Taco Bell’s earns a 1.1-star rating from 2483 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
bad service
The tacobell/KFC in our town of villa rica is the worst tacobell in georgia. They get my order wrong absolutely everytime and it is just tacos with no lettuce, how hard is it to do less work? It is honestly a joke in our town that we pass around that its not worth going to it because you'll never get what you order. I even asked the lady at the window twice while I was paying if they were correct and she looked me right in the eye and lied. In the past year I'm probably 10/45 times going for my food to be correct.
not getting what I ordered
Ordered multiple things and most things where not right ordered about 7 thing and most where meat and cheese others where chicken and only where able to eat the qeasodillas and the burritos and tacos where all wrong then the closed early when the sign said they closed at 2 they closed and 1:15 is so we couldn't go get our order fixed either we had about 6 car behind us that where told they were closed
service
I went to a Taco Bell and waited over 30 mins for my food so they compisated me with 5 free tacos because we order over 10 tacos! Well I just tried to use all my coupons at the Taco Bell in rivergate and she refused to take the coupons saying I could only use one! So I said I will use them in all individual orders and she said no I could only use one point blank period! On the coupon it doesn't say on per day but does say it one per order which I was willing to do! If I couldn't use all of them at once he should've compisated me with something I could use all at once since I'm ordering food for my whole family and not just me.
sponsorship of tbs
I was told that Taco Bell is a sponsor for the Samantha Bee program on TBS. I hope that you drop any sponsorship of shows on TBS. Samantha Bee was vulgar and disgusting in her recent comment, insulting women everywhere. TBS is defending her and that is also terrible. I will eat at your restaurant again and take my family there when I know that you are no longer a sponsor. Sincerely, Brenda Powell
Bye Bye taco bell, Samantha bee is a disgusting piece of [censored] anf your food smells like a fishy feckless [censored]
Boycotting Taco Bell for sponsoring Samantha Bee due to extremely vulgar language used against Ivanka Trump and others. Her program is just nasty. Too bad, because your restaurant is our favorite fast food.
corporate sponsorship of hate
We expect your company to drop sponsorship of the Samantha Bee's Full Frontal show! We are tired of such common disrespect, common language and hate of a media representative and advertising support of hate messaging. America and the world has enough hate. How sad to focus on this negative messaging instead of overcoming hate with non-hate. Your advertising representative went too far. Because your company supports hate messaging, consider your product boycotted until your action proves otherwise.
I totally agree with this post I will stop using Taco Bell if they keep advertising on the Samantha bee Show
service, employee, food
Taco Bell had been on my mind all day while at work and The closest Taco Bell to me is 30 minuets away so I had been thinking and decided it was worth the drive. When I arrived the employee that took my order was rude and acted like he was too good to be taking my order, but I let it go and just finished my order and left. I ordered 2 cheesy potato grillers and a chalupa w/ extra sour cream and no tomatoes for my fiancé, a #6 combo (2 chalupas w/extra sour cream and a soft taco) for my sister, and a chipotle chicken griller w/ extra sour cream, add 3 blend cheese, add potatoes and a mini chicken quesadilla for myself. But when I got home I found out that they completely screwed up my order. There was no soft taco, the chipotle chicken griller didn't have chicken, 2 chalupas didn't even get sour cream, and the other chalupa had a long black hair in it, so I wrapped it back up and am saving it for proof. This was definitely not worth me going out of my way and I certainly won't be making that mistake again.
kooks/burritos
The burien tacobell in washington served me 3 five layer baritos and the first one was good but I was still hungry so I started to eat the second one and got sick from it haveing something that looked like flem or chewed up daritos tan cheeze weird smell nasty taste eewwwwwww...
