Taco Bell
Reviews and Complaints

I went to the drive-thru at Store #026707, located in Windsor, CO on 2/7/2022 at 5:12;01PM. The order taker would not pay attention to my order at all, and kept asking me "what". I had to repeat 4 times that I wanted to order the Cantina deluxe crispy chicken box. I also ordered 2 of the $2 grilled chicken burritos. My ticket is #418. The name on my receipt for the order taker is AMILCAR. When I got to the drive thru window, the hispanic female that was handing out and accepting payments did not even say hello or anything. I handed her my debit card and she closed the window on me. She handed me my drink which I had ordered a diet Pepsi w/o ice and it came with extra ice, I didn't say anything as this store is always so slow and I was already upset!

When she handed me my order, she was very abrupt when handing it out, and when you have a box meal, those things are so flimsy and hard to handle anyway, I almost dropped my order. She kind of smirked about it!

When I got home I checked my order and saw that in the box meal there was something with steak on it. I called the store and whoever answered the phone and said he was the manager, thought he was a comedian or something. When I told him what I had and that my receipt said steak chalupa sup, he told me that it didn't matter because what I got and what I ordered were the same price anyway. I told him that I did not ask for the steak, I wanted to try the new crispy chicken tacos, and he didn't know what he could do about it anyway. I let him know that I was going to contact the corporate office today. He then told me that they didn't have it yet, that it might be in tomorrow. I told him that I wanted a credit and he told me I could come back tomorrow and he would give me he save a crispy chicken box for me. I don't want anything cold! I want it fresh! This is unacceptable and I want a refund!

I placed a mobile order with a vanilla gift card and then went to taco bell to pick up my items on 1/16 (8-9pm). They did not have the product i ordered, they were out of beef.. they told me there was nothing they could do and to contact corporate. That was my last $25 to my name spent on taco bell that I didn't even receive. We went without dinner that night. I could not get ahold of corporate due to it being later in day. I called the next day the lady assured me id get an email and my refund within 3 days. It's been two weeks i never got an email and my card is still charged the $24. The customer service i received from a place i love so much was absolutely horrible... From the restaurant not caring one bit that i was without food for my family.. to the corporate office. Idk how you can run a business so badly, making so much money. They under pay their employees and their managers and area coaches. Clearly they don't even pay a living wage to their customer support either due to the quality of it. It makes me sad I love taco bell even after working for them for a year a while back. BUT I've never had to deal with corporate a day in my life so i truly understand how they get horrible customer service reviews.. I will never use the mobile app again. SO many other fast food places do a great job and take care of their customers. Taco bell falls extremely short in this category. I've reached out through Facebook Messenger trying to resolve this as well as filing a complaint on the website that go figure once i typed everything up which was a lot and put in all the information asked for.. it wouldn't even send it through. Waste of so much of my time and effort to get my money back for products i never received. Such a joke.

Food was cold waited hour and a half for food once I had email saying it was available to collect had items in my order which I didn't get beyond a joke I am a first time customer

The amount of the main ingredients of all their items is not sufficient. On a hard shell taco it is 2/3 taco shell and 1/3 condiments. But you see a commercial on tv and wow it sure looks good but it is not what you get not even close. I would think that is false advertising. About all the Taco Bells do the same. I have eaten at several locations across the country with the same results so I assume the employees are told to do so.

1st I love Taco Bell and eat it al the time, I'm 379lbs. LOL Anyway I went to taco Bell in Austin Texas the store on North Lamar and Rutland, was told 3150, but might not be the correct info. I went inside to order and ask to use the restroom and was told No because of Covid, but the dining room is open and people need to wash their hands or make it drive thru only (just my thoughts, didn't say it) so I ordered my food and was sitting waiting to hear my name, and I hear laughing and talking very loud, so I stand up and walk around to see and there was the 2 ladies bent over the food preparing counter laughing, joking and talking over my food without a face covering, so I said in a calm voice Ladies shouldn't you be wearing a mask preparing people food esp. laughing and talking, the Short lady said no, we all vaccinated, I said that's god but you still shouldn't be over people food without a mask, the short lady said you want your money back, I replied yes, do she walked over to get me my money and I asked her name and she said I don't have to give you my name, I ask was she the manager and she said no and pointed over at the lady she was laughing with over my food. I ask the manager her name and she said it but I couldn't make it out, sounded like Camilla. I ask what the store number was and she looked at the short lady and she said I'll give you our boss number, I told them I don't want his number if he approves of your actions. I eft and went across the street to dominoes and everyone in there had on mask. I been eating taco bell since the 70's and will continue to eat it, but not at this location or any other location that practice the same business design.

