise, AZ [protected]

I called to end my subscription. both on the automated call and with the operator named Dan, I am given a trick or fed question.
Congratulations. the magazine (i want to end the subscription for) is part of a selection for a discounted 1 year for $2." WOULD YOU LIKE TO END YOUR SUBSCRIPTION AND BEGIN THE NEW ONE FOR THE DISCOUNTED RATE? JUST ANSWER YES OR NO."
if i say yes, i do not end the subscription, and most likely get charged for the old one. if I answer no, i continue with the old subscription that I called to end.
Dan on the phone snickered when I called him on it.
Rude, condescending, evil scam art.

March 28, 2019 my bank acct showed two unauthorized, unexpected charges to my credit card: (1) 59.00 for "tme*86755x*rollingstn - 866-449-8742ny and (2) 42.00 for
Tme*1s37w5*marthastewart - 855-427-1652. Apparently for a rolling stone magazine subscription and a martha stewart magazine subscription. I never requested nor authorized these subscriptions. I never received information from this or any company informing or requesting subscription information for these products>
In a previous yr i'd been contacted for a trial subscription for the 2 magazines at 2.00/1 yr, to which I had agreed. I had not been contacted for renewing these subscriptions, which I did not wish to renew. I called 855-427-1652 on 3/28/19, requesting to cancel both subscriptions, as I did not want them, and had not authorized charges to my credit card! I spoke first to an automated phone service, which stated it was canceling the subscriptions and refunding my money. I called right back a second time to verify (I thought) and spoke w/a live person, apparently from overseas, and was told the magazines were cancelled and I would be given a full refund. I was given the following reference number: rolling stone & martha stewart mags ref # [protected]. The second time I called back, speaking to a live person (who was overseas in india or philippines), to verify the cancellations/refunds, I was given the reference #: [protected]. On 3/29/2019, I checked my credit card account, and found that I had not been given a full refund, but instead was charged 9.83 (partial refund of only 49.17) for rolling stone magazine; and charged 8.40 (partial refund of only 33.60) for martha stewart magazine. I did not authorize a subscription to either magazine, and did not authorize these charges to my credit card! I need to have the full refund on both those unauthorized subscriptions! Synapse group inc/tme magazine customer service owe me 9.83 + 8.40= 18.23 back to my credit card account. I made it very clear that in order for me to ever consider subscribing to any of these publications, I would need to receive prior notification/request; this did not occur. I did not want to receive these subscriptions — and especially not at those prices.

Called 877-340-6783 (magcustomerservice.com) to cancel 3 subscriptions, and was given what I presume is a verification code for only one of these. I am afraid I may be billed for a continuation of the other two, and will write again if that should occur. I said very plainly that I wish to cancel all three.

For the National Geographic, I was given this number: 241391184

For the National Geographic Traveler and for Bon Appetite, I was supplied with no number whatsoever.

I'M from out of town and I usually don't shop at this dairy queen today I decided to try the tenders meals I ordered 2meals I had very little fries and the tenders were so small and it appears as if some broke it and made 2 tenders I was highly DISAPPOINTED I called and informed the manager of the situation
The manager informe me that he had to look at his camera to see who fix my food and they will have to pay for the MESS up I said Sir I live out of town and it would be awhile before I'm back up that way then he said just keep the food don't throw it away bring it back when ever you come back I said Sir I took a picture and I have the receipt he said good I'm going to make them pay for the MESS up I said it's the portions size no MESS he kept repeating the same thing over and over so I said thanks and have a great day and decided to report it.VERY VERY DISAPPOINTED WITH THE ORDER I RECEIVED and the manager he's an Indiana man he didn't give his name. Both meals are small and not worth it for the money I PAID THANKS FOR LOOKING INTO THE MATTER FOR ME!

Filled out the Synapse Group form properly, submitted it to receive People Magazine. I never received the magazine. I have contacted them several times, they cannot seem to "find my order, " and have intimated I lost my miles over this.
When I request help they say they must "escalate it."
I ordered the People Magazine in JUNE and it is now SEPTEMBER.
They are awful. Do not recommend them.

I went in the Hazzlehurst store and the credit card machine was down and the cashier that checked me out was rude telling me i only had one method to use and she was loud and inconsiderate. I asked for her name and she said c.smith and stated that she was the manager and I need to call mybank. This is not the first time she has done this and I will not come back in that store again.the store is very neat and organized and I never had a problem with anyone else. This makes citi trend look like a bad place to work and shop

I walked into a Circle K here and Myrtle Beach South Carolina off of 501 and Robert Grissom Parkway I had the exact change to get me a Polar Pop and when I walk up to the lady to pay for it she said don't ever pay for the same kind of drink again and I'm like excuse me she was very rude very disrespectful she has no knowledge of CSM work-related issues I grab my drink and went out of their job right now. She had the decency to cuss at me raises fuss and bears the customers and including myself screaming [censored] this F that you don't know blah blah blah I'm falling a lawsuit against Circle K because of the action that I just got this is the worst worst Circle K Corporation stores I've ever seen in my entire life I am a former BP worker I used to work for BP gas station which was Wilco Hess if I was ever to talk to my customers like that I'd be fired this is ridiculous you need to get your stuff together what is wrong with these people today are they just plain stupid because you cannot fix stupid

I just had to say something about the Des Moines Iowa location located on University next to medicate I just have to say it is some horrible customer service I was there tonight around 956 I was shopping around and I was kicked out lady came up to me telling me that I needed to leave that it was closing time I told her well I'm shopping she said no it's time to go and just stood there and then followed me into I got to the cash register by the time I was cashed out it was it was 958 so why is she kicking me out of the store if the store doesn't close until 10 I don't understand that I just felt like it was Horrible customer service I hate that store I cannot stand that store but I live right by it so I have to go there but I'm definitely not going back up there .

On Feb. 6, 2018 As a gift for a survey that I filled out I was rewarded with 4 magazines; People, Money, Kiplingers Personal Finance, and Weight Watchers Magazine. I paid the postage.

On May 8th I called one of you numbers and canceled Money Magazine and line hung up on me before I could get the other 3 cancelled. I have been charged $61.00 on my card ending in # 4252.
Your recorded system does not have a good customer service. I wanted to talk to a human being.
My address:
Mildred Price
4716 Frontier Rd.
Pace, Fl. 32571

1-20-18 Received postcard announcing savings for magazines - which normally i would toss.

But some thing caught my attention and i am glad i read it more clearly... they were about to charge our CC almost $250 for magazine subscription renewals. While we have been receiving the magazines, it was not by choice but thru a "use your points" use or lose scam.
so i called (1866.560.9273) and had to go thru the painful cancellation process- which is bait and switch (i.e. well you have been selected for an offer which switched the cost from $57 to $2/yr.) and you need to keep saying NO. BTW questions are confusing. I finally got thru it, and if charges appear on my CC, i will challenge using my cancellation reference number.