So I drove back to return it, please fire the one who made that barito for me because it was hazardous as a meal very questionable employee check the cameras please review the footage of the kook during my drivethrough order it was last one ill ever order. So never again ewwww
i threw up multiple times and was dizy and the mountain dew baja blast freeze icey was questionable also because after it melted it had layers of foam on top of the drink in the taco bell cup. ewwwww i think the ingridients were expired or the employee is questionably accountable !
food, employee's
I love Taco Bell. I usually frequent the Taco Bell in my home town of Catoosa Oklahoma but was in Tulsa with my daughter and we stopped at the North Peoria and Pine location. The tacos weren't even together. The filling was halfway out of the shell. Nachos only had beans and cheese in middle. Employee or employee's must have an attitude problem. Never return to that location.
they failed to return debit card after drive thru transaction
After getting our drive through order, I asked my wife where the receipt was. She said it had to be in the bag, I looked again and no receipt in the bag. I asked her where my debit card was that I used for the purchase and she said it must be in my purse. I had just come from the hospital; not feeling well I assumed we' find it once we got home and could really look for it. No receipt, no card. I call the store and they tell me after they look in the safe, they'll call me back. Four hours later I call them and they tell me no about the card. Dismissed without corporate office info or store manager name or apology. Nothing.
computer issue
The Taco Bell located at 3847 W. Market Akron, Ohio 44333 claimed that there system was down at 1am in the drive thru. However the system and drive thru sensor was operational. As soon as I questioned the employees as to how the system was down. They instantly told me that there system was back up and working. It seemed like an excuse to not take any more orders before they closed at 3am.
store number 21488, in walled lake mi
Hello,
My name is Michael Grover, I am writing you this evening out of concern for the standards of your company. Over the past week I have visited the Taco Bell in Walled Lake Michigan, store number 022488, on two separate occasions and on both instances the service was horrible.
The first was last Friday my mother and I went thru the drive thru where she attempted to order a Mexican pizza no beans, with extra beef on the side. She had to explain that 5 times to the guy as well as the manager who just couldn't understand that she wanted the beef on the pizza, then extra on the side. It was unbelievable I could not fathom how such a simple request could become such a problem.
Which brings me to tonight where I went alone to order dinner for myself and my parents. I placed the order for 4 soft supremes, 2 hard supremes, 1 beef burrito supreme, a naked chicken chalupa, and a order of nachos. The time on the receipt reads 7:13:54 I did not receive my order of 8 tacos and a nachos until 7:36 on my phone! 23 minutes I waited for my food! During which time 3 different people from the drive thru came inside and stated they were missing food or had the completely wrong order.
After I received my order I immediately asked to speak with a manager, it took her another 3 minutes to come out of the back and speak with me. I did not catch her name but it was clear to me she had no clue as to what was going on in the restaurant. Anyway I had told her that I was waiting over 20 minutes for my order of 8 tacos and asked for some sort of compensation or a refund or something. She was like "well I can give you a refund" I said okay fine got my money and left before I had ripped her a new one in front of the entire restaurant and her crew. She did not care about what was happening, all she knew was that I had asked to speak with a manager and she wanted me gone as quickly as possible so as not to cause a scene. Which I was very close to doing.
Now I have worked in the restaurant business for over 12 years, including being a General Manager for a fast food restaurant, and about 6 months of working for another Taco Bell. I get that things happen, but with this location they happen all of the time. The two gentlemen I was speaking with both said they hadn't been here in over a year because the service is always so bad and that they came hoping it would be better this time. One of the gentlemen was from the drive thru who was missing his chalupas said that he knew he had to check the bag knowing how often in the past his order has been screwed up.
Now I'm rambling and I apologize for that but I just think that it's important for you to know what's going on in your company. If you could please forward this along to the higher ups, aka. The Owners, I would greatly appreciate it. Something needs to be done and I'm sorry that even if it is done that I will not be returning the that restaurant again.
For reference if you need it my Order was: 223860 and the Survey Code was:
9015-8024-1380-2136
If you have any further questions or wish to reach out I can be reached at the following email: [protected]@aol.com
Thank you,
Michael Grover
I hope when you worked at Taco Bell that you had to deal with rude and demanding customers like yourself. Maybe if you did not quit your job you would be able to afford your food.
Also if you cannot afford eight tacos than do not order eight. They should not have given you a refund. Visit a soup kitchen if you are hungry and cannot afford to feed yourself.
Your mom want extra meat on the side she should pay for it.