I went to the rebuilt Taco Bell on Meadowbrook Dr in Fort Worth Texas today 1-7-2022 and ordered lunch. I ordered 3 taco supremes. First the girl told me they didn't have any sour cream. So I asked if the regular tacos had tomatoes on them and she said no. So I then asked if they gave a discount for the missing sour cream and she said no. So I told her I still wanted 3 taco supremes. I get to the window and get my tacos and they are small. I thought the taco supreme shells were longer. I was told no but I swear they use to be. Then I get home and start to unwrap my tacos and EVERY SINGLE ONE IS BROKEN! Not just a little break but all the way across the bottom and each shell is also broken. Worse mess I have ever seen. If I had not already changed clothes I would have driven back to Taco Bell but I had just come from pain management from getting an injection in my knee and was trying to get something quick for lunch. They would charge me if I added sour cream or tomatoes but Taco Bell won't give a discount if the location doesn't have an item! I don't think that is right! It should apply both ways. Not my fault if Taco Bell is out of an item!

This Taco Bell might have been rebuilt but it sure didn't help with service! The first time I went after the reopening their drive thru wasn't working (the computer or register was down) so you had to go inside to order. Well that might have been fine but there were no partying places so I just had to leave. Two for two so far and not exactly thrilled about the service at this "new rebuilt location!"

The picture is 2 tacos.

Ginny
Dissatisfied Customer

Unable to use the e gift several times now and even an employee tried ti help! I have 50.00 that i can't get to work

Today 12/30/21 around 9:15 - 9:20pm I went to your restaurant located at (Drive-thru) 5389 Prospect Rd, San Jose, CA 95129, I ordered 2 Combos #6 and 1 combo #3.
The Chalupas had a terrible smell and were so hard to bite that I ended it tossing them. One of them even had salsa inside like someone return it or had it before. Horrible experience, I was looking for my receipt but was not provided however since I paid with my credit card I can provide the exact time and proof of purchased.

Placed an order online at 121 n mcdade blv glenolden pa Taco Bell, sat in front of the counter for a good 30 min (still waiting) and no one even attempted to help me or ask if I needed to place an order I had to ask them about my order and was rudely told that there was no order for me with out doing anything to verify it. Extremely horrid service if I didn't already pay for it I would have cursed him out. I am currently still sitting in the lobby at 2:21 in a green hoodie, check the cameras

Mark herms
[protected]
[protected]@yahoo.com

Taco Bell, 9934 US-441, Leesburg, FL 34748
Well, every Time my husband and I go to This Taco Bell we either get someone who is rude or they get our order wrong! Well today on Christmas Eve we when to try one more time; and today was the last straw; let me tell you, we was there at the window at 10am ! My husband asked what kind of breakfast burritos do you have because they all wasn't up there and he wanted me to see them all before I ordered! Well, The Lady respond; They are on the board, just look at it! Well, that was just Pure Rude! We will my husband said Bye and drove off! He said we will never eat there again, and that is really SAD because this Taco Bell is so close to us; and we both Love Taco Bell! If you Staff could just be a little more nicer to the customers and not rude, get the orders right then you have more customers! Come on they could of said Good Morning, Merry Christmas or Happy Holidays ! Your Staff need the learn how to do better Customer Service. I was in a Customer few for 10 yrs and never did I talk to them so rudely as your does; or maybe it was just that employee ; I don't know but your Store really Stinks Compared to other stores around you! Thank you and God Bless
Have a Merry Christmas and Happy New Years!

So, I've had an ongoing issue with Taco Bell's app. I've emailed them four times, called them 4 times and told a restaurant manager my issue twice and no one has ever looked into it or called me back.

Was going to try to submit my issue via their "tell the bell" survey advertised on the back of their receipts but it requires to enter a Store number, which they no longer print on their receipts!

Through all these recent experiences, it's apparent Taco Bell lacks any professionalism, does not care to address customer concerns or wanting any customer feedback.

Past Saturday 12/18/21 around 6:15 PM I placed an order online as a guest for pickup to a Taco bell located at 12001 SW 129th Ct, Miami, FL 33186. When I went to the store an employee said that he was not able to see my order, after multiple attempts I had to return to my house with no food. But the charge was already pending in my bank account and today shows up as charged for an amount of $30.70. I am requesting a refund.
Order Number 933703
Payment Method Google Pay (•••• 2750)
Name: Enrique Garcia
Email: [protected]@hotmail.com