They gave you a refund what more do you want. If you cannot afford to pay for your food then do not order eight tacos. Visit a soup kitchen if you must. Maybe if you were still working and did not quit you would be able to afford your food. I hope when you worked at Taco Bell you got rude customers like yourself. Also if your mother wants extra meat on the side she has to pay for it.
food services
Hi. I'll begin by saying I've been completely patient in this episode with taco bell. On March 26th, 2018 I visited a local taco bell in Hammond, LA and discovered a wood chip in my chicken quesadilla. I've since reached out to them and submitted the proper forms. While the employee there was kind and helpful, the aftercare with taco bell is not being handled seriously. I had to take a couple of trips to the hospital after feeling uneasy and it saddens me that I have yet to recieve a call from taco bell with a formal apology.
mobile orders
I submitted a mobile order for this store only to come by and find it closed. The app wouldn't let me cancel my order and when I called the store they told me they would not be open for another hour and i could come back then and they could not cancel my order. I called Customer Service and was also told that there was nothing they could do. So basically they took my money, wouldn't make my food, and still wouldn't return my money. Ruined my whole day. Now I'm down $30 and got no food and wasted my time.
service
I was at Taco Bell on Beach Blvd on May 25. The girl working the drive thru got my order wrong and didnt even put it up on the screen. Then when I proceeded to pick up my order, it was wrong. I complained, she said that there were only 2 people there. She was being very rude. Then I asked her for the number to corporate, and she said I had to look it up. I asked her for her name and she said she didnt have one. I proceeded to take a picture of her.
service
Alexandria LA (near Sutherlands) location 4/28/18 10:00 PM. Stood inside for 15 minutes and had to ask why they weren't taking orders, while watching employees chit chat about schedule/check phones. Was told that they weren't taking any more orders until the orders taken were caught up. Meantime, drive thru is extending around the parking lot. Everyone inside walked out to leave but found that most were stuck in parking lot due to drive thru being backed up. Sat another ten minutes trying to leave. 25 plus minutes and no food. Staff was anything but stressed about being behind. Laughing and joking instead of informing people walking in that they weren't taking orders. Very unprofessional.
Just drove one city over (Pineville) 20 minute drive. Sat in drive thru for 10 minutes to be told that the computers were updating. So again...no food. Ridiculous! 56 minutes total!
inappropriate marketing campaign
Naked chick... Go mild or go wild campaign:
Trying to exploit females is a fast way to lose sales from our community families.
The female manager got mad at me for asking her why they would have a sign up like that that blatantly exploits naked chicks (females) in order to get taco sales. Really?! Especially that being a popular place for teenagers to go. Shame on them. This is how communities lose their young people.
Naked chick.. Go mild or get wild!
https://moneyish.com/ish/heres-proof-that-sex-doesnt-sell/
The companies on our communities should be helping to support a healthy community not enabling an already sexually sick society that hurts our little girls.
No female wants to be in a fast food place feeling lile men are picturing them naked because a subliminal message out front planted that seed!
Please remove that ad campaign. We have a problem in seattlw with sex trafficking of our young girls already.
You should be helping to build strength in our communities not profiting from the weakness of people that enjoy naked chicks!
very rude employee at the drive thru window
A woman in the drive thru window accually thru my order in my car window and landed in my lap, then slammed the window shut and walked away. I buy my breakfast and lunch five days a week here and if I go back and she is still there I will go to del taco from now on. I can't believe that the manager of this place allows this rude woman to work there let alone at the drive thru window. She has dark hair and a large tatoo on her right forearm. Many other people at my work have had the same type of experience with this same girl. This is not the first time I have had a bad experience with this same girl, but I have never had my order thrown into my car and land in my lap. I fully expect the management of taco bell to take a very close look at this employee and fire her, she has anger issues that should be addressed and should not be in direct contact with the public. 5/29/18.
food
The reason taco casa, taco beuno and del taco are cutting into market share. The taco 1.19 your price there price 1.29 to 1.49. There tacos are actually full. Taco johns even fills there tacos for same price. So I have been loyal taco bell guy for 30 years and this is ending due to quality. I have found myself looking to other companies as stated above for quality and price. They all have you guys beat. If they were bigger and available in more locations I can't imagine your stores staying open.
food
Went into the Taco Bell in Bransonwest Missouri and ordered 4mini chicken tacos for 4 and two chicken grillers and no joke my grillers had less meat then my1 tacos I ask if I can have ͏Ne͏w ones made with more or just another one and the manager just looked up at me and smiled so I walked off calm but pretty mad and I'm here Thinking why is this ok
lack of air conditioning/employee discomfort
My wife and I just visited the local Taco Bell in Garnerville Nevada, which just a few months ago had a total remodel and looks great from the outside. Upon entering the establishment we noticed how warm it was. We asked to have the Air Conditioning turned on so we could enjoy the meal we ordered. The customer service representative advised they cannot control the temperature, it is the manager's/owners responsibility, and of course being a holiday, there were off for the day. It was so warm in the restaurant that we decided to utilize "take out" instead of dining in. And the employees, all who were very pleasant and kind were in a sweat box where the kitchen was. How can an owner of a major franchise be so unaware of what is going on in their own establishment. We will not go back to this Taco Bell until the enviornment is safe for all concerned.
Please communicate with the owners and advise them to not be so frugal when it comes to the comfort of customers and employees. It is sad when profit is the only motive in running a fast food establishment.
Thank you,
Rodney Payne
Taco Bell Reviews 0
If you represent Taco Bell, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Taco Bell
The menu at Taco Bell features a variety of items, including tacos, burritos, quesadillas, nachos, and more. Customers can choose from a range of fillings, such as seasoned beef, chicken, steak, and vegetarian options like black beans and potatoes. The restaurant also offers a variety of sauces and toppings, allowing customers to customize their meals to their liking.
In addition to its traditional menu items, Taco Bell is also known for its innovative and creative limited-time offerings. These items often feature unique flavor combinations and are designed to appeal to a younger, more adventurous demographic. Some recent examples include the Nacho Fries, the Naked Chicken Chalupa, and the Doritos Locos Tacos.
Taco Bell has also made a name for itself in the fast-food industry by embracing technology and social media. The restaurant has a strong presence on platforms like Twitter, Instagram, and Snapchat, and has even launched its own mobile app. This app allows customers to order and pay for their meals ahead of time, skip the line, and earn rewards for their purchases.
Overall, Taco Bell is a beloved fast-food chain that has built a loyal following over the years. With its affordable prices, tasty menu items, and innovative marketing strategies, it's no wonder that Taco Bell continues to be a popular choice for fast-food lovers around the world.
**Guide on How to File a Complaint with Taco Bell on ComplaintsBoard.com**
1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Taco Bell in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Taco Bell.
- Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.
5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to assist users effectively in filing a complaint about Taco Bell on ComplaintsBoard.com. Remember to focus on guiding users through the process without adding a conclusion at the end.
Overview of Taco Bell complaint handling
-
Taco Bell Contacts
-
Taco Bell phone numbers+1 (949) 863-4000+1 (949) 863-4000Click up if you have successfully reached Taco Bell by calling +1 (949) 863-4000 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-4000 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-4000 phone number 2 2 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-4000 phone number+1 (949) 863-4500+1 (949) 863-4500Click up if you have successfully reached Taco Bell by calling +1 (949) 863-4500 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-4500 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-4500 phone number 1 1 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-4500 phone number+1 (651) 457-1855+1 (651) 457-1855Click up if you have successfully reached Taco Bell by calling +1 (651) 457-1855 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (651) 457-1855 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (651) 457-1855 phone number 0 0 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (651) 457-1855 phone numberManager+1 (949) 863-3915+1 (949) 863-3915Click up if you have successfully reached Taco Bell by calling +1 (949) 863-3915 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-3915 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-3915 phone number 0 0 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-3915 phone numberLicensing Agent
-
Taco Bell emailstbmobileappteam@yum.com100%Confidence score: 100%Supportmedia@tacobell.com92%Confidence score: 92%Communication
-
Taco Bell address1 Glen Bell Way, Irvine, Pennsylvania, 92618, United States
-
Taco Bell social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 02, 2024
- View all Taco Bell contacts
Most discussed Taco Bell complaints
rude serviceRecent comments about Taco Bell company
My order that door dash delivered on 01/03/2024Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.